Extra Care Carpet & Tile Cleaners…read more We highly recommend this 20-year-old company to clean your carpet and tile. Hired Extra Care Carpet & Tile Cleaners to do our home. They were straight forward and upfront with their costs and never tried to upsell us on their services. They were fast, competent and left no mess. We have been in the business of Disaster Recovery for over 30 years. I will use this company again. Cecil Walker CW Construction, Inc. www.cwconstruct.com

Had to hire Stanley Steamer to re clean all the carpets that Extra Care Carpet cleaning was already…read morepaid to clean, because they did a poor job with equipment that broke down and still wasn't working on the second attempt. Stanley Steamer got it done on the first try. I hired Extra Care Carpet cleaning to clean the carpets in my whole house. Upon arrival Josh wetted down all the carpets with a pre treatment spray. Then when he went to start cleaning the carpets his truck broke down and he wasn't able to clean the carpets. This was at 11am, Josh left and said he would have to return once his truck was fixed. Josh returned at 6:00pm the same day after my carpets had been sitting wet all day. He then cleaned the carpets, I was busy working on a project outside, so I was not inside the home to watch how he cleaned the carpets. The next morning when the carpets were dry I noticed the area by my rear patio door looked like the carpet had not been cleaned at all, it was visibly darker than the other areas. I also noticed another spot in a different area. I contacted Josh regarding this and he told me he cleaned that area several times and the carpet would be a different color because of the wear pattern. I explained to Josh that the carpet was just installed less than 8 months ago, and there seemed to be no reason this would not clean out. Josh then said he scrubbed and scrubbed and the area was going to be darker. Based on my prior experiences with other carpet cleaners and never having this issue before I decided to see if I could clean the area myself. I took a damp rag and some spray carpet cleaner and worked on the area briefly. I went thru 4 different rags and each quickly turned from white to brown with dirt. I then went to the other spot in a different area and sure enough it cleaned right up as well. Based on this it was obvious that Josh equipment was not working correctly. I paid $140 to have my carpet wetted down with zero cleaning. I immediately told Josh how easily I was able to clean the carpet and requested a refund since it was evident my none of my carpet was cleaned. Josh then offered to come back out and clean the affected area. I told Josh I wanted a refund since he already told me he tried his best on that area and that it was always going to be darker, which was not true since I easily cleaned the area. Josh said he would not give me a refund and then compared my request to going to a restaurant and asking for a discount. I again requested a refund and advised I would have all the carpets cleaned by another company and present him with the receipt to indeed prove I had to pay someone else to do the job correctly. Josh refused to offer a refund. I hired Stanley Steamer to come out and clean the carpets again. They cleaned all the same areas including the spot that was showing dirt. After they were done and the carpet dried the area that Josh said was worn and would always be darker, was nice and clean, with it being the same color as the rest of the carpet. I contacted Josh and sent him a copy of the Stanley Steamer bill and gave him one last chance to make it right. Josh refused to offer a refund and said he had offered to come back out so he owed me nothing. After Stanley Steamer easily being able to clean the area it was clear to me either Josh's equipment wasn't working right or he didn't know what he was doing, either way I am owed a refund because he did not do the work I paid for. If you do happen to use his services, I highly recommend using a credit card, even though he will charge you 2.5% extra, because then this way you can dispute the charge if you have an issue with him. I unfortunately wrote him a check.

I rarely say this about carpet cleaning services but Don has a great thing going here. He and his…read morecrew are top notch and will do everything to get the stains out with out hitting your wallet too hard. I've seen them work on carpet which was completely shot and they turned it in to acceptable living conditions for my next tenant. They are devoted to the customer and they have a high level of attention to detail.

Called them asking about cleaning a 12/12 rug which they couldn't do but referred me to another…read morecompany and were really nice on the phone.

They were great!!!! Great customer service. They get the job done. No up selling, great prices…read more Will tell everyone in my complex. You guys need to advertise more.

We have been using the services of Brent and carpet Rescue for many years. They are always…read moreavailable, reliable, trustworthy, reasonably priced. Brent has taken care of and solved numerous problems and cleaning situation's with expertise and specific care for our furniture, carpets, upholstery, anything and everything. We would never call anyone else for anything from a spill to a flood! They are absolutely the best!

They have been cleaning our carpets for years. Great service, great team and they always do an…read moreamazing job. I wouldn't call anyone else to do this job.

Was getting a quote built with this company for a house my father in law was renting out…read more First awesome thing- worked with me (per my request) all through text message! Very responsive and convenient! We had to get carpet cleaning per the lease and the company said due to dog damage they believe the cleaning will not help. They offered to do the job, several hundred dollars... but warned that they truly believe the rental company will still have to take the deposit to replace the carpet even with their great cleaning. THEY TURNED HUNDREDS OF DOLLARS AWAY DUE TO THEIR NEED TO BE HONESTY WITH OTHERS! Turns out they are a faith based company and that was no surprise. Rep told me "The best is honesty that is how we run our business, God First and all the Glory to Him. We work for the Lord". I WILL NEVER GO TO ANOTHER CARPET CLEANING COMPANY! These are truly great people who will surely receive their true reward. God Bless Divine Care Carpet Cleaning!

We didn't quite know what to expect as we just moved into our house. The carpets and area rugs were…read morequite dirty. Carlos did a great job. He was here the whole day working very hard, moving furniture and stuff, so he could get to clean places which had never been cleaned, or only lightly cleaned. For sure, we are going use Carlos again.

Showed up early, cleaned carpet and tile and did a wonderful job. House looks like new.read more

The service man beat me to the house. As I turned in the driveway he started yelling to me don't…read morepark next to me I have to open those doors. He didn't seem happy. I asked to see the invoice to make sure the price was the same. He came inside the house and checked each room . He pulled his hoses in the house leaving the door wide open. I would pull it close as I could to keep air inside cool. But he seemed unconcerned and kept leaving the door open. When he got down stairs he stated I had an extra room. II counted the rooms again for him. Plus this was something he should have said before he had done the top floor and stairs. He refused at first but I told him I had a record of all I was told initially on the price. He left the house after my payment leaving water on the floor at the entrance. He never asked me if I was happy with the service or gave any suggestions on how to get the tough spots out. I won't use them again!

You really can't tell if your upholstery is clean till it's totally dry. Paid $98 and my sofa looks…read morethe same. If you can't take out stubborn pet stains be honest and transparent versus taking customers hard earned money. Called to make a complaint and the owner never called back. Buyer beware!

The team did a great job a a few carpet stains we had. Always professional, knowledgeable and…read morecourteous.

Very courteous and professional service. I called and got an appointment time very easily and even…read moregot a call back to reschedule for something sooner as i was calling in because my dog peed on the new carpet. Seth was awesome. He was punctual, knowledgeable, and friendly. He went over my carpet to make sure that there wasn't any stains and did a great job cleaning the carpet and deodorizing it. I will definitely keep using their service for future needs, and highly recommend them to all friends and family. It's very hard now a days to find small businesses who do what they say they are going to do and still have a sense of professionalism and customer service friendly. It is greatly appreciated!

I'm always impressed with how quick Jim can get me on his schedule, and his kindness and…read moreprofessionalism. Plus, his rates are very reasonable. I will use him again and recommend him to all my friends. I've had Jim clean my carpets before and was very impressed with how well they came clean. These were mostly area rugs (that my dog thinks are his!) and when Jim was done they looked brand new. This time he cleaned my tile floors, which were never sealed and hadn't been professionally cleaned since we moved in 2 years ago. With kids and a dog, I was afraid the grout would be permanently dark, but they look like new.

I've had the pleasure of speaking to Jim several times. He is a local expert and cares strongly…read morefor quality results. Highly recommend this company.