I cannot encourage everyone to NOT use Rush emphatically enough. Things started off great with him doing a small bathroom job for us. He was nice enough, trustworthy, but took a loooong time to get the correct part. It was clear that he didn't have good enough relationships with suppliers, which is fine - he was just starting out and we wanted to support a small, new business. I should have known something was off with him when he asked for $20 more dollars than he originally quoted me for the job and said it was because it took him so much effort to get the part. How is that the customer's fault exactly? Anyway, we liked him, he was communicative, and I even sent him my aunt's way and encouraged my local hardware store to refer him to customers (when I had called the hardware store, they didn't have his information).
Cut to this week where things with Rush got REALLY bad. I had been contacting him for FOUR MONTHS about getting a second opinion on something wrong with my fridge. No response. He visited my aunt's place and she informed him of what a dick he was being and upset I was that he had just ignored my messages to him about my fridge for so long. So he texts me and says he guarantees he and his guy will be at my place within 2 weeks. I reply thanks and let him know which date(s) work best for me. No response for one week.
Then he sends me a stinky message today saying he's not authorized to do HVAC work in my building (why could not have known this months ago is beyond me) and that he's not willing to get his guys "shut down" because of it (as if I would have forced him to do something he's not authorized to do?), and that I "am going to have to find someone who can work around your schedule." Uhhhh...shouldn't all customer-oriented businesses work with my schedule? And isn't that what I was trying to do by letting him know which days in the next 2 weeks worked well for me? Total A-hole. Not to mention he trash talked my aunt! Totally unprofessional for someone to discuss other clients negatively, but especially when I KNOW her, come on! And what exactly did my aunt have to do with him ignoring me for months? Nothing.
Not worth getting in to in detailed fashion, but things escalated from there with him being extremely rude and self-righteous. I also come to learn that he'd been harassing my aunt to get a response from her condo board and then was pissy toward her when he learned the board hadn't approved him. He also claimed that he did me a "favor" by only charging me an extra $20 for the bathroom work he did for me and said he had "already" given his business card to every hardware store in NW...he's basically an ungrateful, self-righteous, unprofessional guy.
Though Rush claims to not "need" Yelp for business, I sincerely hope you readers use this Yelp review to not give him a chance. We gave him a chance and tried to support his business, and we totally regret it. read more