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    Russell's Auto Center

    5.0 (1 review)

    Services - Russell's Auto Center

    Routine automotive maintenance

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    4 months ago

    Fixed it. Fair price, excellent. work. Nice people. Brought my other car, same experience

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    Genesis of Mentor

    Genesis of Mentor

    (3 reviews)

    Terrible customer service experience.  I was looking for a specific Genesis model - this dealership…read morehad one available.  I scheduled an appointment several days beforehand since I live 1 1/2 hours away.  I received a call the day before from the dealership to confirm.  I asked who I should ask for when I come in and was given 3 names.  When I showed up the next day 2 of the 3 people were not there and the third person seemed unaware of my appointment.  More importantly the car had been sold and was not available to test drive.  So I drove 1 1/2 hours for nothing.  I realize things happen, however, the fact that no one seemed to know about my appointment and I wasn't made aware of the car being sold, is ridiculous.  The individual I talked with said this happens all the time.  Okay - then get organized and have a system for appointments.  I went to Northtown Genesis near Buffalo the next day and had a wonderful experience - very helpful.

    For Google Maps (Best for Visibility) ​Google reviews are…read moremost effective when they are concise but hit all the high points. This version is optimized for the Google algorithm to ensure it stays near the top. ​Rating: Title: Beware of Bait-and-Switch Tactics at Genesis of Mentor ​I had an incredibly frustrating and unethical experience here. I came in for a specific Certified Pre-Owned (CPO) vehicle advertised as an exceptional value. After the test drive, I was told it was an "online error," it wasn't CPO, and they wouldn't honor the price. ​Classic bait-and-switch. They immediately tried to upsell me on a "perfect, like-new" vehicle that was significantly more expensive. Only after pushing for the numbers did I find out this "perfect" car actually had two accidents on record. ​To make matters worse, when I asked to speak to a manager about service loaners, I was told he was "locked inside a vehicle and couldn't get out." Nearly 30 days later, the same "error" listing is still online. They are clearly using false advertising to lure people in. Avoid this dealership if you value transparency and honesty.

    Russell's Auto Center - autorepair - Updated August 2026

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