[[HIGHLIGHT]]Corey came right out to help us. I told him what I wanted, he showed us what he had[[ENDHIGHLIGHT]]. He brought out the keys showed us the best features. Added the hitch i needed. And just like that I got my a beautiful Santa Fe with 0.99% interest! They whole staff was really friendly. Thanks guys! read more

Took my Hyundai Sonata for an oil change. It was one of the best oil change service done on our Hyundai! [[HIGHLIGHT]]Jason Smith was very helpful and attentive to operating issues of the car[[ENDHIGHLIGHT]]. After driving the car off the lot, I was impressed that it ran better and still does have several months since the service. Will definitely return for an oil change--may be more expensive than other companies but I believe Hyundai service technicians know their cars! read more

I checked in 15 minutes early and it took them 3hours to do an oil change and check out why my CE light was on. My service tech. went to lunch and left it to someone else. The CE light was because I needed a new gas cap, which they had on hand. once I was notified, I agreed to a new cap and was on my way. They did wash the car and vacuumed the front seat area only. [[HIGHLIGHT]]Don't appreciate that it took so long.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]They've worked with me after experiencing the same issue multiple times including getting me a loaner car due to the length of time & number of times it's been in.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I appreciate the effort Zac gave finding us a vehicle that would meet what we were looking for.[[ENDHIGHLIGHT]] I am pleased to hear that the Samta Cruz is made in the US as that made the decision of the Santa Cruz over a Maverick easier. I was disappointed when the mileage on the vehicle was more than doubled the 3800 presented to me. I was told the vehicle would have a hitch installed at the dealership but I had to get it installed at a third party. Thanks for asking. The only way a company stays in business is satisfying their customers. read more

Avoid this dealership. Scammers. Sold me a car with blown out speakers and refused to fix them. I didn't listen to the radio during the test drive, as you're usually listening to the engine and drivetrain, etc. Bought the car at sticker price. [[HIGHLIGHT]]When I discovered the problem the next day and called the salesman, he said I'll check with my manager.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Manager said go F yourself.[[ENDHIGHLIGHT]] Very shady people. Apparently there are sexual assault allegations as well. read more

Quick, efficient service each time I take my car to Hatchett Hyundai West. The service provider looked for recalls on my vehicle and had them addressed while I was there for tires. read more

We had a decent sales experience but when we expressed concerns about how the car ran, we were told it's just the Eco feature. Ran the problems persisted including replacing a part that controlled hot and cold air, twice. Then needed all of the door handles replaced because they stopped opening from the outside. On the last trip, we found out that the engine problems were not the Eco computer but actually fuel in the spark plug and a slow oil leak with a completely empty oil pan. Asked why none of that was caught when the took the vehicle in or in the multiple trips to get issues fixed and no good reason was given. read more

Hatchett Hyundai West - Bad spark plug from fuel. - Auto Parts & Supplies Near Me - Wichita, Kansas

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The team did a great job taking care of me as well as making me welcomed. My car was at the end of the 3/36 warranty and was a few miles over but they got me in and took care of me as a valued customer. read more

I have called to try and set up an appointment and they are very difficult to contact. Two emails did not go through and I called and left a message and didn't get a call back after a 24 hour period. I finally had to go into the dealer and make an appointment. Very frustrating. Kyle Nelson read more

Bought a ford edge about three months ago. Check engine light came on tried calling the sales man but he didn't return my phone call. Cost me over $800 to have it fixed. Also found out that the front and rear breaks need to be replaced. Can't believe they would sell a vehicle with that bad of breaks . This will cost over $1,000 . Never going to deal with this place again read more

Fast Quick Service ! Very Polite and Nice Employee's ! Problem was explained very well by Service Advisor.

First off, I really like the Hyundai Tucson that I purchased. BUT...I would sell it or trade it for something else in a heartbeat just so that I would not have to have any further dealings with this business. My salesman, John Olsen, did everything in his power to fix all of the mistakes made by the people processing paperwork. He was handcuffed by everyone above him. They put him in a very bad position. The buying process was great, John took good care of me. But once they had their money and the paperwork process started, it all went downhill. We had to make multiple trips to the dealership to get paperwork corrected. I provided my drivers license with correct information the day of the test drive. They had all of the paperwork for me to sign with an address that I had not been at for 10 years! They did not fill it out with the correct names. Once corrected on the sales contract, they made the same mistakes on the title. The first time that it came back, it sat on someones desk for a week. I had been asking where the title was but no one knew. It took four attempts and several weeks for the office to finally provide correct paperwork. The offered some financial compensation during the process, but once they finally got it correct, they withdrew that offer. A dealership has 60 days to provide the title. I would have had it in 30 days had they not filled it out incorrectly. This caused me to make extra trips to the DMV which is 50 miles round trip. Added to the 4-5 additional visits to the dealership at 40 miles round trip. I really have no faith that this business will ever be able make good on their mistakes or earn any level of respect from me. Good product, good salesman, subpar business dealings beyond that. The businss office that handles titles and contracts gets an F. Will not do any further business with this dealership. read more

It's always a pleasure to bring my vehicles to Hatchett Hyundai West. Everyone is very pleasant and helpful in the service department. This is the 1 and only dealership I trust to service my vehicles. read more

Will never do business with Hatchett ever again. Sister in law bought a car from them, something with the oil sending unit or oil pump went wrong ruined the engine. It's a Hyundai right off their lot and she still had to pay 1400$(she had a warranty thru her credit union). They didn't stand by their vehicle they sold her at all! Then it took almost a full month to get the work done. She was without her car the entire month of July. My family and I have bought several vehicles in Wichita over the years and will probably buy several more, we will not be doing business at Hatchett and will tell everyone we know about our experience. read more

I bought my van from Hatchett Hyundai West I gotten it serviced here sense buying it they are very friendly and I like the way they check over everything my tires are covered to be fixed if they are flat and I had one that kept going down on me, I told the service guy and they found the problem and fixed it, it was nice that this time they washed my Vehicle when done usually it's broken down or to cold so that was a nice surprise read more

I never had a better car buying experience in my life. There was no pressure from the salesman (jimmy lynn), he never showed us anything over our budget and met every single one of our requirements we wanted in a car. Even the finance guy (kurt) was funny and made sure we got a good deal. I felt I couldnt of went to a better dealership. Then about 2 weeks go by and the battery dies. I suspect its a bad battery. I called, had a slight attitude (who wouldnt) and I went in the get a free battery inspection. I was expecting to have to pay for a new battery. But when the guy said it was bad, he immediately said he is gonna go ahead and replace the battery free of charge because ive barely had the car. I was so happy! Money is tight, so it was a saving for us to get it replaced. When I need another car, I will definetly be going back! read more

my experience today was flawless. complimentary oil change and tire rotation, done in 45 minutes, cleaned the inside of the car (I requested no outside wash). couldn't have been my better. read more

I usually get great service there whenever I need something taken care of. But when I get Mark as my contact I always get exceptional service. Mark is awesome. Thanks. read more

After having a not so good first time car buying experience at a dealership and having to return the car, I was recommended this dealership by my friend. Every staff member we had interaction with was very friendly and knowledgeable. There was no pressure what so ever during the whole car buying process. They took the time to explain every little detail, and answer any questions we had. Our salesman was Tank, he went above and beyond our expectations. He fully detailed the car himself to make sure it was exactly what we wanted, and kept us updated through the whole process. We will definitely be going back and wouldn't hesitate to recommend them to anyone looking for a new vehicle. read more

My experience at Hatchett Hyundai West has been great! After my 2017 Tucson was totaled in an accident (which proved to have excellent safety features), they helped me through the process of finding a replacement quickly. I'm loving my new 2021 Tucson! read more

Was told very last minute that the vehicle we were purchasing (2014 Cadillac ATS) did not qualify for the Lifetime Warranty they offer (despite it having a sticker advertising it on the windshield and meeting all the mileage, the sales rep sayimg multiple times that it did and age they advertised for the Lifetime Warranty). Sales rep, Dan, assured me the car had been completely checked and serviced and if there was a problem they would work with us. Within a couple days the car started leaking oil and idling very rough. Kept leaving voicemails for sales rep with no answer for almost a week. Now we finally got the car in for service to be informed they want $75 just to diagnose what is going on with it. Will NEVER buy from this dealer again. Be sure if you do to have the car inspected by someone else thoroughly before hand. read more

Went in because my fog light was dislodged. They put it back in place and explained to me what was wrong

Don't EVER do business with Scholfield, ESPECIALLY Scholfield Hyundai West! I bought a used car there 3 months ago and was told and showed a clean CarFax. I am planning on moving to Italy so have no need for a car and took it to Carmax for an appraisal. To my surprise there was an accident on record and now my car is worth less then half of what I paid for it! So even with the substantial down payment I made I will be lucky to sell the car at all let alone be able to pay off my car loan! So I will be suing them!! read more

Love my Hyundai, 2 now. love the service, honesty and speed. The service department is top notch. I take and encourage my friends to take all their cars there. Even non Hyundai brands. read more

Thought I would share my couple experiences with Hatchett. I have been in twice to inquire about cars. My wife and I both needed to upgrade our Vehicles. We were unsure about who was going to go "first", so we made 2 trips. We spoke to Bill Stout both times. One about a Sonata, and the other about a Sante Fe. We decided that it would make sense to do the Sante Fe first. My best friend sells cars at another dealership, so I told him what we were looking for as well. We both are looking at either new, or for something less than 10k miles. We were in and looked at a Sante Fe on the floor. It wasnt the color that we wanted, but the price was right, as it was the "Last in Stock". The wife said that she wanted to sleep on it, but was pretty sure that was it.....even though she HATES black cars....and this one was black. We inquired if they could do the same deal on a white, and that was a no-go. We literally pulled out of the parking lot, and at the light at Tyler and Central, my buddy called and they had a white one, 4800 miles and it was 4k cheaper than the one at Hatchett. We looked at it that day and drove away. She loved that it had auto start and was the feature that she was most excited about. Turns out you have to spend 100 bucks a year for that option as it is done through the Hyundai app. I was setting up through the appl, and it said that you could email buyers agreement, Drivers License....and some other documents in to get the car registered to you through the app OR go into the dealership and they could do that there. I go into the service department and stand there for an awkward amount of time while 3 guys peck away at the computer.....no customers in sight.....no hi, hello, be right with you.....nothing. Finally one of the guys says "here for service?"....turns out its the Service Manager. I thought.....great......I was planning on using them for service to keep my warranty valid. I tell him what I am trying to do, and he rudely cuts me off and says "I dont handle money". Thinking that he is mistaken about what I am trying to do, I try to re-explain myself and again, im cut off. This time with "I understand what you are trying to do....and we can't help you". I start pulling my phone out to show him on the app where it says to go into the dealership, and he persists that he can't help me. I go inside and talk to Bill. I felt bad that we used his valuable time, and didnt buy the car from him already....but sure enough....in like less than 5 minutes I was taken care of. Fast forward to today. I go in for my first service visit.....already apprehensive, i get right in and they tell me to wait in the lobby. I thought I would go ahead and walk the lot and look at what they had in Sonata's. I make my rounds and get an important phone call. I am standing just to the right of the front door of the dealership. There are several cars parked on the walk. I leaned my elbow on the bed of one of the trucks there and the panic alarm goes off. Trying to talk on the phone and hear the other party on the line I walk away and continue my conversation. I cant help but notice the salesmen whom desk are on the other side of the window laughing at the situation.....which pissed me off. Neither one of these guys made an effort to ask me if I needed any help while I peaked in the window of the 10+ cars that I looked at, but had sense enough to know I was there. So I continue my lengthily conversation and didn't even realize that I did it, but put my elbow on the same truck. One of the salesman tapped the wall of his cubical to alert the other salesman who got the laugh at me....and he got up from his desk and decided now was a good time to come talk to me. He tried to interrupt my phone conversation......twice.....to get my attention and I acknowledged that I heard him, but was busy at the moment. He went back in and sat at his desk. Now I realize that they were the ones who set off the panic alarm on the car, and I was furious. Once my phone conversation was over, I went back in and confronted him. Told him that I knew what he did, That I didn't think it was that funny. He told me that the truck I was leaning on was "Sold". If its sold and you don't want anyone to touch it, move it to the back of the lot.......not next to the front door. Overall, I think this dealership has a serious lack of professionalism.......and I will drive to the other side of town to visit the east side location. I sure wont be buying my next car from there.....ever. On the way out, Bill said "are the messing with you" and I said yea. He then replied "you cant go anywhere" to which I replied "actually, that is the point, I can go anywhere". Bill is a good guy, and have had a good experience with him. I am sold on the car, just not the other employees, or the service department. read more

They will lie to you have you come in and not have anything done. Tell you that they have done a credit check and lie about it. Claim you have several vehicles to chose from but when you get their None are on the lot. Lies, lies, and more lies. Just waste your day when you could have been at another dealership purchasing a car! LIKE REALLY I am too old for games. read more

Buyer beware! I expectred more from this dealership. I doscivered a problem with the air conditioning system one three days after purchasing a vehicle from Scholfield Hyundau West. Minor issue, but the dealership refused to service it or reimburse me for the cost of the repair. I will not buy another car here. read more

To put it short I was offered $14,000 for a 2007 Yukon Denali with 92,000 miles that has a sunroof, navigation, third row seat while they asked $11,995 for a 2005 Chevrolet Tahoe LT with 127,000 miles. After I found this out from my wife I attempted to speak to Spencer Cusick, sales manager about this he told me it was due to the market. After I told him he was full of it he then hung up on me. I've attempted to contact the General sales manager Trey Cusick and have not received a call back after leaving a message. I have purchased a total of three vehicles from Scholfield, one form Hyundai East and two from Scholfield GMC and had a pleasant experience each time. Honestly, I hope to never hear from Hyundai West store, they're not honest and treat people as if they are stupid. read more

I don't usually write reviews but there was only one and it was so bad! I had a very nice experience at this dealership. I bought my car 3 years ago and have been very happy with it. The service has been good as well. read more

I stopped in to order a part for my Elantra and they ended up looking at my vehicle and were able to fix it without having to order anything. Talk about going above and beyond! I have taken our cars here for several years and always get great service!! read more

If I could give negative stars I would. Not sure where to start. I guess the beginning is where our troubles started. After a few weeks of internet shopping we finally found a vehicle that fit our family and budget. A 2011 Chevy Equinox being sold by Scholfield Hyundai West used cars. Here's where it goes downhill. We make an evening visit to the dealership. We spot our car. We walk around the car for about 10 minutes before my wife finally went and got a salesman. (Yes we had to go get a Shark, I find this odd) We were lucky, we got "Danger" Dan Erwin. He finally came out to visit to us about the car. He didn't know much of anything about the car. Asked general car questions and he answered those incorrectly. (Example: Quote from "Danger" Dan. "Yes this Equinox is equipped a CVT (Continuous Valve Transmission). Never heard of that before and Im a car guy. We asked to take it on a test drive. The keys are locked in the car. Luckily they had a second set of keys. Crisis averted!! We go on testing particular systems. Car drives fine, looks good. The only function we couldn't test fully at the time is the A/C system. As it was February in Kansas. It seemed cold enough to feel like it was working. I couldn't help but notice that "Danger" Dan seemed HIGH. He just seemed really spacey and uninterested in doing his job. Not what I would expect from a Professional Salesman . They pushed us through the Finance guy (Chad Pipkin) as quickly as possible. Which is fine, we know what we want and can afford. Got the deal done. Drive the car for the next 45 days without any issues, life's great until we have to get tags for the vehicle. Since Scholfield Hyundai West had bought this out of state car they sent us a $20 check to get the State inspection ourselves since the dealership didn't have it done upon purchase. Odd again, why wouldn't the dealer take care of that? To say the least we failed state inspection. We failed because the front windshield had been replaced at one point and glue had fallen and obstructed view of the VIN number. So at this point Im rather heated and head back to the dealership to get this issue resolved. As soon as I walk into the building Im confronted by some very immature, unprofessional salesman? I tried to be as calm as I could but they kept telling how it wasn't their problem. So, the situation escalated to a very verbal yelling match between myself, Luis Gonzalez, Aron Middlebrook. Once I yelled for a dam manager, Chad Pipkin got up from his desk. Chad came over with a calm rationale and diffused the situation the best he could. He finally looked at our glue covered VIN and didn't know what to do. So he went and got the "title clerk" Im going on a limb and say it wasn't the "title clerk" . They came back, looked at the car and told me that they would take care of the issue by removing the windshield to remove the glue. None of this was done. They just took it back to their shop and had an employee scrap the glue off damaging the VIN number in the process. Luckily for us the inspection lady let it slide. They also left the scrap tool in the car when we picked it up the next day. Our last Issue with this vehicle is now that Wichita has had its first 100 degree day of the AC absolutely doesn't work. I don't think it ever did. Is the AC system not part of the 21 point inspection they do on every car? I know we bought a used car, but dayum a 2011 with 60K and the AC doesn't work. This car was supposed to be an upgrade for us. They didn't even check a dayum thing on this car. My wife put in a call to "Danger" Dan Erwin but we haven't heard a lick back and I don't plan on it either. So end the end this dealership is the least professional, unorganized group of salesmen I've ever seen or dealt with. I believe all their claims are false and only care about one thing, themselves and their money. I won't ever go back to another Scholfield dealership. Heck, I won't even go back for a free car wash. Too bad there isn't a lemon law against dealerships. So, $18,000 for a car load of problems! And no help from the stealership as to be expected. If you have to have a disclaimer saying your great on YELP!!! does that make you GREAT???Thanks Schofield!!! read more

I just purchased a car last month from Scholfield Hundai EAST. It was used, so didn't come with any type of warranty. I had it 3 days when the window motor wouldn't work, so they made me pay half of the motor, no labor ($200.00). They assured me BEFORE I BOUGHT THE CAR, that they had checked out the car TOTALLY, and there was NOTHING wrong with it. It was all I could afford, so bought it. My son had purchased a brand new Hundi a year ago in January, so I thought they would be an honest car dealership. After driving it for about 4 weeks, the front end started bouncing. So much that we would hit our heads on the oh crap handles. So, took the car back and had them check it out. They said the struts are leeking, and they want $700.00 to fix them. I got a second opinion at a very reputable service center, and they said the STRUTS AND SHOCKS ARE SHOT! They said there is NO WAY they checked out this car before I bought it and didn't see that problem. SHAME ON YOU for taking advantage of an old woman! I know I am only one unhappy customer, but have lots of friends. read more

buyer beware!! while i know there are some good people that work here, i didnt have that pleasure of working with them this go around. go somewhere else if you are looking to buy used. their prices are significantly higher on vehicles and they will not negotiate well either and lie lie lie to make it seem they are helping you or giving you a good deal. they will not be responsive to you at all if there are any issues after a sale. keeping long term customers is not a priority and if i could rate negative i would. do a lot of research on pricing and what they claim to be under priced is often not a good deal. i cant express to look around extensively before purchasing a vehicle from any dealership and do the research before you buy. this dealership will not look out for your best interest and have proven to be a shady dealership. better to go to smaller dealerships with non commission sales and up front pricing and these dealerships will often still go lower with little effort and they are respectful about it. none of our family will be re-visiting this dealership, ever. they lost a lot of business but treated us so horrible i dont think anyone there cares. go somewhere else!!!!! read more