I can't say enough good things about Dr. Degen, she has been amazing. She is very knowledgeable and…read morehas been great about answering our questions and concerns as we have had some complications. She has a great attitude every time we see her. She really takes the time to make sure you understand what's going on and all the options that go along with the situation. She has a lot of experience and is very honest. The last thing I want is for somebody to sugarcoat anything when we're talking about my baby. Can't recommend her enough.

I've lived in Rapid 2 years and have only recently switched to this clinic but I like this place…read moreand the care I have received here. The team has always treated me with respect and care. I had a horrid experience with my primary care office trying to get a new IUD placed and this office had immediate availability, which is why I made the switch. I only had my first bad experience this morning when the nurse and myself miscommunicated and she left the exam room frustrated with me. My provider then found it appropriate to suggest that "maybe I need more vitamin D because it can effect women's moods", which insinuated to me that they thought I was "just in a mood" for advocating for my healthcare. Which is too bad, BUT- If that's as bad as it gets it's still excellent healthcare in this town. I would highly suggest this clinic to anyone.

I have to say, that since moving to Rapid City a month ago, that this group of women is some of the…read morenicest I have ever met on this planet. Granted, I am now employed by RCOB/G, and Brandy and I are the new Billing and Coding department. We are continually improving this department and we will continue with the patterns of excellence that this office provides to our patients. To work with these three practitioners and their nurses have been a dream come true, and after working with numerous providers over the years, I am so impressed with the quality of care that this group gives to their patients. The Office Manager, Kari, is absolutely amazing; hands down the best practice manager that I have ever encountered. They go above and beyond anything I have previously witnessed. I am truly blessed to be a part of Rapid City OB/GYN and can't wait for others to get this feeling too! :)

I was in town visiting my family and was due for my 22 week prenatal check up. It was very last…read moreminute right before Easter weekend and yet they were so accommodating to fit me in! I saw Ashley Hillard and she was beyond incredible. Full of knowledge, very professional, took so much time to explain everything to me and went above and beyond to answer all of my questions. I would highly recommend Ashley!

From the owner: Ballard Gynecology is a full service obstetrician/gynecology office. We offer care for routine and…read morehigh risk pregnancies, annual exams, preventative services, birth control, advanced laparoscopic surgeries including hysterectomy and pelvic floor reconstruction, in-office treatment of heavy menses, permanent laser hair removal, and body contouring with truSculpt.

I would use extreme caution if choosing this facility, I loved Dr. Kapsch and she is a great…read moreprovider, however, the lack of customer service and outright disrespectful attitudes from the front desk and specifically Billie/Bobbie? Jo in the billing department is the worst I have ever experienced. After sending bills to my 13 y.o. daughter at the incorrect address, even after being seen on several occasions and filling out updated paperwork. Our updated information, along with my insurance information was never added into the system. I was sent to collections for bills that were never sent through insurance or that I ever received due to incompetence of the front desk and billing department. After finding out I was sent to collections for these bills I've never received, I still had to call two different occasions to correct account information that was previously provided to them. I asked to speak to administration to which I was told, "we don't have anyone", I was directed to Dr. Hibbs who on two separate occasions would call my phone but when I returned the phone call within a minute the answering machine was turned on or she was "already gone for the day", At no point was I actually able to speak with her directly. The overall theme was, it was my fault their system was not updated, it was my fault they hadn't updated address in over 3 years despite multiple visits, and it was my fault they didn't have the correct insurance information in their system. As someone who works in health care, I could not imagine ever speaking to/treating a patient the way I have been treated with this clinic. At one point Billie/Bobby? Jo stated, "I'm sorry you cant pay your bills" .... referring to bills I have never received as she was sending them to a 13 y.o. child. After the problems we have had between the front desk and billing department, and now lack of professionalism or accountability from "administration", had I have known this privately owned clinic would have worse customer service than a big corporate facility, I would have went with Monument Health initially, as at least Monument Health has standards for how patients are spoken to, along with accurate accounting systems and accountable/educated business office personnel. These are not isolated incidents, since sharing my experience, I have found many people in similar situations, who have been treated with absolute disrespect by the ancillary staff at Creekside Medical.

Extremely clean and personable. There was no wait for a Sunday morning. Didn't try to make me…read morespend more than I needed to get better for my cold.