My go to UPS location as it's close and never had any issues in getting my packages shipped/returned. Service for me has always been quick, easy, and friendly! They'll provide options in shipping or offering additional wrapping. read more

Don't go to this location. The counter person was very unfriendly. He refused to take our package which we figured we would drop off on the way back from the Dutch market. Well what a waste of time. The worker said that the box was ripped so he couldn't take it. It's a return so the cost is guarantee right? If we received the box ripped don't you have tape? Anyway, we drove the large box to our neighborhood and they took the box happily. read more

The UPS Store - Printing Services Near Me - Laurel, Maryland

I came in with an Amazon package in the original Amazon package the store attendant said that he couldn't accept my package without charging me because the box was too large. He then told me i would have to pay an additional 10$ in order for him to add extra packaging paper to fill the bag. This place does everything they can to increase their profit margin off customers returning for free! Avoid this place i have submitted a Bbb complaint and forwarded the concern to Amazon as well read more

At many locations UPS is an overall great service within the community. Unfortunately, this UPS on Baltimore Avenue in Laurel, Maryland is not at all a good service within the community. Their downfall is service. They forget that customer service makes or breaks businesses. I have gone here a few times because this was the only return option offered by Amazon. The staff is extremely rude. I have never witnessed such rudeness. The older man an older woman are particularly short when they speak to customers with so such condescension. I thought the first time possibly, the woman at the desk just had a tough day so I dismissed it. However, this was ongoing to the point that I began to dread having to return or mail anything requiring UPS. The UPS staff at this store are awful. If you mail something and have a question, they display short tempers and scream at you causing a scene if front of other customers. They have no patience. During all my visits each staff was rude as though it was their right to mistreat customers. I remained quiet because I was raised not to disrespect my elders. I do not think it appropriate to mistreat others and it's not ok for them to mistreat me. I just could not continue to witness how badly they treat customers so I refuse to go back to this store again. The store is dismal and dingy. The staff is not diverse and I wonder if that impacts their treatment of customers. The staff is always frowning as though they hate their jobs and the customers. The review that indicates that they charge a dollar for a small piece of tape is true. So please make sure to take your own tape with you. The UPS in Laurel, Maryland on Fort Meade Road is where I go now. They are the complete opposite of the UPS store on Baltimore Avenue. The Fort Meade Road UPS is awesome. The staff is overly kind and diverse. They looked at me with suprise when I asked how much it would cost for a piece of tape to tape up my box. Every time I go the UPS store on Fort Neade Road the staff tapes the box close for me at no charge. They are always welcoming and kind. They keep a little basket of goodies for children at the front. The store is bright, clean, welcoming and organized. The staff readily assist you with smiles. I will never go back to the UPS store on Baltimore Avenue in Laurel, MD. Sorry to say, but it is the worst In customer service. read more

Customer Beware: Even if you have already taped up your Amazon return, it might not meet the bald guy's standards (sorry for the description--he didn't give me his name). According to other frustrated customers, this UPS location now charges $2 not $1 to re-tape your package, even if it's already taped, simply because it doesn't meet their standards. Disappointing to see this kind of service at our local neighborhood UPS. read more

I brought in an Amazon return. Amazon me an item that was completely the wrong item in manufacturer's packaging (non descriptive, brown box with Chinese lettering). Amazons instructions were "no need to pack, bring it to the UPS store and they'll take care of it. I brought it in, scanned the QR code, and the guy at the counter told me that they charge to pack and ship ship customer packaged items back to Amazon. I told him it was manufacturer packaging, and it even had an Amazon sticker on it, but he doubled down, and said the instructions on. My phone said customer packaging. He never got a close look at my phone, and no where did it say on the page that had the QR code customer packaging. He refused to help me unless I paid. I relented and took it up with Amazon customer service, got a refund for what I paid. Won't use this location again if I can help it. Never had this happen at any other UPS Store read more

Extremely RUDE!! He literally spoke to me like I was a 10 year old child and charged me $1.00 to put a strip of tape on the box, when the company clearly said I didn't need to package it back up. read more

The UPS Store - He literally charged me $1.00 for tape - Printing Services Near Me - Laurel, Maryland

See all

Great customer service at this location! I'm always running late to drop packages off and 1 male attendant always gives customers a few mins before they close, for drop offs with pre-paid labels!, on weekends!! "THANK YOU" read more

The purpose of my review is to help off-set the store's low average rating Yelp. I believe the reason for the low rating follows conventional wisdom that satisfied customers tell three others, but dissatisfied customers tell twenty. I use this UPS Store frequently--for Amazon product returns, and for other UPS shipments. The personnel are knowledgeable, polite, cheerful, respectful, and as far as I've seen, diligent. I'm always amazed to be able to hand over an Amazon product return (don't even have to wrap it), let the store employee scan the QR code from my iPhone screen, and be on my way--receipt in hand--all in a couple of minutes. (Once, my Amazon refund was issued before I reached my car.) read more

Man I can't wait until Kohl's opens back up. I cringe going in here. When you walk in the door the woman is yelling leave don't you see no more than 10ppl standing in here. Mind you there is no sign on the door saying such. But there are 2 signs on one door telling you to where a mask. Her response was "you should know, everyone knows". Urghhh clearly I did not nor did the others around me. You are the store owner, put it on your door. What customer counts the number of people in a business before they do what they came to do. Anyway, this place will scam you out of anything. You bring an item to ship and they try to sell you a box to put it in even though you already have one. Mind you they are already getting money from Amazon for returns. With all this going on they are definitely making more than they normally would. You would think maybe just maybe they would be at least cordial. One final comment... I have little NO patience, respect or desire to patronize Asian owned businesses that are in black communities and are rude to their black customers!!!! None! You would cease to exist if it were not for those black customers. I almost want to stand outside and say to people don't do this, this is setting us back. read more

I hate writing reviews as I feel everyone has a bad day. But synonymous to many others, this is honestly the worse UPS store in PG county. The gentleman and you get Asian employees are nice. But the older lash is ALWAYS disrespectful and rude. I'm not sure what it is. Everytime I come in she is either yelling at someone or making someone feel unwelcome. The time before the last I walked in with a package and before I even got to the register she yells "that's not for UPS". While I was still in line. I ignored her as I knew it was for UPS as I had a mobile code to print out. So once I got to the register she said it again before I could even pull my phone out. I then showed her the code and she said "Oh I didn't know you had a code." I just shook my head and took my receipt. She has NO respect for other ppl or there items. Never going back. read more

dropped off a box containing two hvac refrigerant recovery machines valued at $1200. this place scanned the box in. no other scans afterwards. this package never left their building and now it's lost. they have been stolen. Please after reading this do not trust this place. look at all the negative reviews. there are alot of negative reviews. this place needs to be out of business. read more

Best UPS store in the area. Always fast, friendly and courteous service. I live near other UPS stores but I come to this one because I know it will be a fantastic experience. Keep up the great work. read more

FIND ANOTHER STORE! This location does not have any drive-up access & frequently TOWS vehicles parked in front the store! The towing operator says the facility has multiple fire code violations, hence the towing. I see innocent people getting towed as they drop off LARGE pkgs inside. FYI, the lane in front of the UPS store is actually a LOADING ZONE -- Where else can you stop to drop off heavy packages?! & No, they do not provide any carts in the parking lot. Good Luck safely getting your heavy packages across the parking lot & 2 lanes of active driveways without falling or getting hit by a car folks! I have seen people trip, fall, drop pkgs & get side swiped on numerous occasions. SHAME ON YOU UPS!! Spare yourselves the safety hazards & FIND ANOTHER STORE! read more

If I could give it 0 star I would . No service don't even talking about curtesy. Very rude people with No manners. I went over there for some paper since it is my first time there so ask some questions. The whole family is very impolite and the daughter would say that I am weird I can't believe such customer service skill. Then I went to staple to finish my task. The staff over there Rebbaca . Johnason. And Robert they are all very professional with the right mental. I spent my more than $50 happy with everything. Please don't go the upstore there. They are terrible read more

The customer service lady was rude and annoyed that I needed her help. When I explained to her what I needed she responded clearly that the tracking number doesn't work. I told her this is the correct number, after a few tries the number worked! Then her English was very unclear ... I just wanted to know when will my package be delivered . She rudely said something! I had to get another employee to translate what she said! I do not recommend anyone going to the business until the staff gets training in customer service ! read more

I needed to mail a birthday gift and with my crazy working hours opted to stop by this location during my lunch break. I had previously signed up for correspondence from them and had a 15% off coupon for packing. The representative was efficient and courteous while informing me of my options for shipping. Store is clean, well lit and even offered me a seat while I observed him packing the items to ship. You can track the progress of your items online and lucky for me and the recipient, if no one is home it can be picked up at nearby businesses that hold packages. I'd frequent this location again for my shipping needs. They are capable of Android pay, shared parking w/adjacent businesses and weekend hours to fit your schedule. read more

This UPS store takes care of the neighborhood. Always professional and courteous. The only problem I have with it is the parking can be tricky. You can read that as not enough convenient parking. But its nice having a UPS store for returning Amazon products. read more

I went in to send a package to the UK(GB). The younger gentleman offered to provide an estimate. I informed him that the quick estimate online was from 42.00-90.00. He proceeded to measure my package adding an inch to each side. The package only weighed 2 lbs. He quoted me $200.63 saying that USP is only using Express Shipping-all of UPS not just this store. Due to the cost I left and researched other options. The cost per UPS online is $117-121.29 and that is to ship today and to receive in GB 10/16/20. I ended up using another carrier for International First Class and the cost was less than $40.00. PLEASE do your research. read more

Need to ship something? It's a UPS store with good customer service. Not much else to say here. Exactly as advertised.

The young Asian lady is nasty and has a very bad attitude. I will definitely take my business else where. In this climate and economy you would think she would have a nicer disposition. She was talking to me and rolling her neck as if I did something to her. Very disrespectful. read more

Saturday hours posted online for Laurel store are WRONG. Store closed at 2:30 pm, 3 pm. Otherwise, customer satisfaction is great. Let's update hours, PLEASE!! read more

Horrible UPS location, apparently some of this stores services end at 6 pm. A whole HOUR before it supposedly closes at 7 pm, with no mention as to any of this anywhere on the website or in store. The Asian lady and Asian guy behind the counter were useless and apparently said the new "hours" were implemented yesterday which is false because I had been there the day before. read more

I sent a package from this location and the recipient informed me they didn't receive an expected item. When asked about other items I sent, it was clear other items were missing.. Theft is THEFT. If you want to make sure ALL ITEMS are sent, DO NOT patronize. Contacted UPS Corporate & filing a police report. read more

I have used the UPS store at this Laurel location several times over the last few years for notary public services, for prepaid package drop-off, and for boxing and shipping. I've find the staff to be unfailingly courteous, knowledgeable, and efficient. They respond quickly when a customer enters and they seem to have a sense of duty to the work. Plus, I've never seen a representative lose their cool or their polite demeanor even during rush hour or in the face of an impatient customer or a complex job. This has become my go-to store. read more

I've never been treated so poorly at any UPS store. The Asian gentleman even charged me money to tape up my package!

The manager in this please is very RUDE Seong Shin is her name. Horrible service I wish I never went there

The worst UPS ever. My package is supposed to be delivered on Wednesday Feb 20, 2019. But it was snow, so the package was delayed due to the weather, then I can understand that. But then the weather was so nice on the next day which is Feb 21, 2019. The tracking number was shown that it was "out for delivery". I was waiting all day to receive the package because it's importante but they don't deliver it as well. Then i have to wait until Feb 22, 2019. The package also showed "out for delivery" then it doesn't deliver. What the fuck ups read more

The people that work here are consistently rude. I've had to return items because I order online since Covid-19. I'm looking g for another store even though this one is closer. read more

I appreciate this UPS Store's hours. They are always helpful, especially when returning items to a Amazon.

Do not go here!! I have gone here several times out of convenience because it's nearby but I will never use them again. First, they are expensive, in general. I went today to get something notarized and photocopied. The man is very nice but the woman gave me an attitude and after I waited for the fax to go through, I noticed they charged me for faxing 8 pages even though I only needed 7 pages and the confirmation also said 7 pages. This isn't that big of a deal but for $1.50 per page, I didn't want to pay for something extra. When I pointed it out, rather than apologize- she seemed annoyed. She refunded the fax cost and charged me again for the price of 7 pages instead of 8. She gave me the refund receipt and the receipt for the new charge. However, she would not give me my original receipt that showed the charge for the notary which I still needed but she refused to give me my original receipt even though it had a charge for the notary. When I asked for it, she said no- she needed the copy for her own records because of the refund (which was her fault anyway). They are a place that does copies. So, I told her, "Well then make a copy." She got mad, did so begrudgingly, and then gave me the photocopy instead of the original receipt. The big point is she tried to overcharge and never apologized about it and then was rude. Awful place. Never ever returning. read more

Can I give zero stars??!! The workers here are unbelievably incompetent and unfortunately I had no way of knowing it was too late. I came in to fax some paperwork that printed on both side and the man at counter said that he'd have to make copies of the opposite side since the fax machine didn't have a front and back option. This was ok with me as long as I didn't get charged for the copies he had to make since it wasn't my fault that his fax machine didn't have that option, he agreed and went to work on my fax. When I get home and call the person who received my fax they informed me that half the pages were missing, ding dong at the counter didn't fax the copies he made. They're closed tonight so I'll be headed there in the morning to give him an earful and get a refund, I'll never patronize this business again. read more

It was a great service! I usually go to the other ups store but this place had the nice environment with great staff and services. The employees were so nice providing a wonderful experience. Recommend this ups store 5 stars!! read more

Just shipped two items at this store-Chris was very helpful and made both transactions very easy. Service was a little pricey, but worth it-one more item off my list! read more

The location is convenient, service was quick and painless, and the early hours made my life easier. Only down side is a dark interior when looking from the outside in - almost looks like the store is closed despite what hours are posted. I told the owners and they pretty much shrugged me off saying UPS doesn't like "open" signage. Considering that I almost drove on this morning, I wonder how much other business they're losing. read more

great customer service! I went during the holiday and there was 5 people ahead of me and I just knew it would take forever! nope, in and out. it looks like they have a decent amount t of inventory read more

This is my favorite UPS Store. They have superior customer service and it's very convenient. I highly recommend this location.

Went to get some documents notarized and sent off for the sale of our house. Worth the $$ to not have to wait hours at Bank of America for free notary services. Friendly, quick, and correct service. read more

Wish there was a 0 star. Ups never delivers my packages to me. They always either leave it at my leasing office with no attempts to my actual address or they just don't even bother teeing to drop off my packages. Quite sitting l annoying when you pay for 1 and 2 day delivery and you don't ever get you're things. Going through this a Again where they didn't even attempt to deliver them i had to go on amazon to search where and who had my packages. Then there were notes saying that i had requested for my package to be held and i was going up pick it up last night. COMPLETE LIE!! If i never checked amazon i would have never known that my packages were not coming to my house. I mean come on! I can't stand UPS such a waste of time and money. And the supervisor at the store was no help what so ever. Didn't try to accommodate my situation what so ever. I never want ups delivering my packages ever again!!! read more

Every time I come they are very helpful and courteous. I never have to wait more than five minutes during the day and maybe ten during high traffic times. They have a notary on sight for low cost. They have a customer computer if you need Internet, Etc. Would definitely recommend this UPS location. read more