Penn Vet/Ryan Hospital LITERALLY saved Jalen's life, and I could not be more grateful. Jalen developed severe pneumonia as a complication from kennel cough that progressed into multiple organ system failure. His case was so complex that no one could give me a real estimate of his chance of survival, only that it was slim. Research after the fact, on my own showed that everything he went through put him at a 12% chance of survival. It was a very bleak outlook, and we were literally taking everything one hour at a time. When I continued to research, what happened with Jalen was extraordinarily rare, occurring in less than 0.01% of dogs, and is something that few vets see in their entire career, let alone a case with a positive outcome. Jalen was transported from MVA to Penn after developing a pneumomediastinum due to his severe pneumonia. Upon arrival, he was rushed into emergency surgery and that was when I first met with Dr Tarbutton. She explained to me the severity of the situation and was very transparent, yet empathetic the entire time. She did not make any promises but explained that despite their best doctors ready to work on him, it was an "all hands-on deck" situation. He made it through the surgery, but I was called to "say goodbye" since he required mechanical ventilation after the fact, and only 30% of dogs who go on a ventilator ever come off. I was only able to visit for a few minutes; it was the hardest almost goodbye of my life. Jalen was on the ventilator for 36 hours. I was able to visit him daily, and Dr. Tarbutton and the Critical Care staff were so patient, understanding, and caring. They updated me by phone twice per day and were sure to explain exactly what was being done and why. They answered all my questions and never rushed or dismissed me. After 36 hours, he was able to come off the vent, defying his first set of odds! After he was off the vent, his status was guarded, he was critically ill, and the staff was careful to keep me aware that the situation was touch and go at best. I appreciated their candor, as sometimes it is easy to lose sight of how severe the situation really is. During this time, he was treated with several antibiotics, as the pneumonia he had appeared to be antibiotic resistant, was on high flow oxygen, and several other medications to keep him comfortable. He remained in the critical care unit for a total of 7 days. Each day, it felt like we took 2 steps forward and 1 step back. He survived emergency surgery, ventilation, and the pneumonia began to improve, however each day he developed something new, as is often the case with multiple system failure. He developed a blood clot in his back leg, pressure sores from being sedentary for so long, and a heart arrythmia. But every step of the way, the critical care team had a plan and kept me informed. After 7 days, it was decided that he was going to be sent home. He was breathing normally, and his secondary issues were not enough to keep him in the hospital. And, as you can imagine, a 7 day stay in the critical care unit with emergency surgery and mechanical ventilation was not cheap, and he was stressed from being out of his environment, so it was thought best by everyone that he be treated at home and as an outpatient. The staff kept me informed of the updated total cost of care each day, so there were no surprises at discharge. I was terrified when he came home and probably called and emailed more times than necessary over the next few days, but the staff was always helpful and patient, never making me feel like I was being too much. Over the next few weeks, he was seen as an outpatient by the critical care team, internal medicine, surgery, and cardiology teams. He was put on anticoagulants, underwent debridement surgery for his wounds, ultrasounds for the clot in his leg, and overall checkups. Each time he visited, he looked better and better. And now, after 7 weeks, all that remains of his ordeal is a scar on his chest where his pressure wounds used to be. Truly miraculous. Jalen fought for his life with the help of the extremely skilled doctors at Penn Vet. I truly believe that he would not have survived had gone anywhere else. He is known by most everyone at the hospital; case is truly rare and miraculous. I cannot thank and praise everyone involved in his care enough, you all helped save my best friend! read more

Ryan Veterinary Hospital - Jalen about 2 days after being taken off the vent. - Veterinarians Near Me - Philadelphia, Pennsylvania

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The ophthalmology department is absolutely the BEST. My girl Sparkle is 18 and has a difficult diagnosis in both of her eyes. They have been taking AMAZING care of her. There just aren't enough words to tell how wonderful they all are. The tech that takes care of her is one of the nicest people and treats Sparkle with such love and care. I can not tell anyone enough that this is the place you want to be for your pets eye issues. read more

They let somebody steal my dying dogs leash and made us take a cheap randos replacement and thought that was a okay to do and now my dog is dead and i do not have that leash he has had all his life! do not go to this hospital they are IDIOTS and have no idea what they are doing and are running a muck in there I want my dogs leash returned to me Immediately I do not care if u have to call every person who walked in or out of that building during that visit!!! this is unexepytable behavior from a place ur supposed to trust ur animals with they can't even keep track of a leash!!! if i could rate 0 stars i would!!!!! read more

If you love your animal, do not bring them here. To the female X-ray technician: I could hear you from outside the room. I heard the male technician clearly explain that you could not get that X-ray angle because my dog had recently undergone TPLO surgery and was still recovering. Her leg cannot bend that way. I heard him explain this to you. Despite that, you proceeded anyway. You placed a sandbag on her surgically reconstructed leg. I did not question it in the moment because when you bring your pet to a veterinary facility, you trust that the professionals know what they're doing. After that X-ray, my dog stopped using her leg entirely. She began limping on three legs. By the next day, she could no longer bend her knee at all. Three months of recovery were destroyed in seconds. I have since been forced to move out of my three story home, one I had just moved into weeks earlier because my dog can no longer manage stairs. I am now living in an Airbnb because of this injury. My dog is old. She will not survive another surgery. The veterinarian later confirmed that the sandbag was placed on her leg in a "natural" position, except a TPLO knee is not natural. It is a complete reconstruction. Any trained professional know that. If my dog dies sooner because of this, that responsibility lies with your negligence. Beyond the X-ray incident, the overall care here was deeply alarming. An X-ray care plan was initiated without even having me meet with a doctor first. Later, I was told that a second option for a suspected foreign object ingestion was an ultrasound followed by removal via Endoscopy. but they could not confirm whether they could get us in the next day. I was also told that waiting could be fatal because the object could move from the stomach into the intestines. We waited from 9 PM to 3 AM. So to summarize: * Waiting could kill my dog * They could not confirm access to an ultrasound the next day * They would not help coordinate care elsewhere * At 3 a.m., they handed me a list of facilities and told me to call around * When I asked for help, I was told they had other patients I am active-duty military and have moved across the country for the past decade. I have seen many veterinary clinics, many standards of care, and many different bedside manners. This is, without question, the most negligent and careless veterinary facility I have ever encountered. If you love your animal, and if you want them handled with competence, caution, and humanity, do not bring them here. Please don't. read more

I drove up from Northern Virginia to have a Neurology consult for my dog who was previously diagnosed with discospondylitis (2023) due to a suspected relapse. Penn was sent the wrong MRI images but failed to determine this before I was advised that my Newfoundland had a rare congenital condition called COMS and needed to be placed on steroids. They then realized the error and switched the diagnosis to suspected Wobblers without ever reviewing his prior MRI's which are a critical part of his clinical history. I subsequently reached out to a Neurologist that specializes in Wobblers and there is no evidence to support this diagnosis. I regret the entire visit as it just caused a setback for my dog and further delayed the care he needed. read more

Recommend highly. Brought an older rescue Frenchie with housetraining issues here, and the experience was excellent all around. Behavior specialist Dr Provoost was terrific. The price was no higher than many other independent dog trainers who didn't have Penn staff or experience behind them. Got a wealth of information, a careful physical exam, great written feedback, helpful documents, and offers to answer any questions in the future. Emails were answered quickly. Every single person we met there cared about their jobs. read more

atrociou. where is my receipt ? where is an itemized invoice so I can make intelligent decisions on what to actually perform diagnostic wise? I just spent 800 dollars for a visit and blood work for internal medicine. I intended on doing a swallow study but they ended up telling me I could do that only after they charged me for the urine and blood that I didn't need. they didn't give me prices. she took a wild guess at why it would run me. I have never seen anything like this. they woulsnt even hand me a prescription for new food. What kind of half ass mess is this place? read more

Ryan Hospital has the resources, the technology, and university funding but they operate with greed, and hold back treatment options (even if you're willing to pay the price) if THEY believe death is better. (Forcing DNRs!) It's like they think families are ignorant because we lack veterinary medical training. And if you'd rather give your pet-family the best available treatment, they make you feel crazy. But if I took my 85 year dementia mom with heart attack, a doctor will give us available treatment options and do everything to save her heart and life --- not tell me to put her down. Veterinary hospitals should be required to release their rates of treated animals v. euthanized. It will probably emphasize how often this is pushed on families. And, if you're unable to afford their absurd costs forget it, death is what you will be sold via guilt ("only option", "you're only hurting by prolonging their life", etc.). If you have the money for treatment, it's like they'd "rather not" offer or consider the treatment, and still heavily recommend death. I also can't believe they still do not offer non-anesthesia MRIs (even when an animal is completely immobile or can't take anesthesia). Major red flags you're having this problem Euthanasia mentioned before a full diagnostic workup "There's nothing more we can do" without explaining what was considered-- (explaining v. dismissing "we could do this but we decided euthanasia better.") No discussion of referral to a more aggressive center Language like "we wouldn't put our own pet through this" Framing cost, effort, or uncertainty as medical futility Those are value judgments, not facts. Quality-of-life math gets subjective. Some vets personally weigh: -mobility loss -chronic meds -caregiver burden ...more heavily than you may. So they think the life isn't worth living anymore -- even if you don't. Euthanasia is a medical option, not a medical recommendation, until: suffering outweighs benefit by YOUR standards, not theirs. You are allowed to say, "I am not ready for that option yet." Of course they may still say they will not resuscitate and force DNR, but they're not supposed to do that either. It's an unnecessary sh*t-show! read more

This hospital saved our dog's life when other vets told us he had no chance of surviving his cancer tumor removal. The staff were kind and empathetic and went above and beyond to care not just for our dog--but us too. The facility is modern and clean with specialty services you can't find anywhere else nearby. While there can be a long wait in the emergency room, they will absolutely prioritize critical cases, put you in direct touch with doctors, and follow up on how your pet is doing. I could keep raving on forever but the main point is this hospital offered us hope when we had none and had been turned away from other vets. Can't say thank you enough. read more

Ryan Veterinary Hospital - Veterinarians Near Me - Philadelphia, Pennsylvania

My dog had 3 lipoma's one very large. They were able to do surgery and remove them successfully. They found a spot on his kidney and we will follow up on that. But at least they found that as well. Dr's and students were great. read more

Tl;dr? They misrepresent what service they'll provide, the care is impersonal and customer service is horrible, and they try to maximize the charges. My dog was transferred here from VEG (see my review -- they're amazing!) with a 106 degree fever, lethargy, and diarrhea. They suspected pancreatitis or some other infection. VEG had already done bloodwork, an abdominal ultrasound, and scans. They strongly recommended that I bring him to Penn to be admitted for further testing and care. VEG immediately faxed all of his records and scans over (I know this because I had them in my email before I'd even finished the 15 minute drive). When I got to Penn, they made me wait more than three hours in their terrible and depressing waiting room before admitting him. The vet told me that they were "very busy" so admitting him was not a priority. I'm sure this wasn't inaccurate, since a half dozen people came and went with their animals while I sat waiting. Once they finally got around to admitting him, they quoted me a range of $5000-$7000 to do further testing, requiring a deposit of $2500 before they would start. I had to ask to see my pup before I left. They let me do so... after I paid. On Day 1, they repeated the exact testing that VEG had done less than 10 hours before. Day 2, they repeated the exact same tests -- bloodwork, ultrasound, scans. They suggested "exploratory" liver surgery to see if the infection was there, even though they said that the everything indicated that his liver was completely normal. Day 3, they recommended a cranial CT under anesthesia, to see if the infection was behind his eyes. The vet said to me that she estimated the cost at $2000, which "should be okay because you haven't reached your budget yet." My budget. Not their estimate, but my budget. Okay, I see how this works now. Also, on Day 3, they injured my dog's leg by misplacing a catheter, which they told me not at the beginning of a call, but after 15 minutes of trying to shill me on another unnecessary and absurdly invasive procedure on a 12 year old, 10 pound dog. On Day 4, the fever had broken and he was recovering so I was able to I bring him home. We'd scheduled a pickup time, but they still had me wait in that dreary and dingy waiting room for over an hour before a student vet released him to me. Updates were provided twice per day, which felt more like upsell calls than medical care. They never offered to let me visit him -- I had to request it. They didn't send pictures and they don't have a video stream set up. You hand them your pet and then they do everything behind closed doors. They had started him on antibiotics when he got there, since it was clear there was some kind of infection. The antibiotics cured the infection, wherever it had originated from (which they never found out). To be clear -- they never did any "further testing" (other than repeating what VEG did the first night) and they never performed any medical procedure... but they did give him antibiotics. The total bill came out to $5500. I'm happy because my dog's alive, but I don't trust this animal hospital as far as I can throw it. The "Penn" reputation is merely that; for me and my little dude, it was not at all borne out in reality. read more

Amazing care of my dog with cancer. He lived another eight months and was only given days to live. He was the first dog to get permission to use a new cancer drug called Gilvetmab . No more dogs can live longer and his life wasn't in vain. He was a beautiful baby boy. read more

Took great care of our pup! We had so many issues but their team was great and took amazing care of us.

They treated us and our beautiful dog, Oliver, like we were there family. They were so kind, gentle and compassionate. Although, we couldn't bring our boy back home his serene passing made us calm. We highly recommend this facility! read more

HORIBLE HORIBLE HORIBLE ! In every conversation about our Yorkshires health MONEY was brought up.... It was a complete disgrace. Our beautiful little 6 year old Yorkie got septis and passed . RIP Louie. When they called at 4AM in the morning they asked if we wanted to go forward with critical care it would be another $3000 . How could you possibly say No to saving your dogs life. All in we paid over $7000. They were not empathetic or kind. I would never bring my animal to this place . read more

I can't recommend this place enough amazing compassionate knowledgeable staff who really love animals. I took my cat there after regular vet and emergency were not solving the issue and suggesting euthanasia. The people at penn took care of her, healed her and kept me informed all throughout her stay. My 4 year old baby is home and healthy again. Yes they are a bit $$$ but you get what you pay for read more

I can't even begin to go through everything we have been through with Our animals. PENN Vet has always been there for us. Every doctor gives us the best service. The front desk personnel are amazing. The students are willing to go to the end of the earth for your animals. Of course it's expensive but it's worth it. Get PetPlan. Special shout out to Dr. Harvey. Without her and the internal medicine unit Zuul wouldn't be around! *White valet parking guy is a jerk off. read more

Ryan Veterinary Hospital - Zuul - Veterinarians Near Me - Philadelphia, Pennsylvania

Came here after finding an abandoned cat! Their service is very quick when we got the cat checked for a chip. I highly recommend coming here for any animal matters, they are very helpful! read more

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This is a mixed review. In the past, I have had a great experience with Dr. Snyder, an Internal Medicine vet, and yet not so great with other specialties. If your dog has allergies, I don't think there's anything they do here that is different than your local vet can suggest. The vet at Penn was very dismissive when I mentioned something holistic and that put me off. Yesterday, I brought my recently adopted shelter dog to the Behaviorist for a $638 evaluation. Prozac and behavior modification was the recommendation and a lot of impersonal mumbo jumbo in a 2-hour lecture that I really didn't need. My dog was severely aggressive and unpredictable and today I had to have him put down by another more realistic vet at an ER center, which the Penn behaviorist wouldn't even discuss. She just kept telling me, "we'll come back to that." She would not answer a direct question. I am heartbroken that I could not fix Joey and I would not recommend that anyone bring an aggressive dog to the behaviorist unless you are willing to turn your whole life upside down and spend a fortune. read more

Brought my cat here for surgery. Overall: good ethical standards, prices are reasonable, but disorganized and slow to respond. Ethics: many other veterinarians will order unnecessary tests/treatments just to increase your bill. They don't do that here; if anything, they err on the side of doing too little testing. When they vets here didn't know something, they admitted that; they didn't pretend to know everything as some other veterinarians do. Prices: overall, PennVet charges maybe 1/3 as much as hospitals in NYC. I can't compare to other veterinary clinics or hospitals in the Philadelphia area. Disorganized: their phone system is a mess. Many different numbers that aren't labeled accurately. It's difficult to know who to talk to for a particular issue. They have lots of small 'departments' (not even counting the medical departments) that don't seem to know what the others are doing. I often got conflicting answers from different departments. They sent me a bill a few weeks after they told me my balance was zero. Responsiveness: they seem to not have time to talk to pet owners. Long hold times on the phone. Often got sent to voicemail (during business hours). Takes some effort to get through to an actual person. Fully booked at least for some types of treatment. They told me they'd call me when my cat's ashes were ready, but they never did. They said they'd call me when the autopsy was done, but they never did. Overall tone: business-like; sometimes curt and brusque. Medical skill: difficult to judge, as I never received the autopsy results. read more

If you actually care about your pet, I implore you to go to VEG for an emergency and try to use Penn for MINIMAL specialized care ONLY. I work for Penn Medicine and it pains me to write about how terrible the care is at Penn Vet. I would give Andrew (a resident) 50000000 stars if I could. He was the only saving grace and very communicative. My pet was very ill and had emergency surgery at VEG (who were wonderful and let me stay with my dog the whole 72 hours). Given the complexity, we transferred our pet to Penn for speciality care. Thank goodness I am in medicine and was able to scrutinize the additional unwarranted surgery they wanted to do on my dog that could have resulted in his death. Attendings do not bother to call or check in. It is nearly impossible to get a hold of anyone. They won't let you see your pet for more than 10-20min during very confined hours that no working person can make. And now, my dog needs specialty food which I have to call and hunt someone down all the time because they apparently refuse to send the script to chewy. The specialty vet promised to follow up and has not. I called again to see if I could get her email so I could ask a simple question. The email address is dead. This has been going on for over 6 months and I grow more and more annoyed with this place. I appreciate anyone trying to save animals but this is clearly about teaching and money...but they sure aren't teaching these students how to be good vets. Avoid this place at all costs - literally and figuratively - unless it's a dire emergency and you can't drive 10 more minutes or you need something very specific. read more

Update to my review- my kitten couldn't keep food down for almost 2 weeks. The mass in his lungs was preventing him from swallowing properly and he had 3 ounces of water in his lungs which is a lot for a kitten. We later found out he was diagnosed with lymphoma. I had an appointment to see a surgeon a few days after going to UPenn but the surgeon said this was an emergency and urged us not to wait. Since Joseph frame did nothing to help us other than review the records I sent over I still saw the surgeon that Friday- he was appalled to hear that nothing was done at an ER hospital. He said he had called UPenn to tell them this was an emergency situation and that obviously went unnoticed by Joseph frame. why are you even a vet when you clearly don't care about animals???????? read more

can"t review as ZERO stars. worst and most DEVASTATING experience EVER. after a completely ridiculous assessment my pet was condemned to death. I was smart enough to grab my pet and have him admitted AND SAVED at another hospital in a decent state. for all the pet owners: look for hope someplace else. my pet and my family was put in the worst period of our entire lives. can't stop shaking! whoever gave Leontine Benedicenti a diploma must have hated animals read more

Don't go here unless your pet needs specific, specialist services that only they offer - and if you can find it somewhere else, do it. They are enormously expensive, impossible to get a hold off. My cat was on a steroid prescription that I had requested refill for literally 2 weeks in advance, and they did not fill it until he had to be off it for 2 days. For context, you CANNOT just take a pet off of a steroid treatment, my cat plummeted without his meds and almost couldn't walk due to the withdrawal until I called them repeatedly and pleaded they do something. Our doctor, who was fine, went on vacation, we got a temporary doctor who never answered us, then when ours came back, she moved to a different practice....There are other primary care vets in Philly, don't go to them for primary care at all if you can help it. When I was scheduling blood work for my cat, the vet literally told me "don't get it done here, you will pay 3x the amount." And she was absolutely right. Oh also, they won't tell you if they decide to stop accepting a vet authorization form for your pet's prescription diet, that's fun to find out after you've moved and you don't have another vet yet and your cat is running out of literally the only food they can eat. They suck. read more

I brought Tigger twice here. Fortuitously I had the same physician care for Tigger both times. He was a 19 year old brown tabby, the first pet I had ever had and aside from my family, the longest relationship I have ever been in! The veterinarian who took care of him was attentive, responsive and empathic. At the second visit I had to make a difficult decision, and the veterinarian was so so kind and patient. The team gave me plenty of time with Tigger before we put him to sleep, and they gave me as much time as I needed, after. I cannot recall the last time I cried that hard or for that long. Ryan Hospital's attentiveness, responsiveness, kindness, and patience impressed me tremendously, and as long as I am in Philadelphia there is no other veterinary emergency hospital I will bring my pets to. read more

Ryan Veterinary Hospital - Veterinarians Near Me - Philadelphia, Pennsylvania

after three weeks of back-and-forth with two other veterinary hospitals in New Jersey, I finally took my dog to University of Pennsylvania veterinary hospital within hours they had a proper diagnosis and a solution I save my dogs life and for that I will ever be grateful quality people. They actually care about the animals. Most places are just about the money now, but not them read more

Ryan Veterinary Hospital - Veterinarians Near Me - Philadelphia, Pennsylvania

It's really, really hard to write a review of PennVet. Price - 1 star Timeliness/wait times - 2 stars Resources - 5 stars Expertise/knowledge - 5 stars You'd think the fact that all these students are paying to be educated and that Penn gets plenty of donations would mean that they could be kind with pricing, but an abdominal explore for a cat costs between 5 and 7 thousand dollars. At a surgical center by my house, it's 3 to 5 thousand. The folks here are good communicators and compassionate people (Dr. Wolstenholme even emailed me the next day to ask how my cat was doing), but I was here for hours and hours and didn't even end up doing the surgery my cat needed. It was just too damn expensive. Thank God he didn't need an endoscopy because nowhere else around here but Penn does it! If he needed it, I would have been screwed. If you love your animal and will pay a small fortune to take care of them, PennVet can definitely make it happen for you. Oh, and you'll meet some amazing people in the waiting room and probably see some devastating sights (like dogs being rushed in with sobbing owners after getting hit by cars). Just make sure you're mentally ready for everything...they are very busy and see a lot of bad things. read more

The doctors, residents, and vet students here are amazing. They care for your animal the way they would treat their own and when I have my little guy there I actually feel relief and a sense of peace because I know he is in good hands. Let me tell you about how I first ended up at Penn Vet ... my little guy was vomiting a lot. I took him to another major animal hospital who had done an ultrasound and found a pyloric mass. They wanted to do immediate surgery. I took him to Penn Vet for a second opinion. They did their own ultrasound and stated that the mass seemed too small to be causing his symptoms and that we should put the idea of surgery on the back burner and instead treat it as gastritis... guess who got all better and did NOT need surgery!!! We have gone for follow up ultrasounds and his mass has NOT grown. Penn Vet saved my boy from having to go through an invasive surgery that could have cost him his life. Now let me tell you about the treatment we received there. I called every 4-6 hours for 3 days for an update and whoever I spoke to happily gave me a play by play of how my little boy was doing. I would get updates like "he loves his blanket" "he loves being held, every time we get close he jumps in our arms" "he remembers me, he licks my face" ... I know when he's there that he's being looked after and loved. Every time we go he's treated with the same love and warmth. Unfortunately I'm moving at the end of the month but my husband and I have already decided that we will drive the 2 hours for his vet appointments because this place is incredible and I don't trust anyone else with the love of my life. read more

My husband and I had a terrible experience here with our 13 year old Dachshund. We brought him in at the advice of our vet because he was sick, having respiratory issues, had heart failure, wasn't eating, drinking and couldn't walk. Parking was good, the man out front who showed us in was so kind. The ladies at the front desk were great. The student we started intake with was compassionate and empathetic. It all went downhill when "Dr" Joseph Frame got involved. He was convinced our dog had a spinal injury, argued with us about him being in heart failure when he was just diagnosed in December and we had a full ultrasound done. He suggested we needed an X-ray, bloodwork, ultrasound even though we just had of those done recently. When I asked about getting his records faxed over they said they'd handle it. I asked Frame if he could look at his records and just get what we absolutely needed for the visit and also to compare. He told me that our vet said they wouldn't be able to fax them for 24 HOURS. I had a feeling that was a lie. Frame also argued with me about a cough being a symptom of heart failure bc our sweet boy was on cough tablets and he asked why. He told us that a cough isn't a symptom of CHF, which it is... even in humans. The fact that he said that and argued about it rubbed us the wrong way & we knew something was wrong. I called him out about that and he got even more condescending and nasty. Long story short, we told him we wouldn't be using their services and still payed the $250. We left and went to our vet. We asked our vet if they said that about the records and our vet was appalled. She said they NEVER called for his records. She even asked the ladies at the front desk. He lied. I'll be contacting the business office to get our money back and reporting him. Our sweet dachshund passed away yesterday. We are devastated. And we are angry at how this "doctor" treated us. Save your money, time and energy. Go somewhere else. This place is money hungry. read more

2/21/2019 Convenient parking. But they did not have my records which had sufficient time to be received. The Dermatologist talked too fast, used technical terms. The experience is a bit overwhelming being a first time dog owner, first time dealing with a problem, 3 people in room asking questions. He seemed more interested in showing his expertise, I guess to his two students/intern, as if I understood. No follow-up. He said I could take the stitches out or let them fall out. No appointment for aftercare. I screwed up with the stitches and both wounds of the biopsy were open, bleeding and deep. They did not have time to schedule me in, said to contact my Primary vet where I went to have him stapled. The biopsy was inconclusive. No call to see how my dog is. I only went there because people say it is the best. It is a business. No follow-up. read more

The folks at Ryan Veterinary Hospital are remarkable -- acting swiftly during emergency matters, very thorough with their approach in gathering information and making informed treatment plans. We can't thank them enough for their work on our Viszla -- Sonny! Truly they go above and beyond their motto of unconditional love and unparalleled expertise. We're SO thankful. read more

THIS HOSPITAL TREATS THEIR DECEASED PATIENTS AND THEIR FAMILY LIKE GARBAGE. I had to transfer my cat from my regular vet to Penn Vet for GI related illness. After performing an ultrasound on her, Penn Vet said she had lymphoma and maybe had one year left even with chemo, so I made the difficult decision to have her put to sleep on that day. I opted for a private cremation. Once she was gone, I received no information on the crematory they were using or the final amount I was being charged. One week later after her passing, I had no update from the hospital. I called them for an update on her ashes and the bill, as the vet who performed the euthanasia said I was going to get a partial refund on my deposit. However, they kept transferring me to different departments until I ended up back at the automated system. So I emailed their business office and CC'd the dean of the vet school to make sure that they gave me an answer this time. They did call shortly after the email--I guess they got the pressure from the Dean. They assured me that I'd get an update/tracking info on my cat's ashes, and that they were going to adjust my final bill. While they took care of the bill adjustment, I received no tracking info on my cat's ashes. A week later, I came home from work to find the box with my cat's ashes casually left on my front porch. It was such a slap in the face while I was still grieving and trying to process her sudden passing. I'm lucky nobody stole the box, but what if it got stolen and it was thrown out in some ditch? This hospital charges a premium to their patients and treat them like garbage. DO NOT GO HERE. read more

DO NOT TRUST DR JENNIFER HUCK OR DR LILLIAN ARONSON WITH YOUR PETS!! They run the cat renal transplant team and they killed my beloved Artemis. I came to them as Artemis had polycystic kidney disease and I couldn't bear to lose him. I did everything right with artemis's after care. I watched him closely, monitored any changes, took him to all follow up appointments and gave his immune suppressant medication EXACTLY as directed. About 3 weeks after his surgery, Artemis became very ill. Dr Huck advised me to take Artemis to my local emergency hospital. Dr Huck believed Artemis was having a rejection episode. Artemis continued to decline and had heart failure due to Dr Huck and Aronson's negligence. About 5 days in to his hospitalization, it was discovered Artemis was positive for toxoplasmosis. Which he tested negative for before the surgery. At this point it was roughly 4 weeks post op and the toxoplasmosis had destroyed the new kidney. I have sought out an attorney as well as veterinary expert opinions. It was discovered that Dr Huck and Aronson should have administered Tmo-Smx as Artemis was highly susceptible to toxoplasmosis due to his immune suppression. This huge mis-sight by Huck and Aronson ultimately killed my beloved Artemis. I reached out to different parts of Penn to ask for a refund and all avenues ignored me. I also reached out to Sean Burke which is Penn's legal team. Myself and my lawyer have been ignored by Burke as Burke is attempting to just run out the clock on this case. This team is HIGHLY unprofessional and are looking for a quick buck to fund their research. Do not trust them. read more

Dr.black is a resident neurologist here and did an absolutely incredible job with our 2 yr old Maltese Bentley. He fell and we originally thought he had hurt his hip but they quickly realized it was actually a neurological issue. They did an mri and spinal tap immediately. They found he had meningitis which can be very deadly. They gave him steroids and an ant immune drug as well. He got much better quickly. They saved his life for now. I want to point out that dr black was a prime example of what an elite animal doc should be. He kept us informed calling constantly with updates. He explained everything in detail as well as the risks and pros and cons of different options. We immediately felt more comfortable knowing our pet was in his care despite how worried and upset we were about our dogs illness. We had been to another animal hospital first and wish we had came here originally. Dr black is by far the best doc we have come in contact with and I can't even imagine how he could have done his job any better. He surpassed my expectations in every way. Highly recommend him if your dog is having neuro issues. Thanks Doc! read more

Would give zero if there is one, but one star for the security staff and some technicians - they did super well. I not only question their professionalism but also question their equipment set up. My cat is eating well and playing well, but she is hypersalivating - I asked many vet helpline and they suggested me to wait until my primary care vet has an appointment available. However, I am concerned that she had an acute kidney failure or accidentally touched some toxins, so I still took her there. Here are a few points that I have summarized: 1) admitted her without an estimate charge The doctor called me yesterday afternoon around 4pm because she suspected my cat has autoimmune disease as she has low platelet level. So I decided to bring her in at around 11pm. The technician who picked up my phone call midnight was rude and obviously not awake. They admitted her in and tell me the overnight charge is $1100 (surprise!), without even explaining more. 2) 3 different diagnostics for 1 cat with very mild and similar symptoms One really nice doctor admitted her in yesterday morning, and she told me my cat can possibly have stuffs inside the stomach, but she's not able to tell if that's foreign substances or food (I really think usually cats through up if there are foreign substances in their stomachs) She then called me later in the afternoon because she's suspecting my cat is having some systematic immune disorder This morning around 7am, another doctor called me saying that she might have infection plus autoimmune disease without doing more test on her I was shocked and also very confused. Two doctors with very different diagnostics, wow. 3) lack of communication I have so many questions about their testing procedures, but I have no one to communicate with. They scheduled my cat 2 x-rays in 2 days plus 2 bloodwork tests, which I think is even overwhelming for a human. What I can say is -- Once you step into this vet hospital, you are basically manipulated by them. They are heartless and only cares about getting more money in. They don't care how your pets feel and your feeling. read more

If you don't have the money... they don't care about your pet.

BEWARE!!! Just ask how much a visit will run. (215) 746-8911 Just be sure to call, and ask how much before you make an appointment.. Way, way overpriced. And you get to deal with practicing students. $175 for a very basic check up. $175 for a student to look at your dog and tell you the obvious- your dog looks healthy. THEN a vet comes in and friendly chit chat and all that. We took 2 dogs in because we needed to have them spayed, and were told that we had to come in for a basic check up beforehand for a basic check up. $375 So... we really wished we had asked up front what a check up would cost. The vet student walked us up to the desk to pay, and that is when we were hit with a $375 bill for what they refereed to as a "soft tissue examine". We were all like WTF!?! Also the exam was nothing special besides having to wait a long while to spend time with a student practicing at being a vet. The vets did not bother using an otoscope. An otoscope is simply the medical device to look in ears, which can be very important to dogs because they are much more susceptible to ear problems as hair can help breed harmful bacteria and cause effections, scarring, and/or hearing loss. It is very simple to check for with an odoscope, and takes just like 1 minute to give a quick check. Anyhow anything done here will cost several times more than other professional well reviewed veterinary hospitals around. Unless you do not mind spending 3-4 times more per office visit go elsewhere. Why spend several times more to deal with students? Also I asked if they had any recommendations or information on making your own dog food. We shop at an Amish market. The meat is good, and free of chemicals and hormones, and I am able to buy chicken trimmings for cheap, which is expectant for dogs. Good homemade dog food can cost much less than Pet Smart. I asked for information any ideas as to vitamins or whatever might help make for nutritious dog food. The vet and student had no ideas- no ideas at all, and later emailed a link to a BS site that offered only to SPAM you and sell way over priced food thru mail order. So not only did they fail on being able to give basic nutrition advice they both failed at being able to point to even finding a source for basic dog food information. Seriously!?! Dog and cat doctors should have recommendations on nutrition besides go to Pet Smart. Also it turned out that it would cost over $1000 per dog to have them spayed. We checked around and it was $300-$400 at most repeatable clinics. No explanations as to why every charge at this clinic costs so much more than anywhere else. Going here seems like a very bad idea. Why pay triple to have a student look a your pet? read more

Ryan Veterinary Hospital - $175 for Veterinary Hospital University of Pennsylvania to give a basic check up by a student pretentiously called a SOFT TISSUE EXAM. - Veterinarians Near Me - Philadelphia, Pennsylvania

Paid close to $400.00 and waited 2 hours just to be told my cat needs additional testing and IVs for fluid that could cost another $3,500.00. I asked about financing and was told just to look it up. We couldn't even see the veteranian face to face. Everything was done over the phone. She was talking way too fast even after I asked her twice to slow down and repeat. They only seemed to be concerned with money. I do not recommend this vet at all. We only went because it was an emergency. read more

Decided to give this place a try despite a try because i'm a Penn student and this is the closest place. They give discounts for penn students (20% off i believe) which is really nice but make sure you mention it to them before you check out, otherwise they wouldn't know to get you the discount. I have two kittens and i would say they definitely have a pretty good system of keeping the patient's records. Each time i call to talk to their vet, make an appointment or pickup anything it's always been super easy. I've never had to provide much info over the phone - they probably already have the records pulled up from my number when i call, which is super convenient. I've had to take them to the vet a few times, both regular examination and emergencies (because one of them was picky and won't eat for 2 days -_-). The check in process is really easy you do it over the phone and someone would come outside and pick them up. You would talk to a vet student over the phone who goes over the basic questions about their diet, energy level, any abnormalities etc - very thorough. If you drive in then you would talk to the vet over the phone as well for covid safety reasons. I just walked there so they let me stay in the room with the pets when the vet came in. The waiting time definitely can get a bit long - be ready to spend about 2-3 hours there, even though the checkup with the vet is usually about 10-15min. Their vet is Dr Casal, although i think they will be getting a new vet once they become adult cats. I love how they separate by age of vets which is definitely important and not something i noticed with other vets. She's super patient very sweet old lady who has cats herself. I was able to ask a lot of questions without being worried about getting judged or anything. I was also able to get her advice on various things such as taking long road trips over the phone and she's always been super helpful and patient with me. That i definitely really appreciate. Overall, pretty good experience with penn vet so far. Only complaints are wait times and the bill is definitely on the higher end, especially without student discounts. read more

Due to Covid you will be separated for hours without your baby. My dog was visibly dehydrated and was kept for almost 4 hours separated from me without being hydrated. The vet wanted to wait another couple hours for results before hydrating my baby. I had to wait over an hour for discharge. Do not come here if you don't have to. The prices are ridiculous and they use students. read more