Enjoyable experience dealing with everyone at Blue Compass. Everything was thoroughly explained…read morestarting with the salesman Trevor, Trevor was knowledgeable and helped me decide which camper to buy. Dealing with Hannah and James for financing and final sales was a breeze. Kevin went over the camper with me when I picked it up. He made sure I was familiar with my camper, going over every part of the camper. Highly recommended this company.

I have dealt with Blue Compass Jax & St. Augustine--both experiences went badly. Jax damaged our…read morenew trailer when we took it in for warranty work & they didn't get the warranty repairs done after 4 separate opportunities. St. Augustine kept the trailer for two months & then accused us of stealing our own power cord that was in the storage bay when we dropped it off. Blue Compass is a disorganized nightmare to work with.

Everything seemed fine until an inspection I hired a third party inspector. I am fighting for…read morerefund and now of course they do not want to pay. I am dealing with Jeff in finance which has advised me they brought the unit from another location, so basically I lose my deposit. I have all paperwork confirming if the inspection noted major faults or multiple unsatisfactory problems my deposit would be refunded. Of course now I have to pull all my proofs and get a lawyer involved because this is rv dealers conduct business. I will be notifying the BBB and inspector so he knows how this dealer is acting now that the deposit is on their side.

Long story, but as abbreviated as possible, this dealer is dangerously bad in my opinion. They…read morefailed to fix what I brought the RV in for but worse, gave me what I believe is a "tall tale" with frank misinformation leading me to great financial loss. Beware this facility.

I was sold a 2018 Winnebago Rv and told it was a 2019. so I was charged the 2019 value for a 2018…read morevehicle. I agreed to one price and by the time they added all of there fees it was a good $30,000 more in price. do Not shop here these people lie and make you sit for hours waiting on the paperwork. Horrible place!

Bottom line up front, I brought my camper in for a consignment sale to be sold on Travelcamp's lot,…read moreduring which time it was damaged and Travelcamp said it was unable to be repaired due to a lack of repair supplies at their dealership. This entire process took over 8 months of dealing with 4 different managers who often did not return my calls or texts, and placed the burden of coordination within their company and corporate office on me. I brought my camper here and entered into a 90 consignment deal to sell it at Travelcamp. After the 90 days were up, I called to arrange a pickup of my camper so that I could bring it to another dealership to sell since it hadn't sold at Travelcamp. I tried for over a week to get in touch with a consignment sales representative to arrange the pickup but nobody answered, so after a week, I showed up to Travelcamp to pick up my travel trailer. When I arrived, the camper was brought to the front of the lot, and I discovered that a window in the camper had been left open for a period of time which allowed the camper to flood on the inside due to rain storms, causing significant water damage to the inside of the camper. I initially complained about this to the manager about the damage to which he replied that he would have the unit detailed. I told him that wasn't enough and that the water damage inside the camper needed to be repaired, and not simply detailed. He then told me that he didn't "know what to do" and that I would have to take the issue up with the corporate office. I attempted to call the corporate office over 50 times over the following 5 days and never received a response either by phone, email, or text. I left a message on every single call. Additionally I placed at least another 10 calls to the consignment sales team at Travelcamp as well as to the manager that originally signed my consignment sales contract, and still did not receive an answer. About a week after my initial calls, a member from the corporate office returned my calls and said that they couldn't help me, but that another corporate representative would be reaching out to me. I received a call from an individual the next day and they told me that my camper would be repaired on Travelcamp's dime, and that my original consignment manager would be the leading point of contact for all business going forward. Fast forward approximately 3 months: In dealing with the Travelcamp repair center, I was told by the initial manager that I dealt with 3 months after the initial discovery of the water damage inside, that my camper was "repaired" and that "it [was] in better shape than when I brought it in" for its original sale. Additionally as a gesture of good faith, Travelcamp offered to pay for an independent RV inspector to come and inspect the repair job. After the inspection technician and I had inspected the unit, we found an attempted repair job to the camper where an 8"x8" square had been cut out of the wall and then a patch job was attempted where a random piece of material was sloppily glued on top of the existing wall. Additionally, there was white fuzzy material still growing out of the floor of the camper which I presumed to be a result of the previous water damage, and shrunken and rotted wall paneling where water had been soaked up into the side wall of the inside of the camper. I expressed to the service department that the repair job was unacceptable and they told me that due to material shortages, that they would not be able to do anything else for me or perform any further repair job. I told them that they needed to purchase the camper to make it right if it couldn't be repaired. Once again I was told that I would have to deal with the corporate office and that nothing could be done for me at the local dealership. Additionally, the managers tried several times to get me to use my personal insurance to make a claim against the camper to have the damage fixed; a suggestion that I refused multiple times because I didn't want to raise my personal insurance rates for damage caused by Travelcamp. Fast forward another month, and I finally got a meeting with the corporate office sales representative, who was the only positive point of contact from this entire experience. I told him the entire story, 8 months start to finish with this consignment deal, the damage done to the unit, and the botched repair job for which he apologized and bought the camper from me. This is a very brief overview of my experience with Travelcamp. I will not be returning as a customer.

I shopped all around Jacksonville for a fifth wheel RV and just knew there had to be something…read morebetter and more affordable out there. Everywhere I went it seemed like the sales staff was in a hurry and they had a "here's the price if you want it or not" attitude. Then I met Ed at Creative RV & Bus sales. Ed took the time to explain where the industry is at and where it's going. He also took the time to get to know me and show me what inventory he had on the lot. Even though it was close to closing time, Ed stuck with me well past 5 o'clock to answer any questions. My girlfriend and I decided to purchase a 2016 model Saber that was new on the lot. Ed pointed out the amenities, upgrades and assured me of the quality of the RV. I agreed this model was better built than most since I had looked at just about everything in Jacksonville. We made a deal and took the RV home in late October 2017. We absolutely love it.! The RV has had the initial "break in" uses and had a few minor issues (like all new RV's) that needed attention. Creative's service man is named Kieth and he is great. Kieth walked through the RV with me as I pointed out the couple of minor issues. Kieth even asked about certain other items and how they were working for me. Kieth is a knowledgeable asset to Creative and easy to talk to. We are happy with the sales/service at Creative and will be back when it's time to upgrade.!!!

Five (5) attempts to fix the condenser fans Trans Air units on two new Starcraft shuttles! The…read moremost recent work took almost 4 weeks in the shop! Service Manager ways 'waiting for approval' to make the repair! Had to call California to get repairs made after repeated attempts to contact service here in Jax. That apparently pissed the service manager off! Next issue required Six (6) contact attempts with ZERO response on my request for serial numbers on those condenser units because of a recall which incidentally Creative has STILL has not been disclosed to me as of this writing. I received a letter from Trans Air regarding the recall! Sent photos of the label containing the information I needed. Service Manager said tech could not locate the label on the condenser. SERIOUSLY??? The sister unit was at Coggin Ford for a PM and I asked them for the info on that unit and they had it to me in 1 hour! It took Creative 6 days and multiple requests to finally get me the info I requested! Interesting side note the Service Manager told me they would have to tear down the unit to get the serial number undoubtedly costing me big $$! Remember...it's on a label on the outside and Ford had it to me immediately! Currently waiting 9 days for a replacement window for one of our shuttles. Attempted to contact service manager 3 times IN WRITING with no response. They started out great but if there is an issue and you persist in attempts to get answers apparently she gets mad and simply refuses to communicate. Pathetic!

I am admitting that I am learning a lot about buying a used RV/Motorhome ! I normally research and…read moretake my children and grandchildren's advice before making a big purchase . This dealerships sales reminds me of the used car lots near the NAVY bases in the 1970 and 1980 . I am a 1976 year old Vietnam veteran so I have been swindled before , but recovered . With sale I was assured I would be buying a used vehicle that would be safe to drive and ready for my Disabled grandson an I be able to travel in on the road. I have found that it had 4 or more year old tires and battery . Then to make our travel bathroom usable {reason for purchase} it needs another $500 equipment accessories to make it usable . I am thinking I have bought a money pit on wheels ???

SCAMMERS! My boyfriend purchased an RV from them and gave…read morethem a $2,500 deposit and they told him that it was his RV pending financial approval which he received in the next couple of days. Told him that the trailer had been sold because he didn't fill out some sort of paperwork that he never knew about. The drive was going to be from Reno to Florida which is about 2,600 miles. Thank God he didn't go. SCAMMERS through and through

We were broke in our trip to Orlando from Georgia the services were close on Sunday and the staff…read morewas very helpful especially Lane he help us to find the resources and we fixed the truck I have no words to say THANK YOU TO ALL THE STAFF THAT WORK TODAY SUNDAY MAY/17/2026

Be careful bringing your RV to Camping World in Jacksonville, Florida. I brought my RV in on Feb…read more6th for a water heater issue. The service tech, Aaron, told me the entire water heater had to be replaced and it was the only option. He even said they were doing the repair "in favor of me." I was charged over $1,500. After the repair, I received the Lippert warranty report on March 6th, which shows the issue only required two specific parts -- FLOW SENSOR 2GWH-24 (#2022107584) and WATER PIPE ASSEMBLY NEW STYLE 2GWH-19A (#2022107579) -- not a full replacement. I spoke with Operations Manager Hunter, who gathered information from me and from Rose at Gulf Stream Coach warranty, but since then all calls go to voicemail and there has been no attempt to resolve the issue. I am a single mother living in my RV with my one-year-old with Down syndrome, and being charged thousands for a repair that was not necessary has been extremely stressful. I strongly recommend getting a second opinion before allowing this location to work on your RV.

My wife and I were full timers for 6 years in a 40' 5th wheel before buying another house. We've…read morehad 4 RV's over the last 30 years and decided we wanted to get back into it with something small and simple. We decided on a Jayco Jay Flight and contacted R.J. at Blue Compass RV in St Augustine. He was great to deal with. We reached an agreement to purchase the model via phone as we live 2 hrs away, but the night before we went to sign the papers, we saw another model we thought would better suit us. I told R.J. about it and he had those models side by side for us to compare when we arrived. We preferred the second model and spoke with Jared, the general manager regarding price. We negotiated what I felt was a fair deal and signed a sales agreement. Upon returning a few days later to do the walk-through of the trailer and sign off on the final paperwork, we met with Matt in financing. He explained everything clearly, answered all of our questions without hesitation and breezed us through the process. Even though we chose to buy one of the lower priced units they sell, they treated us as if we were buying a top of the line diesel pusher for hundreds of thousands of dollars more. They could not have been more friendly, accommodating or fair. No hard sell or being pushy. From the initial contact through the final signature, it was an absolute pleasure to deal with everyone we met there. We would not hesitate to purchase from them again. Thanks also go to the service manager for answering our questions. Neil for doing the demo of the unit and Daniel for showing us around the parts department. 5 stars all the way around.

Traded my trailer on consignment, sold in three weeks, no hassle no issues no problems at all. Just…read morewaiting on my check from corporate.