Worst grooming experience ever. I took my golden doodle in for a bath and a haircut and then…read moreshaved her to the skin. What worse is they left he paws full of hair and everything is uneven. Do not take your dog here. You will regret it!!!

HORRIBLE GROOMERS! ARE YOU AWARE DOG GROOMERS ARE NOT LICENSED IN MASSACHUSETTS AND ANYONE CAN…read moreGROOM YOUR DOG? My Cavalier King Charles Spaniel had TWO out of FOUR unbelievably horrid groomings. 1st so bad I took dog back. Manager couldn't believe how bad scissoring and eagerly took 45 minutes to redo her with next grooming at no charge. Next two groomings were fine. Curiously, those groomers are no longer working at PetSmart. Fourth grooming worse than first. She didn't clip hair between foot pads, cut only very tips off 1/2" toenails, hair sticking out all over. Feet trimmed on only one sides with under growth on other side uncut. Awful brush out. I brushed fistfuls of top and under coat when she returned home. Impossible to inspect grooming quality when dogs are excited to be picked up. Chest not clipped to breast bone or shoulders blended to pattern. I didn't want to put her through another hour of grooming, so I didn't take her back. I paid an extra $20 for shedding control and gave $10 tip prior to fully looking at dog. No shedding difference noted so don't waste your money! I complained after deciding to give them one more try and was told they only have one decent groomer and then the manager wasn't comfortable doing my dog due to my previous dissatisfaction. Was also told my previous appointment was with "in-training" groomer. I am disgusted with myself at even trying to give them another chance. Thought my problem would be resolved by asking for experienced groomer! Obviously, the dogs aren't checked prior to releasing!!! ARE YOU AWARE DOG GROOMERS ARE NOT LICENSED IN MASSACHUSETTS AND ANYONE CAN GROOM YOUR DOG? I worry about the safety of my dog as the groomers seem to come and go on a regular basis with most groomers "in-training". After my final and last conversation with the manager, I would NEVER trust the safety of my dog or spend good money for totally unsatisfactory grooming!

I had a miscommunication about the length of our dogs haircut last week and took him back today. I…read morewas not charged anything for what really was my mistake. Can't say how much I love this place and how well they treat our nine year old Pekingese, Yoda. After years of haircuts at big box stores, he will not let just anyone, our vet or even us, trim his nails. Designer Dogs really cares about dogs and Yoda let's them trim away with no guff. Thank you time and time again for this peace of mind!

The reviews are true. Becky and her staff go out of their way to accommodate and she is the best…read moreperson we've found that can groom a Yorkie to our liking. They are located next door to my gym, so I can drop off our "favorite child" and she is spa treated and returned by the time I'm done. At least one of us is smelling fresh and looking rejuvenated. There have been a few times when we could not pick her up right a way..no problem. Becky played daycare and hosted our little girl until we arrived later in the day. Her prices are more than reasonable too. If you need some independent verification... Sit outside for a few minutes and watch the sheer volume of pets that she handles on a daily basis. Good people-Great service

Because I don't trust a groomer alone with my dog, my husband and I like to take him somewhere…read morewhere we are able to bathe him ourselves. We love taking him to Rumford for this. They have 2 self service bath stations for dog owners to bring their furry ones for a bath. They come equipped with everything you need - a bathtub, towels, shampoo, and even an apron for you to wear so you don't get wet after your dog does their wet dog shake. The self service bath stations are always clean. There were a couple of times that we went and they were already occupied so we waited. After the dog owners were finished bathing their dogs, the staff would go in and clean it prior to letting us in. Staff there are always friendly. The shelves are always neatly stocked and they have a variety of pet foods and toys for every pet. Highly recommended!

We drove 45 minutes to bring our reactive dog here for the self serve dog wash stall and were…read morethoroughly impressed! First of all, the employees were so kind and informative as it was our first time in. They showed me how everything works and I didn't have to worry about anything! They even let me pay before I brought my reactive dog in. It's super cheap, less than $20 and they provide everything: aprons, treats, towels, slip leads, and even a blow dryer. I tried to clean up the stall as I left but the employees said they take care of that. I highly recommend this place! I didn't really get the chance to shop around but it appeared they had all the animal supplies from food to toys. Thanks rumford! We will be back with our furry friend!

I've been using their grooming service for years and Kim is my favorite, she treats my Sampson…read morelike her own, and he's not always the most cooperative. Store itself is always well stocked, clean and staffs been friendly everytime.

Yes to the heroes in grooming who are always happy to see my dogs! If you're getting anything with…read morea pulse, make sure you talk to their experts. I did not and a shark, I was told was docile, killed all of my tank fish! Also, the front of the store is often soaked in pet urine - so gross! Pet owners, please use the grass and dirt area in the parking lot!!

This place definitely seems to know what they're talking about. But they can't sell ferrets if they…read moredon't know how to care for them. They have a ferret in a dark fish room inside a rabbit cage with one bird toy. If you know anything about ferrets, they need more than one toy and a hamster water bottle. They are a good pet store. Horrible for ferrets though.

It's a great lil shop when your looking for pet food and treats. They sometimes seem a bit to…read morethemselves but I'm not there for the service. The location is great . It's a lil town pet store. Sometimes I don't agree with the pricing so I don't get it there. They do have different items you can't find just anywhere including raw goat milk which is suppose to be good for fussy dogs. Hmmmm I haven't tried that one yet. I'll

I spoke to Wendy on the phone she was on her way to to Arizona to pick up an animal, she was very…read moreinformative and helpful looking to adopt a lil doggie girl. Small breed Joe Riley

What an incredible person! When one of Wendy's longtime clients lost a dog, Wendy put an…read moreincredible amount of time & effort into the dog's safe recovery, even though it was the client who had lost the dog. Wendy drove a long distance to oversee the search personally, taking along the client's other dogs to saturate the area with familiar scent. When she had to leave the area, she contacted me (LostPetTracker.net) about the advisability of utilizing Search K9s and hired a local to oversee a successful humane trapping. Happy Ending! Wendy's compassion seems to be surpassed only by her dedication & determination!

We have two dogs and we live Up Country Collars! They are awesome and hold up so well. Customer…read moreService has always been helpful. It may not arrive in one day but when your order arrives - you will see the quality!

The best dog leashes/collars... hands down (or paws up, depending on your preference!). The…read morewebsite has an ever-changing selection for your best four-pawed friend, and unlike many manufacturers, you can buy directly from them (get on their e-mail list for special promotions). Just ordered my dog's third leash from them, and all of my friends/family members have their dogs in Up Country leashes and collars. Woof!!

My dog was hesitant about daycare and her overnight stay at East Bay job Kennels. However, the…read moregreat staff warmed her up and she was looking forward to her stay. Xena says she misses you! Thank you to Jeremy and his sister!

I took my little dog for his 4th grooming visit and his last…read more The trimming was horrible. All uneven and parts of his body wasn't touched at all. I called, the groomer argued with me that he only bathed him same as last time. Last three times he was trimmed just fine. He asked me to bring him in so he can see. After I showed him my dog he could not accept that he did a bad job. That he used #4 blade as he used before. That blade was the groomer's choice. The thing is he did a very bad job with that blade. I went to show the dog to a person at the reception desk so he could see what I was talking about. He told me I am crazy and stupid to get out and take my dog somewhere else. Unbelievable! I paid for service that they did not do correctly then I was treated that way. Do not take your dog there for grooming. Apparently they don't need the business if that's the way they treat customers.

My 2 huskies absolutely love it here! You can tell the staff are genuine dog lovers. I recently…read morewent away for a week and had my 2 pooches lodged here for a week. My dogs are part of my family so I do not just leave them with any day care service. We dropped our huskies off here a few times before our vacation so they could get acclimated to coming here and they would always come back all tuckered out from playing. Needless to say, I was able to enjoy my vacation knowing they were in excellent care. Plus when we picked them up they were both fresh out from a bath. If you'e looking for a doggy day care for your pooch, I could not recommend crate escape enough! Your pooch will be in excellent hands!

Always do a great job and my dog seems to like his bath and grooming! The price is reasonable alsoread more

This place is extremely small and limited, but if the carry what your looking for it will do, the…read moreemployees are very nice.