I had the opportunity to purchase the first hummer EV,SUT and at MRSP despite a crazy demand and…read morelimited supply of these vehicles. From the moment, I came to the dealership until the last moment I left I was treated professionally. From Phil, Kevin, Brian, Michael, Chris , and Mr. Kerns, Everyone was outstanding. I will continue to recommend Kern and bring any future business and service to this family-run business.

I was rescheduled 3 times due to their incompetence. Then treated poorly and aggressively by the…read morebody shop "manager." Fortunately i had proof when i brought it up to the greater management. Unfortunately i cannot recommend this business to the people i know in my hometown.

Had an absolutely wonderful experience with our salesman Steve, and the personnel at Malloy Ford…read more Steve dialed into exactly what I was looking for in minutes and got our payment where we wanted it. The next day we drove down and test drove my beautiful new truck. Steve made sure that I understood how each feature worked and even hooked up my AppleCarPlay. All of the folks were polite and professional. I highly recommend this dealership!

The service department was dishonest. I called three times in July (6th, 13th and 27th) to get…read moreestimates for a Ford recommended 90 and 100k service and everything was set to go. I brought the vehicle to Winchester from 4hrs away to get the service done on a 2016 F150. I dropped it off on a Sunday night. Monday morning I get the call and suddenly everything has doubled and they have no record of the original estimate in the system. I should have had the estimates emailed to me! I'll take the hit for not having a written copy of the estimates sent but this is just dishonest and deceptive business and an utter waste of time, money, and effort.

I needed an inspection. It was done quickly, and the staff is professional, friendly, and helpful…read more I'd also like to give a shout-out to Steve in the Sales department. He's a really nice guy, no pressure, knowledgeable, and a real asset to CMA Subaru. I've also recommended Steve to neighbors, and they also had a pleasant experience purchasing a car from Steve.

Will only have Klarissa as my service manager …read more Fast efficient , pleasant , courteous

Tri‑State Nissan (Marlow Motors) April 22, 2026, I purchased…read morea vehicle here and experienced several serious issues that I believe other customers should be aware of. My paperwork contained a $658 Tire & Wheel product that I never selected, never initialed, and never signed for. This amount was added to the total loan amount. When I went home that day, I knew what the odometer was. When I reviewed the documents later, The Odometer was the same 7 on the July 10, 2025, State Inspection form. I only have 5 pages of the ILAW Finance form that is printed on a regular-size bond paper. 1 front page of gap without agreement Disclosure the same as the tires /hazard. Odometer 1 front page, so no sales receipt, no Buyer agreement. When I asked about it, the Buyer's Order showed misaligned formatting and reconstructed sections, which raised concerns about accuracy and transparency. When I asked for the contract to be corrected, I was told it "could not be changed," even though the product was later canceled and refunded -- proving the original contract was incorrect. Despite this, the dealership refused to correct the Amount Financed or provide a clean, accurate Page 2 for my lender. Communication was evasive, and responsibility was repeatedly shifted between staff and management. Instead of addressing the issue directly, I received short, dismissive responses that did not match the dealership's stated values of honesty and integrity. I have since reported the matter to the appropriate agencies and my lender, and I hope my experience helps others approach this dealership with caution and awareness. The salesman Darrell Webb. I give him 10 stars: "Community‑Minded, Innovative Problem Solvers Who Exceed Customer Expectations With Honesty and Integrity." ...is exactly the kind of corporate message that sounds beautiful on paper but collapses the moment you compare it to how they actually treated me. I was discriminated against based on age. Maybe so, Marlow, but you are not in your dealership at Tri-State Nissan. You are Hiding inside your GM Jeremy Skirt. I give Marlow Tri-State Nissan 10 X 0s. I will not recommend this place for buying your vehicle when you are 66+ years old. They will not give you all paperwork, secretly adding an add-on because they assume that you are old, you are losing it, that you never know what hit you. But I know what the Finance director did to my purchase. But I am 66 years old. I found out everything about how they do business with elderly buyers. It has been two weeks now that we have been emailing back and forth, and Nissan USA is replying to all my emails to Tri-State Nissan. But we are not done, I filed my complaint with the FC 3 days ago. Update: After posting my original review, I reviewed the "Marlow Motors Principles" folder the dealership gave me. It states that they are "Community‑Minded, Innovative Problem Solvers Who Exceed Customer Expectations With Honesty and Integrity." My experience did not reflect these values. The paperwork I received included an unauthorized product I never selected or initialed, and when I asked for the contract to be corrected, I was met with evasive communication and shifting explanations. The dealership's actions did not match the principles they promote in their own materials. I am updating my review so future customers understand that the values they advertise may not reflect the actual customer experience.

I had a true Five star experience across the board with Tri State Nissan, my salesperson Jason…read moreJohnson and others. Jason responded right at opening to my query and we conducted the majority of business over text. I explained that I needed to be in and out at the dealership because I was in the throes of a migraine. When I arrived Jason was waiting outside for me, everyone greeted me speaking softly and I spent the majority of my time there in an office with lights off, and no speaker system feeding in. I also forgot the title to my trade in and Jason picked it up from me the next day. I didn't want all the car purchase fan fare, but he did hook up my Bluetooth and even followed up the next day to see if I needed him to go over the car with me now that I wasn't compromised. I would recommend the dealership to anyone, and I would be a return customer.

Let me start with buying new lug nuts for my tires. Turns out one was missing. I only figured it…read moreout when I got a flat tire. To give this dealership credit, they did offer me a free oil change. Second, I called about the TCM recall. The letter says to take your car in if either the check engine light is on or the car is having transmission issues. They did not want to even look at my car without the check engine light on or I pay $500 to check the transmission. I did say that my car is stuttering and feels like it's going to turn off. But the advisor insisted I pay 500 if I wanted checked out. Lastly, my horn went out. The advisor quoted $500 to fix my horn. It sounded excessive to me. So I didn't have them fix it. But then I was still charged $10 for looking at it. Not only did they want to overcharge but nickel and dime a customer. I'm not 100% sure that the advisor for my second and third issues were the same. Since one was over the phone and the other in person. But it seemed like it. JR and Joseph. They definitely need some customer service training. He did not seem trustworthy at all. Which you want to trust the person you are giving your money to. Also, they charge a 3% surcharge on credit card transactions. Which is nuts, considering it's such a big company.

I purchased a used car that was supose to checkout before I bought it had a Day time driving light…read moreout the Sales Manger said they where just for looks didn't have to work. I would rather he tell me he didn't know not lie to me like I am stupid I didn't get a warranty with the car but was told the car had the bumper to inspection the sales Men was great would buy from him again at another Dealership.

Over charged and refuse to answer phone calls about it. I would never go there again.read more

I will start with the good. The young lady at the service desk, blonde hair, well done tattoos on…read moreleft arm, and the two cashier ladies were awesome. Very friendly, very nice, and very helpful. Now the bad. I took my avalanche in because of an airbag recall, however, I was having issues with the stabiltrac, the #1 cylinder was miss firing. So I replaced all the coils, wires, and spark plugs yet the issue remained. To give context as to why I went to the dealership, years ago I bought a Nissan pathfinder that was over heating. I changed out everything possible and still the same issue even after taking it to two mechanics. No idea what the issue was. Took it to Nissan in Winchester and Nissans have a heater switch that is more or less specific to Nissans. Only a Nissan mechanic would know about this issue. So it was finally fixed. So I took my avalanche to Malloy because I thought maybe they had a better way of determining the issue. The way I had to park my truck there was at an odd angle due to the parking lot being full, this matters later. I asked them to do a diagnostic on the truck for 180 bucks. What I was told a day later was that the #1 cylinder was bad, they would have to break it down to see what the issue was which would be expensive and they took an oil sample and found metal shards in the oil. When I came back to pick up the truck I noticed it was on the exact same position, the dirt on the hood was the same as when I left it, and there was no way someone got an oil sample, I crawled under the truck to look and there was zero fresh oil and the plug had not been touched. So I paid 180 bucks for what AutoZone does for free. Their solution was a 12k engine replacement. I cannot prove they did nothing, but I could see that they only hooked up the diagnostics device to the interior port and that's all. I would never take a vehicle to this place for work nor would I buy anything from them. Finally, all cylinders began to fire properly, the issue is with the computer. And they never even mention that.

BLAYNE SPIES (Sales): We had gone on a far and wide search for a vehicle. After meeting Blayne…read moreSpies, we decided we had found a sales experience reminiscent of how the experience used to be decades ago. Blayne from the outset acknowledged and spoke with all of us (not just the purchaser). He held the door open for my wife and let her walk in first. I was spoken to with respect, and he made sure to refer to me as sir throughout the process.  The car was wiped down even after the detail, tires checked, and every function reviewed. It is rare indeed to find a true gentleman of a bygone era. Blayne should be applauded for his professionalism and courtesy. Of course, we will be back when family members need a vehicle, and for service. Stellar experience! This is the first time I have felt a salesman should be acknowledged since my first car purchase in 1987.  Wonderful experience all around.

They provided top notch treatment for my purchase of a used Sorento. They handled my various…read moreinquiries about the car with care and professionalism. Their 23 point inspection was followed up with many maintenance and safety updates performed. I feel like my car is highly road worthy now and looks new. The salesman came in on his day off. The general manager provided great assistance. You would have thought I was buying an expensive new vehicle. Buying there was a wonderful experience