Update: Unfortunately I have to do another update and stick with the statement I originally had. If you can avoid this delivery company, by all means do. Despite an employee changing the delivery date to a Tuesday, I got an email saying they can't do the delivery and now I got to wait until the 22nd. Secondly, it seems they only do deliveries on Wednesday, Thursdays, and Saturdays when I had to go in a reschedule after talking to a representative who could care less about how my experience has been. I even had tonal call them and tonal had no luck. These people don't care about how they treat customers because their attitude is, "we got your stuff and you'll get it when you get it." If you are getting a delivery through tonal or someone else, please ask them to use someone else to do your delivery. Update: I'm going to give 2 stars because Ms. Katrina at the actual site located here in Maryland was really helpful. Unlike the call center and customer care, she was able to locate my order and have it rescheduled for tomorrow morning Feb14. She made no excuses and just got the job done along with apologizing for the confusion. Meanwhile, customer care tried ti make it seem like my order had just been placed versus seeing that it had already been there and a poor attempt for delivery had already took place. The infrastructure of this business is poor and needs to be revamped. There is no reason for me to be calling a New York number, for a delivery location in Maryland or getting an email from someone all the way in Georgia about my order. They need to have a liaison within their respective company's sites who can actually see and let customers know what is going on at the actual site. Not from some system that seems to be unable to update properly or communicate properly from site to HQ. read more

Like many others here, I have had a terrible experience with RXO. I ordered a washer from LG's website. RXO gave me a delivery date of December 24, but they never showed up. Then they reported to LG that they had delivered the washer on Dec. 26, when in fact they had not (I was home all day and so didn't miss the delivery). I've called them almost every day since then, and the customer service agents I've spoken with always say that they are unable to reschedule the delivery and will send an email to the "hub." However, the "hub" has yet to contact me. My calls to LG's customer service line have also failed to resolve the issue. I would have expected better from a company used by a major appliance company. read more

UPDATE: This was as much as Ikea's fault as RXO. The process they have is horrible. The only thing that saved us is actually driving to the warehouse to get information- which we should have done way earlier in this process. Everyone in the warehouse was nice and REGINA was the absolute angel that saved this whole thing. Ikea was totally unhelpful in getting this resolved. Our package was at the warehouse the entire time. We ended up driving to the warehouse ourselves to pick up the order. Overall, the system that Ikea and RXO has is horrible. If you want actual answers, drive to the warehouse and talk to a person. If you try to call you will only get a person in the Philippines. Out of everyone we dealt with at RXO and Ikea, REGINIA was pretty much the only one that was willing to help. This company and the agreement they have with Ikea is a logistical nightmare. Someone seriously needs to give Regina a raise since she is the only one that understands how to actually fix a problem. ----------------------------------------------------------------------------------------------- This company needs to be shut down. We ordered kitchen cabinets from Ikea and have received 8 delivery dates for one order. Every single time, the day of the order they cancel. Either because the warehouse hasn't received it, it wasn't loaded on the truck, there is a hold, etc. All calls are outsourced to a different country and there is no number anywhere for the actual Beltsville location. No one has any clue what's going on. We have spent hours on the phone and their chat trying to find our order. We're pretty sure at this point, it's lost within their warehouse somewhere. Such a horrible experience and we still don't have our order. read more

I ordered a TV from LG, apparently they use RXO as one of the delivery companies. I was supposed to get the product today, Thu July 6th 2023. LG had already sent the tv to the company. After spending almost all day waiting for the call to schedule my delivery, decided to give them a call around 3pm. Talked to a customer service rep that told me that they did not schedule my delivery today and also they did not have any availability until next week. Asked him whether they had availability this week (today, tomorrow or Saturday) as I am going to be on a trip next week and also that I was not going to have availability the week after. He then proceeded to put me in contact with the supervisor, she told me she could not find any spots available either. So basically had to schedule for the weekend of the 15th and find someone else to be home to receive this product. A few minutes later I then get a call from somebody else in the company, apparently a different team and that person is trying to schedule the delivery again. I explained the situation and asked for help and the person basically said the same but with a less friendly tone, as if it was my fault that this delayed happened. This person did not even know that I had already scheduled my delivery for the next week. Apparently they work in different systems or something. I don't understand why they do not have a process to prioritize the delivery of products that were not delivered on the original date. They are approaching this delivery as if it was my fault that this delay happened. And now I am the one who needs to adjust other people's calendars to receive a product that I was supposed to receive today. Putting a 2 because the first 2 people that I talked to were very friendly and seemed to try to help me. But the company definitely needs to have better processes for the cases where they fail to schedule on time. read more

Ordered LG gas stove for delivery, installation and haul away. The morning of installation I got a notification that stated "electric installation" so I called RXO to confirm they were aware it's a gas stove with gas installation which they confirmed. Well, they arrived and said they can only do electric and to call RXO for them to send someone to come out and install/haul away next day. Now we are 3 days later, stove is still in my garage, and still after spending 4-5 hours total on the phone with LG and RXO, I don't have a scheduled time of installation. Customer service # is awful. I did FIVE 3 way calls with LG and RXO in ONE phone call because LG would connect me to RXO to schedule, RXO would confirm they got the order to install but once LG dropped from the line, RXO would say they didn't have the order and would 3 way LG back in over and over again. Do yourself a favor and buy from Best Buy/Home Depot/Lowes To avoid RXO. read more

Update: RXO reached out shortly after the review posted and arranged a delivery on a much shorter timeline. Installation went smoothly and Thomas and Josephine from RXO were communicative and helpful throughout the process. read more

I have been attempting to get my Samsung TV delivery resolved for over a week. I have spent several hours on multiple phone calls with variuos levels of people at RXO, yet NO resolution. Today they emailed saying the delivery was made, yet it was NOT. I cannot get a non-overseas speaking person the phone and the process keeps going in complete circles. I am going to contact Samsung and my credit card company to cancel the order. If you see this company associated with delivery serice, no matter the situation, USE ANOTHER VENDOR for your purchase. read more

Late, poor handling of packages. Customer support number is a medical lifeline sales number. Scammy. I would never use if IKEA didn't force you to use as part of home delivery. If the options were free RXO or paid anyone else I'd take anyone else. read more

Update on 12/7/2022: It looks like XPO has rebranded to Rxo, but don't be fooled y'all. I'm sure it's still the same garbage company, with the same garbage Management and business practices. Avoid them at all costs. Original Review: Garbage company. Today they have missed the 6th "confirmed delivery" window in the last two weeks. The customer service representatives you contact have no idea what is happening at their warehouse, and clearly neither does XPO Management. Had an XPO Manager call me a week ago to assure me my order would be delivered on attempt #5. Then they proceeded to fail that time and then again today. I'm gonna rail IKEA for subjecting me to this experience with these clowns at XPO. read more

You don't even really need to read my review to know this company sucks. My review is the same as all the others which is why they have a 1.6 rating. Samsung has lost any future business from me due to the fact they use such a horrible delivery service for expensive items. The company did not notate my condo building's delivery times even though I spoke to 2 representatives and instead showed up at 8 AM when my building hours begin at 10 AM. They then blamed me, refused to let me speak to a manager, and after requesting an escalation it wasn't actually made by the third rep I spoke to. It was made by the 4th and close to closing hours I received a call from a supervisor telling me the driver said he came back at 10:15am and called me several times. Another lie. I wasted my whole Saturday waiting on them and do not have a single missed call. The lie is obvious too because why would the driver not have called 30 minutes prior to coming? He just randomly showed up and didn't get an answer? This company should close. read more

Since I cannot give 0 stars I am forced to give one. We bought LG double oven and original installation was to happen on December 5th. Then it stretched to 14th then it seamlessly became 22nd and now the proposed date is 28th. None of these dates were selected by us as these were the earlier delivery dates available or proposed by this worthless company. I am finding it hard to believe the rating that were above 2 stars. May be paid reviews. I am not sure. But if more delay happens, I will be reaching out LG and see why they chose this company that cannot move things from a spot in Maryland to VA barely 40 miles away. Tracking Number RXONC70OGP0JJQ2L22. read more

Horrible doesn't even begin to explain XPO; Washer/Dryer has been sitting at their Beltsville delivery center for 30+ days and we've been provided 6 confirmed delivery dates. The item has never been delivered, we've never been notified 30 minutes before that the driver is coming (as they state they will) and we've made multiple calls to XPO Customer Service which is comical and absolutely no help at all. Louis DeJoy who was previously the CEO of XPO, and is now the USPS Postmaster General, if the experience myself (and others) have had with XPO is indicative of what we expect with USPS under DeJoy, we're all in for a world of hurt. No longer patiently waiting for XPO and LG Electronics to figure this disaster out. read more

Worst company /customer service ever I have never seen a company like that in my life. I have a delivery that I've been waiting for since 9/20, and today is 10/4 I called customer service every day, trying to get an update or schedule my delivery. Someone who works from home is saying yeh, we will escalate this situation and call you back, or we are trying to locate your item, and we're doing a dock search, and someone will call you back. No one ever called me back, and no one had any information about where is my item or when it will be delivered. How hard is it for a delivery company to schedule a delivery? Everyone I talked to has a piece of different information, and they all felt lost. read more

They were contracted to deliver and install a new LG washer (and take away the old washer). While 'installing' the new washer, they completely forgot to install the drain hose. I discovered this as they were leaving when I drained the machine and it flooded my kitchen floor. I called them back and they just stuck the drain hose into the drain, not securing it with the zip tie to the water line. The next day, I discovered they had hooked the cold water line to the hot water and vice versa. I spent almost two weeks calling daily to get them finally to come back and hook up the water lines properly. LG needs to let these fools go. read more

Add another nightmare with RXO to the pile. I ordered a dishwasher, gas range, and refrigerator from LG.com and included paid installation/haul away for the old items. On December 16 the delivery dropped everything off but did not have any installation hardware. I had to go to Home Depot for a part to connect the refrigerator. The installation team did not have the parts for installing the dishwasher or range. After multiple calls to RXO and LG, I still have a non-functioning oven and a dishwasher sitting in the middle of my kitchen. There are constant assurances of "sending an urgent email" to the local office, but the call center is useless. Brands like LG should be embarrassed that RXO is tarnishing their name with customers. read more

Update: We had to get a replacement mattress due to a manufacturer error. RXO again was in charge of delivering, this time on a Saturday so no time off had to be taken. They were scheduled to come between 11:30am-3:30pm, they ended up showing up at 10:30am, a whole hour before hand and took us by surprise so we had to scramble to get the old mattress out of the bedroom for them to take away. So now the opposite experience from last time, too late now too early. Moving guys was great again though, in and out very fast no complaints there. read more

Nancy M. 5/30/23 RXO sent us an email on 5/24/23 verifying the shipping date of the phone conversation. Exacting as they told me: I was texted a day before the 4 hr. time slot and 1/2 hr. before they were coming the next day of shipping. The 2 guys were courteous and in 30 minutes put our new king mattress and boxspring on our new bedframe plus hauled away our old mattress, box spring, old bedframe and headboard! They were great! read more

I ordered a Samsung refrigerator directly from Samsung and the delivery was contracted to RXO. Honestly, the day before the delivery was scheduled for, I looked online at their reviews and became very nervous due to the significant number of complaints. My experience was excellent. They showed up within the window provided and called ahead to confirm as well. When they arrived, the lead came in to verify the path they'll be taking to put the refrigerator in its final location. The team expertly navigated the refrigerator through a hallway that had less than an inch clearance on each side without touching the walls. They spent the time to set up and show me how to use the refrigerator and helped me troubleshoot a leaky T valve under my sink for the water line to the refrigerator. Thank you very much for a stellar experience! read more

I'm hoping by writing this review my RXO experience improves. I ordered a washing machine from LG on 7/29/24 and was given a delivery/install date of 8/6/24. During that week leading up to the delivery/install I never got a call from RXO to ask questions about the install (this is a stackable set up so they would need to detach the gas dryer, pull out the old broken washer and then install new washer and put current dryer back on top and reinstall). As soon as the 2 men came and saw it was a stacking situation and also a gas dryer they said they were not certified to detach and reattach the gas dryer and that I would need to call RXO to reschedule an install date of my new washer. My washer is sitting in the living room. RXO said they will come 8/10/24 to install it. I've called RXO and LG to beg to have this washer installed before 8/10 since I had plans for the weekend. Hoping I'll get some priority treatment since they never checked with me prior to 8/6 on if I had a gas dryer and didn't send the correct installer to do the job. I'm sure this has happened to many other customers, communication is key when installing a large appliance. read more

Rxo - Washer in living room waiting to be installed by RXO. - Shipping Centers Near Me - Beltsville, Maryland

I ordered a couch from IKEA, and was cursed to receive RXO as a last mile delivery company. Was supposed to be delivered today, but they pushed it to next Friday now. In fact, the only reason I knew they wouldn't make it was because I messaged to confirm if I would be receiving my package today, and they only then noticed it wouldn't make it! Then I go to look online, and it turns out they do this to everyone! Pushing back deliveries week after week! I will try to not fall victim to this, I am going to leave lots of bad reviews everywhere and go to the warehouse if I have to! read more

This started out as a zero star experience but ended up a 5. My delivery and installation were scheduled for yesterday and the message at 8 am was that my washer and dryer were coming that day. When the status never changed to "out for delivery," I called to see what was up. Apparently, my washer and dryer did not get on the truck and I was informed that my new delivery day was 16 days from now. Two days before delivery was scheduled, I had an electrician out to change the dryer plug in preparation for my new dryer so my old dryer would no longer work. Not having a dryer for more than 2 weeks in the middle of winter was not OK. So, I made phone calls and sent an email to customer service at RXO. Within an hour delivery was first rescheduled 5 days from now and then to the next day, today. I received many emails and calls making sure that my concerns had been addressed. I got a 4 hour delivery window and calls in advance of the arrival of the crew. Delivery happened during the promised time window. The workers were very careful and did everything needed to have my new appliances working. The bad reviews I read on Yelp made me very concerned about RXO but I had a very positive experience. read more

I ordered an LG washer and dryer that included installation and standard installation parts. LG contracted with RXO for delivery and installation. RXO delivered the washer/dryer, which are sitting in my living room, and then came back several days later for the installation. But when they arrived, they didn't have the required installation parts. The installer initially tried to blame me for not having the parts, but I showed him the receipt showing that the parts were supposed to be included with the installation. He told me that the RXO warehouse didn't have the required parts and that I'd be better off buying the parts myself from Home Depot, as the next installer they sent wouldn't bring the parts either. In the tracking information, RXO falsely stated that installation was not performed "due to the site not being ready." On the next installation date, several days later, I stayed home waiting for the installer. I was told they would call 30 minutes beforehand to let me know they were on the way. I missed the call, but wasn't concerned, as I was home already. But they canceled the delivery because I missed their call, and they never came to the door (as confirmed by my doorbell camera). I was never told that they would cancel the installation if I didn't answer their call. The tracking information was updated to inaccurately state that the stop was not performed "due to consumer being not at home." I contacted RXO asking for a new delivery date but haven't heard back yet. I also complained to LG. read more

terrible company I had an appliance delivered. The delivery driver said that the kit needed to install was out of stock so they just left it. I called every day since delivery and they cannot provide me a delivery date. They keep saying they're escalating and nothing happens. I would never use this company. They are unable to get in contact with the people that they work with to complete installation. They don't communicate with one another. I had to constantly keep explaining my situation to every representative that I spoke with. it's like you're talking to robots. at this point, I'm gonna install it myself. read more

RXO is a chaotic, poorly run company. I would never voluntarily utilize their services and would encourage others to avoid them at all costs if possible. They repeatedly promised to deliver and install my newly purchased LG washer and dryer but failed to do so. They simply declined to show up to appointments and failed to explain their malfeasance. Terrible customer service and gross managerial incompetence is rife at RXO. read more

I would give negative stars if I could! My Ikea delivery was set for 2/25 and I received the typical text messages about a 4-hour delivery window and told that I would receive an update text when the delivery was 30 minutes out. I never received any 30-minute warning text, I instead got a 'your package was unable to be delivered' text message. I immediately phoned to request an update and was told that nobody was home at the time of delivery. BLATANT LIE! They sang a different tune when I let them know that I have security cameras and nobody ever attempted a delivery. Instead of getting ahold of their driver to request that they actually attempt a delivery, I was told that my package was already on the way back to the warehouse and there was nothing that they could do. Delivery was rescheduled for 3/11 and after I pushed the issue, I was informed that delivery could be completed 3/4 (today). I never received a delivery window or any text updates. It wasn't until I called and escalated the issue that I was informed that the package was never going to be delivered today! I have now taken two days off of work to be home to sign for this package that was never going to be delivered, only to now have to take ANOTHER day off for yet another apparent delivery date. I'll believe it when I see it - WORST COMPANY EVER! I am beyond livid! (also, I'm not sure why my review says that I'm in California, I'm in PA) read more

The absolute worst delivery service I have ever experienced in the entirety of my life. Shame on you for mistreating consumers and wasting their time like this. The level of incompetence the staff members displayed on my calls was unfathomable. Like others, I have also experienced extreme delays with my order (nearing one month now) and have been given a different excuse each time I call for an update. My item has been at their warehouse for the past month and they can not for the love of God seem to figure out anything. I am in the process of filing a report with the Federal Trade Commission against this company for fraudulent activity because this company is a fraud. I encourage others to do the same as this company is scamming customers at this point. Meanwhile, the founder/management team is raking in $$$ at the expense of the consumer. read more

I've been waiting for my package for over a week. Dates keep changing, every time I call nobody knows anything. Every review you read below, is exactly what I am going through. Taking off from work multiple times, only to be blown off. They keep telling me somebody will call me, but NOBODY ever does!!! No communication. The call center? They are reading scripts and can't answer a single question! I asked if my package is lost and they said "we can not disclose that information" WHERE IS MY PACKAGE!!?? read more

Looks like they removed their comment about "this is not the service we strive for" after my THIRD confirmed delivery did not happen. Now my delivery today has been rescheduled for Friday. We've made multiple calls to RXO for our status and are always 'assured' it will arrive. Nope, my item is being held hostage. read more

Edited Review...my initial review gave RXO one star as my washer and gas dryer had been delivered, but one week later, I was still waiting for the installation of the gas dryer by a certified plumber. I had given up and reached out to my regular plumber. Within minutes of this review, I was contacted by RXO customer service, and with minutes of providing my phone number, I was speaking with a professional at corporate who took ownership of the issue. I called off my plumber and allowed Thomas to work the problem. Within 24 hours, my washer and gas dryer were properly and professionally installed. Communications with Thomas were clear, timely, and near constant. Had the call centers elevated the issue to someone like Thomas (someone who works for RXO and has skin in the game) much earlier in the process, this would have been a five-star review. read more

We purchased a washer-dryer from LG on 11/12. Unfortunately for us, LG uses RXO for delivery and installation. When we initially placed our order with LG, LG told that RXO would need three people for delivery and installation and that they would pass that information to RXO. We were told RXO would show up on 11/30. We spoke to RXO and they confirmed RXO would send three people to deliver and install the washer-dryer on 11/30. Days later, RXO then showed up on 11/30 with two men and thus couldn't install the unit. RXO also told us for the first time that we had to buy a cord for the washer-dryer even though it was supposed to come with the unit. RXO rescheduled the delivery for 12/2. We went out and bought a cord, even though we didn't think we needed a second one. We again confirmed with LG and RXO that RXO would send three men on 12/2 to deliver and install the driver. However, on 12/2 RXO showed up with two persons, and said they couldn't complete the job. They rescheduled the delivery for 12/21. We confirmed yet again with LG and RXO that RXO would send three men on 12/21 to deliver and install the washer-dryer. For a third time, RXO showed up on 12/21 with two persons and said that they could not complete the job. We just cancelled our order with LG--which was placed 1 1/2 months ago--because RXO is an absolute disaster of company that repeatedly makes promises and fails to deliver. Now, we are using a coin-operated laundry to wash and dry our clothes, and shopping for a new washer-dryer--one that does NOT use RXO for delivery and installation. All because RXO cannot do its job. We have told LG that they should look for another logistics provider. AVOID RXO at all costs. read more

In my 43 years on Earth, this is the worse customer service I've ever had. Ikea uses them to deliver items to your home. After 2 no shows and 2 rescheduled pickups, I was at my wit's end because the only explanation RXO could give me was that IKEA did not have all of the items in my order therefore they could not deliver. After a week of back-and-forth with IKEA and RXO, I finally marched into the IKEA store, ready to give them hell because RXO blamed them for the delivery issues. However, when I got into the store, the lady brought out all of my items on a dolly proving that all the items are ready for pick up, but that RXO just hadn't come to get them. The IKEA lady then suggested I use Lugg to come pick up the items and deliver them to my house. Lugg picked up the items and had them delivered same day to my house within three hours of me leaving the store. Had I known RXO was going to be such a nightmare, I would've just bought the items in store and used lugg two weeks ago. I will be writing a letter to IKEA corporate and urging them to stop using RXO as their in-home delivery contractor. read more

I ordered a Samsung TV on November which was supposed to be delivered Dec 9. I even got a call confirming the delivered time and date for Dec 9. The tv according to tracking made it to our local hub which is 15 min away from the delivery address. But I have yet to hear from them. It arrives on Dec 12 yo that local hub abd the last thing I read said there was a mechanical breakdown. Ok so can I pick my item up? Nope! And no one can tell Me where and when the item will be delivered. It now Dec 16 and still no info. I'm upset with amazon as well because they can seem to give me any info as well. Very disappointed with RXO. read more

I had a delivery of four appliances from Samsung scheduled for delivery between 11 and 3 today (Saturday June 2). I have gotten texts for the last two days saying it was all on schedule, that it was on the truck, etc. Then at SEVEN A.M. this morning I got at text ( not a call) saying it would be delayed until Monday. We have already shifted plans and now I'll have to take a day off work. Terrible company. Reflects poorly on Samsung, who I'll be calling next to complain. read more

I am waiting for a couch delivery and they rescheduled us twice already. The truck never showed up during the delivery window. I called to inquire and they keep reading the same script about how no one was home when I was home all day waiting for them. All lies and no delivery. The customer service representatives were totally useless. I called multiple times without success. If you have your product delivery through XPO, you may as well ask for a refund. read more

Disaster. Stay away. Waited 4 hours for delivery, no call. When I called Tien said the IKEA delivery never arrived at their truck and the truck never left. No apology. I should call IKEA when I have already paid them! Asked to speak to a supervisor, I was denied. Horrible service. Stay away. read more

Horrible experience. Ordered a Samsung cooking range and tried to get it delivered 3 times by RXO and on all three dates that were set up they gave different excuses. I waited at home on all three dates and on the first one they claimed that nobody was home. Second date they stated they were busy and the third date they didn't bother to give any information or update. Ended up returning the item and getting a full refund as it was getting close to a month and there was no hope of getting the item. read more

I ordered a mattress from Wayfair and RXO was the delivery service that is being utilized. I was able to get a delivery scheduled for 12/31/2024 and the night before 12/30/2024, received a text that the delivery could not be completed as planned for 12/31. The next soonest date is 2/11/2025. Upset, I called RXO and they sent a message to the local hub regarding my order. I did receive a call back (which I missed) but the individual left a voicemail indicating that a January 3rd or January 4th delivery could be done. I called back the number that the individual left in the voicemail but just got routed to their normal number. The person I spoke to said that they would send an email to the local hub (because apparently emailing is faster than a phone call???) saying that we approved the January 3rd delivery, and it would be scheduled. On January 2nd in the late evening, I still had not received a call as to when the item was going to be delivered the following day. I called customer service and shocker; our delivery was not scheduled for January 3rd. Contacted customer service yet again and told they could do a February 18th delivery, but they would send YET ANOTHER EMAIL to the local hub. As of today 1/6, I still have not gotten word regarding my order or a sooner delivery. At this point, the item has been sitting in their warehouse since 12/20. Absolutely unacceptable and will NOT be using their delivery services again. read more

If I could give zero stars I would. Delivery of mattress scheduled a week in advance for Monday morning - got a text at 7:30 saying it was out for delivery. Wife went to work late then I left work early in order to be here for the scheduled delivery. When it didn't show up I called and was told it had been delivered which of course it hadn't. Spent 40 minutes on the phone trying to sort it out and was told there wasn't room on the truck for it (even tho it was "out for delivery") no call - no text advising us of the delay. I was told the local warehouse would call but of course not - just a message saying it would be delivered tomorrow. I suspect no call because they knew I was angry and by texting they wouldn't have to speak with me. read more

This company is terrible and the companies that use them need to know. We had an LG washer/dryer scheduled for delivery and were given a window of 8:30am to 12:30pm. They finally called around 2:30pm to say they were 30-60 minutes away. When they showed up at 6:30pm they said they could not stay to install because they could not find parking, so they just dropped off the appliances and left. After four days of daily calls and escalations, we finally got them to schedule an install for the next day. The installers came in the same truck and parked in the same place they unloaded from the previous week (as suspected, it was the time, not the street that was the issue). However, they came with instructions to install an electric dryer and no equipment for a gas one, which is what we had. They tried to leave without installing anything, but we convinced them to install the washer. Now we are waiting for them to schedule a third visit, which hopefully will not be to process a return because I can't believe the LG is still using this outlet and having them as the face of their company. read more

ZERO STARS. WORST "logistics" company I have ever encountered. Absolutely inept. I have been waiting for a delivery since August 30th without an ounce of communication or clarity on what has really happened with my order. Communication has been almost zero except for the many many calls to their Philippines outsourced customer service team that are all running on scripts and lies from the company. DO NOT USE THEM. Shame on #livingspaces #ikea for giving them your business. read more

Rxo - Aug 30th XPO is in possession - currently Sept 30 STILL waiting with ZERO explanation. - Shipping Centers Near Me - Beltsville, Maryland