Avoid at all costs. Deceptive and untrustworthy…read more The only positive point in our experience with State Farm was when they were pitching us the plans. From there is went downhill quickly. We signed up for Auto Insurance, Classic Auto Insurance, and a renters policy. After we signed the papers and paid the premium... 1st: we received a phone call from office stating that we did not qualify for a discount previously agreed too, the premium went up over $100 a year. This should have been enough and we should have backed out at this time. Bait and switch anyone? 2nd: at the time of writing and signing the policy my wife's Drivers License was expired. This was not a problem when they are taking your money. We received another call asking if it was expired and telling us we need to come in and show the new one. We had it renewed but did not get a chance to come in to the office, no time limit was set on this request. 3rd: One of the auto policies was sold to us as "unlimited mileage" and in fact we received a phone call stating that it was, in fact, a limited mileage policy. I double checked with the agent (name: Noe) that this was unlimited mileage before signing the paper. When I asked what the limit was, he could not tell me. I told him to find out and call me back. I called him three times, he was always not available, and never returned my calls. The fourth time I spoke with the manager. What Insurance company does not return your calls? why can't you tell me what the mileage restriction is? Why wasn't this disclosed at the time of the policy signing? She stated that she was sorry, the mileage limit was 2500 a YEAR. she did offer to change the policy to unlimited, it would ONLY cost DOUBLE the premium! no thank you I said. She said she would have Noe call me, he never did (surprise surprise). 4th: Today we get a letter from State Farm stating the policy is canceled because of an unacceptable risk, I turned right at a stop sign and got a ticket, and they cannot find ANY record of a VALID drivers license for my wife... She has a valid drivers license, they stated they cannot find it going through the secretary of state. I call bullsh!t on this. It is truly sad. We THOUGHT that going through a local business (or at least office) with local people working we were doing a good thing, and we THOUGHT that the policies we were buying were sold to us truthfully. In fact, the Agent was eager to sell us policies he either: -Did not understand and just wanted his commission or -Did understand it, sold us on a bait and switch, and tried to pull a scam. Either way it is crappy. When we sit down, I ask questions and you answer them, we agree, shake hands, and exchange money, IT IS DONE, OVER, the DEAL HAS BEEN MADE. Coming back to the table, changing the rules, and asking for more money is textbook slime-ball sleaze sales. Harsh but true. These are not PEOPLE I would expect anyone to do business with. I have friends that I discovered (after i paid) go through this office for insurance. They said the SAME BS went with them. I will be pushing everyone I know, meet, or otherwise come across to NOT USE STATE FARM for any insurance, anytime, under any circumstances. The ONE value you NEED in your insurance company is TRUST and these people deserve NONE. I will be going back to Progressive, the not local, internet based company that I TRUST.

If you need insurance this is the guy to go to. He's not your typical insurance guy just trying to…read moresell as much insurance to you as he can. He's personable, down to earth and comes across as really having your best interest in mind. What I like most is that the folks in this office are proactive. Once they sell you insurance that's not the end. They continually review your policies and will contact you when they feel there are opportunities to save money or provide better coverage. I've been extremely pleased with this business and as a result have gone back to them and transferred policies to them as well as bought additional insurance. You can't go wrong with these guys if you're looking for insurance.

4 years ago I wrote a incredibly positive great review for this agent but now I would never ever go…read moreto him period he fails in every way to respond to emails or calls!!

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I was born and raised in Chicago and have work at or with Allstate since 1982. My wife and I met at Allstate. As a member of the Allstate family, I'm here to help you with your insurance needs.

If I could give negative reviews I would. They never answer the phone and when they do they don't…read morereturn phone calls. Was driving without insurance and didn't even know it. Thanks for nothing.

From the owner: The mission of our office is to help State Farm policyholders manage the risks of everyday life and…read moreto be the first and best choice for your insurance needs. We focus on Auto Insurance, Home Insurance, Renters Insurance, Life insurance, and Business Insurance throughout Lake County, Illinois. We love helping people plan for the future and prepare for the unexpected. It's our mission to help people cover the things that matter most! License #: IL-3948085, IA-3948085, WI-3948085

I'm honestly a bit shocked by the other reviews here. My family and I have been using State Farm…read morethrough Mary Ann for probably 30+ years now. The only reason I say probably is because I'm not exactly sure how long my parents have been going through her, but I do know that they still do. My parents, myself, my family, my siblings, my company, and their companies have ALL used Mary Ann for our auto, home, umbrella, commercial building insurance. In every instance and interaction, Mary Ann and her team have been honest, friendly and easy to work with. Are the other reviews based on State Farm or Mary Ann Koval and her team? Lastly, I do want to say that about 2-3 years ago, we tried to switch to a cheaper insurance carrier. Mary Ann and her team were professional and said that we would be welcome back at any time. After a year with "the other insurance company" our rates skyrocketed and coverage was worse. We went back to SF an Mary Ann. They're not the cheapest, but they're the best.

I've been with Mary Ann Koval for over 30 years. I do NOT stay with people who are incompetent…read more Mary Ann has ALWAYS provided nothing less than A+ service. Her team is the same. I have dealt with ALL of her team over the years. They know what they're doing, and I never wonder if they'll be my advocate because that is all they have ever been for me. Could I find cheaper insurance? Of course, but my experiences have taught me that el-cheapo is not the way to go when it comes to auto or home insurance.

Don't worry, still can't stand this company. I've actually have recommended friends to leave and…read moredone the leg work for them to do so. I've actually saved thousands with Allstate AND I'm not overpaying anymore and neither should you. Oh and get this, my agent listens to me and doesn't get argumentative and talk down to me. It's beautiful.

Update: Have worked…read morewith Scott Johnson since this situation happened and the service has been good. He and I talked to review my policies to make sure they were in line and current and he looked for money saving opportunities for us. He apologized for the situation that happened and I believe that his office strives to give good service and the experience I had was not the norm or the expectation he has for his customers. Got moved to Scott Johnson when my agent went out of business. My homeowners has increased a lot offer the years. Recently, I purchased a new car and called to add it to my policy. The girl who answered the phone took my request. She seemed very confused and unknowledgeable in the field of insurance. She asked me if I wanted the same coverage as my other cars and I said yes. When I asked how much it would be she said she didn't know and I would get something in the mail. When I got the policy in the mail I opened it and next to the new car it said "not covered". When I called she said "hmm. That's weird". She said she would look into it and let me know. She called back and I said I only had liability coverage. I said that wasn't what I asked for and why would I only put liability on new car. She said she would look into it. I also told her that I wanted to have a meeting with Scott Johnson because I was unhappy and looking for a new insurance company and I wanted to give him an opportunity to save my business. She said "ok". Didn't seem to care much and scheduled appointment. I received a message back from her saying that she made the requested changes to the car insurance I requested. Changes I requested? How about I apologize, we messed up and fixed it? Anyways, later I got a message that Scott wasn't available for the appointment and I needed to call back and reschedule. Don't worry, won't bother. I won't get into the recent homeowner insurance claim we just had. Enough of this insurance experience, I will be switching soon. It doesn't appear to me that the office cares about the customer and Scott needs to train his staff a bit better and take some interest himself in his customers.

My family has used Financial Insurance Brokers for a couple generations now and they have been…read morehelpful, friendly, and knowledgeable in advising us through choices on different types of insurance. I could not more highly recommend them.

I have used Financial Insurance Brokers for myself and my family for years. All of their rates are…read moreincredible and personalized with an articulate and professional staff. I would highly recommend them and refer everyone to them as they have exceeded my expectations. Karen has personality plus and it shows in her personal and warm service delivery! Rose Behney

Grateful to the agent and her recommendations to adjust a proposal to my specific needsread more

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage that may best fit your needs. Serving the Gurnee, IL area since 2021, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Best insurance agency around. I switched from Geico and my Wife switched from State Farm to the…read moreBlumenstock Allstate agency in Gurnee and we're very happy with the savings and level of service. No 1800 number to call or waiting on hold forever like when I had Geico. Anytime we call we are able to speak to someone right away and the level of service is great!

I paid my premium in full two days before it was due. David Blumenstock, for whatever reason, did…read morenot receive my payment and said if I did not make another payment, they would cancel my policy. So I made an additional payment. They finally found my initial payment 15 days later. Now they are refusing to refund my extra payment in full because they didn't find my payment until after the due date. They are removing the full pay discount. Such poor service. I will not be renewing.

So far, one star is about 5 stars too many. Enrolled online…read more Options were "basic",and"Classic". Site said it was usable immediately. I got the membership with promo for $35. I went to use it, but they wanted a membership number from an email that they never sent me. Then they wanted to charge me another $76 for membership because I have a motorcycle. The phone rep said that it would still be ready to use that day yet when I went to use it, another rep informed me that I'd have to pay another $60 to use it immediately, or wait until monday to use it. Now it's monday, their app is requiring a user ID which they never gave me, and their phone reps are telling me I can't use it until tomorrow. So far the membership has bought me nothing but hassle and stinks like a scam. ** Update: took over 20 min to get refund. I enrolled with Good Sam with more coverage, 1/2 the price, and shorter waiting period for it to go into effect.

AVOID AAA INSURANCE. MY EXPERIENCE WITH AAA AUTO INSURANCE…read moreAFTER 20+ YEARS OF BEING INSURED BY THEM. I had never made a claim with AAA yet recently after leaving my car lights on the car would not start. Since I Pay AAA Insurance for Road Side Assistance, I contacted them. Road Side assistance did show up with a van full of batteries to sell. I explained that my car only needed a jump start. The tech proceeded to tell me all the reasons why I should replace my battery. After much to do he brought out his battery booster kit for jump starting cars. It did not start the car and he said it was because my battery had been drained of too much power. Because I was not going to purchase a new battery, HE LEFT. Yes AAA rode side service left me stranded. I called a friend and without a problem we jump started my car. Four months later that same battery continues to start my car every day. Afterwards trying to deal with AAA regarding this situation was always the same "I'm sorry this should not of happened. Please call back and ask for xxxx department for assistance." After hours on the phone with AAA I was told that the tech followed company procedures. AAA was ok that I was left stranded since I didn't want to buy a unnecessary new battery from them. Imagine how AAA would handle a claim if my home had a fire or my car was in an accident. I don't need to find out, I already know how AAA handles claims. There are plenty of other companies that sell reputable insurance.

Joe and staff actually care about your needs and will go out of their way to help you. Joe is…read morepassionate about his business and will do whatever it takes to make sure you're happy. They are extremely knowledgeable and will always guide you in the right direction. No doubt, one of the best agencies around! And Bo (the professional canine greeter) will always make sure you walk in and leave with a smile!

I've had Joe as my insurance provider for years now and I can't say enough good things about him…read more He goes above and beyond and will make sure your needs are met. He's responsive and proactively works with you to make sure you are covered properly.