Donna, I have made…read moreseveral attempts to contact you. When I call your Office, the lady in your office pick up phone. I do not know if she is your partner, work or receptionist. I have a feeling she is not passing messages to you, since she wants to resolve issues by herself. She likes to argue a lot to prove other people wrong!! I have issue with auto policy. I have insurance Card that is only up to June-23. The papers that you gave me has date till Oct-23. I recently got a notice to pay premium with an increase of 40-50 dollars ( in 3 months!!). i appreciate that you are very busy. but I have a business to run too. And need to find answers regarding this. Is there a way we can connect and sort this out. Can we organize either a meeting or conference call at mutually agreed time? My phone number is 847-207-4976. if you text me time convenient time slots, then I will pick up convenient to me and we can talk. Thanks. VMJ

Wonderful customer service. I walked in to get quotes for my cars and a renters insurance. I'm the…read moretype of person to ask a million questions and all of my questions were answered by Evelyn. She was so nice and patient. She took the time to explain what all the coverage meant. If you stop by this office, go see Evelyn!

Matt handled the request for a quote for us as our insurance went up and we were shopping around…read more He was very accommodating in making sure all policies were carried over exactly as the ones we had. Also, he was on time in calling back when he said he would (to accommodate our busy schedule) And he was patient while we reviewed together all the details. (Though it meant he had to recall us 3 times due to our ever changing schedule) In the end...The price was right! So we proceeded with the processing. It was that simple.

Auto and home insurance customer for over 10 years. Never had an issue. Mea is always helpful,…read morereliable and responsive.

I met Jim as a young guy in the Chicago area... about 35 years ago (I think). I was trying to buy a…read morenew car and they said I had to have Car Insurance. I explained to them that I had been cancelled by St Farm after having missed a payment or two recently. I had no car insurance. Jim was in that same lobby waiting on his car, and he heard my situation. Like a Super Hero, Jim sprang into action = told me he could get me reinstated with St Farm. He did just that! Long story short... car after car, house after house... Jim has been my go-yo guy in the Chicago area. Thanks for all your help through out the years Jim!!

Jim has been my agent for 20 years! Always great service! Thank you Jim! No matter what type of…read moreinsurance you need, Jim got you covered!

Omgosh, Greg is more than just a pretty face. I am a new customer with Greg, but a State Farm…read morecustomer for 30+ years. My prior agent of fifteen years was in total retirement mode at 70 years old. Never had an issue until 7 months ago with this agent. After realizing he was just not into his job anymore (that's putting it nicely) I went with Greg because of his great reviews! Not to mention the baggage I came with!! Trust me- there is a reason why Greg Metelak has great reviews. Greg has been super patient with me, because I have had a chip on my shoulder from previous my agent and what I went thru. We talked on the phone at length and he was able to fix a HUGE issue for me. His patience and taking the time with me on the phone today- was truly amazing. Greg was able to resolve everything that has been an issue for 6+ months with my previous agent. Greg is super savvy and intelligent, figuring out how to personalize customers needs AND getting a better then I was even expecting! Trust me, I can be a pain when I have an issue- but Greg took the ball and ran with it! If you want an honest, agent who has your back 100% for home, auto, life, etc. Greg Metelak is your insurance agent- who will get you insured for a very decent, affordable price!! I also need to mention Phil, who works hard on the numbers too for you in a very upbeat manner! Greg Metelak- thanks for putting up with me and still giving me stellar service! I have nothing but respect for you taking the time getting this resolved- even though I was such a pain. Sorry about that!

One of the best agents I've worked with. His knowledge on how insurance works and the way he's…read moreexplained coverages and why certain things are the way they are has earned him a lifelong customer. I've referred everyone his way and they've all come to me after and said the same thing. They didn't feel like they were sold, they felt taken care of. Anyone can call another insurance company, but they usually just want to sell you something quick without explaining what everything means. Biggest tip for anyone, just because it's "full coverage" from another provider, doesn't mean you're fully protected. Greg is one of the good ones!

I start my residential and commercial painting company 17 years ago and when it was time to carry…read moremultiple insurance polices for the company Chuck and the staff at Frisch & Barrett were amazing in finding the different policies that were the correct fit for my company. What sets F&B apart from other insurance companies is their customer service. It's beyond exceptional.....it's AMAZING! When I would send an email it was ALWAYS answered immediately. Whenever I would call my questions/ inquiries were answered immediately. Holly is a just awesome! I'm a small business owner and am hyper sensitive when it comes to customer service and not easily impressed.....well I am with F&B. If you're looking for an insurance agency that makes sure they are providing you with the best possible policies for your company with some of the best customer service in the Indy then Frisch & Barrett is your next insurance agency. Well done Chuck, Holly, and everyone!

Horrible insurance agents! Had a claim against one of their insured (company), they denied any…read moreresponsibility said we had to follow up with the company because they had a $ 500 deductible. I have a certificate of insurance that has no indication of any deductibles when referencing their coverage. Once I said my claim was for $ 350 suddenly there is a $ 500 deductible. Very shady characters! Find someone trustworthy to have your insurance with. I know they make their money by avoiding paying claims, but what if it was your house or vehicle?? Don't take the risk with these people.

My wife and I have had the best experience with Orazio Difruscolo!! It started out with auto and…read morerenter's insurance - he made it so easy and gave us great piece of mind. Then we added insurance for my engagement ring and switched over our Commercial and group health insurance during the big, confusing transition to meet the Obamacare requirements. I really feel that we can rest assured that we made the correct decisions based on Orazio's educated guidance. Now we are getting life insurance with Orazio's help and he is helping us with our financial investments personally and for our company. He believes in great customer service without compromise and he and his staff knock it out of the park! He has two assistants, one is his wife. They make us feel like family. He never hesitates to provide useful information, support and insight to the multitude of questions and concerns associated with a claim. Orazio is the real deal, understanding and receptive to my multitude of calls, questions and need for reassurance. He is a seasoned, trustworthy and experienced professional. Orazio Difruscolo and his staff help us sleep better at night!

Since I started with Neis a couple of years ago, I've only had to contact them maybe 3 times. The…read morepeople I spoke to were unprofessional and and I found that I was given incorrect information at times. I just recently I called to verify that my discounts were correct since my premium went up quite a bit. A simple request that I've made of other agencies, that is normally met with "sure let me pull up your policies and I'll take a look." But at Neis, I was told to go to the website and find the info there, then was told to look at my paperwork that was sent in the mail (which I didn't get). Clearly she did not want to help me. There actually was a discount that I had not received the prior year. It's important to follow up with your agency when your premium goes up. And people do make mistakes. I asked for the manager to talk to them about this, and she said she was the manager. So I had no recourse but to put a poor review on their website. They took it off. If I had just received an, I'm so sorry and an apology for the agents behavior, I would not have written this review. I understand that Dave is very good there, so I suggest if you want to work with them, work with Dave.

We've worked with a few different small business over the last few months who have really made…read morethings simple and efficient for us, but David Albanese in particular saved us a TON of time and money with our insurance policies during our mortgage re-fi and car purchase. He came through each time we needed him, despite the odd hours of some of my requests. I was out of my depth on this stuff, and he was a great advocate/adviser. Can't recommend him highly enough to anyone looking for better coverage at a significantly lower cost, whether you're in the city or suburbs.

I want give this insurance agent a review. He helped me with my home insurance. Calls right back…read more Thank you Thomas

Very knowledgeable and quick response to texts and calls. Great rates. Give him a call today!read more