This place is amazing. I just moved and want to get my house together for the holidays. Lori Ann was fantastic. I had gone in once before but didn't realiz that it was right at closing time. No one told me and Lori Ann assisted me as if she had all day. I looked around and realized that they must be closing but found out that they were closed. I felt awful keeping her so I left. I went back in today with plenty of time to look. I was on the phone talking to a friend. I walked past Lori Ann working on something. I said hello and proceeded to look. I was on the phone so really wasn't looking for assistance. Next thing I knew she was silently behind me helping move the rugs to make it easier for me. How sweet that was. I got off the phone and we chatted. She had the guys take down the rugs for me. They were just as sweet. She gave me tips and pros and cons on my looks. She was incredibly patient, kind and helpful. I have to tell you that this is really the best place to buy a rug. They eve let you take the rug home and try it out for 7 days. You do have to pay for it but it comes with an easy exchange or return policy. They load it into the car for you. I had such a wonderful experience that I am trying out 2 rugs. Thank you so much for all of your help. I will definitely recommend Rugs and Home. read more

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I bought five things when updating my new small bungalow. I needed a smaller contemporary couch in neutral colors, a dresser in my bedroom in a beachy vibe, an end table in dark blue and two rugs for dining and living area that were complementary. Oh my did my sales person spend time with me. And I found it all at a Rug and Home in Pineville. Then they hooked me up with a great delivery service. I saved thousands and the furniture amazing quality. Going back today to get rug for guest bedroom. read more

Quick & Friendly Service! Right as we open the door Justin greeted us with a friendly face mask smile and asked could he help. Had no clue there was different types of rugs. He let us know the variety of different options they had available to make the room look unique. The different options made this very easy and a no stress transaction. We did not feel rush and felt like we were the only customers in the store. They also offer a 7 day bring back guaranteed. If you are looking for a RUG ask for Justin. read more

Rug & Home - Pineville - Justin! He provided us with a great experience - Rugs Near Me - Pineville, North Carolina

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Terrible, terrible, terrible! Ordered a few pieces of furniture and a rug with pad; We were informed everything was in stock and should see items in about 6 weeks...After waiting over 15 weeks the furniture arrived but was MISSING the rug and pad!!! I would NOT recommend you use them. You can get much better service, quality at the same price elsewhere. read more

Rug&Home Buyers Beware!!! Shedding rug fibers - Ouch! We purchased a beautiful rug from Rug&Home a few years ago. Unfortunately, it continued to shed fibers throughout our home. We contacted a store manger a few weeks after purchase to tell them about our observations. We were told us that the shedding would soon dissipate. Even vacuuming the rug resulted in a bag full of more rug fibers. It has been over two years. Ouch!! We also went in-person in 2023 to the store and spoke to an employee who seemed to be aware of this type of rug problem. She assured us that it would stop as well but we've had no such luck. My advice to anyone purchasing rugs from Rug&Home is to question the staff up front about the potential for shedding fibers. They may not answer you honestly but perhaps someone will have a conscious. They also give a 3 day grace period to return a new purchase. Please do your due diligence (test the rug, vacuum it, etc.) and not simply admire your gorgeous new find. All that glitters is not gold!! Finally, Rug&Home did not care about our feedback nor did they offer a viable solution to our problem. Hopefully this post will prevent anyone else from having a similar experience. D. Hart read more

Walked in on a Saturday around noon and was not greeted or asked for assistance by any employee. I kept walking around looking at rugs for a few more minutes and still not greeted! So I walked out! Definitely not the only place to purchase an area rug! read more

Gabe, Tim and Q made buying a new rug simple and easy. All 3 were friendly, not minding pulling down multiple rugs for a comparison - smiling and chatting all through the shopping experience. Ask for them when in the Pineville store! read more

What an awful experience. I entered the store and was welcomed by a very nice lady named Maddie who was quite helpful in helping me pick out a rug for my bedroom. It was quite an expensive rug, but had a large sale sign on it marking it down just into my price range. Great!.... until checkout. That's when we were told the rug was actually THREE TIMES more expensive. We showed the sale sign that was attached to the rug and had a matching SKU # assigned to it. This lady, Lynn, told me she had to check because she thought it was more. She scanned the rug three times and couldn't come up with a number - another coworker kept telling her it wasn't popping up. Throughout this whole experience, the staff did not explain the issue, they just ignored us while we watched them and tried to surmise what was going on. Eventually, Lynn comes up and asks, "did you think this rug was _____?" To which I answered, "well, yes. That's the price on the tag." She told us that while she COULDN'T FIND THE PRICE, she wouldn't sell it to me because she thought it should be more expensive. All of this was done with the worst customer service I've ever experienced and zero explanation about what happened and indeed acted like I was the one in the wrong for even thinking this rug was the price that they had it listed for. 0 stars if I could. I would never recommend this place. read more

Walked in unsure of what we wanted and walked out with a great rug in hand. V was great and patient as we took our time comparing different options and Q was cheerful as he helped us out to the car. Totally satisfied. read more

My husband and I just purchased several rugs from Gabriel at the Pineville location of Rug & Home. He helped us figure out sizes, based on our measurements and the whole staff helped him show us great choices, in their large display area. We will definitely think of Gabriel first, the next time we need to purchase more items for our new house! read more

This is the most amazing shop! They have the most beautiful furniture and carpets! Definitely our favorite shop! And the staff is very helpful and friendly! read more

Great store. Found exactly what I was looking for at a good price. Staff was friendly and helpful.

I do not recommend this store. I went in looking for living room furniture. I was very excited when I found a couch that matched my needs. I also found a recliner and was torn between two colors. Gabe was helping us and when I asked if the darker of the two would look good he said "oh yes" . We took the chair with us that day, it was all wrapped up by the employees. The couch would take a few weeks to come in. We never unwrapped the chair we waited for the couch. Once the couch was in and we picked it up we unwrapped the chair. The two looked awful together and did not match at all. I immediately called the store and asked if I could exchange the dark chair for the lighter one. The chair had tags and everything. I was told no. My two pieces look awful and unfortunately I'm stuck with the chair. Do not agree with their policies about exchanges. read more

Gabe was excellent to work with during my visit. I gave him fabric samples and he found 3 rugs and had them displayed on the floor to look at in the light. He was spot on with his opinions and he was so easy to work with during my trip. I highly recommend working with him to find the perfect rug. read more

Beth was friendly, helpful and knowledgeable about rugs. Great customer service and a pleasure to work with!

Thank you to my excellent saleswoman, Janice. She asked me just the right questions to try and figure out what type of area rugs I needed and what style I liked. She showed me a nice variety and as she listened to everything I said she would find different rugs for me to ponder. I bought 3 rugs that day and I never felt rushed or pressured in anyway. Excellent experience and would recommend this particular location of Rug and Home to anyone and especially would tell someone to ask for Janice. read more

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Fantastic service, selection of rugs and furniture. Bought 2 area rugs that we are in love with. Gabe Bisanz is friendly, informative, full of great suggestions and goes above & beyond to help & make sure you're a satisfied customer. 5 stars read more

Had one of the best shopping experiences ever! Dianna and her colleagues made purchasing a rug extremely stressless & very exciting. They assisted in styling my rug with my furniture and offering excellent styling recommendations. They accommodated looking at multiple options and never seemed to mind pulling down options to view? Great prices that outweigh the competitors. read more

I walked into the new facility, was greeted by the front desk. Browse through the furniture and rugs. I'm not sure what audience they are trying to target. I really couldn't afford anything in there even with their discounts. . read more

We bought 5 rugs of different sizes at this store along with two rug pads to prevent the two entry way rugs from skipping. When we got home we opened one of the pads to see if it did prevent the rug from slipping. It did not so we decided to return the pads. When we got to the store they would not take the opened one back. They pointed out that it said that on the receipt. But we had just spent almost $2,000 there and they were going to stand on that technicality for a $25 return. Very disappointed in the customer service. read more

Had one of the best experiences purchasing an area rug with Dianna Benson and the team. Not only were they excellent product specialists, they also helped style the room. Prices are excellent and product is great value. I'll be back to purchase a runner. Great store and excellent staff. Thanks Dianna. read more

Rug & Home - Pineville - Rugs Near Me - Pineville, North Carolina

Rug and Home is great. We were there just to look but ended up getting three rugs. Lynn, was a great help. We told her what we were looking for and she found rugs that work perfectly in our home. Unfortunately, the rug we brought home for the kitchen had a seam run in it. We took it back to the store and they were able to order another one for us. The rugs in the store are great. Thank you for your help Lynn. read more

Janice and Gabe were both great in assisting me to find 2 rugs. I took many rugs home to try, and ended up with a beautiful Hamadan rug and a plain one to complement it. The store was bright, clean and attractive, and the personnel were pleasant, patient and helpful. The rugs were not cheap, but they offer competitive prices in their quality range. They really want you to be happy with your purchases long term. They also have many additional rugs on their website. Note: I went to the Rug & Home in Kannapolis today to check out their rug selection, but it was sketchy looking, and the personnel there were unbelievably rude to me, so I'd advise sticking with the Pineville store. read more

#rugandhomepineville is the worst place to buy furniture they will say anything to get your business but fail on service. We purchased 2 Italian leather sofas on October 26, 2021 that were coming from Italy. The sales person told me that it would arrive before thanksgiving we have called on 11/12/21 to ensure it was on schedule only to be told yes it was. Then when it didn't get delivered before thanksgiving I called on 11/30/21 and was told it was still on the water in a shipping container then on December 10th I was told it would be docking in a few days snd should be deluded by Xmas. Well I just called today on 12/19/21 and Josiah told me the same story it's still on the ship on the water and there is No way it be here before Xmas and they have a no refund policy and I have no choice but to wait. First they screw up our thanksgiving now on Xmas we will be taking turns sitting it the only 2 chairs we have in our living room. Apparently Scrooge is hanging out at our house. No furniture abs no customer service. If you are thinking of stopping to Rug and Home anywhere speed past and save yourself the grief. Extremely disappointed. read more