My Audi Q5 muffler assembly was loose, came off clamps and was literally on the floor. Russ was available, transparent, honest and most of all kept me updated throughout the process, completed it in timely fashion. Great service, great experience! read more

only called about a tire plug and whoever was on the phone claimed that he did not want to serve me and that i was someone else...Extremely Unprofessional will be contacting BBB read more

I brought my car in at 9:12 (they open at 9) and spoke to Russ's son, Randy, I believe about a rattling noise going on underneath my car that was scraping the road every time I drove on the highway. I let him know he would need to do a road test on the highway because the noise doesn't appear until you're going at an accelerated speed. I said you'll probably have to jack the car up to look under there to see what could be the problem. On my first update, Russ told me Randy had adjusted the hood because he thought it was vibrating. This didn't make sense to me because I was sure the noise was coming from underneath the car. Later on after driving my car back and forth, the gas light came on so Russ called to lecture me about letting my gas go too low in a completely demeaning tone. Shortly after, they called again and said "Randy fixed the hood and now there's a noticeable difference in the noise" A noticeable difference isn't fixing the problem. I came in because I wanted the problem fixed completely. And as a business owner, you shouldn't be proud to say you half-fixed a problem. I asked him if he had looked underneath the car and he said "there was no need to because he didn't misinterpret the noise" I'm not a mechanic, but I'm smart and I was very adamant that they needed to look under the hood of my car and surely they would find something that was scraping the road and damaging itself. For some weird reason, they were super dismissive and kept saying it was unnecessary. Even though, I was clearly explaining that I wanted them to look. When I picked up my car, surely the noise was still there. I took it to someone else and they saw that the shield under my car was missing and causing that flapping noise and told me it could be zip tied or removed completely. I brought it back to Russ's and told them what I wanted. Again, Russ's son, Randy, got annoyed and frustrated because I asked him to jack up the car. For no good reason, he just didn't want to do it. At this point, Russ and Randy are going back and forth about the need to do it and there's a lot of tension. Super unprofessional to be arguing in front of customers. Randy, frustrated, asks me to test drive it again. We hear the noise again and I ask him if he can hear it. He sits in my car and says "yeah I can hear the noise you're talking about". However, when we get back he downplays the situation to his father and lies and says he couldn't hear the noise. At this point it's 4:30, I've been asking them to look under the car for 7 hours. Russ demands Randy do it and he finally jacks the car up. Of course, they find the shield under the car to have been scraped up and cut apart causing plastic pieces to be hitting the road. Russ comes over to unnecessarily say "You ran over something and destroyed the under piece and now it's been grounded and damaged to pieces" super passive aggressive. At this point, I'm sick of their mess because I knew all along they needed to look and they would find the problem. I don't know why it was such a task to do what I asked them to do. I spent my whole day waiting on them to do a job that took 30 minutes. They spent more time bickering with me about my looking under my car than they did doing the actual job and in the end, what I said needed to be done was right. read more

Russ is a character. Russ is funny. Russ talks a lot. Russ talked me out of $1500 in car repairs that the dealership said I needed. Russ did the same thing for a friend of mine. Go see Russ. His whole crew is a pleasure to work with, and if there's one thing I've learned in this life, it's that an honest mechanic-- like Russ-- is hard to find. read more

Destroyed 2 tires last night on a railroad track and luckily I made it to Russ'. Who not only answered my call at 9pm - but was so freaking sweet and helpful. I have no doubt in trusting this guy. Super wholesome, genuine man. read more

I called Russ about a used car he had for sale. After speaking with him several times I was convinced that it was the one for me. I expected to find a car a little rough around the edges because of the age and the price, but what I found was a car infested with the cancer of lot rot. It even had cobwebs in the engine. The fluids all smelled burned. I'm won't bother with the details of the horrors found inside this mess. It stunk to high heaven of mold and mildew and was torn up. I was only informed of a small tear in the drivers seat. On top of all that, I found Russ to be extremely friendly and kind on the phone, but curt and rude in person. I was extremely disappointed in him, but not angry. I'm angry with myself for trusting him in the first place. I should know better. He may be great for locals, but not for someone willing to drive from Michigan to NC to get a car he spoke highly of. Lots of lessons learned here, I hope he learns his soon, before someone gets hurt badly. read more

Very informative and fair pricing. Russ was flexible and appreciative of my business. I'll use him again in place of dealership shenanigans! FYI this is a cash only business so with more pricey repairs, it can be a challenge to pay all at once. read more

Reputable, experienced shop owner, that will only sell you what you need at a competitive price. Highly recommend Russ for all your needs. I got an oil change and a new tire read more

I can't recommend this place more. Russ is amazing! He answered my late night call and let my car be towed to his shop. He had it ready for me the next day. After I paid and left, I was talking to my coworker about what all I needed done on my car. She thought I was overpriced, and she called Pep Boys to see what they charge for the exact same things. Pep Boys said it would be $200 more than what Russ charged! Russ is a great person who takes pride in what he does. Instead of taking advantage of people who are clueless about cars (such as myself), he takes care of you. I'd give more stars if I could, and I've already recommended someone who was having car troubles to go here. Go see Russ! read more

I used these guys for the first time today. Very friendly. They don't try to B.S. you. I loved the fact that they spend time talking with you and explaining things rather than rushing you out. I dropped off my car this morning to have the A/C compressor replaced and it was done this evening. I now have blessed A/C again! Thanks guys! I will be back. read more

Russ is rude, very disrespectful and has no regard for potential customers. I requested a quote from a different shop nearby on yelp and yelp automatically asked several other shops for quotes. I received the quote for the shop I originally wanted to go to, and shortly after Russ responds. I click on one of the pre-made statements yelp provides for us to let the shop know if we're interested or not, and he responds by thanking me for wasting his time. I tried to explain that I didn't ask for the quote to begin with, and he went on with his rudeness. Saying things like he's glad I'm not using his services, and that he loses money with oil changes anyways. Someone like this doesn't deserve to work with people, and certainly does not deserve your business. Go somewhere where they value your interest, and won't intentionally destroy any chances of you ever going there. read more

Russ and his son did my oil change. And they were great! I was able to watch them do the oil change. Great service and very friendly! Would recommend read more

I was asking for a service and they offered me another option to solve the problem in my car, when they did not succeed they charged me for what they did and they offered to do what I had asked from the beginning, in the end I was scammed, they use your car and They do not ask for permission, to see a car they charge you $ 100 and do nothing, it is a bad place to take your car...I think that just like they take advantage of people's needs read more

I took my 03 Tundra to Russ's because I was having a brake issue. I didn't have an appointment (not even sure they take them) but Randy was quick to let me know they could complete the job same day. I was planning on just taking an Uber back to my house but Randy offered me a lift, so I took him up. Awesome. A few hours later my truck was done and my brakes are perfect again. Later that evening something happened that has never happened to me to this day. I got a call from Russ letting me know that they had unintentionally overcharged me $10.50. Seriously. Auto repair shops just don't do this type of thing, but I found one who does. Needless to say, I've found my new mechanic!! Highly recommend. read more

New to the area and found "Russ's Tire & Auto" through the internet. Went in for an oil change and received great customer service. Russ and Randy went above and beyond when explaining the options for my car. Will definitely be back and I recommend to anyone that lives near mount holly and wants true and honest service. Thank you!!! read more

I was looking for a Toyota Sienna and found one listed here on Craigslist. They went way above and beyond what I expected in helping guide me in the process. Russ is so very knowledgeable and helpful! read more

Highly highly highly recommend. Russ and Jimmy are two guys you definitely want to consider when thinking about auto repair and auto upkeep. They were honest, professional, and took care of my vehicle in a timely timely fashion. One of the best parts for me was that it less than others had quoted me. When you combine the best price with the customer service, professionalism, and knowledge at Russ's Tire and Auto - you have a serious win. I live right down the road from this spot, hadn't even been until today, and won't be going anywhere else for my auto needs anymore. read more

I went in there for an oil change and Russ was wonderful. He got me in and out in no time. Russ is honest and doesn't try to cheat you out of any money.He tells you honestly what work your car needs and when you will need it. I would definitely go back again. Thank you Russ for a wonderful and enlightening time. Keep up the good work. read more

Russ mechanics was amazing! He told me what was wrong with my truck and was very honest I went to 3 different mechanics outside of russ and he was the most honest and saved me $$$. I found my forever mechanic! read more

Honest shop that does honest work. Won't try to sell you something that you don't need. Will be back

This man is not the as highly recommended as he appears. He ripped me off royally. Selling me "rebuilt" parts when new parts were way cheaper than what he charged. What reputable mechanic sends a client out in a car with a check engine light still on? I would give him zero stars if they would allow it. His mechanic purposely left parts unfinished so we would have to go back and spend more money. I asked him to bring a new battery when the car broke 5.8 miles from the shop after they supposedly fixed it. This was the second part he had tried to put on that was rebuilt. He was mad because I already paid him nd he couldn't charge me more. I fully believe he knew the car wasn't going far. He finally came to rescue us 4 hours later, after we sat in a hot car all afternoon. He did not bring the battery I asked. He brought jumpers which he knew weren't going to work. Then he wanted us to leave the car unattended all weekend because he couldn't possibly fix his mistake on a Saturday. He wouldn't take one person with me home because he lived maybe 10 miles. BUT he did offer to take me home, I live about 5 He insisted we not buy a battery, it would get 5 miles and stop. He dropped us at his shop, our ride came, we bought a battery and a new part for the car, which by the way cost way less than he charged for the rebuilt POS he put in. And wella the car is running fine, no check engine light. They also left the compressor unhooked from the air conditioner, another repair they could make. This cost 10bucks in labor and a can of freon to fix. Total thief! read more