I chose Berico a year ago to service my Heat Pump/AC on a regular schedule…read more I have found the technicians to be knowledgeable and professional during our interactions; with two (2) exceptions out of 5 total interactions. Management has been responsive when I contacted them with concerns. It because of this that I continue to be a customer of Berico and recommend them to others who might be facing the same choice I made a year ago.

Date: 06/22/2026 1…read morestar BERICO Used "Get a Quote" from BBB on 6/9/26 request was sent via BBB. Never heard back from Berico so I called on 6/12/26, s/w REMOVEDfor a quote & advised I'd requested via BBB but she had no clue, but to come out 6/12 $165 (considered after hrs.) but to schedule for 6/15/26 it would be $95,so I scheduled it for 6/15. Tech REMOVEDcame out & was very helpful explaining what could be the issue. Initially he said the fuse in the furnace had blown (reason thermostats were not connecting to outside unit) which he checked later. He went back to the furnace & spoke with someone, I'm assuming was his Mgr. REMOVED, then came back to tell me that the entire Zone Board aka REMOVEDneeded to be replaced cost $799! Same day Not Stock Carrier Fee $75.33 for him to go get would take 45 minutes, he was back in less than 15. I verbally agreed what do I know, but when he left I looked up the cost & found that the part was actually between $100-$200. So when he returned I asked him to provide a receipt he finally said $133 but never provided a receipt. At that point I wanted to know WHY the cost was $799 to replace! He said upcharge fees plus $85 per hr. labor to replace in his words in a few minutes. I told him to wait that I wanted to call the office 1st because something was off & I felt I was definitely being OVERCHARGED!I kept calling 3 times, being put on hold and then disconnected! A young lady finally answered & I asked for the Mgr., she said let me get REMOVED, then came back & said he'd left the office. I asked REMOVEDto call but he didn't. At this point I REFUSED to have it replaced. Please also note that the REMOVEDEVALUATION CHECKLIST was showing the Inspected REMOVEDchecked in GREEN as PASS!? He also had the Dispatch fee @ $99 instead of the $95 I was quoted. He said REMOVEDwas new. He then balled up & kept the initial fees totaling $1,039.24 - new Inv. Quoted fee of $95 & charge for Carrier Trip $75.33 = $181.82. Ran out of space to complete! Berico Date: 06/24/2026 Thank you so much for your review. Good or bad we appreciate your feedback as we learn from these situations and we always hope to get better. We want to first apologize for any communication challenges. In speaking with our technician he mentioned he had obtained your approval on his quote prior to beginning the repair, so we are sorry if this was misunderstood. Below we will provide some explanation, but overall we are glad to honor the discount our manager has offered when speaking with him. Though we understand your feelings, we hope the following explanation will better explain the cost structure of repairs. Our technicians use what is called flat rate pricing, which allows all of our technicians to bill the same for each repair no matter which technician is performing the work. The benefit to the customer is they are always quoted before the repair begins (as in your case), and there is no penalty for how long a repair takes as different technicians take longer than others on certain tasks. Additionally, all customers are treated the same with the same quote for a specific repair. With that said, the system is not always perfect in each application and we are always glad to look at individual situations to see if there is room for savings (as REMOVEDhas offered in your case). We do want to share that despite the cost of a part, the company incurs a significant amount of other costs behind every repair. Examples of these costs would be labor expense, vehicle expense, insurance, training time, travel time, shipping, fuel expense, administrative and office expense, among much more. Unfortunately the costs in our industry have risen over 50% in some cases since the 2021 time frame and we too struggle to comprehend it. As far is the inspection sheet showing green initially, this is a chain-reaction related repair. For example, the technician initially considered the fuse to be the issue, but upon ruling this out identified the zone board. We apologize for this confusion but the zone board was unknown to be wrong until we ruled out the fuse. We would love to work toward regaining your trust and look forward to speaking with you further. We have been in business a long time and always appreciate the opportunity to make things right again. Berico Date: 06/24/2026 Thank you so much for your review. Good or bad we appreciate your feedback as we learn from these situations and we always hope to get better. We want to first apologize for any communication challenges. In speaking with our technician he mentioned he had obtained your approval on his quote prior to beginning the repair, so we are sorry if this was misunderstood. Below we will provide some explanation, but overall we are glad to honor the discount our manager has offered when speaking with him. Though we understand your feelings, we hope the following explanation will better explain the cost structure of repairs. Our technicians use what is called flat rate prici

Work was completed, but cleanup was not. I had to follow up with photos, and the response was…read moredismissive. Professional installation should include proper cleanup, which was not my experience.

I lost my heat during snow and freezing temps. Dorman responded quickly and showed up promptly…read more(when others would not) He did the troubleshooting, made repairs and charged a reasonable amount. I am thrilled with the response time, the service and professionalism, and being charged fairly when I could have easily been price gouged. Highly recommend Dorman Heating & Air!!!

Called this company at the beginning of the week because we could not get our gas logs to light. We…read morewere given an appointment for Friday of the week. Well, low and behold, they pushed us off for a higher paying job at the last minute. Completely unprofessional company and I definitely do not recommend. Edit: The business can say what they want. I cancelled the appointment because I cannot wait until the y decide they can honor the appointment they made. Bad business practices will eventually be the end of bad business.

Great company very quick response and knowledgeable. As a first time home buyer it's a great…read morefeeling finding quality service.

These folks do an excellent job. From booking the appointment to the service tech calling ahead and…read moreshowing up on time, just great service. Our tech, Bryan, serviced our units and pointed out one capacitor out of tolerance. No pressure it replace it but we did as not to worry about it going out this summer. The price for service and replacing the part were very fair. I trust this company and highly recommend them.

Used another contractor, but was satisfied with the professional way the quote was handled.read more

Kenneth replaced both of my heat pumps. He did an excellent job and was very professional. I was…read morepleased with his pricing. I highly recommend him for any HVAC services.

Great Experience, very knowledgeable, great pricing,would definitely recommend this company.read more

I have been looking for a good and reliable HVAC company and have been mostly disappointed. I…read morestarted a maintenance contract with dilligence last year to see if they would work out. Yesterday, Reggie serviced my dual units and I am very pleased with the work done. He was thorough and spent the time needed to make sure that my units were cleaned and serviced. I have a drain line from my 2nd floor unit that drains down the side of my house and I could not find an HVAC company that would re-route it. Dilligence is scheduled to come back and do the work for me. I believe they will do a great job.

After repeated attempts to find someone who was responsive and skilled I arrived here at…read moreDilligence. Now ten years later I still cannot imagine why it took me so long to find these great folks. Reliable and fair and so willing to work through whatever ails my two HVAC systems. On an annual maintenance contract for longer than I can remember and have never had any complaint.

We needed an outlet installed on the opposite wall. They were polite and did the installation l was…read moresurprised that they did.

I've used these guys for years. Prompt, knowlegable, friendly, reasonably priced. I will continue…read moreto use them and recommend them.

TRUSTWORTHY, AND CUSTOMER ORIENTED!! I had my first encounter with Jeff of Air-Tech Industries last…read moreweek. After multiple attempts at getting a technician out to my house I stumbled upon Jeff's website and gave him a call. He was prompt, thorough and gave me tips at ways I can cut costs when living on a budget. I am truly pleased with the work he provided, and did not cut a single corner. I will never use another HVAC repairman!

I have to start by saying that I have a newborn baby in the house and they did not show any urgency…read moreor any care. They have been to my house 4 times in the last month and can not fix the problem. My landlord called them on July first to set an appointment their first appointment was July 5th they told him it was because the unit wasn't cooling the house because there was 4 people in the house and that it was 95 degrees out the unit wasn't supposed to go under 77.degres which is not true because we didn't have this problem last year! The 5th comes and no technician showed up I started calling when it was getting later in the evening. Left them 3 messages to call me that there was supposed to be a tech out today. Cedric the technician finally responded to my landlord that they tried to call me and he couldn't get ahold of my wife or me I called and left a message and Gina finally called me back . I asked her what number she called and it took her awhile to find my number even tho she just called me at that number. I asked her why she didn't reach out to my landlord she had no response. She said she had to check with tech why hedidn't respond to my landlords calls. This is common sense it was 86 in my house my wife had to leave and drive around with our newborn because the house was too hot. She did not care and finally to send a tech out after being on the phone for 15 min. I asked why she didn't call me back before 840 at night that I had been calling all afternoon and she magically didn't get those messages. If you care about your loved one please don't use this company I have never seen such bad customer service in my life