We have needed numerous visits to this business, to have rock chips repaired over the years, living…read morein Eastern Oregon. We have always enjoyed good efficient & friendly service from this business ............we will continue to enjoy their service when needed in the future.

Work experience not impressed with training techniques. Needs to be more training and one on one…read more Laid off with no explanation. Not professional. Had a window done also. Window leaks and took back to be fixed. Said its nothing they can do. Scratched hood and molding not attached the way it was when took car in the begining. Wouldn't never recommend anyone here.

They say open 24 hours, but nobody will answer, nobody at shop & keeps going straight to…read morevoicemail... very disappointed..

We were driving our new (used) Sprinter RV back home to Az. It ran well the first two days then…read morethe 3rd day it was running a little hot. I wasn't gonna go the Pendleton over the pass route, but my wife wasn't feeling well so we changed our plans to get home sooner. We got to Pendleton for an overnight. The next morning, I was intending to take it easy, keep the speed down, no AC, run the heater if necessary to get up and over to Boise and fix it there. Anyway, we started up the 3000 ft. elevation. We only got up two miles and it started overheating. The previous owner had just replaced the water pump and the thermostat(?) As I found out, No actually, he didn't! Who puts in a new water pump with an old thermostat? We called Good Sam for a tow back to town. It took a while, but got a trucking firm next to Wildhorse Casino. I felt secure knowing their reputation, it should be addressed quickly correctly. The tow guy showed up with his semi tow truck, WOW. He said he was gonna take a look 1st. He went at it and thought it might be the thermostat, as I did. He bypassed the electric fan for the radiator too, to stay on and keep it cool-er. He said run the heat full blast if it overheat, it did, and I did. We got back down the hill to "Truck's worth". They said surprisingly, it would be 7-10 days before they could touch it. Referred me to others for my small repair. It would have been nice to know that hours earlier and have it already setup. But no, I was just dismissed? [Now, Good Sam was at fault, knowing that we were in transit. Why did you send me there if they wouldn't be able to touch it for at least a week??] Devin the tow guy, made the effort to get me back to town and offered to put in the thermostat at least. It may not be the answer, but he didn't leave us hanging. said he would do it, if we ran in to trouble getting it done. Community business commerce is based on good work, fair pricing and a good reputation with your customers. Yes, your primary customers should be taken care always. So I don't totally fault Kenworth, oops! I blame Good Sam for not doing the whole job! If you need a tow of any size or to be rescued up on "Deadman's Pass." Call Devin at Taylor Towing and Recovery, he will get you back to town to get the work done. If he is not super busy because he knows how to provide service as part of the whole job!

24hr On the Spot Road Service is great. Alex took our service call and was fast and definitely went…read moreabove and beyond to help us out with replacing several tires for us and help us back on the road. The price is fair especially considering how fast he arrived and other shops around didn't have any techs available. Highly recommend them!

Broke down on the side of the road in Pendleton, OR at 2am due to truck losing every bit of it's…read morecoolant. Called these guys and they said they were about an hour away. When the mechanic got there, he spotted the problem right away and got us fixed and back on the road again. He was knowledgeable and very professional. Thank you for getting us on the road again.

I took my car here for a $950 fix. When they called me to pick it up there was an ashtray in my…read morecupholder about $600 of my belongings were missing from my car. After I brought it up they told me that they noticed two days before I came to pick it up that someone broke into my car. They didn't call me or the police the day it happened and they didn't mention it when I was paying/picking up my car. They were very rude and refused to give me their insurance information. The officer that came to look at my car told me there was no damage anywhere where someone would have broken in so they had the key or the mechanic left it unlocked.

We stopped for the night on our trip to Idaho. We are 6 hours from home, have another 6 hour drive…read moreto go. Woke up to radiator issue. Called Western Radiator and they were able to get us in, fixed up and back on the road! Very nice and knowledgeable! Couldn't have asked for a better place for this mishap to happen! Thank you for all your help!!

I recently had a blowout and needed a new tire. I called up and Jake told me he would order a tire…read more I went in the next day and got a new tire, an oil change and some new wipers! Staff was very nice and professional. I enjoyed the nice waiting room, and also the Bi-Mart across the street to do a little shopping to fill in the time. It was a good value and quick service.

I took my car there for a simple part replacement. The A-hole that runs the place quoted me one…read morehundred bucks to do the job. I should have gotten it in writing. He calls me saying the car is ready. I get there and the car is in the Bay with the hood up. He tells me they had some issues and I owe him $364.00. He said pay it or he would take out the new part and I could go elsewhere. I was set up. So ... I paid the bill and politely telling him where he should put the check. Long story short... Go anywhere else but DON'T GO THERE. Pendleton Tire SUCKS. They will Rip You Off.

Karina & Carrson are life savers! I know absolutely nothing about cars, 4 hours away from home,…read moreand a totally out of my element. They were so kind , professional, and supportive. They got my tire patche in a jiffy and sent me on my way. Incredible representatives of the organization

I took my car here while I was working out of town, and had my brakes and shocks done before…read moretraveling back home. While I will give credit to the office staff for their help and service, the installation side of things not so much. My brakes began making a grinding noise after they had been replaced and I had to take my car back in to have the issue taken care of. Then the shocks they installed began to make a loud noise when I hit a bump in the road, so I took it back in to find out that they assembled them without the springs installed. Thankfully I avoided serious damage to my car. I've never been to Les Schwab before, like I said their customer service is great, and maybe their tires. I have no experience with that. But for anything else I would stick to your local mechanic.

I'm sorry to say that Frankie's overcharged me for a tow and has refused to reimburse the…read moreovercharge amount. My understanding is that I was quoted a price of $150-160 to tow my vehicle. When my truck was already on the tow truck the driver told me it was actually $260. He said his boss told him that amount, and he said it was because the price of diesel had gone up $6. He said he was not good at estimating. I guess I could have said take the truck off, but it was already done and foolishly I went ahead and paid it. I called Frankie's. (FYI: There is no Frankie. The name is fake.) I talked to the owner, Joe. He insisted their regular rate was $260. I don't dispute that, but that's not the price I was quoted. I asked for a refund of $100. Joe wouldn't hear of it. He wouldn't even acknowledge at least a misunderstanding. I suggested we split the difference, perhaps a miscommunication on both sides. He still refused. I did let him know that I would write a review. He told me that he a vindictive, retaliatory type. Please understand I am writing this review from my point of view to assist others in deciding who to call and getting a quote in writing if possible to avoid this. And yes, I do think for good customer relations we should have been able to resolve this in a far more productive way. Thank you.

my car died on the highway and these guys saved us! Awesome guys who were quick and knowledgeable…read more They went above and beyond the call of duty. They could've just towed us and collected the money but it turned out to be a simple problem that they solved on the spot and got us on our way. HUGE THANKS to these incredibly nice guys!

Let's just say I went through a lot at another dealership. Called Rogers Toyota and had Chris…read morehelping me out, immediately got back to me less then 5min made a deal and honored it unlike the last dealership. Made everything smooth taught me a lot about the new Tundra I picked up. Just overall amazing experience with everyone at this dealership especially Chris he's the goat!

Lots of Toyotas. I don't work here or have any stake in this, but this dealership was amazing. Best…read moreone I've ever encountered.