I stopped at your Quick Lane a few weeks ago. I talked to Jessica, she was so professional and explained your service, I was sold on where to get my 1st Service completed. I have a New 2023 F250 Lariat 4X4, needless to say I want to be sure we'll trained individuals are doing the work. Jessica is a real Plus to your organization. Having been a Customer Service National Manager for years, I can spot a quality person. Keep up the good work, Gary Blanchat read more

Watch out for these guys. I'm a girl who laid down hard cash for a good truck. They took their time sending me the paperwork and now that I am on a crunch I went down to get it tagged. Unfortunately they didn't tell me it was an out-of-state title. All they could do is say well you should've read your paperwork because it says out of state titles need to be inspected. I read that but I didn't know I had an out of state title because it said IF out-of-state title, it needs to be expected. I'm a girl for God sakes. You would think they would help a customer out a little better than that Update: I asked for help because I'm on a crunch and my tag is about to expire. They said they could do nothing for me. Butler county makes you make an appointment and you can only make an appointment the same day so they go away fast. I am looking at being able to be ticketed because of the inept practices of both the state and Rusty Ford. This is simply not right read more

It was a year after the Ford lightning had come out and I went to Rusty to buy one. Besides having to pay full sticker they wanted to charge me $1000 in other fees, including for nitrogen in the tires, which is free at Costco. I told them I would pay full sticker and no more. I reminded them I had bought four other cars from them over the years and suggested that they would regret it if I walked away because I would never buy another car from them. I told them that one day cars would be all over the lot like they used to be, and they would be begging for buyers and they were arrogant to treat me that way, and they didn't care. I bought the same car from a dealer in Omaha, Nebraska who delivered it for free. I will never ever ever buy another car from Rusty Crook Ford and suggest you don't either. Teach them a lesson for price gouging and taking advantage of a situation. Do you think they'd sell it to me for full sticker today? They could stick every single car up their nose. I remember how they treated me. (I give them the middle finger wave every time I drive down Kellogg in my lightning from Nebraska where they don't take advantage of older people.) read more

Terry Williams sold me a Escape that had been returned for mechanical issues and did not inform me.

DO NOT PURCHASE FROM RUSTY ECK FORD!!!! These sales people lie. They sell cars not in good condition!! They make promises they cannot keep. Then they ignore you when you have paperwork stating they need to fix the problem. read more

A friend bought a used ford from them. I thought the ride was pretty rough and needed work. Sadly, he passed away, and his vehicle would be repossessed. I checked what it was worth, and all checks came back between 8 and 9 thousand. He owed over 19 thousand. Good old rusty ripped him off big time to the tune of over 10 thousand. read more

Horrible Experience, Do NOT do business with these people. My used car still has dealer plates on it and here are the issues. Keep in mind, I am in the military and got stationed to a new location, they promised things would get fixed but refuse to call me back. 1. Second set of car keys was promised. 2. Crack in the windshield. 3. They charge a fee in your paperwork for having the car "Detailed". The car was so dirty we found a full Kong dog toy between the seats. 4. USB ports don't work. 5. Lights on the console flicker and go out. 6. Back up camera has got the blue screen saying error. 3 times already. 7. Lane assist frequently says not usable. read more

when i came to fix my car according to the schedule they said i didnt book and didnt have any appointment i was also curious they only care about selling the car and you after buying the car is broken they left the customer saying they dont care after i stood there for a whole day talking to them as well as reaching an agreement they told me to leave the car for repair until the next day and i asked so now how do i go home they said someone in the family will take me home and i asked if there is any car like that to replace my car they said new cars cant run and they only have new cars no old cars in stock but it is ridiculous when i just checked on their website and they have all kinds of cars from new to old this is my lesson when buying a car company that is not reputable with customer friendliness be careful with the people in there they will flatter you after buying they will kick you aside read more

Out of state buyer here... and let me say, it's been a great pleasure working with Rusty Eck Ford. My initial contact with salesman Kaiden Thompson to finishing up with Adam in finance and Jan in the business office was nothing short of spectacular; start to finish. They upheld all their promises, made the out of state paperwork a breeze, and delivered the vehicle in a timely manner. Kaiden communicated well and didn't skip a beat - it was quite refreshing working with him and his team. Would not hesitate to buy from again. THANK YOU! A+ DEALER read more

Everyone was so helpful. The car is Great! I'm telling everyone to Contact Jonah Carrasoo and have Brian handle the financing. This was a wonderful experience. Looking to my future of doing my oil changes and rotations on tires. So much to be happy for ! Go to Rusty Eck Ford East Kellogg! Bob and Toni Adair read more

Shady! They don't have prices on the cars except a QR code. I recommend scanning it yourself to see the price from the website. I know for a fact they will try to raise the price on a vehicle before they bring the paperwork out to you. Whatever they can get away with. Salesmen will claim they "don't know the price but can find out". ANYONE can find out with a smart phone scan of the QR code on the window sticker. I've seen thousands added to the final prices of vehicles because the customers didn't know. Speaking as a former employee! They WILL take advantage of you! Go somewhere else! They are extremely shady! read more

I am hoping that someone somewhere that is not a salesman by the name of Karsten or Marcus sees this, responds and does the lawful, honorable, and right thing so that I can improve my rating. However, for the time being, I am disappointed that google hasn't yet made it possible to give a 0 star rating because that is what is warranted at present. My daughter, just 18, made her very first used car purchase just before Thanksgiving 2024. She loves her purchase, however, at the time of purchase the vehicle was presented and sold with a broken windshield. (A ticket-able offense in Kansas). As part of her sales contract she was promised a replacement windshield. She was instructed that someone from service would contact her to schedule the replacement. However, whether due to the holidays, or what I don't know, she was never contacted and now, in January - they are refusing to honor the commitment made despite it being in the contract! When we reached out, we were told there was a 30 day window, but that was never mentioned at the time of the sale. Ironic to me because she also had to follow up just to get the title in time to be able to legally tag the vehicle before the temporary tag expired. I am not sure how Rusty Eck hopes to endure if this is genuinely the way they intend to conduct business. I have lived in Wichita and the surrounding areas nearly 40 years now, and I can personally attest to the fact I will be letting every single person that I know where NOT to buy a car if they need one. read more

Rusty Eck Ford service department is a bunch of crooks! charged me separate diagnostic fees to look at my transmission and engine, then told me they both need replaced based on checking the transmission fluid, and reading the oil pressure @ idle. didn't drop the transmission pan to check the filter, didn't run a compression tests on the cylinders, didn't look at the coolant. They also told my warranty company that they there were no seals in the transmission which would be really hard to know without taking the transmission pan off and actually looking at it! What a bunch of crooks! read more

This is the 2nd vehicle we have bought from rusty at Ford. Jonas is the most patient sales person that we have encountered . Last time we weren't sure what we wanted and he was very gracious as showing us several different vehicles. This time we knew We wanted the larger size of Bronco, Jonas was able to show us the stock they had with the different options. read more

Every time I come here, it's not to buy a car. My husband's car gets serviced, or we are here for a drawing or giveaway. I'm impressed with the lobby, waiting area with TV, snack bar, even a movie area. The service area appears clean and spotless. People are friendly and helpful. It's a huge place located right off of Kellogg. It's across the street from Town East Mall. Helpful to be located so near to places that serve food, too! read more

Rusty Eck Ford - Service area looks well lit and clean. - Car Dealers Near Me - Wichita, Kansas

Rusty Eck Ford is the parent company for the local KIA dealer. I had to wait a little longer because I had extensive damage and an issue with getting the right parts for my bumper, but the folks in the body shop did a great job of keeping me informed on the situation. I've had my vehicle back for close to 3 weeks now and everything seems to be just fine. And it looked great after the cleanup following repair! read more

I am in need of a new vehicle, so Saturday I went online to see what was a what was in my price range and what I could do. As soon as I left the web sight I got a text and a phone call that I politely ignored. Come Monday was another call that was not answered because I'm not ready to purchase and I'm at work (the reason for shopping online) come Tuesday another call!!!!! Answered telling "Corn" I was simply browsing I appreciate his time and I would let him know when I was ready to purchase. I shit you not!!!!! Who called me Wednesday afternoon? "Corn"!!!!! Really???? I understand that you are sitting at a desk with no one on your lot but this is just coming down to harassment. I am at work answering Corns call because he has nothing to do when I am actually working, to remind him that we Spoke yesterday and after him telling me he was going to make a note not to call again, mmmmm should that not of happened yesterday? If I was going to purchase a car it would not be from this desperate place. I don't appreciate being harassed because I was doing a little online shopping! If this is what it is like to deal with a car lot these days I keep what I'm driving, or deal with a company that not hard up for a sale!! I will never steep foot in this place or deal with anyone who works here. There is a difference between difference between doing a job and begging!!! read more

I'll be honest this was a few years ago but someone told me a story similar to my experience about this place, so it prompted me to leave a review. When I arrived I have to admit the place was well staffed and many people were there. I don't know if I had bad luck and got a jerk sales man or what. But he actually expressed contempt, almost a growl on his face when I wasn't interested in the car he was showing me. We had only been there for about an hour so it's not like we are a huge inconvenience. Plus showing me A car is not just part of his job, it is was his job. He actually told me if he looked at our trade in would be ACTUALLY be interested in buying the car he was showing us. What a jerk! I think it goes without saying that we didn't buy anything from them. Because who would? Again, to be fair this was a few years ago so he maybe that particular jerk is no longer be there. However, a few years before that. A friend and I wanted to look at the mustangs. I wasn't sold on the idea but my friend thought if I would drive one that it would change my mind. We walked up to a salesman and asked if we could drive one of the new mustangs. He actually said " we don't really........ well I guess I need to know how serious you are about buying one." Ummm..... what? This wasn't the same sales person mind you. Its like their HR asked one question "are you a jerk?" and if they say yes they were hired on the spot! Maybe their not jerks to everyone and just laughs at you when your not around but my interactions weren't positive. I don't know if it's fair since these events were a few years ago and maybe they have change since then but since I heard similar things recently sounds like the answer is probably no. But, I know places can do turn arounds and a few years have taken place! So my advice is if your looking for a car in the Wichita area and looking for a Ford they have in stock go talk to the sales person. If feel like you shouldn't trust this person make up some excuse and leave and go to someplace else. read more

I understand needing to make money on a trade but the dishonesty that took place when trading my car was not acceptable. I will never purchase another car from this dealership. I asked specifically if more could be given for my trade. I should have walked away from this deal because now my car sits on their lot for $13,000 more than what they paid for it. This doesn't include the increase on the "sell now" price they had listed on the vehicle I purchased. Very disappointed and I will make sure I use every platform I have to make sure I share my experience. read more

I wish I could give 0 stars. Before we even got to the door we were greeted by a salesman who was waiting there. Brought us inside, sat us at a table and said he still needed to finish up with a couple who was buying a car; why wait at the front door if you're not finished with another couple? We sat for over ten minutes with no sign of him. He finally came back to ask if we wanted anything to drink and said he was just about done with the other couple. 15 minutes goes by, he comes back and gives us drinks (not the drinks we asked for, either), and disappears for 20 minutes. Comes back to tell us the vehicle we are looking for (one specific vehicle), was not at their location and he is trying to find out where it is. In the meantime he wanted to show us a completely different make/model/year that was not even comparable to what we were looking for. We go out to be showed a beat up, dirty, cigarette-smoke covered vehicle that smelled AWFUL. There was duct tape on the seats and foam from the drivers side cushion exposed. Went back inside, waited ten minutes while he disappeared again and we walked out. We were there for over an hour and had human contact for a total of maybe 7 minutes. Horrible. read more

Made the car buying process so difficult. Told us they had a car at their dealership and available and we made the trip there. Then they couldn't find it and didn't know where it went. Told us we would get more money for our car, but didn't. Took forever to get service. Very disappointed. read more

Lance a quick lane is the best! He is always extremely helpful and goes above and beyond for his customers.

It will do anything to sell you a car even if it's lying cheating running after you to promise you one payment and then a month later you are so jacked because you started out with a 18,000 car and a year later you owe $24,000 on it you can't even refinance it because you're already almost 8,000 upside down on it it's sad it's a shame my car is 10 years old and I'm paying I'm making 670 a month payments I should be driving a brand new vehicle for that so then they tell me to come up they would do a trade in and then they just looked at me and pretty much left said there's no way unless you put like five or six thousand down we can't help you cuz you're too far upside down and what is the reason I'm upside down because y'all lied to me you all cheated me and totally screwed me on a freaking vehicle that was not even nowhere near worth what I owe on it now plus it was 5,000 to 8,000 over the Blue Book to begin with they shouldn't be in business you know now it makes people wonder is there any fair car dealerships out there so buyer beware cuz they will tell you that you're going to your payments are going to be this and then a month and a half later when they finally find someone to finance you and you get all your information on how much you owe by that time you've already had the car and it's b******* it's not right read more

Took our new explorer in for repairs and this is how they returned it. Glen in service didn't care and they didn't even fix the issue. Don't take your car there! read more

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This place is a mess. They take your car keys immediately so you can't leave. Then have an arrogant salesman question you. When you say things like "I prefer this like on a Toyota" they dismiss you and tell you you're wrong. Then if you ask the price of a vehicle, after telling them your budget, they reply with "it's in the range" without giving you a number, when in fact it's not in the range. Then comes the number games. They give you a super outrageous number. You state the car doesn't seem worth that high of a payment. And they sarcastically reply with "that because there's not a Cadillac emblem on it"... a snub at your current car. VERY rude. You just don't talk to customers this way. You don't make them leave their job twice in one day and waste their time. Hide numbers. Only reason I gave 2 stars... their manager Zane really tried to explain things and help me understand things. He was great. read more

I bought a 2017 Dodge Charger from rusty eck ford and the salesman that sold me the car first off didn't tell me it had been wrecked it got fixed but I haven't even paid a payment yet and the check engine light came on I took it to get looked at 13,000 dollars for them to fix it and the mechanic said he don't even know how they sold you a car that the transmission is not shifting right and the injectors are screed up in the vehicle and it's got 80,000 miles but rusty eck don't want no part of it because of the fact I called them out on it so now they don't wanna even fix it or even put me in a different vehicle. read more

This might be the worst run business I have seen in my entire life. Unfortunately we bought a car from them and found out they won't stand behind anything they told us verbally or contractually. No one seems to know what's going on. It's literally been one problem after another with Rusty Eck. I have never in my life written a bad review on a business, but I've never come across such a rude and inept one before! Please do yourself a favor and go ANYWHERE ELSE! I wish I had! read more

we've been doing business with this dealership for several years now, and they never cease to care about their customers, provide great service, and follow through with what is promised read more

If you're thinking about purchasing from Rusty Eck, please read this and use the information as you will. I have heard not so great things about Rusty Eck previously but I went against those people's experiences and fully regret not listening. I recently purchased a vehicle from Rusty Eck and before we signed any papers, they told me that they would repair all of the dents and scratches on the truck to look "mint", as well as give us free car washes for the length of time that I had the truck. After I signed papers, they came back and told me that I would not be getting any free car washes at all because no one ever wrote it down on one of the many many papers I signed. They completely lied to me and then gave us nothing in return after I explained what I was promised. They attempted to fix the scratches and dents in the truck when I brought it in and it ended up looking worse after they tried to fix it. They just used a touch up pen on it and called it good. I told them it was unacceptable and brought it back in again to be fixed right. They worked on it again and fixed some of the spots correctly but left plenty other spots very poorly done. Needless to say, I am very displeased with the customer service and management at Rusty Eck. I will never be returning to them for anything in the future. If I can't trust even the managers at the place, I don't trust anyone working under them. This was a very bad look on the place. read more

Will have more luck buying from a sketchy place. Their oil changes take forever and they'll forget to shut your car off. Bought a new car within a year because it had loads of issues. read more

Beware of the Finance department. We didn't get copies of ALL the papers we signed. He said he'd send them to me. DIDN'T receive a 1. Was told we had the 0 Finance Charge. Then when I got the second month's bill there was a 145. Finance charge!? I went out to the dealer to complain and get this straighten out. THEN was when the paperwork that I'd been told would be sent to me, that i Never got. Not only were we told 0 Finance charge BUT also told the payment would be 574.72. BUT ON THE PAPERWORK THAT I NEVER SAW OR GOT IT SAID 574.72 FOR 36 PAYMENTS THEN 39 PAYMENTS OF 736.45!!! I WILL BE TAKING THIS TO MY ATTORNEY. MISREPRESENTATION AND LIED TOO. read more

Not only did they tell us 3different prices when we took my 2014 ford fiesta to get a new serpentine belt. But the final price was double what we were told. They neglected to tell us that the check engine light is on now, even though they said they noticed it. As we were having them look at the engine light they started to yell and get very rude. Comunication is total crap and a shit company. I would not recommend anyone ever go there to get service or buy a vehicle from them. read more

I recently purchased my car from Terry Williams, and will definitely be back. Mr. Williams was very knowledgeable, answered all of my questions without hesitation. He was professional in every way. It is nice to work with such an honorable salesman. read more

beware of the scam artist zach boucher. he "fixed" our vehicle but come to find out he did not fix our vehicle he messed it up even worse. beware watch out for the scam artist zach boucher. read more

Rusty Eck Service Dept truely goes above and beyond. Work is done in a timely manner and all attendants are friendly and knowledgeable.

My daughters car needed some recall work done on the transmission. Should have been covered work but they cited a technicality and forced us to pay for the work. Ford sold a car they admitted was faulty. But Rusty Eck didn't care about that or making it safe for my daughter to drive. They did give us a $130 off which is less than a 10% discount. They give non-loyal customers bigger discounts than that for stupid things like oil changes. They had a lot of options for how to handle this. Rusty Eck chose to make us pay to repair a defective car. That tells me everything I need to know. There are a lot of choices for car repairs. We're going back to Mel Hambleton. And we're both looking at new cars next year. They will not be Fords. read more

The service advisor that I was told could help me out was extremely rude and she didn't seem to want to help what so ever. Not sure what I did or said to make her treat me that way but it was totally uncalled for. read more

Got my Ford Maverick at MSRP! The wait was long but it was worth it. Service was fast and professional at least the purchasing side of things. I came to this dealership after a local dealer closer to my house refused to order a vehicle for me saying that the order banks were closed. I TRUST that this dealership does know what it's doing when it comes to vehicle orders. THANKS Rusty Eck Ford! read more

Had to get new brake pads. They were very friendly and honest about their pricing which I definitely appreciated. I was happy to have my car done within a few hours and they make sure to vacuum and wash your car as an additional free service. I will be coming back! read more

Need a vehicle? Go down about 9am and see Kesten at Rusty Eck. If you ain't leaving about lunch time in a new truck, you'll probably have to go down to Easy Credit to get in a vehicle. Great buying experience and they do everything they can to get you into the car or truck you want with a payment you desire. Go see him first before you go anywhere! read more