Paid upfront to have work done , it was never completed. Constant excuses and lies from the person who said he was the owner. Finally called the credit card company and filed a complaint with them and they stepped in. Do not use this company for anything. read more

Came and did a half cleaning job. Did not remove chimney cap & did not run a cleaning brush down from the top. When complete gave an crazy estimate. Text Robert at 8:03PM instructing I was to get second opinion. His reply was short and sarcastic. Remove me from the bid, not going to do. WAIST OF TIME. Checked reviews, make sure people have a license and insurance read more

Total rip off!! Never cleaned the flue, even though I paid for it. Put on your shoes an RUN from these clowns!!!

Very disappointed. Owner is disrespectful. Please be sure to ask about the "fee" just to look at your unit. Rip off

Dreadful experience. Would not recommend to anyone. Sought a second opinion after cleaning and the other contractor pulled out 2 5 gallon buckets full of twigs, dried grasses and soot from our 3 chimneys that RVA missed. RVA's sweeping brush was so scrawny I expected there to be some residual material but 2 buckets worth beggars belief. Don't waste your money. read more

The polite gentlemen whose first language is Spanish were amateurs. They came with a spooled extension/wound up at end with a brush head which they forced fed/squeezed up the flue between the woodstove insulation top blocks rather than removing them during the sweep and returning up job completion. Yes, removal/placement can be difficult (I have done it), but they are supposed to be the pro's. The interior and exterior portions of the flue length is approximately 15 feet in length. My observation is they inserted the chimney sweep bush about 6-7 feet at best up the flue and jiggled it back and forth. A more effective/thorough technique would be a drilling/circular movement along with moving up/down. Next year I'm buying a kit or having a PROFESSIONAL do the woodstove flue sweep. read more

Please beware this company. I wish I had seen all the negative reviews before I used them! They have no problem taking your money but do not do what is promised. we talked to a man named Robert who will not let you get a word in. Beware contractors that make you pay a deposit before the work is completed. They have to do this or they wouldn't get paid at all! read more

This is the worst experience I have ever had. We had a chimney inspection scheduled, it was the 2nd year in a row using the company. The inspector arrived and upon reviewing the firebox and chimney suggested that whoever did the work last year must have done nothing because we had "stage 3 creosote", he asked if we use the fireplace for heat I said no but during the winter we did have a fire approximately once per week . Fortunately I still had the paperwork for the last year and when I brought it to him to show him what was done he realized that it was done by his company....he then began to backpedal and said we must be burning pine....we do not. We were scheduled for a very expensive treatment as well as some repairs with the approximate cost of $2000 but because we were return customers and the work done year prior had failed, they gave us a "discount". Of course we had to pay up front 50% and 50% at first treatment. We were scheduled for the follow up appointment and to make a very long story short we had six missed appointments. After the 3rd missed appointment I spoke to the owner who assured me they would be there the following Saturday, even that appointment was missed. On the last missed appointment when I was beyond fed up, I called to state that we were not only being mistreated but this was a fraud because we had already paid for a service we were not receiving, I was told in regards to the missed appointments, "that's not true". In addition to being mistreated they were now calling me a liar. I had all the documentation to prove the missed appointments and only then did I get a very weak apology. The final service was rendered and we were told the job is complete. A week later I went to use the fireplace for the first time and fortunately peaked my head inside and looked up.....there were pieces of mortar cracking to the point when I touched it a huge 5 inch long piece of mortar fell down. Obviously they had not done with they said they would do. Clearly this company should not be in business, steer clear!!!! read more

I had a coupon for RVA Chimney Sweeps and had them come to clean my chimney, although they are not my regular provider. The man came and told me that I had stage 3 creosote build-up and that it was dangerous for my cat and me to breathe it. He even recommended that I stuff an old pillow up the chimney to keep us safe. He offered me a military discount because I told him that my father had been in the service (didn't ask me to prove it) and told me all about their chemical remediation process. After some on-line research and a conversation with my regular chimney service, I now know that we are safe (as long as we don't light a fire), they have a bad reputation and that a different remediation is likely in order. I should have stuck with my regular folks. It's $70 down the drain, but I learned my lesson! DO NOT use them! read more

I wish I had checked this site with the reviews before I made the call. I too had a valve pack coupon for "chimney sweep and inspection" $69.00. The said I needed $635.00 worth of repairs and I had to pay half right then and there! I got a 2nd opinion and they said I was ripped off because they never sweep the chimney! Please beware of this ripoff company! You get what you pay for- invest in a company that will do it righ! read more

technician was very nice, but I overheard his boss in the phone with him saying "if she doesn't agree to the estimate I will talk to her". the estimate to get ricks replaced on my chimney crown was exorbitant because they said they would have to bring in a boom to do the work bc of how my roof is. well I found out that having them come quickly versus waiting for Cougots which was booked out 2 months could have cost me almost an extra $2500 (Cougots does not need to use a boom). plus they did not remove any soot from my gas burning fireplace logs during the chimney cleaning- which was included by the company I had used previously. read more

I received their coupon in the mail for a chimney sweep and inspection for $69. I purchased my home this year and I wanted to make sure the chimney was in proper condition for the upcoming winter. Upon my home inspection with the purchase of the home, I was told there was a tiny crack in the top and a mason could patch it right up. Well onto my chimney sweep....they arrive on time, that's what the one start is for. They tracked mud into my house and on my rug. The owner stated, "I checked, it was mud, I thought it might have been dog poop". I gave him a glance with that statement. He proceeds to inspect my chimney and one of the younger guys with the crew states, there are no cracks. (they are looking down the chimney from above, so I hear them inside). So I was excited to hear that there are no cracks in the chimney. Plus one of the crew members said that my chimney was pretty clean. When the owner comes in to talk to me, he proceeds to tell me that I have cracks in my chimney and if I knew this. I told him that I knew about the crack in the top. He said yes that too, but there are cracks inside the chimney. In my head, I said wait, didn't the guy yell down that there are no cracks. This is where the owner asked me for the 6th time if I owned my house. I proceed to tell him I did for the 6th time. He stated that I had 2 cracks in the top of my chimney, but when I wasn't saying come fix it, he continued to tell me that I had more cracks. By the time he finished, I had about 12 cracks in my chimney and the chimney is unsafe, but yet he says the outside of my chimney is fantastic. He tells me that he can give me a 20% discount on top of the $2300 to line my chimney and I can even put in on a credit card. I told him I have to think about what I need to do and I will contact him next week. When it was time to pay for the initial chimney sweep and inspection, he says it is $69.99. I told him that his coupon states $69 and he says that's an error because his office staff should have put $69.99, but he will honor the coupon. When he is leaving, he says he has some testimonies that he would like to give me and they were out in his truck. We go outside, his crew member hands me the testimonies and a business card that has the coupon for a chimney sweep and inspection. Guess how much the coupon was for...$69. Why would he continue to give out these coupons if the price was incorrect??? Plus they did not clean up behind themselves. They left my fireplace and my rug dirty. With all this said, I won't be using his service. I should have read the reviews and check the BBB before I called them. read more

Don't prepay for his service. There's probably nothing wrong with your chimney in the first place and he probably won't even bother to come back out to perform the service that you didn't need. If you receive a quote from this guy, don't pay him 50% up front, call another chimney service company for a second opinion. read more

This business receives ZERO stars. It has an F rating on the bbb website see link. It is also linked to cvcc corp , also central va chimney chap- with an F rating. This man gets people to pre pay and then never completes the work. He has had his business license revoked and there are public records online where he was found guilty of taking thousands from a couple and never completing the work. This person tried to get me to pre pay. I'm so glad I said no. He damaged my property as well. Please open attached link for bbb.org. Do not let them sweep your money away. They advertise as licensed and insured but have no license on state corp commission or the dpor. They are also advertised as an LLC. Not in the system. Beware !!! http://www.bbb.org/richmond/business-reviews/chimney-cleaning/rva-chimney-sweeps-llc-in-richmond-va-63404478 http://www.bbb.org/richmond/business-reviews/chimney-sweeper/central-virginia-chimney-chap-in-henrico-va-63399596 read more

I found this company through a ValuePak coupon for a chimney sweep/inspection. The young man who came to inspect my chimney was very nice but new to the company. He had to call his boss several times to get pricing on things he had to fix. He gave me a quote which seemed rather high, showing me pictures he took and telling me my chimney would not pass inspection. If I committed to a work date, they would give me 20% off. I went ahead and booked the date for the work. A few minutes after he left, his boss called me back. He threw his worker under the bus, saying he was new and didn't understand how to quote. I was unimpressed at this unprofessional approach, but I let him go on with his explanation. He said I was quoted all wrong, and gave me much lower pricing, but said I would have to pay 50% upfront that day so that they could order supplies. I told him I would think about it before committing. I contacted someone else I knew who has connections with roofing/masonry and was able to get my work done quickly and for a lot less money. Today, after never committing to getting the work done or hearing from them again, they both randomly showed up at my house asking about completing the work. The boss was here with the guy who inspected my chimney. The boss tried to accuse me of saying bad things about the poor guy doing the inspecting. It was totally awkward. I was very unimpressed and feel bad for that poor guy working for that complete lying A hole. I told him I never said anything bad about the inspector, that it was in fact him saying the bad things. I would not do business with these people. You can go on several other forums like NextDoor and hear lots of bad reviews on these guys. They seem desperate for money, the owner is not nice to his employees, and also lies. read more

The folks with this company seem to have problems with their schedules. We first scheduled a chimney cleaning and inspection for a day in March but the technician called and said he'd been looking at the wrong date and he'd call back "next week" to reschedule. That week came and almost went; I finally got a call toward the end of the week and it went something like "did anybody call you to reschedule the work?" I said no and we set up an appointment for this past Friday . The cleaning went well but repairs are needed and a visit for that was scheduled. I thought it was today at 10 a.m. but now, at 10:50, nobody has shown up. Looking at the paperwork, it turns out that the appointment was actually for YESTERDAY at 10; no matter, I was home and nobody showed up at all. A call is in to them and I'm waiting to hear back. This might be funny except for the fact that I work from home and often have to leave for errands and appointments. I specifically adjusted my own schedule to accommodate them (there was another service here yesterday, which is why I was here). This doesn't demonstrate very good customer care on their part and for this reason alone (so far), I can't recommend them. read more

This company has been the worst contractor we have had to deal with. We hired them last year to do a sweep and inspection after seeing their ad/ coupon in the newspaper. After the inspection, we were told that the lintel and smoke chamber had gaps that needed to be sealed. The inspector (the only decent person we dealt with) showed me the issues, so we hired them to do the rest of the work. The kid that came to do the work sealed the lintel (the much easier task) and did nothing with the huge gap in the smoke chamber. I checked the work when I got home, noticed it had not been done, and called them. They agreed to call me the next morning to set up an appointment. When they didn't call that morning, I called them and the owner changed his position and became confrontational. He asked me if I was a chimney inspector, or if I had an inspector check the work. I told him it was obvious the work was not done at all. He then agreed to set up an appointment to come back. He sent the same kid (apparently his son) to follow up. After trying to do the work that was supposed to be done in the first place, he said he was not able. The owner called me and told me we would need another appointment with another employee. He also told me he would reimburse some of our money since we had to deal with all of this. When they came back for the next appointment, they still weren't able to fix it. The owner came to help, and they said the job was done. I should mention that for each of these appointments, they wore their work boots and walked all over our rug. For this last appointment, we laid out a sheet to cover the rug, and they ended up moving it and walking on the rug again. They also spilled cement on the brick in front of the fireplace and a large amount in the fire box. I checked the work, and it seemed to have been done. However, I checked it the next day, and the cement had fallen out of the gap onto the smoke shelf. I let the owner know, and he said it was impossible and the fallen pile of cement I found in the smoke shelf must have been residue. He also went on to tell me that the work wasn't really even necessary since it's a low BTU gas-burning fireplace. When I asked him about the money he would be refunding, he went back on his statement and started haggling with me and offering less money. He never sent any money, and he started ignoring my phone calls. I decided not to spend any more of my time on these people. Unfortunately, we didn't notice until after all of this that they have an F with the Better Business Bureau for not maintaining their license. read more

I found RVA Chimney Sweeps through an ad I came across. I looked them up and saw they were licensed and insured so I gave them a call. It's a father/son business and the father (Rob) came to my house to clean my chimney. He had brought over their licence and insurance policy per my request. Rob was polite, easy to talk to and did an excellent job cleaning the chimney. Very professional, clean and VERY fair in price. I will be using RVA Chimeny Sweeps moving forward. read more

My name is Luciana Putrick and I have just had a 12 point inspection and a sweep from R V A Chimney sweep I am completely satisfied got a very good deal for the rate I will use them again in the future read more

If zero stars were an option this would get it. They only did part of the work I prepaid in full for. Seven months later I still have never seen the chase cover I prepaid $960 for. Over priced, poor service, rip off artists. Not truly licensed. Robert D. Castillo's license was previously revoked by DPOR. read more