I stopped at your Quick Lane a few weeks ago. I talked to Jessica, she was so professional and explained your service, I was sold on where to get my 1st Service completed. I have a New 2023 F250 Lariat 4X4, needless to say I want to be sure we'll trained individuals are doing the work. Jessica is a real Plus to your organization. Having been a Customer Service National Manager for years, I can spot a quality person. Keep up the good work, Gary Blanchat read more

This is hands down the worst experience I've ever had with a dealership. My husband and I were first time buyers from this dealership. We bought a 2021 ram limited long horn and have had NOTHING but issues with the truck since having it. Rusty Eck Ford has been contacted on NUMEROUS occasions in hopes of making it right. They claim to be "so sorry" but each employee turns out to be just like the last. Everyone communicated very well when they were trying to get us to buy the vehicle, and now no one will answer or fix their mistakes with a faulty vehicle. Beyond pissed and will not be returning to this dealership. If I could give zero stars, I would. read more

This place is super racist -- attached is the oil change sticker reminder that they put on his vehicle read more

Rusty Eck Ford - They wrote "Thank you come again Ni***r" on one of their paying customers oil change reminder sticker - Car Dealers Near Me - Wichita, Kansas

I find it hard to believe that you have such rampant racism in your company, and now you're acting like you didn't know it? I don't believe it for a second. Shame on you. Everyone needs to know what kind of a company this is and boycott you. I hope you have the day you deserve. read more

Until you guys address this the way it should be, I will never recommend anyone go to this racist place. Absolutely unacceptable. read more

After seeing your Black customer's receipt calling him a Nigg@, you will never have my family's business. read more

Rusty Eck Ford - Nigg@. - Car Dealers Near Me - Wichita, Kansas

Do not go here. A Wichita, Kansas man found a racial slur printed on the oil change reminder sticker inside his truck after a service visit at Rusty Eck Ford. They do not deserve your business-Google it read more

Racist Business!! never spend you money here. Racist experience for me and super expensive!! I'll never be back again and so should you!

I just saw a that this dealership employed a person who printed the on receipts to Black people which read: "Come again N-word." I don't know how you could trust a person to work on your car mindfully and carefully who feels like that read more

Racist and bigoted. This isn't going to bode well for you. You should vet your employees better!

Very Racist place. Dont bring your car if your black or Hispanic. Watch the news and look them up. You never here this type of stuff with black or Hispanic owned companies. Its sad!! read more

They overcharge you, do half a** the job, and is very discriminatory!!! They are racist !! I will never come here again.

HORRIBLE!!! This place is so dirty, I seen rat traps in the bathrooms. The customer service is horrible. I waited 2 hours for an oil change and the staff was extremely rude and racist. DO NOT TAKE YOUR VEHICLE HERE!!! read more

One star is very generous. I would NEVER recommend this place (Rusty Eck Ford Wichita Location.) There's not just one person or reason to make it worse. As soon as my spouse and I walked in, we approached the front desk where they were on their phones so we stood unnoticed for a second. They called our sales person over, Christian Perez, and he had mentioned the car I inquired about was not at this location and being sent over (roughly 1.5hours away.) Mind you, I asked more than once if the car was at this location due to us driving two hours to this location. After awhile, Christian then proceed to tell me that the car had a deal being worked as we spoke with someone else. That was extremely frustrating. Anyways, he showed me my second option I wanted to look at which was VERY dirty from being a loaner. I was not a fan, Christian offered to look at the website with us and we agreed. Nothing peeked my interest so he sent us to the lot to look at cars. He did not point us in the direction to go (until I asked) and pointed us towards the door, he did not come out with us to tell us what we were looking at. After looking around the lot, he appeared showing me a few things and I had stated that I didn't like any of the things he was showing me (due to car color, interior, vents, price, etc.) He proceeded to tell me I was "the pickiest person he ever met." If I'm spending thousands of dollars on a car, I should love it, am I right? My spouse and I knew in that moment that this wasn't the place we wanted to have business with. read more

Watch out for these guys. I'm a girl who laid down hard cash for a good truck. They took their time sending me the paperwork and now that I am on a crunch I went down to get it tagged. Unfortunately they didn't tell me it was an out-of-state title. All they could do is say well you should've read your paperwork because it says out of state titles need to be inspected. I read that but I didn't know I had an out of state title because it said IF out-of-state title, it needs to be expected. I'm a girl for God sakes. You would think they would help a customer out a little better than that Update: I asked for help because I'm on a crunch and my tag is about to expire. They said they could do nothing for me. Butler county makes you make an appointment and you can only make an appointment the same day so they go away fast. I am looking at being able to be ticketed because of the inept practices of both the state and Rusty Ford. This is simply not right read more

It was a year after the Ford lightning had come out and I went to Rusty to buy one. Besides having to pay full sticker they wanted to charge me $1000 in other fees, including for nitrogen in the tires, which is free at Costco. I told them I would pay full sticker and no more. I reminded them I had bought four other cars from them over the years and suggested that they would regret it if I walked away because I would never buy another car from them. I told them that one day cars would be all over the lot like they used to be, and they would be begging for buyers and they were arrogant to treat me that way, and they didn't care. I bought the same car from a dealer in Omaha, Nebraska who delivered it for free. I will never ever ever buy another car from Rusty Crook Ford and suggest you don't either. Teach them a lesson for price gouging and taking advantage of a situation. Do you think they'd sell it to me for full sticker today? They could stick every single car up their nose. I remember how they treated me. (I give them the middle finger wave every time I drive down Kellogg in my lightning from Nebraska where they don't take advantage of older people.) read more

Terry Williams sold me a Escape that had been returned for mechanical issues and did not inform me.

DO NOT PURCHASE FROM RUSTY ECK FORD!!!! These sales people lie. They sell cars not in good condition!! They make promises they cannot keep. Then they ignore you when you have paperwork stating they need to fix the problem. read more

Horrible Experience, Do NOT do business with these people. My used car still has dealer plates on it and here are the issues. Keep in mind, I am in the military and got stationed to a new location, they promised things would get fixed but refuse to call me back. 1. Second set of car keys was promised. 2. Crack in the windshield. 3. They charge a fee in your paperwork for having the car "Detailed". The car was so dirty we found a full Kong dog toy between the seats. 4. USB ports don't work. 5. Lights on the console flicker and go out. 6. Back up camera has got the blue screen saying error. 3 times already. 7. Lane assist frequently says not usable. read more

A friend bought a used ford from them. I thought the ride was pretty rough and needed work. Sadly, he passed away, and his vehicle would be repossessed. I checked what it was worth, and all checks came back between 8 and 9 thousand. He owed over 19 thousand. Good old rusty ripped him off big time to the tune of over 10 thousand. read more

Out of state buyer here... and let me say, it's been a great pleasure working with Rusty Eck Ford. My initial contact with salesman Kaiden Thompson to finishing up with Adam in finance and Jan in the business office was nothing short of spectacular; start to finish. They upheld all their promises, made the out of state paperwork a breeze, and delivered the vehicle in a timely manner. Kaiden communicated well and didn't skip a beat - it was quite refreshing working with him and his team. Would not hesitate to buy from again. THANK YOU! A+ DEALER read more

when i came to fix my car according to the schedule they said i didnt book and didnt have any appointment i was also curious they only care about selling the car and you after buying the car is broken they left the customer saying they dont care after i stood there for a whole day talking to them as well as reaching an agreement they told me to leave the car for repair until the next day and i asked so now how do i go home they said someone in the family will take me home and i asked if there is any car like that to replace my car they said new cars cant run and they only have new cars no old cars in stock but it is ridiculous when i just checked on their website and they have all kinds of cars from new to old this is my lesson when buying a car company that is not reputable with customer friendliness be careful with the people in there they will flatter you after buying they will kick you aside read more

Everyone was so helpful. The car is Great! I'm telling everyone to Contact Jonah Carrasoo and have Brian handle the financing. This was a wonderful experience. Looking to my future of doing my oil changes and rotations on tires. So much to be happy for ! Go to Rusty Eck Ford East Kellogg! Bob and Toni Adair read more

Shady! They don't have prices on the cars except a QR code. I recommend scanning it yourself to see the price from the website. I know for a fact they will try to raise the price on a vehicle before they bring the paperwork out to you. Whatever they can get away with. Salesmen will claim they "don't know the price but can find out". ANYONE can find out with a smart phone scan of the QR code on the window sticker. I've seen thousands added to the final prices of vehicles because the customers didn't know. Speaking as a former employee! They WILL take advantage of you! Go somewhere else! They are extremely shady! read more

Rusty Eck Ford service department is a bunch of crooks! charged me separate diagnostic fees to look at my transmission and engine, then told me they both need replaced based on checking the transmission fluid, and reading the oil pressure @ idle. didn't drop the transmission pan to check the filter, didn't run a compression tests on the cylinders, didn't look at the coolant. They also told my warranty company that they there were no seals in the transmission which would be really hard to know without taking the transmission pan off and actually looking at it! What a bunch of crooks! read more

I am hoping that someone somewhere that is not a salesman by the name of Karsten or Marcus sees this, responds and does the lawful, honorable, and right thing so that I can improve my rating. However, for the time being, I am disappointed that google hasn't yet made it possible to give a 0 star rating because that is what is warranted at present. My daughter, just 18, made her very first used car purchase just before Thanksgiving 2024. She loves her purchase, however, at the time of purchase the vehicle was presented and sold with a broken windshield. (A ticket-able offense in Kansas). As part of her sales contract she was promised a replacement windshield. She was instructed that someone from service would contact her to schedule the replacement. However, whether due to the holidays, or what I don't know, she was never contacted and now, in January - they are refusing to honor the commitment made despite it being in the contract! When we reached out, we were told there was a 30 day window, but that was never mentioned at the time of the sale. Ironic to me because she also had to follow up just to get the title in time to be able to legally tag the vehicle before the temporary tag expired. I am not sure how Rusty Eck hopes to endure if this is genuinely the way they intend to conduct business. I have lived in Wichita and the surrounding areas nearly 40 years now, and I can personally attest to the fact I will be letting every single person that I know where NOT to buy a car if they need one. read more

Service was fantastic and my customer service rep was awesome. I feel like the service at Rusty Eck is the best of the best. Thank you read more

Every time I come here, it's not to buy a car. My husband's car gets serviced, or we are here for a drawing or giveaway. I'm impressed with the lobby, waiting area with TV, snack bar, even a movie area. The service area appears clean and spotless. People are friendly and helpful. It's a huge place located right off of Kellogg. It's across the street from Town East Mall. Helpful to be located so near to places that serve food, too! read more

Rusty Eck Ford - Service area looks well lit and clean. - Car Dealers Near Me - Wichita, Kansas

This is the 2nd vehicle we have bought from rusty at Ford. Jonas is the most patient sales person that we have encountered . Last time we weren't sure what we wanted and he was very gracious as showing us several different vehicles. This time we knew We wanted the larger size of Bronco, Jonas was able to show us the stock they had with the different options. read more

Rusty Eck Ford is the parent company for the local KIA dealer. I had to wait a little longer because I had extensive damage and an issue with getting the right parts for my bumper, but the folks in the body shop did a great job of keeping me informed on the situation. I've had my vehicle back for close to 3 weeks now and everything seems to be just fine. And it looked great after the cleanup following repair! read more

I'll be honest this was a few years ago but someone told me a story similar to my experience about this place, so it prompted me to leave a review. When I arrived I have to admit the place was well staffed and many people were there. I don't know if I had bad luck and got a jerk sales man or what. But he actually expressed contempt, almost a growl on his face when I wasn't interested in the car he was showing me. We had only been there for about an hour so it's not like we are a huge inconvenience. Plus showing me A car is not just part of his job, it is was his job. He actually told me if he looked at our trade in would be ACTUALLY be interested in buying the car he was showing us. What a jerk! I think it goes without saying that we didn't buy anything from them. Because who would? Again, to be fair this was a few years ago so he maybe that particular jerk is no longer be there. However, a few years before that. A friend and I wanted to look at the mustangs. I wasn't sold on the idea but my friend thought if I would drive one that it would change my mind. We walked up to a salesman and asked if we could drive one of the new mustangs. He actually said " we don't really........ well I guess I need to know how serious you are about buying one." Ummm..... what? This wasn't the same sales person mind you. Its like their HR asked one question "are you a jerk?" and if they say yes they were hired on the spot! Maybe their not jerks to everyone and just laughs at you when your not around but my interactions weren't positive. I don't know if it's fair since these events were a few years ago and maybe they have change since then but since I heard similar things recently sounds like the answer is probably no. But, I know places can do turn arounds and a few years have taken place! So my advice is if your looking for a car in the Wichita area and looking for a Ford they have in stock go talk to the sales person. If feel like you shouldn't trust this person make up some excuse and leave and go to someplace else. read more

I am in need of a new vehicle, so Saturday I went online to see what was a what was in my price range and what I could do. As soon as I left the web sight I got a text and a phone call that I politely ignored. Come Monday was another call that was not answered because I'm not ready to purchase and I'm at work (the reason for shopping online) come Tuesday another call!!!!! Answered telling "Corn" I was simply browsing I appreciate his time and I would let him know when I was ready to purchase. I shit you not!!!!! Who called me Wednesday afternoon? "Corn"!!!!! Really???? I understand that you are sitting at a desk with no one on your lot but this is just coming down to harassment. I am at work answering Corns call because he has nothing to do when I am actually working, to remind him that we Spoke yesterday and after him telling me he was going to make a note not to call again, mmmmm should that not of happened yesterday? If I was going to purchase a car it would not be from this desperate place. I don't appreciate being harassed because I was doing a little online shopping! If this is what it is like to deal with a car lot these days I keep what I'm driving, or deal with a company that not hard up for a sale!! I will never steep foot in this place or deal with anyone who works here. There is a difference between difference between doing a job and begging!!! read more

I understand needing to make money on a trade but the dishonesty that took place when trading my car was not acceptable. I will never purchase another car from this dealership. I asked specifically if more could be given for my trade. I should have walked away from this deal because now my car sits on their lot for $13,000 more than what they paid for it. This doesn't include the increase on the "sell now" price they had listed on the vehicle I purchased. Very disappointed and I will make sure I use every platform I have to make sure I share my experience. read more

I wish I could give 0 stars. Before we even got to the door we were greeted by a salesman who was waiting there. Brought us inside, sat us at a table and said he still needed to finish up with a couple who was buying a car; why wait at the front door if you're not finished with another couple? We sat for over ten minutes with no sign of him. He finally came back to ask if we wanted anything to drink and said he was just about done with the other couple. 15 minutes goes by, he comes back and gives us drinks (not the drinks we asked for, either), and disappears for 20 minutes. Comes back to tell us the vehicle we are looking for (one specific vehicle), was not at their location and he is trying to find out where it is. In the meantime he wanted to show us a completely different make/model/year that was not even comparable to what we were looking for. We go out to be showed a beat up, dirty, cigarette-smoke covered vehicle that smelled AWFUL. There was duct tape on the seats and foam from the drivers side cushion exposed. Went back inside, waited ten minutes while he disappeared again and we walked out. We were there for over an hour and had human contact for a total of maybe 7 minutes. Horrible. read more

Lance a quick lane is the best! He is always extremely helpful and goes above and beyond for his customers.

Made the car buying process so difficult. Told us they had a car at their dealership and available and we made the trip there. Then they couldn't find it and didn't know where it went. Told us we would get more money for our car, but didn't. Took forever to get service. Very disappointed. read more

It will do anything to sell you a car even if it's lying cheating running after you to promise you one payment and then a month later you are so jacked because you started out with a 18,000 car and a year later you owe $24,000 on it you can't even refinance it because you're already almost 8,000 upside down on it it's sad it's a shame my car is 10 years old and I'm paying I'm making 670 a month payments I should be driving a brand new vehicle for that so then they tell me to come up they would do a trade in and then they just looked at me and pretty much left said there's no way unless you put like five or six thousand down we can't help you cuz you're too far upside down and what is the reason I'm upside down because y'all lied to me you all cheated me and totally screwed me on a freaking vehicle that was not even nowhere near worth what I owe on it now plus it was 5,000 to 8,000 over the Blue Book to begin with they shouldn't be in business you know now it makes people wonder is there any fair car dealerships out there so buyer beware cuz they will tell you that you're going to your payments are going to be this and then a month and a half later when they finally find someone to finance you and you get all your information on how much you owe by that time you've already had the car and it's b******* it's not right read more

Took our new explorer in for repairs and this is how they returned it. Glen in service didn't care and they didn't even fix the issue. Don't take your car there! read more

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This place is a mess. They take your car keys immediately so you can't leave. Then have an arrogant salesman question you. When you say things like "I prefer this like on a Toyota" they dismiss you and tell you you're wrong. Then if you ask the price of a vehicle, after telling them your budget, they reply with "it's in the range" without giving you a number, when in fact it's not in the range. Then comes the number games. They give you a super outrageous number. You state the car doesn't seem worth that high of a payment. And they sarcastically reply with "that because there's not a Cadillac emblem on it"... a snub at your current car. VERY rude. You just don't talk to customers this way. You don't make them leave their job twice in one day and waste their time. Hide numbers. Only reason I gave 2 stars... their manager Zane really tried to explain things and help me understand things. He was great. read more

I bought a 2017 Dodge Charger from rusty eck ford and the salesman that sold me the car first off didn't tell me it had been wrecked it got fixed but I haven't even paid a payment yet and the check engine light came on I took it to get looked at 13,000 dollars for them to fix it and the mechanic said he don't even know how they sold you a car that the transmission is not shifting right and the injectors are screed up in the vehicle and it's got 80,000 miles but rusty eck don't want no part of it because of the fact I called them out on it so now they don't wanna even fix it or even put me in a different vehicle. read more