It was our first time to seriously shop for a mattress and we met Rheaya at the Northgate Mattress…read moreFirm. Such an exceptional person. Extremely knowledgeable and able to explain everything you'd want to know about each mattress. We highly recommend visiting this store to see the variety of options. No high pressure.

This is our second purchase of a bed from the Covington location and the experience was once again…read moreabove and beyond great. We bought our first bed there in February 2022 and loved it, and the customer service was so great that we returned for another bed. I have had many surgeries and I face more in the next year due to health issues. Because of this, we need to change from an adjustable bed to an adjustable split frame, (each side adjusted independently of the other). Brett Marrow the store manager, helped us. Brett was fantastic. He listened to my needs and the concerns I had. The only sad part is we have to wait until the 28th for our bed. Brett was great to work with !!

We have had a wonderful experience with the Resource Furniture team in Seattle. Lisa Jensen has…read morebeen a pleasure to work with. She has walked us through the entire process from initial project brainstorming through to final project design. She even traveled to our new condo building during construction to ensure measurement accuracy prior to placing the order. Lisa has truly gone above and beyond for us on our project. Her design ideas will help us maximize our space by turning a tiny third bedroom into a multipurpose room for our entire family to enjoy.

Like many people, I've been working from home over the past year due to lockdown from COVID-19…read more Luckily I already had a desk at home, but my chair is from IKEA and not super comfortable. I finally decided to buy a professional office chair and Herman Miller is one of the top brands. Their Aeron chair is very popular because it is ergonomically designed and highly customizable. I was pretty sure that I wanted that chair, but the old fashioned part of me wanted to sit in one before purchasing online. I could only find one place in the Seattle area that sells new Herman Miller chairs and that is Design Within Reach. I was confused about the relationship, but Herman Miller owns Design Within Reach, so this is like their authorized showroom/retailer. I visited the store on a Sunday morning and I didn't have an appointment or anything. I went straight to the office chairs, but they also have a lot of other furniture (couches, tables, etc). The Aeron comes in three different sizes and they had one of each. A salesperson named Gary helped me and he was excellent. I already did a lot of research on this product and I could tell that Gary clearly knew his stuff. He did a great job of checking on me/answering my questions but he also gave me time and space to just sit and think about it. In the end, I'm really glad that I went to the store and had Gary help me place the order. I ended up making a couple of different decisions on the options than I would have otherwise. If you work for certain companies (Facebook, Microsoft, Amazon, etc) you get a discount, so definitely ask about that. Otherwise I believe they have a 15% off sale twice a year. I received my chair about a week and a half after I ordered it. It is really a cool experience. They ship you a huge box, but you just need to open one side and then roll the chair out (it comes completely assembled)! I am happy with my purchase and I would recommend it to others.

Customer service here is not so great. When you enter, the sales associates are sitting at their…read moredesks, you more or less have to come to them to get their attention. If you then leave your info with one of said associates they won't call you back or follow up. I'll just keep shopping online I guess...

I recently went in to look at new beds on Capitol Hill. I was very impressed with the selection,…read morebut most of all, with the knowledge and helpfulness of Robert. He provided us with all answers to questions, gave us a quote (in writing), and was respectful of our time and gave us plenty of time to look at all the beds in the store.

20 hours ago NEW…read more My husband went to your capital hill location to purchase my mother who has spinal fracture a bed. The bed was supposed to be delivered over a week ago. After calling multiple times and speaking to your employees who seemed to be clueless about the delivery today the manager tells me that the bed wasn't delivered due to an error on their behalf. My husband paid the mattress in full and the store rep had it short by a few cents. I am livid that my mother has had to sleep on the couch with her back hurting. And the lack of urgency from your team is upsetting. Why did it take for me to yell and be upset for someone to figure out whats going on. At this point my husband is driving all the way to your warehouse in summer to pick up the bed (which is quit a distance from where we live hr away) since matress firm is incompetent to get the job done they were paid for.

I bought a mattress at this store last year. The salesperson sold me a mattress with the…read moreunderstanding I could return it for a different mattress if I was unsatisfied. so it was uncomfortable and I went to swap it. I have never had a more unpleasant customer service experience. The person who "served" me was not the original salesperson. He argued with me and told me the original person would get dinged for the return. He told me I should give the first mattress more time because my discomfort would pass. He was belittling and actually hostile. I almost cried And I'm not a cryer. I had wanted to review that person, but was actually afraid to fill out the mattress firm survey because he knew my address. So the new product worked well, but the gaslighting on the exchange and fear of retribution were unacceptable. I've worked in customer service and have had bad days, but this wasn't his bad day. This was aggressive.

Kid home from college needed a new twin mattress for their room. While we're happy customers of a…read morelocal store in Wallingford where we recently had a terrific experience replacing a queen mattress, it was an expensive purchase. For our college kid, we wanted something that would be comfortable when they're home for breaks, but also allow us to upgrade/replace it with minimal remorse in a few years time when they settle into their post-school life. Mattress Firm fit the bill with a decent selection, and helpful Sleep Expert Kevin. We considered mattress toppers and new mattresses. Expert Kevin gave us a brief overview of each choice. We were given time and space to try each in the store with no sales pressure. In the end, our young adult chose the mattress that most closely matched their dorm bed (that they really liked); and being that it was Memorial Day weekend we got it on sale. The main feature of the mattresses in the store seem to be their memory foam tops. I tried a few and found I'm not a fan of the feel of memory foam as a sleep surface. (I can't speak to others' experience with returns. According to the receipt, there's a "return processing charge" which is $250--about what we paid for the mattress. Thankfully, the child is very happy with their mattress selection.)

Great experience from start to finish with Joybird and their Seattle showroom! First I called and…read morespoke with Ernesto over the phone, to confirm some details about store hours and certain sofa models that would be available for me to see in person. When I arrived later that day, Ernesto greeted me at the store and spent the next 2+ hours patiently answering all of my questions, showing me various sofa options throughout the showroom and clearly explaining how the delivery process works. I wound up ordering the Briar sleeper sofa in royale peacock velvet and it delivered a few weeks later, a bit earlier than expected, which was awesome. The color is gorgeous, the texture is so luxurious, and it's durable enough to handle my kids and dog. I LOVE LOVE LOVE this couch and truly wouldn't change a thing. Also Juan with the delivery service went absolutely above and beyond getting this incredibly heavy piece of furniture moved into my apartment via stairs. No small feat, he was amazing and so friendly and positive. Soooo happy with my sofa (and matching ottoman), the Seattle showroom experience with Ernesto and the other lovely, friendly staff I encountered there, and the quality delivery experience. LOVE!

My family and I visited the Joybird showroom in Seattle in late January 2024. We were greeted as we…read morewalked in, which is a rare occurrence these days. David immediately approached us for assistance and showed us the different set-up options, fabric choices, and other furniture I inquired about after seeing them online. Before leaving to visit another store for options, he offered to email me a quote reflecting the current promo. I was impressed with the furniture quality, options, and genuine service provided by David. We ended up purchasing the Holt Grand Sectional and Briar Leather Chair and just received them. They're perfect for our house!

This is a supremely comfortable mattress, but there are a few important things i wish i knew…read morebefore buying: 1. Unlike nearly every other mattress seller, there is no window for returns. Most mattress vendors, even online ones, offer 30 days. 2. The mattress cover is *not* removable for washing; it's not supposed to ever be washed, even in cold water, because of shrinkage. 3. If the head of the bed frame is raised a few inches on risers, the topper will slide down toward the foot and need to be hoisted back up to the top every few days. 4. The topper of the same size is somehow a few inches smaller than the mattress.

This is a long overdue review - cannot say enough good things about Tim or Seattle Natural…read moreMattress. Speaking honestly, we've driven by the location a million times, and would've never thought of stopping in to look at mattresses there, but decided to based on someone else finding it online. Our old spring mattress was long overdue for replacement. We stopped in here as our first stop, not really sure what we were looking for - and convinced that mattress shopping would be dreadful. Tim made it super simple and easy. His products are straightforward. His pricing is straightforward. And there was no pressure. We left his shop and went to 2 other stores where we had the opposite experience, and saw similar mattresses for twice the price with long lead times. We turned right around and went back to Seattle Natural Mattress and placed our order. Tim makes them right in the store and a week later our mattress was ready and delivered. It's been almost 3 months and we absolutely love the mattress! Couldn't imagine having anything else. Thank you Tim!

What an incredible mattress-buying experience! I mean that. And I'll be honest - I was really…read moreapprehensive to walk into a mattress store, any mattress store, terrified we were going to be hounded and pushed and cornered into buying something more expensive or more complicated than we needed. I was bracing for the worst... And yet, this was seriously the most fun I've ever had buying just about anything! I did do my research before picking Mattress City in Shoreline, having looked for well-reviewed mattress stores - which this is - so I wasn't totally surprised when the sales associates were pleasant - but then they turned out to be so much more than that! Emily and Trinity were knowledgeable, patient, positive, and just about the friendliest and most genuinely upbeat salespeople I've ever had the pleasure of interacting with! They gave us a multitude of options and didn't press us to buy the most expensive mattress or the highest tech mattress, and let us take our time with zero pressure. Emily even offered me a brand new, clean pillowcase right out of the package to put on a pillow so I could shake off my heebie-jeebies of other heads and faces having laid on it, haha. It was a very thoughtful gesture. While we ended up purchasing a mattress a bit over what we had budgeted, that was totally on us. Emily and Trinity were both very supportive of our purchasing the lower-priced model, but then we just kind of shifted gears and went with the fancier mattress - which I know we're going to love! It's a true credit to them that we honestly felt free to spend a little or a lot, and knew we would still receive the same super friendly enthusiasm either way. They even managed to arrange for delivery within 24 hours, which was a true bonus! We won't forget this incredibly positive experience any time soon. Absolutely highly recommend Shoreline Mattress City!

Don't buy a pillow here! I paid $100 for a pillow that I was told had a three-year warranty,…read moreimplying it could be returned. When I went to return it shortly after buying it because it was too high for my head/neck, I was told that it cannot be returned for comfort reasons and the warranty only covers defects but not comfort. That is not what I was led to believe when I bought it.