I had a terrific experience with getting my transmission fluid flush today. Patricia, service rep…read morewas on top of things and ensured that I had a high quality experience. I appreciate that.

Worst dealership experience I have ever had with the purchase of my sons car…read more They sold me a car that has spend its entirety in the shop getting repaired and the dealership has refused to help or simply just ignored my please for assistance with the vehicle repairs or simple to just take it back. I will never go back to an Auto nation nor will I ever recommend them to anyone.

My name is Richard Ramos. Recently, I purchased a vehicle from Patsey Fowler at AutoNation GMC in…read moreCorpus Christi. I'm a 49-year-old man who has owned multiple vehicles. In the past, I've purchased two Corvettes, one Tahoe and used BMW X6 from AutoNation dealers in Corpus. I must admit that purchasing this vehicle was the most professional, personal, and enjoyable experience I've ever had. I've never had a salesperson in my life who went to such great lengths to ensure that all my expectations were met. Patsey not only ensured the deal was completed but also continued to check up on me to this day to ensure my vehicle met my satisfaction. She exceeded my expectations. She's an asset to your organization. I'll be recommending her to everyone I know.

Whether you're local to Corpus, or far away, Jacob Ponce will make sure you receive the vehicle you…read morewant. I found a vehicle online, but felt there was no way I could go pick it up...maybe if I flew down and drove it back. Marcus and Jacob worked a deal to get me the vehicle after my requested repairs/updates were completed. There are local automation locations to handle any after-purchase maintenance. I'm giving this a solid 4-star because of the ransomware issues and difficulties in getting responses. Maybe all the car dealerships are struggling with those so I might just come back to this later and add a star.

Bought a Kia several years back here, in for oil change this am. I have always found the service…read moredepartment friendly and courteous. Hate to spend my Saturday on an oil change but if you have too, they have a clean cool waiting room with feee coffee and cookies so it make a it a better experience. Our vehicle purchase was also one of the few new car buying experiences I have had. Sales staff was also very friendly up front and helpful. I highly recommend.

All I can say is that they will lie right to your face. We leased a car March 18 and traded our car…read morein, with half going towards lease and half coming to us. We are from out of town and we were to get our check on the 20th on our way out of town and they didn't have it, so agreed to mail that Monday the 23rd. We have not received it yet and it is April 8th. I have called numerous times to only hear a different story and promised each time. They have no respect for their customers and they continue to lie. I'm very insulted by the fact that they believe I'm that stupid to believe their lies and very disappointed that they are so incompetent to issue a check. BEWARE THEY DO NOT STAND BY THEIR WORD.

They will pressure you and rip you off. They sold me a car that was deemed dangerous one year later…read moreand they completely turned their backs on me. If you do go to these dishonest people, bring the vehicle to mechanic the same day. That way you can get your money back.

I call these people the previous day letting them know my tires are going flat and will most likely…read moreneed a new set. I am a repeat customer which means my vehicle is on file. Dropped my car off via appointment at 9 am to get new tires. They call at 2:30pm to tell me they don't have any. It's now 3:41pm at Discount Tire.

Roy T!!! You are the man!…read more I was searching for a C300 with specific features and found one 3 hours away. Roy and I handled all negotiations over phone, text, and email before I made the trip. When I purchased, there were no surprise fees or charges. What I really appreciated was being treated as an equal by Roy as well as the entire dealership. There are plenty of times where professionals will discuss with my husband even though I am the ultimate decision maker for my car. Minor details that could've been a hassle if it wasn't for Roy's communication, follow-through, and general professionalism: - The C300 had a few small paint chips from normal wear and tear. - The spoiler wasn't attached properly Solutions: Roy said he'd mail over a touch-up kit, and he did. He also advised me to take it to my local Mercedes dealership for warranty repair (I didnt have the time to wait for the service to be done same-day at Ed Hicks). I followed up with my local dealership and like roy said, it was covered under warranty and everything went smoothly. The whole experience was easy, honest, and pleasant. I'm planning to buy future cars from Roy

I regularly purchase vehicles out of state and rarely write reviews, but this experience stands out…read morefor the wrong reasons. I agreed to terms on a car and was ready to move forward. Instead, the dealership delayed the process on their end while "checking with other dealers" and handling things internally. During that time -- after several messages, a few phone calls, and multiple days of back-and-forth -- the car was sold to someone else. This wasn't a case of a last-minute competing buyer. It reflects a lack of deal control and a willingness to continue shopping a vehicle even after terms are agreed, without clearly communicating that to the buyer. At the level of purchasing a $90K+ vehicle in cash, there should be a much higher standard of professionalism, transparency, and follow-through. Instead, I was left in limbo while the dealership continued to pursue other options behind the scenes. The result was a complete waste of time and a breakdown in trust. If a dealership is not prepared to secure a vehicle once terms are agreed, that should be made explicitly clear upfront. Proceed with caution, and make sure you have explicit written confirmation that a vehicle is being held before assuming a deal is in place.

A Special thank you to John Aguirre and team for helping make this such an incredible experience…read more My husband is absolutely thrilled with his pickup! John provides outstanding customer service and is always straightforward, honest, and professional. The quality of the vehicles he offers is second to none, and he truly takes care of his customers. I've been doing business with John Aguirre since the 1980s, dating back to Pagan Lewis and that level of trust doesn't happen by accident. Over the years, he has consistently delivered excellent service and quality vehicles. I wouldn't buy from anyone else. Thank you, John and team for another great experience and for helping make this special purchase one to remember!

We came to Primetime Auto after we had gone to a few other dealerships...we spoke with John. We…read moretold him what I needed versus what I wanted...and what we got was above and beyond! They have an amazing way of making you feel like family...he explained everything and made sure we understood...he answered every question we had honestly. I left the lot with not only what I needed but what I wanted as well! He was truly God-sent! Thank you so much for all you did to make this deal happen! We will definitely be a returning customer! May God continue to bless your journey Mr John and all your employees as well! Thank you for everything!!!

Had my car in the shop for 5 months and the dealership sent it home with "repaired" to just find…read moreout they cleared the code and didn't work on it just to have it back to them the next day for the same issue. Then after having it for months later they tried to get me to pay for a 1900 repair that it didn't need just for me to pick it up to take it to a local mechanic and it was just a leak they had nothing to do with what they were trying to repair.

Both sales and service personnel try to be helpful, but seem to have their hands tied by management…read morepolicies to really help get anything done for customers. I have had horrible experiences over and over again. The general manager actually told me he didn't care if their customers were unhappy or dissatisfied because they were always so busy.

Excellent Service... Robert Flores was awesome…read more.. They were able to repair my 21 year old Ford Fuel problems..

I went in to buy a used 2016 Corolla and came prepared with research and the vehicle history. The…read moreexperience raised serious concerns. The salesman confidently told me the car did not have a CVT transmission. It does. When I asked whether the transmission fluid had been serviced (it never had, across 159,000 miles), he refused to do a simple drain and fill and compared it to "back surgery on someone with no back pain." He handed me the dealership's own internal repair order, and that's where it got worse. It listed an "A/C Evacuate Recharge" that did not match what AutoNation reported to Carfax. It also documented a cooling system leak diagnosis, a cooling fan replacement, and a suspension/steering repair, none of which were disclosed to me. A cosmetic repair package had been declined internally, and two prior damage events on the Carfax were never mentioned. When I asked questions, the answers disappeared. The salesman repeatedly said he "wasn't a mechanic," couldn't find anyone who was, and didn't know how to find the information in their own system. The moment I started asking informed questions, his demeanor changed entirely. I did not buy the car. I purchased from another dealership the same day and was treated with honesty and respect. I documented everything and filed a complaint with AutoNation corporate. I asked only for accountability and better training, no compensation. The full story, with the actual documents, is here: thereasonablecustomer.com Reasonable customers deserve honest answers. I didn't get them here.