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    Ruoff Mortgage

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Ruoff Mortgage

    Mortgage services

    Mortgage refinancing

    Home purchase

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    9 months ago

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    Ruoff Mortgage

    Ruoff Mortgage

    (8 reviews)

    If buying a home is an emotional roller coaster, Jan is the person calmly sitting next to you…read moreholding your purse, handing you snacks, and reminding you that you're not actually going to fly off the tracks. From the moment we started the process, Jan was absolutely incredible. Home buying comes with approximately 47 moments where you're convinced you've forgotten something important, 23 moments where you wonder if you're qualified to own property at all, and at least 12 moments where you Google, "Is this normal?" Jan patiently guided us through every single one. She explained things before we even knew we needed them explained. She answered every question, no matter how small. She kept us informed, reassured, and sane during a process that seems specifically designed to test the limits of human anxiety. At one point, I trusted Jan more than I trusted myself. Need another document? Jan already knew. Have a question? Jan already answered it. Feeling stressed? Jan somehow sensed it through the internet and was already sending reassurance. What makes Jan so special isn't just her knowledge. It's how much she genuinely cares. We never felt like a transaction or another file on her desk. We felt supported, encouraged, and genuinely cared for every step of the way. By closing day, it felt less like we were saying goodbye to our loan officer and more like we were saying goodbye to the world's most patient friend. If you're buying a home, do yourself a favor and call Jan. She'll guide you through the process, calm your nerves, answer your questions, and somehow make a stack of mortgage paperwork feel less terrifying. We got a house, but honestly, one of the best things we gained from the experience was getting to work with Jan.

    Very professional company, but I can only give a three star review as Patrick G. ran figured my…read moreincome and came up with a 45% debt ratio, the lender they gave the loan to, Deephaven ended up with a 53% debt ratio, so I had to go from a Conventional to a DSCR with a crappy rate. Like I said he tried hard to get it approved conventional, but did not come through with it.

    Hallmark Home Mortgage - My first home

    Hallmark Home Mortgage

    (9 reviews)

    I was recommended to Hallmark by my realtor, and had a great experience working with them. As a…read morefirst time homebuyer, they were excellent in explaining the process and all the ins and outs as I was searching for a home and as I eventually closed on my current home. All of the staff I worked with were very helpful and very personable, including Jonathan, Laura, and Julie, each of which I worked with throughout the process and each of whom was very good to answer any questions I had. Never at any point did I feel like I was an afterthought, they were very good at giving personalized attention. Even a year after buying my home, they've been great to answer mortgage and tax related questions that I've had on a couple of occasions. Jonathan was great at helping me work through figures and to get me a mortgage that's worked great for me. He figured things off of worst case scenarios, so it was nice when I was prepared for higher closing costs, but ended up with about $1000-$1500 extra in pocket than I planned on. That ended up being very helpful, as I needed to replace my garage roof within the first couple of months to satisfy my insurance. Basically, the only surprises were positive ones! He also helped me to lock in a low interest rate. I've since recommended Hallmark to a friend, who has also had a great experience with them and recently closed on her house. I'm not typically somebody to go out of my way to recommend somebody, but Jonathan has definitely earned my recommendation!

    Fees were insane, service sucked. I did all their work for them while they just pushed papers…read more Unbelievable. I haven't had a mortgage in years, so this is what it is devolved to? I'm hoping it's just this company. I finally walked into an office to turn in my tax returns (BTW after the house closed they notified me they still needed my taxes) and the lady acted like she didn't know how to copy shit and really didn't want to do it. What a bunch of lazy people.

    Diamond Residential Mortgage Corporation - Equal Housing Opportunity Lender

    Diamond Residential Mortgage Corporation

    (4 reviews)

    Our Realtor, Kate Ross, recommended a couple options for mortgage companies and we went with Ryan…read moreEberhardt at Diamond Mortgage. Ryan was professional, thorough and an absolute pleasure to work with. We were 1st time home buyers so needless to say we had a lot of questions. He was able to lay out our options in a way that was easy to understand and then help us with what made the most sense for our situation. Ryan and his Production Manager, Jennifer Rayner, were always quick to respond to our E-mails and phone calls. Ryan also came to the closing so he really was with us from the beginning to the end. We felt like we really had an awesome team of experts looking out for us and guiding us along this complicated (and stressful) path. We are so happy we went with Diamond Mortgage and I will refer everyone to them.

    I was encouraged by a friend to try diamond residential mortgage group, and at first I was…read moreimpressed by the attention we got from the "expert" we were working with. But now I try to teach out to her and have attempted to email her 5 times in the past 2.5 weeks and called the office, only to be directed to her voice mail box. I left a message there as well, but still, just radio silence. I've heard back from the company and am hoping that we can get this thing rolling. The woman we're working with is kind, but very busy, so hopefully we get the time we need to start this process. I will update me once I've actually met with this company, but at least I've gotten a call back now...

    Ruoff Mortgage - mortgagelenders - Updated June 2026

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