Absolutely the worst company I have dealt with in years. The install team was very good but it was the process leading up to the install that was awful. Very poor communication, I had to call/email several times to try to get someone to look at the problem and give me a quote. They asked me to send pictures, twice, and then finally had someone come to look. He apparently isn't able to accurately determine what some of the problems were because the install team said they couldn't fix the posts according to his instructions. His incompetence cost me an additional $400 to have the two leaning posts replaced (instead of their original quote being honored due to their mistake). So to have an 8-foot wooden gate, 4 posts, a couple new rails installed, and a second gate adjusted, it was $1900. When they finished, they just left and never had me inspect the finished work. read more

Poor conditions. Not supportive of errors to be corrected. Inspection of craftsmanship was sloppy.

Needed a minor fence repair. Called and was told that I had to ask on their website. I filled out a form, including photos. Actually the form was well-designed: I was able to tell them exactly what I needed. That was a week ago. I have heard nothing. read more

We moved. Used them again. Same great product and service. Beautiful quality fence. ................................,,..

I have used Rusticraft for the over 30 years. I always had a great experience with them and they have always given me great advice. Over the years, my fencing needs have changed. I no longer keep horses at my house and all of my split rail fence has been removed. Because of this, I do not have frequent contact with the company any longer. Yesterday, I needed a couple of wedges to stabilize a leaning picket fence; all of the rain in the past month has made my yard like pudding. I called and asked if they had any wedges in stock. "We don't carry them, but we can make some up for you." I went over to pick them up and they were perfect. How much did it cost? No charge. This is why I use Rusticraft: superior materials (much hardier than big box stores), excellent advice, locally owned, and they are super nice. read more

Boy, am I sorry I went with these people. The installation job was terrible. The fence did not follow the property line. Instead they set it up inside the property line and left the old fence on the outside. The yard is on the side of a hill and they left several openings underneath the fence. I got the fence because I have dogs and they were able to go under the fence. Now, a few year's later, and this fence looks terrible. It's falling apart. Pickets are warped and/or falling off. The hinges won't hold the gate. Poor quality materials and construction. Add to all that, they were somewhat pricey. read more

As stated in other reviews I have written I love to use local family owned companies. Like the other review I am sorry I used Rusticraft. They were to install a custom fence with one gate. Easy right? No. I waited to write this review as it has been 6 months since the last time they were supposed to return as the gate is not self closing ( I have an in - ground pool). The gentleman left and said I'll be back... Hmmmmm. So many things went wrong but essentially during the initial visit they took the wrong measurements for the gate ( which they finally admitted to) then tried several time on site to modify - it looked like I constructed the gate by the time they finished. They broke a piece of my pool equipment... Did not install fence as per the written plan, tried to tell me that the wood wouldn't rot if it sat on the brick. Yes, each person who came out contradicted each other. The only reason it was finished was because I withheld their money. The fence looks bad and I am very disappointed. One side note... They are sub contracting now for Home Depot. read more

Rusticraft installed my fence, and took great care to do everything right. Each person I spoke with was friendly, knowledgeable, and happy to answer any questions I had and assist. I'm completely happy with their service and wholeheartedly recommend them! read more

INSTALLATION OF FENCING: Comments:In a nutshell it was and continues to be a very bad, unsatisfactory experience. The fences were installed and paid for in November 2014. However, during the installation a number of incidents occurred: 1. Installing at one condo an 18 inch sump pipe drainpipe was cut off and the homeowner not informed. Rusticraft claimed they had to cut it in order to install the fence. Not true. Rusticraft installed our original fences 20 years ago and did a beautiful job totally without incidents. We loved their work hence we chose them for this job. 2. Same unit they cut through the Comcast cable to the 2nd floor (not reported) resulting loss of TV service for several days. Comcast and the owner figured out what had happened. The installers also cut the 1st. floor cable. Comcast did a permanent repair. 3. A second unit has/has an uneven fence line along the ground. Instead of installing the section to fit the situation as had been done with the previous fence installation, they left 12 to 18 inches of patio exposed. No attempt to discuss this with the condo was made. 4.The post caps on several of the fences had to be re-seated so that they would all be of uniform height. Required a call-back. 5. A good deal of ground cover and planting was torn-up. 6. They made many sloppily cut, rough edges and the placement of some unsightly posts and fence sections were installed with the "worst side" showing most prominently. I know. I'm shaking my head as I write and I'm not finished. The worse is yet to come, Hang on, there will be pics. Post installation: (Still unresolved in spite of numerous phone calls to them and to Mike their man in charge.) 1. We discovered that fist-size pieces of cement from the old post holes and pieces of wood were left strewn about the grounds. Some were dumped down a hill side. Still there. 2. We were promised by the salesman that the new latches would be just like the old or at least very similar. NOT THE CASE The new latches are NOTHING like the ones they removed. The old were iron, or steel -- heavy, secure, slid smoothly into place across the post and gate and could opened with latches on either side of the gate. THEY COULD BE LOCKED. We had SECURITY AND PRIVACY. This is what we got. A flimsy latch of some kind that sits BETWEEN the fence post and the gate. There is a one to two inch GAP between the post and gate so you can squeeze your fingers in-between. Forget privacy forget security. Heck, sometimes its really difficult to open. I will stop now, soon. Surely you get the picture. ONE THING ABOUT THE WORKERS: They were very polite and friendly, worked hard and steadily. HOWEVER, they obviously did not have proper supervision. OUR OPINION: Management is a disgrace. In our collected years of experience with companies working on the property we have never experienced anything like our on-going discussion with Rusticraft. They SAW all the pics, they have seen and heard our concerns. They could care less. They got their money. read more

I had a split rail fence installed 5 years ago by Rusticraft. They did a good job... they were fast... I had no complaints. 2 1/2 weeks ago... one of my gate posts broke off just below ground level... and I needed it fixed. I called Rusticraft. Sent to voice mail, where I left a message for Tim that I had a broken gate post, and I needed a repair. No call back. So I called again the next day... same thing. No call back. Now its Friday... and I call again that morning. Same... voice mail... no return call. That afternoon, I called Suburban Fence Co in Aston. I got an actual person on the phone... who said the OWNER of the company would be out the next day (a Saturday) to take a look. He comes out, gives me a price, and I said "Ok... do it." I asked when they could be out to make the repair, and he told me it would be sometime in the upcoming week... which I was totally ok with. Monday... I get a call that its fixed! Now... I must point out I STILL had not heard anything back from Rusticraft. So now its weeks later, and I get an email from Rusticraft (they must have had it on file from the original installation)... with a quote that is nearly DOUBLE what I just had it actually fixed for!! SERIOUSLY???? These idiots wait 2 1/2 weeks to even email me a quote... never called me back... and now they want double what another fence company actually did the work for? This is incredibly poor customer service. Its as if they just dont care about their customers. AVOID THEM!!! GO WITH A COMPANY THAT ACTUALLY RETURNS CALLS.... or here's a thought... doesnt rely on prompted phone systems to dump people into voice mail, that never gets answered. Its actually a good thing these crooks never called me back... because if they had, I would have probably paid their high price. So thanks Rusticraft... your crappy service saved me money... got my gate fixed faster than you ever would have... and by the way... it is better than the original installation. read more

In the past year we have used Rusticraft Fence twice to install new fencing in our yard. They were very easy to work with and the final product looks great. For the second install, I wasn't happy with how some of the pieces of wood looked, so I took some pictures and sent them to my contact at the company and expressed my concerns. He immediately called me and told me they would change them out. Within minutes of that conversation they guys installing the fence asked me to point out the pieces I wasn't happy with and they immediately began changing them out. I could not have been happier with the response to my concern, it was prompt and no one was upset with my complaint. I highly recommend this company, they are easy to work with and did a great job. read more

New owners really turned this company around looking at older reviews. From installers to materials, hands down service was great. Would recommend. read more