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    RVA Telecare

    5.0 (1 review)
    Open 12:00 pm - 7:30 PM
    Updated 2 months ago

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    2 years ago

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    Revolution Healthcare

    Revolution Healthcare

    3.0
    (2 reviews)
    9.1 mi

    As a registered nurse with over 50 years of experience in healthcare, and as a new patient of this…read morepractice, I can honestly say I have never seen such unprofessional, unethical and irresponsible care. Not only did they "forget" to order an injection that is time sensitive, they could not tell me when I would be able to receive my injection. In fact, they seemed to dismiss this error as not being important. This appointment was scheduled several months in advance. I even called the day before the injection to make sure the appointment was confirmed, especially since it was time sensitive with a limited window within which it could be given. When I became upset about this, they became defensive and told me that I was the problem. Clay Perdue was extremely unprofessional about this matter. In addition, Mr. J. Paul Greene, the practice administrator violated my privacy by discussing this matter in their waiting room in earshot of other patients. On a follow up call to him asking him for answers on how my issue would be resolved, he became hostile and yelled at me, even telling me at one point that "...you have had your chance to talk, now you need to stop talking and listen to me" in a loud voice. At the time of this call, I was already at another provider's office having made my decision to find another provider...my phone was on speaker because of my hearing impairment and this conversation was heard by the new provider's staff. Eventually, I did get my I injection within the window of opportunity, but the stress that this caused was unprofessional, unethical and completely unnecessary. I told them I would not be returning. Within several days I received a "Notice of Termination of Medical Services " from them despite the fact that I was the one who terminated them! I guess it was important for them to feel that they made the decision to terminate service when, in fact, it was me. The important thing is that I will never return. I wish there was a "zero " rating here. As a registered professional nurse with 50+ years of experience this was the first, and definitely last time I will ever use this practice. If professional, ethical and patient-centered, respectful care is important to you, think twice. Unless, of course, your needs are basic and you don't expect much. One last point about my injection. They should have charted the injection was administered at the time it was administered. They did not. According to my record, it took three days to chart after I received the injection. When I wrote to question why this had not been done, I was told by the person who administered the injection that it took time to get around to charting that the was administered. Again, unacceptable.

    Going to the doctor use to scare me. I was tired of being ignored and not listened too while…read moreeveryone blamed my weight and did nothing to educate and encourage me to live a healthier life. Clay and his entire staff are top notch! They listen sincerely and go above and beyond to educate, support and encourage you while you learn valuable weight management skills, and meet all of your primary health concerns. Don't look any further for the best medical care in town! Schedule your appointment and take control of your health, your weight, and your life !

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    Cannabist

    Cannabist

    4.2
    (5 reviews)
    1.4 mi

    There is something there for everyone! JT filled my order today and she was wonderful. Super…read morehelpful and very sweet. A great experience all the way around.

    I hold a valid Virginia medical cannabis authorization prescription/card and am currently dealing…read morewith a torn meniscus with possible upcoming surgery. I visited The Cannabist in Carytown specifically seeking medical pain-management guidance. While the budtender I eventually saw was kind, attentive, and genuinely helpful, the check-in experience was deeply upsetting and unprofessional. After the usual multiple ID checks, the staff member at the check-in counter attempted to explain what documentation was required; however, her communication was unclear, mumbled, and poorly articulated. When I did not immediately understand what she was asking for, her demeanor shifted noticeably. She became irritated, impatient, and dismissive, rather than calmly clarifying or offering support. I am a healthcare provider, and I am unfortunately very familiar with how often patients are treated as inconveniences when they are confused, injured, or anxious. That familiarity is exactly why this interaction was so upsetting. When my confusion was met with visible frustration instead of professionalism, the situation escalated quickly, and I became overwhelmed and tearful. This was not because of policy, but because of tone, impatience, and lack of basic compassion. I expected better from a medical cannabis dispensary, a space that should prioritize clear communication, education, and dignity, particularly for patients managing pain or preparing for surgery. What I experienced at check-in was uncomfortably reminiscent of the worst parts of conventional healthcare: transactional, cold, and dismissive. Medical cannabis is a legitimate therapeutic tool. Patients should not feel rushed, embarrassed, or emotionally destabilized at intake. While there are clearly competent and caring staff at this location, the initial interaction at the front desk overshadowed the rest of the visit and left a lasting negative impression. I hope management takes a serious look at how front-desk interactions are handled. One poorly managed encounter, especially when a patient is already in pain, is enough to deter someone from seeking treatment.

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    RVA Telecare - cannabisreferrals - Updated July 2026

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