Great place for repairs. They were quick to respond and came out and fixed my refrigerator issue…read moreright away which is what you want. The technician was nice as well. Thank you.

I will never trust another company to handle my appliance repairs. This company is honest, upfront,…read moreand does fantastic work. I can't recommend them highly enough. They've saved me so much money by repairing verses replacing my products.

Had a little scheduling snafu, but it was addressed quickly. Technician showed up in time as…read morescheduled, was very knowledgeable and very deliberate in repairs to our refrigerator. Tech verified everything was working as required multiple times prior to completing all the work. Cost seemed to be very competitive from what I have seen/heard from others.

My refrigerator stopped cooling, so I called this company based on a recommendation from someone on…read moreFacebook. The technician told me the compressor had failed and that I needed to buy a new refrigerator. I wasn't confident in that diagnosis, so I called Sears Appliance Repair for a second opinion. Their technician quickly identified that the compressor start switch had failed. He replaced the switch, and the refrigerator has worked perfectly ever since. I contacted this company to request a refund because of the incorrect diagnosis, but I've heard nothing from them since. Do yourself a favor--save your money and call someone else.

Had a fridge that the water dispenser wasn't working on. Reached out to Roush Home Services and got…read morescheduled. Scheduling was easy and communication was gr eat. Brian was prompt, friendly, and knew exactly what the issue was. Let us know how to fix it if it occurs again. Was fairly priced and would definitely call again for any appliance/handy man issues.

Mr Roush is a magician. He's exceptionally knowledgable about his craft and explains issues…read moreclearly. His repair of my gas dryer was an outstanding experience all around and his charge was very, very fair and reasonable. He's a very nice gentleman.

Eddie came to my home on a Saturday! He fixed a short in the wiring in my dishwasher. He was honest…read moreand didn't try to charge me for something I didnt need. He even called to let me know he would be a little later than discussed.

The first time John's Appliance fixed our fridge, we thought he was too good to be true. The second…read moretime he came to fix a different fridge, we were convinced that John's Appliance Repair is one of the best true examples of outstanding workmanship, skill and talent. He really knows what he's doing. Is a great family man. Fantastic work ethic. Reasonably priced. Once he fixes it, it stays fixed.

They have just what you need for you do-it-yourself appliance repair needs. Look up the part number…read moreon the part or online, give them a call.

Quick reply time, service was fast and now my dryer is fixed. Very happy with S&K, we will…read moredefinitely use them again in future.

Tried to repair washer. Originally thought it needed a new water pump. when he replaced thiis he…read morefound out that the control board was bad. He recommended getting a new washer, rather than charge me for more repairs. He even offered to refund all my money, which I declined since he had worked on it for 2 or 3 hours. Very honest, fast and hard working, Highly recommended!

Must experience to believe. Highly recommended. Professional and courteous among other virtuous…read moretraits.

My Maytag dishwasher wasn't working, they came and gave an estimate. It was a case of repair or…read morereplace (cost wasn't too dissimilar), but I had such confidence in the service tech Jamie, that I went the repair route (one less appliance in a landfill). From scheduling, ordering parts, scheduling install and install everything was a breeze. Janessa in the office possesses great communication skills as well. Five Stars start to finish.

Wall oven had an electronic door lock glitch. A tech named…read moreJamie came out and found the problem and pointed out the unsatisfactory installation done by whoever did installs for Big Sandy Stupid Store ( they suck) three or so years ago. Took a few days to get a new part (weekend). As soon as the part arrived, Jamie came out and installed and tested it. Very courteous and PROFESSIONAL. Cost was a little south of $500 which I thought was reasonable.

I used Laurie Mechanical for a stove issue I was having. They did a great job and communicated well…read morethrough out process. I would use them again I really enjoyed their upfront pricing. That took away not knowing what to expect.

I patiently waited over a week for the service person to arrive and reached out several times. All…read morethe repair companies are booked days in advance. I reached him and he apologized on Thursday. We booked for Friday, he again, did not call or show up. I do not recommend this company if you have an emergency service need. Unfortunately, because it's my primary refrigerator and my kids are home for the summer, so it was filled with food, I took time away from my work. Since he did not show up, I had to throw away food and will receive no compensation for the lack of service. Please do not use this company.

They repaired our 1991 Jenn-Air stove. Other service companies would not do the work because their…read moresuppliers didn't have the necessary part as it was listed on back order. This company was willing to do it if we could find the part. After a few weeks, we were able to locate one. Their service representative, Jerry, was on time, professional, and competent. He was able to fix the oven door and left everything in a good order. We had several discussions with the front office to answer some of our questions and to verify that we had the correct part before we ordered it. We also appreciated that they were able to quote based on an email since the issue was a broken oven window that was easy to show by attaching a picture to an email. Since we didn't want to pay for a visit if we could not find the part and needed an estimate the cost so we could decide whether to replace or repair, we were glad to be able to get a email quote for a smaller charge. They then deducted the charge from the final bill

I would give this company ZERO stars if I could…read more Stay away from Capital City Appliance. This has been the worst appliance repair experience I've ever had. In my opinion, this is the worst repair company in the area. The technicians were incompetent and unable to properly diagnose the problem. Instead of identifying the root cause, they appeared to be replacing parts by trial and error. The customer service was equally disappointing and horrible. The office manager, John, was extremely rude, aggressive, unprofessional, and irresponsible. At no point did we feel that this company cared about us or our concerns. Our Bosch dishwasher displayed an E15 error code, and Bosch recommended that we contact Capital City Appliance for service. That recommendation led to a very frustrating and expensive ordeal. The experience with Capital City was like a real nightmare. We waited nearly two weeks for our first appointment. Over the course of four service visits, the technicians replaced four different parts and charged us more than $1,100. Despite all of that, they never fixed the dishwasher. After each visit, they assured us the problem had been resolved, only for the same error to return. It seemed like they were guessing instead of properly diagnosing the issue. When we contacted the office for help, we received no support. Rather than taking responsibility or working toward a solution, our concerns were dismissed. In the end, we gave up and bought a new dishwasher, which cost less than what we had already spent on unsuccessful repairs by Capital City Appliance. Based on our experience, I cannot recommend this company. I also hope that manufacturers and home warranty companies reconsider referring customers to Capital City Appliance. Poor service like this reflects negatively not only on the repair company but also on the manufacturers and warranty providers that recommend it. I encourage other customers to share their experiences with manufacturers and home warranty companies so they can make informed decisions about their service partners. In our experience, Capital City Appliance did not provide competent repairs or acceptable customer service, and I believe manufacturers and warranty companies should carefully evaluate whether this company should continue receiving referrals.

I requested an appointment online to fix a leaky KitchenAid dishwasher. Was texted back that they…read moredo not repair leaky dishwashers of any kind. They were highly recommended by a local appliance parts company. I guess it is my fault as I didn't read the fine print on their website. They texted the fine print to me. Quick response.

My oven stopped heating, I called on Friday and they got someone out today! Fast, courteous, and…read moredependable. Highly recommend!