Harry responded to my query almost immediately, diagnosed my clock's problem over the phone and…read moregave me a good idea of what the repair would cost. Then provided excellent directions to his shop, was friendly and gracious when I arrived and fixed the clock while I was there! Obviously an expert craftsman, he used existing parts and charges less than he had quoted on the phone. A day later, the clock is still keeping accurate time, and I expect it will stay that way. Cheers to Harry!

Harry was helpful and efficient! He was super sweet and very reasonable on the watch repairs!read more

Wonderful to do business with. Mike is a great guy very patient and…read morepleasant to work with. Monarch is a great asset to our Camillus businesses!

Very quick service, friendly to get battery for watch. While waiting there is much to gaze it.read more

Lovely personalized attention.. very easy repair for several necklaces I needed restrung…read more. affordable

Knowledgeable, professional and reasonable. Wonderful selection of jewelry for all tastes and…read morebudgets.

This is now jewelry by jay. I just want to post that I was looking for a new jeweler to do a lot…read moreof repairs and to turn in some scrap gold like 1 earring and broken chains. I did some research and found Jewelry By Jay Cicero. Best decision I've made. His prices are reasonable, they have a few jewlers on site and have beautiful custom pieces for sale. I dropped off a lot of repairs that they are already working on. I wanted my white gold engagement ring redipped anfd they did it in about 15 minutes while I waited. Their customer service is wonderful and their pricing is beyond fair. I definitely recommend this family run store and thought I would share my experience in hopes to maybe help someone.

I have been so pleased with them. I had batteries in 3 watches and they were very reasonable and…read morehelpful. I then had to. go back for another battery and he fixed it complimentary for me. They are also very pleasant and always willing to help

Greeted upon arrival at the store. Friendly and accommodating staff. Beautifully set up with a…read morevast amount of items. I came in looking to sell some unwanted and broken pieces of jewelry. I also wanted to update a chain and a watch. Cody was really helpful with finding what I needed. He found me a beautiful chain that I had been looking for. Robert came out and offered me some fair prices for my gold. Best offer I had got in town. I will definitely be coming back to purchase another chain and to update my Tissot watch. You have to come check them out before your next purchases.

Came here looking for an engagement ring after a bad experience at another jeweler. Was immediately…read moregreeted by several friendly staff members who asked me to wait just a moment as they finished up with another customer, which I was happy to do. No more than a few minutes later I was sitting with a friendly staff member who was more than willing to answer my questions as I'm new to this!! Had diagrams and everything to help answer my questions and show me what she was talking about. Even helped me with a decision on a ring with some very clever tricks!! I was debating all diamonds or possible other gemstones off to the side of the main diamond. Not long after I had the ring not only designed but I was happy! Paid for it and they sent me on my way with paperwork and a thank you for your business and see you soon! I was able to get a great ring at a great price. I was very happy with service and cost especially since I knew what the other jeweler wanted as I literally just let them to go here. I got a better ring and better service!

great service, large selection, very satisfied with my purchase. great staff that is always will to…read morehelp you. I was able to get my wife the ring she always wanted!

Tom is excellent. Very straightforward and knowledgeable. No nonsense approach. Skilled workman…read moreand prices fairly. I recommend him without reservations

Tom's a very busy guy! Usually you can expect his repair quality is going to be better than what…read moreyou walked in with. Not to set unrealistic expectations though, he's good at what he does. You may find yourself waiting for results though and for the most part it's worth it.

Took in my 73 Gibson SG with a neck break....it already had multiple neck breaks... Its had a rough…read morelife...thought it was done for... but he somehow fixed it and a few other problems I didn't even ask for and now it plays better than ever!.. It took a little while but thats just because this guy knows what he's doing and is in high demand... if you care about your instrument this is the place to go.

Terry sold me my first guitar, a ESP Viper which I still have today which is my favorite guitar and…read morea Rivera amp which I also have. Since then I've bought all my guitars and amps from Terry, including a Martin acoustic/electric, a Strat, along with my sons Fender Jazz bass and amp. My son explored many stores checking out basses and amps. Terry asked what my son was looking for and what music he was playing. He let him browse and take his time with no pressure. Every time I go in with an instrument or amp in need of repair Terry drops what he's doing and, at the very least, looks at it or repairing it then and there. I went in looking for a new acoustic guitar and Terry found out I liked Martin's but couldn't afford one. He sold me a Martin with a cracked panel on the face at a fantastic price assuring me it wouldn't bother the sound and offered to fix it if it did. I still haven't repaired it. Places that have remained in business over the many years and are truly special during my younger days are few and far between.