Waste of time. I…read morerequested someone come look at my door to repair/replace and give me a quote. I was explicit in my message that it's not a garage, it's a standing door to a carport. He was scheduled to arrive 8-12. I woke up early on my day off so I could be ready for him. At 12:15 I get a call saying, I'm running late, I'll be there in another 45 min, do you still want me to swing by? When I said yes I got the impression he was hoping I would just cancel and let him off scott-free. 1hr15min after that he finally does arrive. Says a few things, then repeats it several times. Doesn't listen to a word I say. At one point he goes to open the door. Now, it's in need of repair, that's why i called him. When I opened it, I was careful and slow. He just flings it open. Of course that makes it break, and one of the wheels pops out of the track. He sits there shoving on it, trying to force it. I have to tell him three times that a wheel is off before he stops trying to just break my door. When I do, he looks over at one of the wheels that's perfectly fine, pokes it a bit... then goes back to shoving on the door. I literally have to shout before he will stop and look at where I'm pointing at the wheel obviously off the track and he acts like early man discovering fire. He tells me they don't offer warranties on outside doors; there's just no way to have a door outside like this and protect it from the elements. The wires are just going to be damaged from being outside, end of story. He tells me this 3-4 times, that they do outside doors but they don't warranty them. Then he says, I don't think we do outside doors, calls his supervisor, yeah we don't do outside doors. I was very clear in my first message this was an outside door. Six hours of my weekend could have been saved if they'd just told me at the start that they don't do this kind of door before sending someone over to be five hours late, then break my door and be rude. These people don't listen, they will not respect your time, and I imagine they do awful work. I wouldn't recommend them if they offered to work for free.

Business etiquette could be improved. I followed the suggested yelp responses for conducting…read moreconversations with businesses and vendors and I was surprised the response from this company was not as courteous and professional as the other companies suggested to me by yelp. I can not speak to the services but I can speak to the importance of first impressions and customer service. If you are big on customer service and business etiquette. This may not be the company for you to consider. Also, the quote was higher than other quotes I received so please ship around. Update: In response to stating you did not give me a quote, you actually did give me a quote. I have reached out to many companies in the past few days and during that process, I realized I receive a quote from you all prior to today. Thank you for apologizing and providing this professional response.

Highly recommend pops garage doors for any garage door service…read more Costumer service great. They provide garage door solutions that did even better then I planned. My garage works quite and smooth thankfully to joe. Smart garage door openers Highly recommend.

Not sure what to think. I called for an appointment and a whole different company showed up to…read moreprovide an estimate. I was already skeptical when scheduling because the answering service didn't even sound local. Too bad because I see the good reviews and know a person who's used Pops. Even the local consumer guide recommends them. Just don't know the company that showed up. Feels like Nate and switch

The customer service was great and the speed that it was done was phenomenal. I'd use them again.read more

the work was not inspected before asking for payment. the job was not complete. I paid for the…read morecompleted work. now you saying the wood was not included in the invoice. the wood stated pressure treated wood is included. my invoice should reflect the work completed. I offered to meet so they can see the work unfinished. do not try to nickle and dime me.

I ordered a garage door opener and installation through Home Depot, and this company is the one…read morecontracted by Home Depot. The technician arrived on time and replaced the garage door opener in about 40 minutes. He was so fast and very professional. He helped me set the code and even offered to link my other garage door opener to the new remote. I would highly recommend this company.

Automatic Doorz is absolutely top notch in every way. Price, professionalism, knowledge,…read morecommunication, on and on. They care about the work they do which is unfortunately less and less common these days! They truly take pride in their work and they know their business like the back of their hands. Thank you, Automatic Doorz!

The gentleman who showed up to repair my garage door did a great job. I highly recommend this…read morecompany to anyone who needs garage door repairs. Great experience

Got notification by text seconds after filling out the request form. Tech showed up during my…read morepreferred window. Door needed servicing and one mechanical part replaced. Whole service call took about 30 minutes. Smooth and fast experience. Happy with how quickly everything was handled.

I had a fantastic experience with Century Garage Door Service! The team was incredibly prompt,…read moreprofessional, and courteous throughout the entire process. They explained everything clearly, worked efficiently, and provided excellent quality service at a fair price. It is such a relief to have everything working smoothly again. I highly recommend them to anyone needing reliable and top-notch garage door repair or service!

Damian excellent performanc. very knowledgeable, great work ethic, courteous and very personable…read morevery efficient

Fredcjohnson.com is an honest, efficient shop. I highly recommend their services when needed,…read moreespecially for seniors. I had a chain driven, 3 sectional rail garage door opener. All my grandchildren complained about its loud noise. I googled and called around many garage door service stores in the Columbia area, Fred Johnson stands out to be the most reasonable choice. Mark and Jeremy came to my house on time and they surveyed the condition to prepare for the replacement components. Their work is meticulous in the eyes of a retired AT&T engineer. When the job is done, the garage is clean under the shinny light of a brand new belt driven opener. What a nice feeling !

Matt and Mark arrived at the time they quoted and got right down to assessing the situation. The…read moregarage motor and keypad were here when we moved here in 2001. It was time to be replaced due to not being able to get parts for the old one. In a matter of about 45 minutes they had everything installed and explained the operating of the new motor. This is not the first time we have used this company. They never disappoint. If necessary we will use them again in the future. Thank you for great service.

Excellent reputable company. Tailor-made, exterior rollup security gates, manufactured, installed…read moreand maintained for a reasonable price. Their products are workhorses-- mine 14 years and running, with only VERY infrequent maintenance. They stand by their products, and they are a pleasure to do business with.

Pooner and Sons is truly one of the best companies in the DC area. We have had our roll up gate for…read moreover 12 years and it's the best. We had a minor issue with the sensor due to the way the sun hits the beam but Alan Pooner was very responsive and was able to trouble shoot by making individualized metal guards. Can't recommend this company and product enough. Thank you!