Over charged and refuse to answer phone calls about it. I would never go there again.read more

I will start with the good. The young lady at the service desk, blonde hair, well done tattoos on…read moreleft arm, and the two cashier ladies were awesome. Very friendly, very nice, and very helpful. Now the bad. I took my avalanche in because of an airbag recall, however, I was having issues with the stabiltrac, the #1 cylinder was miss firing. So I replaced all the coils, wires, and spark plugs yet the issue remained. To give context as to why I went to the dealership, years ago I bought a Nissan pathfinder that was over heating. I changed out everything possible and still the same issue even after taking it to two mechanics. No idea what the issue was. Took it to Nissan in Winchester and Nissans have a heater switch that is more or less specific to Nissans. Only a Nissan mechanic would know about this issue. So it was finally fixed. So I took my avalanche to Malloy because I thought maybe they had a better way of determining the issue. The way I had to park my truck there was at an odd angle due to the parking lot being full, this matters later. I asked them to do a diagnostic on the truck for 180 bucks. What I was told a day later was that the #1 cylinder was bad, they would have to break it down to see what the issue was which would be expensive and they took an oil sample and found metal shards in the oil. When I came back to pick up the truck I noticed it was on the exact same position, the dirt on the hood was the same as when I left it, and there was no way someone got an oil sample, I crawled under the truck to look and there was zero fresh oil and the plug had not been touched. So I paid 180 bucks for what AutoZone does for free. Their solution was a 12k engine replacement. I cannot prove they did nothing, but I could see that they only hooked up the diagnostics device to the interior port and that's all. I would never take a vehicle to this place for work nor would I buy anything from them. Finally, all cylinders began to fire properly, the issue is with the computer. And they never even mention that.

I had pre-approved financing and found the 2011 Toyota RAV4 through Truecars. Nic is a wonderful…read moreperson and honored the listing price, which had just been reduced. He is familiar with Navy Federal Credit Union's paperwork. He bought my very old trade-in for cash, found fee reductions, and transferred my existing tags to the new vehicle. I only paid less than $200.00 out of pocket. I have had zero issues with my vehicle. I would do business with him again, and would recommend him to other people.

My boyfriend and I recently bought our new truck here. We worked with Terry Miller, and it was such…read morea great experience! He is one of the nicest salespeople we've ever met. He took us on a great test drive, and showed us all the features and the system. He was patient and knowledgeable and very helpful and attentive. The finance staff was exceptional as well. We had such a great experience with Terry and the team at Honey Car!

I received a lowball offer from Jennifer at this dealership, and I was very disappointed by the…read morelack of professionalism shown by the establishment. For context, I was selling my 2024 Porsche Cayenne Sport that I purchased brand new for $135,000 plus tax. I was seeking a fair market value based on current listings. Carvana offered me $91,000, while the dealership only offered $80,000-$85,000. I would strongly caution others to be careful when trading in or selling a vehicle here.

Take care of yourself because they won't. Sold my trade with the old tag on. Did not follow up on…read morethe change of registration. Did not bother to call with the new tag on my 40k purchase. Don't trust this dealership to take care of you.

I had a recall on a used Subaru that I bought somewhere else (not at a Subaru dealer). I called CMA…read moreSubaru to have the work done, and I have never been so happy with a service department. They were able to schedule the work as soon as the next day, and were extremely friendly and easy to work with over the phone. I was texted a reminder prior to my appointment. When I arrived to drop the car off they directed me into their drive-through service area for a valet type drop off - no worrying about finding a spot to leave my car. Amy was friendly and efficient while checking me in, and made sure I didn't need a loaner. The work was begun on time, and they even checked for any other recalls. When they were finished Chuck Mason called and explained all the work that was done. Picking the car up was just as fast and organized. I'm pretty sure they even washed the car. It sure looked cleaner than before. So far the air conditioner they repaired is working well, and I would recommend the service department at CMA Subaru to anyone.

Everyone dreads buying cars, the hassle, the lies, the salesman, the finance guy, the manager, etc…read more I am happy to tell you, NOT here! Run by two of the nicest gentleman I have met, and that is it, they do it all from the time you walk in the door till they hand you the keys, you dont deal with anyone else. No pressure, no haggling, no lies. They let me take the vehicle I was interested in to my mechanic to check out. I would definitely recommend checking them out, especially if you are tired of the old way dealerships "do business"

I found a great deal on a used Hyundai Accent at Bingo Motors. I was very impressed with the buying…read moreexperience. It was quick, they explained everything, they gave me ample time to test drive, and the paper work process was very transparent. I felt very comfortable doing business with them. Two days after driving the car off the lot, the car wouldn't start. I got it towed and found out it had a blown head gasket! I was shocked and very concerned this would end up as one of those nightmare stories about used car dealers. I had bought the car as is, so while I couldn't expect them to do anything I felt like I had been wronged. After explaining the situation to Khaled at Bingo Motors, he assured me that this was not who they are as a company. He then took the car back and dumped $3000 worth of repair into the vehicle to remedy the engine. He didn't charge me an additional dime. I was blown away by their professionalism and integrity! I've had the car now for several weeks and it drives perfect. I would definitely do business with them again.

I took my vehicle into the dealership for a recall issue. At first it was a very nice experience…read morecame back a couple of days later to pick up my vehicle and luckily, I had another vehicle because they couldn't find a loaner for me to use. When I went to pick up my Vehicle I was told all work was completed and I was good to go. I drove home that night with no Problem. I live about 40 miles one way from my job. This is important. Because the next day which was a Friday I went to work at my normal time without issue but when I got back into Winchester where I live that evening... My vehicle started making a loud noise and cut off in the middle of traffic which could have been an accident but luckily there was no accident. When I called the dealership back again the interaction was very pleasant they asked me to have the vehicle towed into the dealership and if I remember correctly they paid for the tow. Now this is where it gets bad. upon them looking into my car they couldnt figure out what was wrong with it. I was then asked to pay to have the motor broken down to see where the issue was coming from and I would be reimbursed from the warranty company... I did so as I stated before I had no issues before now. Again there was no loner car for me to borrow and the following day I was asked to bring in receipts of all oil changes I have had done to the car since I had it. I am a creature of habit so I go to the same places most of the time for my maintenance so it wasnt that hard to find the informaition needed. But there was a gap in the middle of the time that i had my car... Meaning these arent exact numbers but i had receipts from 40k mile to 85k mile then there was a gap i then had receipts from 92k to 107k miles. In reality i think it was a 4k gap honestly but just for the sake of this review these are the numbers I had and again THERE WAS NO ISSUE WITH THE CAR IT ONLY WENT IN FOR A RECALL ISSUE. jUST TO EMPHASIZE. I was later then told the car didn't have oil in it and i could have the engine replaced and what I would need to pay to have that done. Now remember they took the motor apart to fix the recall issue and put it back together... but apparently didnt put oil in it when i got it back so i then the next day drove almost 100 miles for the engine to seize on me for there being no oil in the engine... and thats where the left it... told me i can come and pick up my vehicle and i only had so may days before i would be charged a storage fee for it being left there... I havent been back since!!

We are very satisfied with the service that Jeff Garber provided for us today. We had our…read moreappointment set in advance, and when we arrived, Jeff had the vehicle ready for us to test drive. Once we sat down and agreed on the price, paperwork was done in a timely manner and Jeff personally took our vehicle to get it all ready for us to take home. Communication was top notch and the whole experience was smooth and memorable. Thank you for taking care of us, Jeff!

I would unfortunately have to give this Auto Group and the man that helped me buy a car 1 star…read more.. BUYER BEWARE!!! I am not the type of guy to buy a truck out of state unseen, but I found myself in that situation. Al was my eyes, and trust me. I asked him to give me every detail he could about the truck before I paid for it and had it shipped. They used photoshop like crazy in every picture... they lied about the condition of the truck... the interior was no where near as nice as the photos depicted... and my #1 question about the truck was HOW WAS THE FRAME RUST?! It was very bad!! They just spray painted it and sent me pics fooling me. I would not buy a vehicle from them again EVEN IF IT LOOKS TOO GOOD TO BE TRUE!! You have been warned!! Plus, I bought the truck over a month ago and they never even contacted me to see if I was satisfied and never said thanks for doing business with them. Slimy business etiquette if you ask me. AL sure got one over on me. It's a shame because I thought he was nice genuine guy too.

Went to look at a older Toyota being led to believe everything was in working order. When I went to…read moretake it on the highway during our test drive, THE CHECK ENGINE LIGHT CAME ON! There were also a number of other problems with the interior and the frame that he did not mention before I arrived. Typical used car salesman, all they do is lie.

Jeremy of Malloy Toyota provided a wonderful buying experience. While the initial vehicle I was…read morenegotiating was ultimately unavailable, Jeremy found an even better upgrade for the same price point. Jeremy actually listened to me, he did not try to up-sale me on a vehicle that was outside of my desired price-point and he was friendly and professional the entire time. If you go to Malloy Toyota, request Jeremy to assist you!

Malloy was as straight talking as it gets with transparency and car purchasing. I saw the vin of…read morecar I wanted online, did my communication via email. Came in on schedule time to pick up and purchase my car. When I was there, there was a lot of steps of waiting, but the people at this location were very thoughtful and country hospitality - offering various beverages throughout the process, offering nice conversations, balloons to the child with us, and thanking us for choosing Malloy. I would recommend making the drive to work with employees here and I plan too whenever the opportunity arises that our family would need a vehicle again. Will definitely be telling our friends and family to shop this dealership.

Sold our older Honda Pilot here. Quick, easy, and fully in line with their online offer. Payton…read morewas personable and easy to deal with.

Don't ever go here the worst customer we experience I have ever had being a salesman for 40 years…read moremy self so I know how to talk and treat people I would never ever ever buy anything from this terrible place I visited 7 car dealers yesterday trying to buy a vehicle and this place was the worst by far. Bad customer service, sales people have no knowledge of how to treat customers , sales reps just don't care, bad knowledge of what was in stock, would not show me the car I was interested due to someone had an appointment to look at it latter I said did they give deposit they said no then why would they not want to show it to me I might have bought it. After being there for only 20 minutes i had to leave and I told myself I would never visit any Carmax dealer ever this was my first visit to Car max and this will be the last. After I left I went to Front Royal Ford and got the car I wanted this is my is the 15 th vehicle I bought and if you want an excellent customer experience please go to Front Royal Ford and never buy anything from terrible car dealers that I visited yesterday

I would not recommend this place. I was originally quoted a little over $1,100 for a repair. Later,…read moreHaydee M. called to say the aftermarket part they ordered didn't fit, so they would need to order a dealer part, which would take another week to arrive. At no point during that conversation was it mentioned that the cost would increase significantly, yet there was no problem telling me they found another problem that needed fixed. When I went to pick up my car, I was shocked to find the total was over $1,800. That's a major increase that should have been clearly communicated beforehand. If I had been informed, I could have decided whether to move forward with the repair. Instead, I was put in a position where I had no choice but to pay in order to get my car back. On top of that, after looking up the cost of the parts, it appears they mark them up by at least 40%. Proceed with caution. People don't write bad reviews for absolutely no reason.

I have brought my 2007 Lexus RX350 here many times. First time was for a tire repair, second time…read moremy alternator went out in the middle of a McDonald's drive thru Cody himself towed my car to the shop and I got my alternator and radiator replaced for a very good price and without them trying to upsell me anything! Just a couple weeks ago I got new tires and tpms sensors put on. One of the best shops in Winchester! Definitely recommend