Our family eat contact was with Niki Roth. She managed to answer phone calls, answer multiple…read morequestions, deal with a few of us in line, and basically direct us in the right path! She brought and introduced John Moore from service. He was very knowledgeable, polite, and patient with us. Listened intently, explained the issues and solutions in plain language, spent time in our RV , resolved the problems and totally resolved the problems. It doesn't get any better. We got there without an appointment, in a busy day and they understood the urgency. They truly are customer and service oriented. Very refreshing.

I will never do business with Bish's again. The travel trailer I bought off them is a piece of junk…read moreand I know from previous problems with the trailer, that it's a waste of time to contact them about the trailer sheetmetal falling off!

there is a reason they turned their reviews off on Google. Don't even waste your time. Just drive…read moreto Rexburg. Bought a new machine. Back up camera never worked. Missing speakers 12 bolts and who knows what.

Moved to Bozeman from west Yellowstone to and had a small issue with my sled this season, Came in…read moreto have my sled worked on this winter and get some oil. It took a while to be helped, I was the only person in the store but the people at the counter kept ignoring me to answer phone calls. Manager "Scott" was very rude to his own employees. Additionally, when I got my sled back "Wyatt" wrote some very rude comments about my sled on the service report, this is going to hurt my resale value when I go to sell the sled and provide service receipts. I know this place is owned by Todd, the same owner as the west Yellowstone Polaris. I will definitely have to drive down to west again talk to him about the management here. Only gets 2 stars because Ethan was super nice and helpful, would've liked to snowcheck a matryx slash with him but I don't want any of my money going to Scott.

I wish I could give this place zero Stars, they have the worst customer service on the planet…read moreeverybody looks at you like you have three heads they have no clue what is going on. I would like to know what the prerequisite is to getting hired on at this place. This place is a no-go. Go spend your hard-earned money elsewhere!!

We were traveling across Montana in our Mercedes motorhome when the check engine light and DEF…read morelight came on. Floyd's took our vehicle within a day even though they had no room on their schedule and fit us in. They ran some tests, reset a sensor and sent us on our way. We truly appreciated their honesty and service. We wish there was a Floyd's near where we live. We highly recommend them and the work they do. Jeff and Nancy

What a great business! Blew out a bearing on our trailer and had called everywhere around looking…read morefor help. Tims told us sorry booked up thru the week. Finally went to Carquest (thank you to them) and they suggested Steer in. Called them and they told us to bring it on in. Fixed our wheel and checked all the other wheels. Jonas was awesome! $400 for the repair, a spare tire, a metal trailer jack and they got us back on the road on a Saturday! If you find yourself in the same predicament I suggest giving them a call first, you won't be sorry. Btw, we were traveling with five of our dogs and they said " bring them in and let them run around inside." Anyplace that welcomes my dogs gets a bonus!!

This is the second time Bryan has worked on our 5th wheel. Both times Bryan responded quickly and…read morewas able to fit us in to his schedule within the time frame we had available. He is friendly, his work is impeccable and he leaves the workspace clean and tidy. I would HIGHLY recommend him to anyone needing service.

Excellent work !! Quick and reliable !! Brand new RV check…read moreengine light came on While passing thru Belgrade. We stopped at 5 different businesses NO ONE could help. Finally an RV place gave us Bryan's name and number. He met us in a grocery store parking lot. And fixed Her up and we were back on the road in 40 minutes. Don't even bother calling the other guys. Friendly , knowledgeable, fair price for work done. Thank you again Bryan

We had a problem with inadequate propane pressure to run the generator. Bakers, instead of just…read morechanging the regulator looked further for what caused the regulator failure and found that the propane tank had been overfilled, causing a flow of the "scent oil" to flow through the regulator, in effect destroying it. He removed the line, dumped the oil that had accumulated in a low spot, and changed the regulator. He was professional, went beyond what a tech would normally do and was reasonable with the price. I appreciated the personal, non institutional treatment, and will return.

I left my RV with Baker in Sept 2019. Had a recurring electrical problem that was perplexing…read more They assured me that they had expertise to fix all problems. Big Sky RV is one or two weeks out. Bakers got me in next day- That should have given me the first clue. LOL My 25+ years of being on the road has taught me a little about Motel 6 on Wheels living!! Okay, Marriott-- ## 1. try to AVOID RV repair shops unless you are at wits end after dealing with whatever is broken or on life support!.## 2. See Number One---- Matt, Technician was very nice and sincere in his efforts to get me back on the road. One slight problem-- He could NOT locate the problem--Coach was there from 9 to 500 Pm. Final tab- Drum Roll please- $$ 568.00 US funds.-four and one half hours charged- chiittt I limped in to Salt Lake- 2 system failures!!! Much whiskey- By that time I was pissed-- I located two problems- starter solenoid- AND dead short to the house batteries- Shazam- 35 bucks and much cussin- Like New!!! As Sherlock said "elementary Watson!!" The place is a dump- Owner has the PR skills of a claw hammer- Would be Zero stars except for Matt mechanic-- He truly felt guilt for failing- We all do except for the POTUS!!!! Bozeman,Mt is in desperate need of good RV repair facilities!!!!!!!! Like most of the US. Hope you have Happy Trails- My 742 miles to Palm Springs were Perfect!!!! Adios Pilgrims!!

I have a 2010 Mercedes Sprinter Van that flat out Rocks! Recently the Mercedes warranty on the van…read moreexpired in perfect time so the power steering fluid leaking all over the place wouldn't be covered under warranty. Mercedes of Billing said the van needed a new power steering line and that would cost $550! I decided to balk at their fix and find someone (rare) in Bozeman that would work on these "unordinary" diesel vehicles. Bill at M & W repair said he would have a mechanic take a look and see what could be done. This place is OLD SCHOOL Montana.....Like before Bozeman became Bozangeles. Get it strait that you are not a "special flower" when you are there. They are there to fix your diesel rig, thats it! No Espresso while you wait. If you are nice, they will be nice. Within 20 minutes or so the mechanic (wish I could remember his name) came back to me and wanted to show me the problem. He brought me back to my rig through a mixture of Big Rigs, pickups, an ambulance and some old school welders, vises, hoses, mixed with state of the art diagnostic pods that looked like they belong in a surgical suite, pretty surreal. He got a me a creeper to lay on so we could look under the engine....Basically he showed me why he thought the brake line was not bad, by evidence that the leak was coming from above the press fitting at the top of the line. He explained the pressures of the various power steering lines and susceptibility of them leaking under engine power, and all he had to do was tighten them up. He recited from memory....got a 1/4 turn here, full turn there, 1/2 turn there. With the engine running, there were no leaking in the high pressure lines. This was a simple fix for sure, but M & W could have done what Mercedes of Billings wanted to do and charge $550 for a new line without trying to clean, troubleshoot, tighten bolts/clamps and explain their thoughts! Hats off M&W Repair!

UPDATE: If you can…read moretolerate moderate customer service and prices that range from moderate to high, this might be the shop for you. While not overly hospitable the mechanics working in the shop WILL SURELY fix your truck up. You might end up calling for updates as they in my case were not forthcoming on info, but again I do trust them to fix the issue. Be sure to communicate to them that you need to authorize any additional expense if your concerned with the costs at all. For the actual quality of repairs alone and for absolutely NO other reason I increased the rating by one star. --------------------------------------------------------------------------------------------------- I have used M&W now for a year (with two trucks) and I will share my experiences with you for that time period. Initial appointment was ok, these folks are not overtly friendly. Theres' a woman that answers/screens the calls and runs the front desk/payments. Then There's Bill who runs the service department toward the back. Again neither of which are particularly friendly, but not overtly rude either just seemingly indifferent. Over the course of the year they performed the following and more: oil changes, fuel filter changes, suspension repairs, electrical work, re-placed hubs and hub bearings, lube chassis, replaced alternators, inspected and serviced transfer cases, tranny servicing, install tranny coolers and lots more. But this is to give you an idea of how many times we used these folks for our vehicles. So over the course of these repairs I started to notice a few problems. For instance we had an alternator go out in one of our trucks, no problem. I keep a spare at home, so I just dropped in the spare (took me less than thirty minutes start to finish). I Hung onto the bad one as I figured rebuilding it may be cheaper than a new one. So I swing by M&W with the truck and the bad alt, asking them if they can either rebuild it or order a new one for me. They say no problem and come look into the truck, take part numbers, take the bad alt and say they'll give me a call. I instructed them to order a new alt if its cheaper than the rebuild. So several days later after having to call twice to follow up. They finally get back to us saying that it will only be $140.00 to buy a new alt and that's cheaper than a rebuild. So we give them the go ahead to order the new model and toss the bad alt. Plot thickens, when we arrive to pick up the truck/receive the bill. I notice the cost of the alt is not $140.00 its now $240.00 something!!! I ask Bill what happened, He says flatly that he did quote us $140.00 but realized it wasn't the correct alt. so went ahead and ordered the correct alt at over a 60% increase without even calling to let us know or ask if that's okay with us. So now at this point I could have had the bad alt rebuilt for less or ordered a correct replacement off the Internet for less money. Telling Bill all of this he didn't seem to care at all or even explain anything further as to why they operated like this. Just silence, no apology for the oversight, NOTHING. At this point a simple apology would have gone a long way. It would have instilled confidence in me and I wouldn't have ever mentioned it again or been upset. Accidents happen and we all forget something once in awhile right? To make matters worse they charged me an hour of labor to put in the alternator ($85.00)! I then asked why it took so long to replace, it's literally three bolts and three wires to get the alt replaced. This is a very simple job to complete and test the alt. Bill replied "oh well we had to disconnect the battery and test it once installed" as if that doubled the time. Needless to say I was quite disappointed. I have completed this repair before and it's absolutely not an hours job on this particular vehicle. It appeared to be that they couldn't care less when brought to their attention. The two issues listed above are very unsettling as at the same time they were completing additional repairs and upgrades. Like install mile marker premium hubs, tranny cooler, also some electrical work on lights, turn signal, etc. Now I'm very concerned that all/some of the parts and labor I just paid for were over priced and over quoted! I don't complete tons or projects on the truck and as such can't say if installing hubs takes as long as they say it does (for example). But I no longer trust them to quote me accurate parts or labor time anymore. All said they will absolutely repair whatever you take in to them I have no doubt. It's just how much you end up paying and how long you wait for it, because it might be significantly more expensive and you won't know until you get the bill!