The front desk staff was awesome! My issues began when I got to the back. The first issue is that…read morethey weren't discreet about reviewing my previous images. I had surgery in May of 25 and was left severely limited and in pain daily. I went to PF with hopes that I could get X-rays and find out what was going on. Well, the X-rays clearly show issues but the radiologist said he didn't see any issues. How? I have an entire knot that is filled with fluid under my thumb. My fingers are curling and I can't flex my wrist. PF didn't want to diagnose me because they didn't want to be the ones to go against the sergons' notes. But called me and said that I should go to the ER for further testing. Make it make sense. Is there an issue or not PF? SMH, VERY DISSATISFIED

The intake staff was HORRIBLE! She needs to learn how to treat customers/clients/potential…read morepatients. The quality of care provided is by far the worst. If you don't know how to interact with the public, you probably are in the wrong profession!

Monday 1/28/19 1:27…read morearrived - greeted by receptionist who was working with someone when I walked in. Not a long wait at all. Less than 5 minutes. Receptionist was very nice and professional. My co-pays was same as a specialty doctor. It is important to ask if they are in-network. Clean waiting area. The young lady that took my blood pressure, pulse and tempature was very nice and professional. The overall look of this place is really nice. My room was clean and welcoming. The doctor, Dr. Carla McLain, was awesome. She was very confident, knowledgeable, and professional. Very pleased with this clinic. I was all finished by 2:15pm . **Update 1/31/2019 They called me 3 days later to check on me! That was awesome customer service.

My mother arrived at 7:50 , an African american women with a pony tail on 01/02/2025 sat at the…read moredoor and stared at her for 5 minutes while she was at the door. The policy says online that if a patient arrives and walks inside before 8pm they should be granted services. This was a horrible experience and would not ever recommend this location to anyone to work or be serviced.

Just called again and went through triage just to be told they are again fully booked for days!!…read moreThey even asked if patient was homebound which he is!! He has no legs and unable to hold himself up which makes it almost impossible getting to a Dr appointment without calling an ambulance.Seems like they pick and choose which patients to see based on which insurance has highest reimbursement!!! DISPATCH HEALTH IS AN ABSOLUTE JOKE!!!! Have been unable to book an appointment on two different occasions. The portal states there is availability in my area and to call them. After calling them, I was told there was no availability for the next 48 hours. I call the very next morning as soon as they open and again, no appointments available for the next 48 hours. This company use to be great, now it is a joke!

The clinicians and support staff came to my home and did a good job. I got the medications and lab…read moreorders I needed. However, followup was super challenging. Dispatch Health has a phone system that causes extreme frustration and it took me 5 tries to finally get a human being to talk to. Then she could not respond because she does not have access to the care records or results! I have to wait until the care provider calls me back on her personal cell which may appear like a spam call to my cell service provider so I may never hear from her again! This service is not for me!!!

I didn't see a category for Emergency Room Physician and that needs to be there. Dr. Cook and all…read moreof the staff I dealt with in the ER were excellent. Legs, truck, shoulders and head above Bon Secours!

My 92 year old mother was a patient at HDH/Forest for 10 days for CHF and AFib. Firstly, she was…read moreadmitted to an Oncology/Med Surg Unit for heart issues and did not receive a telemetry box for at least 18 hours. The nursing / hospitalist care was horrific. She received too much IV Lasix by day-3 and was weak, shaky, and severely dehydrated. Nurses were instructed by the cardiologist to give all her meds before her Cardioversion and she didn't receive any (including her blood thinner). Also, when one of her blood thinner pills fell to the floor, the male nurse told her she could skip it for the day. She was left alone in her room at the end of the hall with the door closed tightly when she became disoriented, agitated, and confused. One morning, her 9am pills were still sitting on her table at 12:30pm bc the nurse didn't make sure she took them (when she was confused). When the "nurse" was confronted about her untaken meds and the door being closed, she put her hand in my face and walked away stating she was "going to give me a minute". She had to use the call button repeatedly to ask for help reaching her food tray, only to be ignored, and finally received help when the hospitalist came in her room. She did not receive any hygiene or oral care unless I asked for clean sheets, washcloths, and towels, and then I did the care for her - not the employees. Apparently, hygiene and oral care is no longer a routine part of nursing care and patients can go days without it, unless they have an advocate to facilitate it. Every day she was a patient at HDH she became weaker and had more issues. Finally, there was a huge cockroach in her bathroom that I smashed with my shoe. The nurse manager argued that it was a water bug...it was NOT. This is actually the second time I've seen a cockroach in this hospital. I have vowed to never return to this God-awful facility and have asked my family (and you) to go somewhere else if they want to live. For a previous ER Visit for my 92 year old mother with CHF and shortness of breath (on 12/16/25), the ER physician told us that "her case really isn't an emergency because the ER is for traumas, gun shot wounds, and heart attacks", but he proceeded to give her IV Lasix and admit her for CHF. Ugh...really? His personality was not suited for emergency medicine.

I wish I'd known about Dr Gayle Smith when we moved to Richmond in 2008. The one-on-one care has…read morebeen invaluable. Rather than seeing whichever pediatrician happens to be working in the office that day, my children only see Dr. Smith. She's in solo practice as a pediatrician. She and her team have researched options for surgery that my children have required. They've scheduled appointments with specialists. The staff is always friendly, available, and willing to help. There has never been an issue with same-day appointments. I highly recommend Partners in Pediatrics

Good, Mr. Dr has been great over the years and is very conciensus…read moreMy doctor is great. She is flexible I scheduling and available for virtual visits.

I have been a patient for many years and found all to be welcoming and knowledgeable. I credit Dr…read more Johri's knowledge for not only caring for my COPD but also recommending I see a cardiologist. She was right, I have pretty severe heart failure that is being treated by a cardiologist. I don't understand the negative reviews, but I'm thankful for finding this practice years ago.

This is a mediocre urgent care. They want you to handle all the check in information online…read moreincluding taking a photo of your insurance card front and back and photo ID front and back. It's tedious when you're not feeling well. The lady at the front was kind to others but not particularly nice to me. The clinician who saw me was eager to diagnose my issue as a virus that needed to run its course rather than listening to me when I advocated for myself since I knew what was wrong. It's super close to me but I'll hesitate to return in the future. I'd rather go to Patient First for a slightly better experience.

We were in a hotel and my daughter woke up not feeling well. Found this urgent care via insurance…read moreapp and this one. Was very happy. Took our insurance. We got in quickly (it was 8am). Everyone was nice. They did a cultural in house and called in a prescription that I picked up and hour later. Easy and efficient and pleasant - could not have asked for an easier time when finding yourself ill at a hotel in an unfamiliar city.

I had a wonderful experience with Dr. Leary and his team. Everyone was very helpful and…read moreprofessional. I would surely recommend the mind and peace clinic .

From the owner: About The Practice MindPeace Clinics offer highly…read morespecialized ketamine infusion therapy, an advanced treatment that effectively and often quickly relieves the symptoms of many mental health and chronic pain syndromes. The team at MindPeace Clinics, led by esteemed ketamine infusion specialist Patrick Oliver, MD, welcomes patients at their offices in Richmond, Arlington, and Norfolk, Virginia. They also serve those in Washington D.C. They're well known as the most experienced ketamine providers in Virginia, and they have an exceptional overall success rate of 75% for all the conditions they treat. During ketamine infusion therapy, patients receive a low dose infused slowly over the course of one to four hours. As ketamine reaches the brain, it balances brain chemicals and interacts with pain pathways, giving patients rapid relief from their symptoms. Patients with mental health conditions such as anxiety, depression, obsessive-compulsive disorder, suicidal thoughts, and post-traumatic stress disorder can experience a significant improvement in their symptoms. Chronic pain syndromes such as fibromyalgia and complex regional pain syndrome respond well to ketamine infusion therapy, often giving patients their first substantial pain relief in years. Ketamine infusion therapy is one of the best treatment options for patients whose underlying mental or physical condition didn't respond to conventional medications...

I have been a patient at CPC for about 25-30 years. Most of my experiences have been positive,…read morehowever my recent extended care visit has me a bit concerned on the direction their care is headed. I injured my shoulder/arm and went through the extended care facility. I arrived at 1:37pm (there were four people ahead of me), was taken to the back to a room at 3:00ish pm. Nikta Safavi, PA-C saw me at 3:45pm and ordered x-rays (mind you x-rays closes at 4:00pm). I was taken back for x-rays, back in the room by 4:20 and waited till 4:50pm for the Safavi to come back to the room and tell me no broken bones. Safavi wanted to prescribe me medicine that I explained to her I could not take (she still prescribed it), never submitted the prescription I could take or the referral for an Ortho visit. I had to call multiple times to get the medication and the referral. While Safavi was pleasant she came across unsure and not very confident in what she was doing. I was surprised to learn she has been a PA for a number of years. Perhaps she was just having a bad day? I do know I will not use the Extended Clinic for any future walk-in visit.

Commonwealth Primary Care has been my primary medical providers for years. In the past couple of…read moreyears I have changed my specific provider to Christopher Dao. PA. He is personable, informed, compassionate and thorough. It feels like I am his only patient during my appointments. I use their portal and Chris replies promptly to all of my inquiries. Highly recommend!

Always have a good experience here they are part of my regular doctor group. Sure beats going to…read morethese urgent care centers. For when I'm under the weather and can't get an appointment

My experiences with CEC have been either hit or miss, and mostly the latter, unfortunately . . . I…read morehave been seen here a number of times, but only twice have I been impressed by the medical staff or satisfied with their services . . . The "Extended" in the name of the practice is dead on, though . . . The wait times are usually atrocious, and when I have finally been seen by a medical professional, rarely do I feel that adequate treatment was provided . . . In particular, I will single out Natalie Fachet as being problematic . . . Her personality and bedside manner are lacking and need work, and the level of care I received from her was not thorough or even adequate . . . Twice I have been misdiagnosed and treated poorly (or not at all!) for conditions insufficiently addressed or even ignored, and on several occasions I have felt that the quality of care rendered that day was missing something . . . However, CEC is not nearly as bad as Patient First, so there's that!