Excellent optometry cate, lacking in customer service…read more I saw Dr. Johnson-Carder, who is amazing. Her technician Vanessa is also a rockstar. Dr. Carder is an expert in how neurological conditions affect optometry. She did 2 days worth of testing on me to make sure she could recommend an accurate prescription. After seeing her, that's where things fell apart. I was recommended neurolens, and I asked about getting a tint or transitions. They said they would call the manufacturer and let me know, so i left without ordering the lens. Now the headache started. Me calling them. Waiting on hold. Realizing the person I need is at a different location. (They have locations in Saline and Chelsea.) Calling the other location. Waiting on hold. Leaving a message. Repeat. Repeat. Finally get a call back, and we cement my neurolense with transactions xtractive. But for some reason they can't order them that day? Don't worry, we will call you on Wed. Nope. And now I repeat the process. Anyway, I decided to go pick up my glasses without ordering the new prescription from them. That wasn't easy either (even though i called in advance), and the receptionist made me wait while she checked our other people instead of just handing me my glasses back.

Dr. Hayes and his staff are amazing. The customer service received is impeccable. The quality of…read morecare is superb. They love their customers and always strive for perfection in everything they do. When you are on the phone or in the office you are the most important thing to them, even though they are always busy. I appreciate their commitment to an awesome experience, and always leave the office with a smile. Their frames selection is great, and they love to help you make a good choice. I highly recommend this office.

This is my third or fourth visit since they took over. The glasses they made me last year have no…read moreeffect on my eyesight. This year I was told there are no more free frames through my insurance company. I paid an extra $40 to have them look at the back of my eyes instead of dilating my pupils. When I went to look at new frames and order glasses. They told me I'm going to have to come back in a week and have my eyes dilated. Apparently the insurance companies wouldn't pay for it at the time. That $40 was cash out of my pocket. What a ripoff. When this was run by Cunninghams, it was very professional and close to my home. Needless to say, I will be looking around for a different eye doctor. Every year I have to go and get a printout of my visit. They always fail to send my primary care physician the result of my visit.

Run! Don't walk! Run from this place. There are better options in the area. After it was bought two…read moreyears ago, I got endless robo calls, even though I had just gotten my glasses. When returning a year later to have my eyes checked my birthdate, address and medical history was all incorrect, making them unable to find my insurance. I was interested in two pairs of glasses, everyday and sunglasses. The quote I received with my insurance was unaffordable for both and said so. When I went to pick up my everyday glasses, I had figured out a way to budget and pay for the second pair. I paid in full for what they said was $1,100 pair of glasses without insurance, but with insurance it was cut down to about half. (See the packing slip picture $79 for their $450 frames, not including lenses). Less than a month later, I got a bill for over $125. When I called they said it was an insurance issue. When I offered to return the unused sunglasses due to finances, they refused and said the store manager would call me. That was January. It's now March and I'm still waiting to rectify this situation.

This place is the best. I have no health insurance, and was reluctant to seek treatment for an eye…read moreinjury. The Dr. worked with me, trying to accommodate my needs with regard to meds that I could afford. She made calls to a specialist to consult on my behalf, as well. She is very caring and personable, as are the staff . Needless to say, her care plan was flawless and I healed rapidly. I highly recommend this practice for all optical needs. I will return for bifocals.

My tween daughter just started wearing contacts and developed some swelling of her eyelid. They…read morewere able to get us an appointment with Dr. Parker in a very timely fashion. Office staff were professional. Dr. Parker did an excellent examination and had great bedside manner. Dr. T even came in to say hello and take a second look. Fantastic doctors and office. Very happy with their professionalism and care.

10 years ago (2015) Dr. Currcione realized she made a BIG medical error by overlooking my gradual…read moreincrease in eye pressure in both eyes even though I saw her regularly each year. The worst was my right eye which was 35 eye pressure and optic nerve damage. The left also had glaucoma. She referred me to Dr. Gago, specialist, and with two kinds of drops and laser treatments brought by eye pressure down to 20 and below. However, the damage was done. My eyes have been stable but I am afraid to have the necessary surgery which I can no longer put off. Hopefully she has learned from her mistakes as a Doctor but I would think twice about getting her as your doctor.

Best experience that I've had at an optometrist. I find optometry visits challenging and have…read moredelayed going for several years. I really appreciate the time and consideration provided by Dr. Curcione. She explained everything clearly and made sure I understood. She also helped me find glasses and contacts that would fit with my lifestyle and sensory sensitivities. The staff were excellent as well at every point of the process. I didn't think the visit would be covered by health insurance, and they checked anyhow and informed me that it would be. The staff who helped me pick out glasses was very helpful. This is the first time I'm looking forward to wearing a pair of glasses (which is saying a lot as someone who's vehemently hated glasses). I'm so glad I found them!

Very unprofessional office: My son (19 years old) called…read morethis office and gave them his vision insurance info to confirm that they took his insurance. They told him that he was In Network. After her drove 25 minutes to his appointment, they told him that he was OUT of network. The secretary said "Just pay for the exam and you can call your insurance and figure it out later". He was smart enough to call me first to see if this was appropriate. I asked to speak to the secretary that was talking to him. I heard her say that she was too busy. After another 10 minutes, another woman came to the phone and said that they "usually verify insurance 1-2 days before appointments, but we must have been too busy". I asked them to call the insurance to verify (they had just went on the website initially). 20 minutes later, they told my son that he was out of network, so I told him to cancel the insurance and we would find another optometry center. I called to make him an appointment at SVS. I asked them to verify In network insurance so that this would not happen to my son again. The secretary was very nice and agreed, but she saw that Village Vision Center had not released/cancelled his appointment yet, so she could not access his account/verify that he was due for an eye exam until they released the appointment. I had to call Village Vision back and tell them to release his appointment. The secretary said that they released it "as soon as he cancelled his appointment", which I know is not true as it took me at least 10-15 minutes to call the second optometry office.... Shame on them for NOT actually verifying his insurance when he called to make the appointment AND then trying to get him to pay upfront and imply that the insurance would pay for it if he just called them later!

I left a message two days ago regarding lack of notice of my glasses having arrived at Costco…read more No one called me back. My exam had been a month ago. When I called again, someone walked the message to the Vision office, and I received a call. My glasses had been there for over two weeks. I had not been notified because Vision was calling a phone number I had not had for over five years. No one asked if that number was the correct one to notify me. While the exam was professional, the clerical staff is not up to par. Someone should have updated my information at the time of the exam. No one asked me for phone numbers: not my cell or landline or even my email address for a contact.

Simi was very varying knowledgeable kind and was able to communicate with clarity and she made our…read morevisit a bliss. First time at this location in the state of Michigan and can honestly say that this has been one of the best visits at Len's Crafters ever! The selection is grand and the availability also. I had a great visit with my optometrist too she is very friendly and easy to communicate and ask questions. I felt right at home and was comfortable with the process. I didn't have to wait long it was easy breezy and a pleasure to be a part of this team as a customer. Will definitely be back for co tact's as they do give you a 90day. Thank you Simi you are a great accent to this store.

I believe I've dealt with Kristin a few times now and she is always so helpful and sweet and always…read moregoes above and beyond to make her customers happy! She's awesome and really makes the experience something special.

My mom needed an eye exam so she could replace her broken glasses, and every place I checked had…read moreappointments booked out for months. I finally came across this LensCrafters location and was surprised to see they had multiple same‑day appointments available. We showed up and the service was immediate. The staff were friendly, patient, and made the whole process smooth. The doctor was excellent, very attentive, explained everything clearly, and my mom genuinely felt heard and cared for. I paid out of pocket for the eye exam, which was $69, and I thought that was very reasonable for the quality of service. We didn't end up buying frames here because my mom had already fallen in love with a pair she saw somewhere else, but LensCrafters did have a good selection to choose from. Overall, fast service, great staff, and a really positive experience. Would definitely come back if we need another exam in the future.

I'm visiting Ann Arbor, from Texas. I brought my glasses in hopefully to find some replacement nose…read morepads. To my extreme surprise my glasses were repaired perfectly. I am so great full for the professional and extremely nice service. I could see and feel the beautiful hearts in this store. Thank you so very much !