We walked into this store expecting typical lines and hassles one finds at cell phone stores. We…read moreexperienced nothing like that. Sandro and Nikki were exceptionally helpful, professional and efficient, all the while smiling and friendly. Not only did they replace our broken phone, they figured out we were paying too much on our plan and saved us over 100 dollars a month. Plus, we received 100 dollars worth of free accessories. They turned a crappy day into a semi good one. Sadly they could not fix our broken truck. Lol. But if they could have they would have. Great store. Great people. We are just moving into town, and they were our first impression, and such a good one.

The employees don't have a clue what they are doing. As long as you are buying what they are…read moreselling it's fine. But when they lie about what they are selling you are screwed. What should have been a 25 dollar canceling fee was 175. They were friendly two weeks ago but when you come back in to return they treat you like crap. Just be warned and be sure you are keeping what they are selling.

I got double charged back on June 10, I was told the charge would fall off. But when it didn't I…read morewent back to the store and all they had to say was "dispute it through your bank". This is 100% horrible customer service for you all to have someone pay twice but have no way to get them their money back. I was charged 2 different prices and they have 2 different names under which they charged me. So now I'm going through hell trying to get my money back through my bank. $123 right down the drain for no reason. And AT&T and nothing say and offered no help. Big scam

I understand short on staffing but 3hrs to get a new phone, port numbers and had to verify it was…read moreme 3 different times. Had to leave abruptly after waiting 3hrs for family emergency and when I came back to finish sale, a couple days later, it took them 1hr and some change to finalize sale. Slowest phone customer service experience ever. Staff were very pleasant throughout the entire experience..need a better computer system and way of handling business.

This place is always a joke. It should be called the Joke Shack. The website says it opens at ten…read moreas does their sign yet, not to my surprise myself, the fedex man and several other customers had to wait for them to open up on their own time. Myself and the fedex man are the only ones that didnt leave. I figured id give it this one last shot seeing as I only live 2 blocks away but, looks like next time it will be worth my while to just make they ride to Douglasville. The staff there is super friendly, knowledgeable, and go beyond to please their customers. The Villa Rica location should take a cpl notes from them.

I went into the store because I wanted to pay off my phones. I want to try to lower my monthly bill…read morefor the new year. I told the Verizon employee that I wanted to do this. I had no idea that my son's phone was a buyout on a promotion agreement. He is in college in another state. I pay all of his bills. Anyway, the Verizon employee just ran my credit card right through. I paid $750.00 for a phone that was basically "free" because of the promotion agreement that I was not aware of. The employee could have taken a moment to look at my plan. I feel that it is his job to look at my plan and review it with me before swiping my card. My son traded his phone and got this agreement. I was not with him when he made this transaction so I was unaware of this "deal". Again, he is a college student in another state. When I got home, I looked at my account. My bill only decreased by $68.00. I noticed that a 4th phone magically appeared on my statement. It was a phone number that I had never seen before. I went back to the Verizon store to see what went wrong. The employees told me that I had just thrown away $750.00 by paying off my son's phone because it was basically "free" under the promotional agreement. They did help me remove the mystery phone number and charges that had magically appeared. I appreciated that. I asked if they could, please, refund my money and add the phone back on my statement. The Verizon employees told me that it was not possible. When I asked to speak to the man who ran my credit card, I was told that he was on a break. When I asked to speak to the manager, I was told that he was busy in the back. I went home and spent 3 hours on the phone trying to get in touch with someone in the Verizon customer service department. After HOURS of trying to get through, being put on hold for 30 minutes, hanging up because nobody answered, calling back, being put on hold again, nobody answering, etc. I called the Verizon store and one of the managers put me directly through to the lady in the Philippines. After about an hour and a half spent talking and being put on hold, she said that she was going to try to cancel the $750.00 charge and restore my son's phone to my monthly bill. I was so grateful to her! Yet, at the same time, I have never felt more taken advantage of in my whole life by the way I was treated at the Verizon store. Verizon, please don't treat anyone else the way you treated me. Take a minute and review the person's plan before taking their money. Offer your expertise. We come to you for GUIDANCE with our phone plans. Everyone has a job. Most of us try our best to do our jobs to the best of our ability while treating people with kindness, respect, and offering guidance, because that is what a good employee is supposed to do. You might want to try to work on being part of the solution instead of part of the problem. I probably should have been more knowledgeable of my plan, but I wasn't. Thank you to the kind lady in the Philippines who understood that not everyone can know everything about everything all of the time, and that being helpful to others is really what it is all about.

Too expensive! Also customer service has consistently gone downhill. Getting help with this…read morebusiness is nearly impossible. End up with multiple representatives who transfer you or drop your call, then repeating your problem over and over. It's such a monopoly here. Depressing!

if you look like me, I do not recommend this place. I felt extremely uncomfortable the entire time…read moreI was there, Mr. Rick to advise that he was the owner wouldn't look me in the face the entire time and every time that I ask a question, he huffed and puff like I was bothering him for a first time experience. I would never do it again if zero stars is what I can give I will give it even when it was time to collect equipment from me. There was never any hand hand. Mr. Rick tossed it on the countertop and turned away every single time I thought I was tripping at one point so I asked Mr. Rick for an item that I knew was there because I seen it and asked hey do you guys have any and before I can even ask my question, he said no

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