Needed my brakes repaired quickly, and they were able to get it done same-day, and for a fair…read moreprice. Very good communication, easy to get a hold of, and quality service.

I needed brakes. When I called, they said I could bring my car in and they would look at it, give…read moreme a quote before completing the work, and have it done within 2 days. Every interaction I had was so genuine and caring, the work was quick, communication was easy, and everything was completed as promised. We will definitely be back!

I have been taking our vehicles to Rusty's since I started driving. They have inspected and…read morediagnosed my vehicles and have even gave me an upfront quote on the repairs. Rusty's has always been upfront and honest on if any repairs are needed and what prices they would charge for parts. They are very kind when getting the job done and have never steered me wrong. My parents and grandparents have all been going to them since they first opened and I have even switched our fleet vehicles to them for service because they are a fairly priced and trustworthy company. I have even had a time where a mechanic accidentally backed my car into a hitch on someone else's bumper and they called me right away to notify me and let me know that they would replace the bumper. My vehicle was done within two days, and the bumper was brand new and no issues. They have always been a great company to deal with and are upfront with everything, speaking on this review from not only myself but three generations of my families' views on their company. If you are on a timeframe to make sure you get your vehicle back in time, they are always making sure they can work with you and keep you informed. Their customer service is outstanding and are always looking to go the extra mile.

Shady! Real friendly to u ! Trusted this A**h***! I wonder…read morehow much money I've overpaid him in the last 4 years. Paid twice for a part with same check lite issue. $300x 2 I can go on! Rusty quotes me $507 for a muffler on a 2007 Jeep Liberty. Had one put in for $220! Just went back to my NEW mechanic telling him whats already been done. Getting her ready 4 Winter! Nope wasn't done , but I paid for it! Thx Rusty Missing bolts , transmission seal still leaking! They just replaced GOOD Riddance!!

Called in for an alignment and they got my vehicle in quickly. The work was done right, and they…read moreshared a few recommendations that felt honest and helpful--never pushy. Great experience and value.

Provided an inspection of the vehicle. Seemed a little pricey but I knew my vehicles status prior…read moreto repairs. Paid it as it was my daughter's car and I needed to know everything is good. It's my daughter. Repairs were made in a timely matter/same day. I will follow up with my daughter as to how the vehicle is performing. I know costs of everything has gone up and I haven't paid to have brakes replaced in nearly 10 years but ouch. My bad as I didn't compare other shops prices as the vehicle is a Mazda and not everybody works on these. Waiting room: 8. Counter staff: 10. Pricing: ?. Quality of work: Will find out soon.

This shop was highly recommended by my neighbor. I took my truck there for an alignment and…read morecouldn't be happier. They now work on all my vehicles and I've had zero issues. I've found that the pricing is competitive and they have great mechanics.

This shop was recommended to me by another trusted mechanic for having my Jeep Rubicon diagnosed…read moreand aligned. There was a shimmy 2 other shops could not solve. Greg tore it apart & diagnosed it correctly. I couldn't afford the necessary part at the time so they put it back together so it would drive safely and charged me ZERO $0 for all the diagnostic time & labor! Wow! The alignment was affordable and well done. 100% recommend this shop as excellent (and no, they're not my family nor friends hahaha just honest, skilled mechanics!)

I recently needed some new ball joint bolts for my 1998 4Runner. Before contacting ToyoTechs , I…read morefirst tried getting the bolts through the local dealership. I tried filling out a customer support form with them online and then also filled out a parts request form complete with part number. They never got back to me in any way. But then I found ToyoTechs and everything changed. I filled out a service request form on their website in the evening and was contacted immediately the next morning via voicemail and email. Long story short. Blane at the front desk hooked me up with my bolts for a great price and also in record time. He even called their parts distributor to make sure I would receive them before the weekend, which I did. It really showed me how much these guys care about their customers because they went above and beyond for such a small sale . If you ever need help with your Toyota in Kalamazoo , look no further than ToyoTechs! I will definitely return if I need help in the future.

Very polite and understanding with the older well loved Toyota we bought in…read more We were able to get the car back on the road with the bill that my college student could afford. We will definitely use them again.

I just purchased a 2019 Volkswagen Atlas on May16, 2026 from a dealership in Nunica, MI after…read moredriving it home back to Kalamazoo I noticed fluid leaking I thought it was from the radiator because the fluid was clear, 10 days later the check engine light came on saying check my oil level during these ten days I started hearing the brakes squeal. On May 21, 2026, I called Master Mechanics because they specialize in Volkswagen and other European vehicles. They couldn't get it in that day I had to wait until May 27, 2026, because they were booked up and Memorial Day was coming on May 26, 2026, that's when the check engine light came on. I paid 39.95 for them to check out my oil leak issue and I paid 39.95 for them to check out why my brakes was squealing when braking. Well, they said my brakes look fine and that the noise was coming come the belt tensioner. After leaving the shop my brakes were still squealing here and there by the time I get almost home the brakes are squealing more. Well, I had to go into the hospital for a procedure on my heart in two days. I said I will deal with this after my procedure and so I did I called them back and was told to bring it in for a recheck, well the mechanic comes to me outside where I was seating saying it's your brake pads and asks me to get in the vehicle with him while drives so I can show him what I hear while driving so off we go, he says to me I wasn't the mechanic who worked on your vehicle the first time I tell him that the other mechanics said the brakes were fine, so he hears what I was telling him about the brakes squeal noise he says yeah it's definitely your brake pads so we get back to the shop he says to me let me check it out some more so we don't have any more misdiagnose- miscommunications so he takes the vehicle out again with another mechanic in the vehicle with him they get back pull it in the garage, finally he brings the vehicle out and park it I walk over to him, so he's saying he wrote some notes and the men at the counter will be with me shortly eventually I get up to the counter and they guy at the counter says we looked back from when you first brought your vehicle in and we couldn't see the brakes! But it looks like the dealership changed the brake pads but used cheaper ones but yeah it's your brakes pad and we need to scuff your rotors, so I'm livid but I can't afford to get upset or stressed because of my heart failure so know he says and yeah you got another leak going on in the housing area around the oil filter, I paid 493.00 for the belt tensioner that had nothing to do with the squealing noise coming from the brakes because I googled this after I started hearing the squealing noise come back, the fact that I was told they couldn't see my brake issue the first time is insane when they specialize in my brand of vehicle!! I want a refund for that belt tensioner, my trust is out the door with this establishment, not to mention I brought my land rover to them back in the summer of 2024 about some issues I was having with it at that time they were informative and said I needed a new engine and they didn't want to put work into it and charge me for anything because the engine was failing already, which I kind of figured that because my timing chain was making a loud noise at the time. This experience was very irritating; they didn't offer any compensation on their lack concerning my brakes and charging me for something that was not the issue. This is not professionalism at all.

Called to have my FRM reprogrammed on my mini cooper. I was told a diagnostic was needed before any…read moreservice could be rendered as well as added labor cost, and unnecessary service that I didn't need or required. scam service

Chris has taken care of my vehicles for years. He's honest and does good work! I love the puppies…read morehe's had in the office!

Our Kalamazoo based company has multiple vehicles which require both complex mechanical repairs as…read morewell as routine maintenance. Having used many other mechanical companies both large and small I can without a doubt tell you that every single other shop we have used either overcharge/ up charge erroneously, misdiagnose, or do the minimum possible while promising the highest quality. With Chris being located in paw paw the drive/ tow from Kalamazoo was discouraging, but only initially. Our relationship with Chris has grown to the point of complete confidence and trust. Chris not only knows an astonishing amount about anything from simple repairs all the way to high performance! But most importantly Chris is a genuinely good person who means well and actually cares about the well being of his customers! Not only that Chris is a local Firefighter, which in my opinion is one of the most selfless things a person can do. If quality, honesty and professionalism are what your looking for trust Critical and see for yourself!

My Husband, just took Our Church Van, into be Fixed & They did, a Good Job. Quite Pricey, though,…read morelike Everything else, I guess.

I went to Phil Walters to have air put in my tires and chose this store because of their 5-star…read morerating. Ryan was incredibly helpful and immediately came out and filled all four tires to spec. Thanks so much for all your help-I highly recommend!