Let me start, by giving credit where credit is due. Bri, our sales lady, was a very sweet girl caught in the middle of all of this. She is a bright shining star, with an attitude that should make it easy to reach her career goals and much more
I don't just write bad reviews, as you can see from my review history ON GOOGLE. I do, however, review all of my interactions, with all of the businesses with whom I do actually do business. I am, however, new to Yelp and this is only my 2nd review. I promise more to come, though.
My girlfriend and I went to several of these establishments, looking for the trailer, we wish to move to the beach, for reasons of work and relaxation. I do work a very long distance away from home and she needs a place to get away, from time to time and this idea would serve both purposes.
Upon arrival to this, our 4th, establishment, we found the perfect trailer to suit all of our needs. During price negotiation, we made the agreement with Calvin (manager), to have a fireplace, as well as two televisions, that I purchased, installed. He also agreed to make the first 3 payments, of the loan, so as to move our first payment back 90 days.
The move-in date being six weeks away, they agreed we can leave it on their premises, as we needed to have the installations take place, anyway.
As the weeks passed by, we began bringing things, piece by piece, to move into the trailer. In so doing, we took notice that the installations, never took place. We kept reminding them, that this needed to be done. They kept saying, "Yes, we are aware and it was scheduled."
This went on, until the very day before move-in day. I took the day off, for the move, as I had appointments set for cable/internet/electric etc. to be installed. Here we are, the night prior to moving in and nothing has been done. We were less than happy with the situation. They swore to us, that it would still be ready in time to get it there.
On moving day, we arrived to find that it was still not even started. We began showing our dislike for the situation. In expressing our dissatisfaction, you would think some concern would be shown to change that. Instead, the mechanic chosen to do the job, took a different approach and left, not only the job but, the premises, entirely. He really showed us. This shows an incredible lack of concern for customer satisfaction; one, about whom, I would like to speak to the owner of the business.
The trailer was scheduled to be down there by 10 a.m. The installation of the utilities were scheduled to begin around that time and the final appointment was at 5 p.m. They were aware of all of this. Why they would wait, until the day of delivery, especially since we were there ,each of the 2 previous days, expressing our concerns passionately, is an incredible lack of responsibility.
When brought to the attention of Calvin, on the day of delivery, he would only say that he was not happy, either. He wouldn't even get out of his seat top go do anything about it, until I decided to sit in his office and stare at him. It was then, and only then, that he would go to the shop to make any attempt to move this along.
The trailer wasn't prepared to leave the lot, until after 5 p.m. and had to go 3 hrs away. Needless to say, I took the day off, for nothing and the utilities had to be put off, thanks to Travelcamp's negligence and "who cares attitude" for our issues.
By the way, when they did finally install the fireplace, it was not where we requested it. We wanted it about eight inches off the floor. Instead, they installed in, right on the floor.
We still haven't seen the checks, for the first 3 months of payments. So, if it is offered, don't fall for that. We have remined him several times about this. The last time we reminded him, 3 weeks ago, we got "the checks in the mail" routine.
As for any installation promised, get it done, before making the purchase. Once they have your money, they are finished with any concern for customer satisfaction. They will ask you, as they did me, to write them a review, right away. As I told Calvin, I review all of my interactions, but I wait for the completion of said interaction, and I am sure he now sees why. read more
