Had a washing machine that was initially making noise - called CA and we're very responsive and…read morediagnosed the issue, ordered parts and installed. Noise came less than a year and they came back with more parts- but said everything looked ok and the parts were not needed. Well - it just died and had to replace. I know these things happen - but it just got a clean bill of health so how to we go from one to another so quickly. I question the diagnosis skillset here. Unfortunately I have now paid for basically two washing machines - never again.

Excellent service. Prompt, professional and does quality work. The entire process was easy, real…read morepeople answer the phone and schedule the visit. The tech arrived on time, did the job, was easy to talk to and gave helpful tips. Overall excellent service and if you need appliance repair, I highly recommend them.

My husband and I stopped by here yesterday to test a couple vacuums out. Vicky was very…read moreknowledgeable and personable! We weren't sure what to go with but she sent us home with a brochure that had all the prices and information we needed. When we make our final decision we will definitely be purchasing from here!

fantastic service and very friendly and knowledgeabl. and they fixed my vacuum for free (!) even…read morethough it was no longer under warranty and I didn't purchase it there

Many years ago I purchased a washer/dryer from Brook Valley....a few days ago I needed to replace…read moremy dryer but decided to get a new matching washer to go with it.. Scott at Brook Valley was excellent!! He answered all my questions, pointed out a great sale going on. I took advantage of the sale and knew my order for delivery would be in a few days...would not go anywhere else. The company is located in Manchester, VT and most people might be hesitant to shop is such a beautiful town (prices might be high.) absolutely untrue!!!! This company is great and prices are reasonable/customer service is A plus!!!! Delivery and set up was a breeze and no hanging around the house, waiting for truck to arrive. Please do yourself a favor and shop with Brook Valley appliance - you won't be disappointed!

Quick turnaround when our refrigerator broke. Came when they said and fixed the issue pronto. Very…read moremuch appreciated!

We've used Service Pros many, many times in the past to either repair, replace or install something…read moreor other during the past 10 years. But they've seemed to have gotten greedy and have out priced themselves. Too bad. Recently we purchased a new dishwasher and we called them for an estimate to install it and they wanted $150.00 to install a $249.00 dishwasher. We called around and found another plumber/electrician to install it for $75.00. My advice to customers is to call around. And my advice to Service Pros is to check your prices against your competition.

I bought an extended warranty for a Frigidaire dishwasher. I called the company I got he warranty…read morefrom and they said they would contact the repair people and have them call me in 24 to 48 hours later. 24 DAYS later Service Pros finally called me! I called the company I got the warranty through 4 times, they said they talked to the lady at Service Pro twice in person and sent 4 emails. I called Service Pros once and the very rude woman said she had never heard of me or my claim. During my last call to the warranty company they finally said I could call my own guy. Champlain Appliance called me back 12 hours after I called, came to my home 24 hours after I called and are now working with the warranty company to get my dishwasher fixed. I still can't believe it took 24 DAYS to get a call from Service Pro, talk about unprofessional!!!

I once purchased all my home's appliances from Home and Farm. It was the 90s. I highly recommended…read moreyou to the new owners. A young couple eager to replace a simple item. A microwave.the salesperson tried to sell him a unit that was too big for the existing space, didn't try to order one that would fit but instead asked this eager shopper, "well, do you want this or not?" then "find it yourself on line then you can come get it." The customer then said, why would I do that? I'll just order it myself then put it in myself. I miss the old days in which a customer mattered and the sales person cared. We need a great appliance store in the area. This is not to criticize so much as to hope you can up your game. Helping someone order an appliance is your job. We wish you employee training in your 2023 year ahead :) Best of luck. We depend upon you.

Bought a frigidaire dishwasher, two repairs within a matter of a few months while under warranty,…read morethen major repair when the appliance was just two years five months old. Also, delivery guys not very good at installation, didn't go smoothly and water line of sink spray nozzle was left under dishwasher water line so couldn't pull out spray all the way, had to be corrected later day. Farm home center wouldn't give any credit nor would Frigidaire.

James came out to repair my oven. He unfortunately wasn't able to fix it and I had to buy a new…read moreone. He felt bad that he wasn't able to fix it so he didn't charge me anything. Very nice of him.

Great communication. Timely and thorough service with helpful recommendations. Thank you!!read more

Really great initial conversation on the phone and then in person. We were very excited because…read moregood help, heck any help in this part of VT is pulling teeth. In the end I had to chase the quote for days. Chased the contractor for weeks - finally asked if he wanted to be considered for the job because the scope changed. No answer back. Fix-it - I can't even get- it... not a call back or anything. Would not recommend. Hey if they read this and would like to respond, I'm flexible in changing my rating. Stuff happens, I get that. We'll see if I hear ANYTHING back. No value to me.

Had a water heater not heating for long periods making for quick showers. A friend recommended The…read moreFix It Team. I called on a Monday and he made it out that Wednesday. Rob is very friendly and explained what I needed and gave me a quote, I agreed and he did the work in a short time. Thank you Rob and Mike! I'm really glad to have someone to call when this old house starts giving me problems.

Recently purchased an auger motor for my Harmon pellet stove purchased here years ago, but after…read moreremoving the old one and putting it back in, the old one still works fine. So tried to return the new, never used motor ($134.00) but Stove Depot refused to take it back. Poor service! We will go elsewhere in the future.

Its John Deere so don't expect any bargain prices. The new store is very spacious. Parts department…read moreis friendly but what got the 5 stars is their service department. Very helpful!