I literally ran into the house to write this immediately so I don't forget anything......so, here's the deal. When things are good at Sachiko, it's really good. When it's bad, it's almost horrifying. So, as you can see from my last review, after I complained to them, they obviously made a point to remember me. I went in there last week with a friend. I sat down, and a waitress came over to me and I SWEAR TO GOD said this to me: "why are you here? You complain last time and say our food is no good. Why do you come back?" so I say that I decided to give you another chance because I do like the food here. So she said " you no complain today??" So I say "if you serve me good quality food, I have no reason to complain. And, the meal was fine with no issues.
Tonight, I went back with a client. I explained to him the nightmare I had the last time, and how last week I came in and the waitress gave me a hard time. We both had a good laugh. Then the food came- all good. No issues whatsoever. As we are wrapping it up, I decide to order another few pieces of nigiri, including what the waitress said was the best that night, the Bluefin Otoro.
When she brought it out, instead of being a solid beautiful piece of fish, it was in 6 sections- but instead of marbling or fat in between each section, it was muscle and fiber. I turned to my friend and with a look of panic I said "uh oh- it's about to get ugly again...!!!"
I took one bite and literally it was like biting into a shoe. Tough, hard, stringy, and even with the sharpest teeth, no chance to bite through it. it was like biting through a hard band aid. So I held the piece up by the thick piece of string and muscle, and the waitress walked over. "how was the Otoro??"
So I said, well, look at it. Is this a beautiful piece of Otoro or is this the most awful looking piece of crap ever served??? She mumbled something about me not being happy, and said she would take it off the bill. II replied that I don't want it taken off the bill, I just want 2 EDIBLE pieces of Otoro or Toro. She then says "no- I take it off the bill". My client and I had a good laugh at the situation, and I asked for the check. A few minutes later the owner comes storming over yelling saying " Otoro is from the belly! Very oily!! Why you say it's no good????" I then say did you see it??? Go look at it. It is INEDIBLE. You can't chew through it- it's like trying to bite through a thick muscle in a bad steak. She keeps yelling at me "no!! it is the belly! Very oily!!!!!" And I keep saying back to her that it's not about being oily, it's that you served me 2 pieces of nigiri that should have gone into the garbage instead of serving it to a customer. I then tell her that quality sushi should NEVER be chewy or stringy, and she tells me that all of her customers EXCEPT FOR ME love her sushi. I then quickly pull up something I remember from Sugarfish and Nozawa in LA which I have attached a photo of below- their motto is "SUSHI SHOULD NOT BE STRINGY, CHEWY, TOUGH, OR FISHY" What they served me was not fishy, but it certainly was the other 3, and in addition NO HUMAN COULD BITE THROUGH THE 1 INCH WIDE PIECE OF MUSCLE RUNNING THROUGH THE ENTIRE 2 PIECES.
Tonight was the last straw. I am calling for a complete boycott of these horrible nasty people. I have spent thousands of dollars over the years at Sachiko and it nauseates me to think that I've not only spent that much there, but I've sent dozens and dozens of friends and clients there, many of whom have shared similar stories with me (including a well known business leader in town that sent a roll back because there was something wrong with it, but instead of them re-making it, saw the chef move the pieces around and send the same roll back).
These are nasty horrible people that don't deserve anyones support or anyones business. It's bad enough serving low grade GARBAGE to good customers- it's another thing for the nasty owner to come out and try to embarrass a customer in front his client and everyone else.
AVOID THIS PLACE LIKE THE PLAGUE. I am all for supporting local business, but these people don't deserve the support of local Tucsonans. read more