Overall my experience was ok since I usually don't ride via except for special events or park and…read moreride. We took the 24 from Ellis Alley around 3pm on Saturday 2/28/2026. I was told that location park and ride was free but discovered it had a pay system in place. I called via and they said you needed to get a transfer from the driver to place on our car windshield. Not a great plan since I would need to get the transfer ticket, place it on my car and now have to wait for the next bus. That system isn't efficient at all. We paid for parking and went on the rodeo. The drivers were the real standout this night. Both the bus to and then the last bus from Frost Bank Center had stand out drivers. Super courteous. Answered all my questions and even reminded me where to jump off. The common thread of both drivers was their genuine kindness towards all passengers. Attentive to their needs and always a thank you for riding via of have a nice day to those exiting the bus. The drivers earned thus 5 star review.

I am writing to commend Operator 23, with whom I spoke today at 8 AM. Despite a 16-minute wait…read moretime, Operator 23 demonstrated exceptional professionalism, efficiency, and a remarkably pleasant demeanor. I wished to convey my appreciation for her outstanding service. It appeared she might have been operating under challenging staffing conditions, yet her positive attitude was evident throughout our conversation. Thank you, Operator 23. Mrs. Pollard 5/31/26

you talk about a corporate greed ! this place is it.. the driver could barely speak english , and…read morewas the worse driver in the world. the a.c did not work and the bus was litterally stinky and filthy. i even had roaches when i returned home. this is one charter company i wont ever use again. they dont take care of there equipment , or they dont hire professionals..the driver must have ate enough for 6 people, and had a odor to him tht wouldnt quit.

We travel to San Antonio because of our experience a few years ago. Before Covid. We had such a…read morewonderful time on the buses. The gentleman told us everything about the city all the highlights. I think this was a trolley type. Wish it was still there. This bus company was so disappointing, the operator number 7881 was not for me at all, sat behind his glass and mask and would barely speak to you. You could ask him a question and never get an answer. This visit was very disappointing although we enjoyed the Riverwalk and the other sites we saw at the bus situation I would not recommend to anybody.

From the owner: Specializing in: - Transportation Consultants…read more- Transit Lines - Transportation Services

Goes crazy, one of the main transits downtown. You can charge your phone inside but shhh, not for…read morelong until the security finds out you not riding a bus and just there to use the plugs. lol bathrooms are frequently cleaned, don't let them catch you trying to brush your teeth or comb out your hair in the sink area... they'll get on yo ass.

Viva Via! This is a great new multi-modal transportation…read morecenter, located on the west side of Downtown! This place has some works of art that showcase the character of the San Antonio west side, with murals, sculpture, and mosaics. The place is huge, with lots of places to sit and read, and wait for your bus. The departure points are clearly displayed, with signs showing the estimated time of arrival for various bus routes. There's an air conditioned waiting room where you can get out of the sun and have a seat and wait for your bus, with drinking fountains and restrooms. There's plans to put in a small coffee shop, but that hasn't materialized yet. This is normally a rough side of downtown, but there's a healthy police presence here to make sure that things don't get too rough. I was happy to see that there are plenty of places to relax, and lots of bike racks also! I've heard that there are plans to ultimately offer a rail service out of this plaza, but we're not there yet.

Via Paratransit was a 5 star rating until they suspended my daughter's service on July 27-August 3,…read more2026. All because she had too many so called no shows, which caused her to have to use another transportation service and made it hard to get important things done for her. This is the first time it's happened. I believe they should at least give more chances for missed rides, to at least 5 no shows instead of 3. She also missed rides back in June because the weather was very hot. And I thought the automated call says during hot weather days to stay indoors until the ride arrives for the hot weather protocol. That's what she does until I can see the ride and go tell her that the ride is here. Then I try my best to help assist her to the van. She doesn't like to wait outside and feels uncomfortable waiting at the curb entrance on Pinn rd. And we live in the middle of the apartment complex, not near the front of the apartments. That's another reason why she misses the rides sometimes.

Safe and clean, I think the bad reviews are older, great job turning it around. Perfect for jury…read moreduty-ugh, going to use it more now, movie, concert etc, had me at free no hassle parking.

Brand new bus terminal Clean and spacious…read more Great location Close to eateries We need more public transportation Reasonable prices

Greyhound offers cheap fares in this day of inflation. Getting from Austin to San Antonio and back…read moredoesn't cost too much. I love travel, so I love the idea of intercity bus stations. Greyhound buses are comfortable and these days they have wifii and outlets. This station has wifi and bathrooms, so it's pleasant to wait here. It used to have a small cafteria. Now nothing occupies the former cafteria space. Maybe I wish it still had this cafteria.. Sometimes when traveling, hot food is a luxury, so a cafeteria could be nice. Maybe they could have stuff like a nice size order of French Fries for $2.50. So Greyhound, kindly consider bringing the cafeteria back. I love how this place facilities one of the most exciting experiences on Earth: travel, so this station gets 4 stars.

My foster son was on a trip to Georgia. He called to cancel his Bus ticket 15 minutes before the…read morebus left. Because his ride was caught in traffic. He is semi-special needs and is not very tech savi. When he realized he was going to be late, he called greyhound to cancel this trip and rescheduled. He was on hold so long that by the time someone from greyhound had nswered he was not able to get a refund. This is absolutely unacceptable.

I took my first trip on MegaBus from San Antonio to Dallas a while back. Sure, you can get there…read morequicker in a car, but the amount of time on the bus wasn't too much longer. It only took us 5 hours and 25 minutes to get from the pickup point in SA to the drop off point in Dallas. Since COVID times, rider attendance is down, so they don't seem to be using the double decker buses with the tables facing each other. It was a standard Greyhound type bus contracted out of Kerrville, but we were able to sleep and watch Netflix on their free WiFi, and take advantage of their power plugs. Both 110V standard plugs for laptops, as well as USB charging ports. The bus even had a restroom for the 5 hour trip, and the bus was clean and in good shape. Tickets from San Antonio to Dallas are only $32.54 - one way (including taxes, fees, etc.). You just can't beat that with a stick! Keep in mind that they will make a stop in Austin to drop people off and board additional passengers. The driver announced that it would be a 10 minute stop, but it was closer to 30 minutes. Regardless, we still made it to DFW ahead of schedule. Pickup and drop off spots: San Antonio - just a big old parking lot. No indoor waiting area, so don't show up too early. Austin- it looks like they have an indoor facility but it was closed by the time we got there. Dallas - drop off - located at Fuel City, which is a popular food and party place on late Saturday nights. I hope I don't have to use this service again any time soon, but it's good to know it's there if you need it! I would use it again if necessary. Good value!

Waited for 20 minutes before the bus was supposed to arrive, and over an hour after the bus was…read moresupposed to leave, and the driver never showed up!!Waited along with 15 others. Agent on the phone will not reimburse us for our ticket? TALK ABOUT FRAUD!!! Disputing the charge with my bank at AMEX, and consulting an attorney for further investigation against this company despite it's illegal and unethical practices in its "terms and conditions".

Note that this outfit is the local SuperShuttle…read more I was given a window of 4:57am to 5:12am, but I wasn't picked up until 5:27am. The driver made no apology or comment about being a full 15 minutes late from when the window expired. Even when I remarked that I was getting worried about missing my flight, he was literally silent. What made matters worse was that he still had another stop after mine, which meant I arrived at the airport only 45 minutes before my flight (if I had been checking luggage I wouldn't have made my flight) - even though I used the pick-up window recommended by SuperShuttle. As it was I had to run through the terminal to get through security and make it to my gate in time. This experience was coupled by the fact that when I arrived in San Antonio four days ago the gal working at the airport around 9pm was curt, rude, dismissive, and just generally unpleasant. So much so I opted to take a cab instead of having to deal with her! Bottom line, this is the worse airport shuttle I have ever used and I would never use it again! If I could, I wouldn't even give it a single star, but Yelp makes you give them at least one.

Don't use for return to airport. I had 8:10 reservation, still waiting at 8:55. When I called at…read more8:30 said they had someone there at 8:10, if they did driver didn't look at all before zooming out. Told me 10 minutes ago driver was 3:00 or 4:00 minutes away. They are truth challenged as well as incompetent. When I scheduled time they gave me choice of 8:10 or 8:45 so I thought it was pretty fail safe picking 8:10. 9:00 now. I'll have to take a cab and fight them for my money for pre-paid return. Cab driver tells I was third fare of the morning he picked up after shuttle failed to show.

Amazing company! Quick and helpful responses. Very easy to reserve and pay. Thank you Michael!read more

So I a mixed emotions on the review so giving the service 4 stars which is a combination of the…read more5-stars I would give one driver for a return trip and 2-stars I would give another drive for my initial trip. We recently requested service for a to and from trip to the airport. I reviewed the online site and the large escalade vehicles show hold 6 adults and luggage. We were leaving on a long trip and only took one bag per person so I would expect if the vehicle to hold us and our luggage and made sure I put in the notes about the number of five passengers and 5 pieces of luggage. The trip to the airport was more than uncomfortable to say the least and when the driver arrived he mentioned that he did not think we and our luggage would fit and offered no fixes or options. The luggage had to be piled to fit so that two of our passengers were crushed in a seat almost together. Then the driver got three separate calls on the trip, answering one of the calls on speaker with us in the vehicle talking to a client about finishing us up quickly so he can pick up another fair earlier than scheduled. Then he proceeded to do over 80 mph on 410 in bumper to bumper traffic to get us to the airport. When we arrived, I would usually provide extra trip over the standard 20% gratuity I had already been charged on my credit card, but did not feel the driver warranted the extra. He made sure to let me know that he was not happy about not getting extra cash and when I mentioned that 20% was already provided on my credit card charge, he informed me that "I will never see a dime of that". However, our pickup driver (thank you Javier!) was fantastic. Arrived punctually to pick us up, was very communicative about getting us with the least amount of walking. He helped with luggage and in/out of vehicle. He drove well and within the speed limits, he was conversational and very personable and did a great job. Would ask for him again and again. So you can understand my mixed emotions with this review and trying to be objective to allow Javier to redeem this rating. Thank you Javier. 12/28 Follow-up: Wow. Sure wasn't expecting anything from my review, but true to his word, Michael reached out, apologized for our trip, and refunded the fee. Thank you Michael and will be using again. Appreciate it.