Well, I reported this business to the Better Business Bureau to hopefully get a solution, but…read morefigured I would write a review here as well. I am writing this review regarding Blue Compass RV in ORLANDO's excessive and unjustified retention of our RV, which resulted in substantial and unnecessary out-of-pocket lodging expenses. Blue Compass RV retained possession of our RV for a total of 105 days, during which they repeatedly failed to provide accurate timelines or meaningful progress updates. Communication throughout this period was inconsistent and inadequate. I received written communication from the service manager, Ashlyn, explicitly acknowledging that the prolonged delay was due to staffing shortages and that ongoing communication failures regarding timelines and expectations were the dealership's responsibility, not ours. According to the dealership's own service records, the total documented labor time across all jobs was approximately 6 hours and 35 minutes, and even the documented work was incomplete. Given the minimal and unresolved nature of the work performed, retaining our RV for 105 days is completely unjustified. Because our RV is our current residence, we were forced to secure alternative lodging for ourselves and our dog during the time the dealership retained the unit, which they were aware and completely inconsiderate of. We chose inexpensive, conservative lodging locations to keep cost low. These lodging expenses totaled $9,049.84, which I shared with them as proof. Additionally, we were informed that Blue Compass RV would cover approximately $8,000 in lodging expenses due to the prolonged delay. However, when we were later sent an agreement to sign, it reflected only $5,500 and included overbroad release language extending beyond lodging reimbursement and requiring waiver of unrelated rights. This was inconsistent with what had been represented to us and was not acceptable. I'm asking for a full reimbursement of our lodging expenses with either no agreement signed or an agreement that reflects only what the reimbursement is for: lodging expenses only. I want to add that not only did it take 105 days for us to get our RV back, when they only worked on the RV for 6 1/2 hours according to their own paperwork, but when we received our RV back, not only was hardly anything fixed, but there was more damage and extremely horrible workmanship. I recommend finding an independent RV tech with good ratings and I would never go to blue compass to purchase an RV or for any repair work. The entire experience was absolutely horrible.

AMAZING experience with Mike and Patrick they quickly assessed why my freshwater tank wasn't…read morefilling! These two are incredible thank you for making my day! 15/10 recommend appreciate you guys!

Staff here is AWESOME! They provide best possible customer service. Highly recommend.read more

Great service on my Boat trailer. Fair prices and quality work. Excellent location and plenty of…read moreroom to park your trailer.

Great service. She made it everything looks so easy and made me comfortable.I highly recommend this…read morebusiness

Scumbags. Sent me out the door with a broken air conditioner on a $22,000 RV in the state of…read moreFlorida where air conditioning is required. These loser people deserve to cook in this RV they sold me with bad air conditioning despite us telling the walkthrough agent the air conditioning wasn't working. I'm seriously upset and nothing these FOOLS can do will solve it. DONT BUY YOUR RV HERE YOUD BE BETTER OFF AT CAMPING WORLD TWO DOORS DOWN THE STREET!

I found an RV online I was interested in. There's a button to click to get the best price so I…read moreclicked the button and entered my information. The first response regarding the price was just giving me the same price so I questioned what is the get best price button? I was told by Kevin that would be $500 off. I asked very detailed and specific questions regarding final out the door, price terms and interest rate. He only responded with the out the door price of the RV so I didn't respond. Then I started receiving text messages from Devon asking if I wanted to move forward. Again, I said I needed to know the terms so I could decide how I wanted to finance it. Devon only quoted me a monthly payment of $329-$359. I didn't respond. Again, I was asked if I wanted to move forward with the purchase. So again, I asked what is the interest rate in term? Devon responds with 8.9% for 180 months.!!! I respond with the figures and that none of that math adds up. Then this morning the sales manager James Spallino starts interjecting in the text thread and is extremely rude. Calling me out like he's smarter than me talking about something totally different. Very unprofessional and totally uncalled for. There are thousands upon thousands of RVs for sale. You would think as a sales manager, the goal would be to get one sold. Instead of trying to be little or intimidate somebody into buying, his role should be high-level customer service with the ability to understand and communicate financing options and negotiate the best deal for the customer. The one portion of the text chain below should give a good idea

We had an incredible and easy experience renting with this company. After several failed attempts…read moreat renting through websites like outdoorsy and RVers we came up empty handed and frustrated. We googled rv places close by and found these guys. They're a locally owned business that offers both for purchase and rentable options. We opted for the coachmen leprechaun rv that slept 5 of us very comfortably. The process was smooth, educational and comparably priced to others out there. The rv was clean, in good condition and ready to go. Pick up takes about 30 minutes due to instructions and ensuring all rules are known. The drop off took 1 min. Park, drop the keys and go. We'll be back!