Leonel is a nice person but I urge you to proceed with caution…read more I regretfully let him handle my vintage luxury watch which resulted in broken links that he claimed to be due to rust/corrosion. I would have appreciated it if he said this is beyond what he can do. Instead he damaged the bracelet and made suggestions that would have done even more damage. I'm glad I listened to my gut and took my watch back for a professional assessment. I ended up spending hundreds to replace the links and repair the damage. It was an expensive mistake that I don't wish for others to make. P.S. He failed to return all parts of the watch which resulted in multiple unnecessary trips to his shop. I had high hopes on what I thought would be a "simple" adjustment on my watch but I ended up in a very stressful and costly situation.

Came here on a search for a watch repair service. He is very friendly and will let you know if he…read morecan fix it or not. Service cost was $35 with battery and took about an hour. Would recommend this local as someone to check out.

Great service! Fast and knowledgeable! I wish I had gotten the employee's name, but I totally…read morespaced. He helped my son remove two links from an old-school Tag Heuer watch that my husband had gifted him. He explained to my son the watch's value and how important it is to take good care of it. My son walked away feeling super cool, knowing his watch was special and something to be proud of. I also bought this beautiful ring while I was there. They have gorgeous, unique jewelry too!

I encountered poor customer service on 6/3/26 at 4:45pm, which included being insulted and wrongly…read moreaccused. I suggest reviewing your CCTV footage to verify that I did not tap your glass counter. I had three watches requiring battery replacements. Due to the unpleasant interaction, we promptly left and I do not wish to engage with that employee further. Your staff would benefit from customer service training. I recommend avoiding this store and visiting Macy's Watch & Jewelry Repair instead.

I have been calling this location for weeks and even went to the business itself. There is zero…read moreresponse and when I've gone during the daytime store looks closed. Super frustrating

I am so sorry to hear that the owner passed away. I was only able to ask for his help one time and…read morehe was so wonderful. I could see all his customers who came to the shop loved him and were regulars. I send my condolensces. He was one in a million.

This is my go to watch repair and service place in the whole bay area. I had to replace the…read morebatteries on a couple of watches other the years and Peter is always available and do an excellent job. The last time I replaced a watch battery was for my daughter's watch she purchased second hand from a fair. Despite the new battery, the watch stopped working a day after. I took it back to AJR to see what could be done and Peter worked his magic and got the watch working again. He said these older watches sometimes just need some oil to get it moving again. I asked him how much and he said it's included with a battery change. I'm a happy customer!

I dropped my watch off with Peter for maintenance. It's an automatic Seiko and granted it took a…read morewhile to get it back, but the watch is running well as far as I can tell for a 12 year old seiko. He even offers warranty on their work. If you have an automatic watch that needs work done or maintenance Peter and his team can help you out there. Peter even reached out after the maintanence work was done to see if my watch was running well. Will go to again for service and maintenance!

I got my Rolex, I am so happy, very good experience, very good service from Beth and Sultan ..,read more

Thank you Jorge & Dayana & Chase & Beth & Sultan for your service! You guys have amazing service…read moreand excellent jeweler expertise! Appreciate you all! Go to JORGE for your jewelry hacks and tricks he'll put you on :)

Great friendly service! Needed my watch battery replaced and they did it so quickly. After I left…read morethe second hand stopped working so I returned and they were happy to fix The jewelry also looked really pretty, will definitely consider them next time

They've repaired my necklace and replaced watch batteries. Very nice, good work, reasonable…read moreprices. Excellent local business!

Popped in when there was no line to have a Seiko watch bracelet sized. Dude was fast and cost $10…read more Unlike other places I've had sizing done, he actually came to make sure it was right and that I was happy with the new size! Rock star move.

I had a pretty disappointing experience with this watch repair service. I found them on Yelp and…read morewent in for what I thought would be a straightforward dial swap. From the start, the watchmaker seemed really unsure about doing the job and kept suggesting I go elsewhere--first to get it pressure tested, which I didn't need, and then even to buy tools to do it myself. I had actually mentioned that I considered doing it at home but didn't have the tools, which is why I came to a professional in the first place. Instead of reassuring me, he kept suggesting other places to go, which made me feel like he didn't even want my business. I had already driven there, paid for parking, and just wanted the job done. Eventually, he agreed to do the swap, but when I came back to pick up the watch, there was a hair on the dial--something I wouldn't expect from a watchmaker with 20 years of experience. When I pointed it out, he didn't believe me at first and got defensive, which made the whole experience even more uncomfortable. Overall, it felt unprofessional and not at all what I expected. I can't recommend this place based on this experience. Maybe it was just a bad day for him, but it definitely wasn't what I was hoping for.

konstantin is a wonderful person who runs an honest great business. He cares for his customers, and…read moreabove all else, will not try to over charge you or sell you something you don't need. finding an honest jeweler now a days is difficult, but Konstantin is as honest as they come. I would recommend Kupfer to anyone asking for a great jeweler.

Kontstantin really came through for us when we needed an appraisal for a piece of jewelry for…read moreinsurance purposes. Even though we didn't have an appointment and he was leaving for two weeks the next day, he did the appraisal while we waited. We highly recommend Kupfer Jewelry for any service or purchase.

This guy opened my watch and scratched my case back. Don't come to these guys I'm gonna get in…read moretouch with management with the mishandling of my watch.

Unfortunately I had such a bad experience with this establishment. Came to drop off my necklace…read morefor repair to Peter. A month and a half later, no calls or texts so I decided to show up at the store. Talked to Paval (nice guy) and he saw that my necklace was just sitting there for 3 weeks "waiting for response for repair." From Peter's quote of 70 dollars for repair, because of the price of gold increase, it would cost 22 dollars more. Even Paval didn't understand why it was just sitting there for 3 weeks with no contacts. So I decided not to do it with them. So it took another week or 2 to ship it back to Macy's. 2 months of wasted time, I went to Maze Jewelry in Serramonte and they quoted me 60 dollars for repair. No additional charges, just a flat 60 dollars and my necklace was replaced within 1 week. Will definitely not be using them again.

Small quaint business, (I want to say family operated but I don't know for sure) full of…read moreknickknacks and good finds. This is my second time getting a necklace fixed and I'll continue to come for ANY/ ALL repairs because the work speaks for itself and the customer service is amazing! All in all 10/10 would recommend and the pricing is "chefs kiss" paid $20 for a repair I was quoted "$100" at another establishment..

Needed assistance to put the cover on for my 2 watches. I already replaced the battery myself and…read moretook the cover off. Unfortunately, this cost me a total of $12.00 (20% included for new customers). This took him under a minute and should had been a cheaper charge or complimentary. Next time, I will purchase on Amazon a bench machine myself for $13.00. I understand it is not a professional machine but will do the part. I understand that the hustle is real for businesses but the charge was a lot for the time and no effort spent.