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    S & S Muffler and Tire

    3.7 (6 reviews)
    Closed 8:00 am - 5:00 pm

    Services - S & S Muffler and Tire

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    Weeks in Benton

    Weeks in Benton

    1.0
    (7 reviews)

    The worst customer service ever! They left a tool in the engine and it did severe damage to the…read moreserpentine belt and other parts in my car in less than 13 days. Do not recommend for anything. Only about the sale, do not care about the ppl other than how they can make a sale!!!

    Unfortunately the horror stories about the service department are true. These guys screwed me out…read moreof $5,000. I was on a road trip and broke down in Benton due to shifting issues on the highway. I brought my vehicle in to Weeks and they told me the transmission was in bad shape and needed to be replaced. Pretty surprising considering it's a 2016 vehicle with less than 100k miles. I asked if there was any additional troubleshooting they could do and they told me nope, they were confident that was it. $3800 later I picked up the vehicle. Within an hour I broke down with the EXACT SAME issues I had when I brought it in. And the computer was even throwing the exact same code as before. Not only was I out the $3800, but I was stranded far from home. I had to find a place to stay, pay for a rental car, find a competent dealership to do the proper fix, and I ended up missing two days of work. Once at a dealership that actually knew what they were doing, they found an issue with the Powertrain Control Module, which is completely separate from the transmission and of course not covered by the new transmission's warranty. Ultimately this was a $600 repair and the vehicle has been fine ever since. I notified Weeks of everything that happened and they didn't offer anything more than an insincere "sorry for your inconvenience". They did not apologize for missing the PCM, choosing an extremely expensive repair without thorough diagnosis, or the additional $1k in costs I incurred by being stranded on the highway far from home. They did not offer a single cent to help pay for the costs I incurred due to their failures. They just kept repeating that they're "confident in their analysis." Who cares if you're confident in your analysis if the analysis is obviously wrong? My symptoms were literally unchanged after giving them $3800. I'd stay far away unless you also want to pay for expensive, unnecessary repairs and any additional costs that come from that.

    S & S Muffler and Tire - tires - Updated July 2026

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