I noticed that my garage door wouldn't open on a Friday at 6 PM. Everyone that I called couldn't come out until Sunday however, Michael was able to come out at 8 AM on Saturday morning. Literally on the Fourth of July.! He fixed the spring in my garage door got it up and running quickly, and did not try to upsell me to get a motor. His bedside manner is amazing, great personality and they are absolutely my go to garage door repair guys forever! read more

Terrible experience--overpriced and unprofessional. I contacted this garage door repair company to fix a wall-mounted garage door switch that had broken loose and caused a cable short. The technician showed up, completed the job in about 15 minutes, and then tried to charge me $150--well above the typical market rate of $80-$100 for this type of work. Less than two weeks later, the switch came loose again. I called the company back, and to their credit, they agreed to send someone out free of charge. Unfortunately, the second visit was even worse. The technician was rude and dismissive. He reattached the cable but left the switch dangling from the wall. When I pointed out that this was likely the reason it keeps coming loose, he snapped back with, "You literally called me out here for a missing screw." No--if he had secured it properly the first time, I wouldn't have needed a second visit. Any competent technician would've fixed this without being told. Bottom line: they overcharge, don't stand by their work, and treat customers with disrespect. Avoid this company. read more

Highly recommend pops garage doors for any garage door service. Costumer service great. They provide garage door solutions that did even better then I planned. My garage works quite and smooth thankfully to joe. Smart garage door openers Highly recommend. read more

Highly recommend Pop's garage. I was given several options for maintenance vs. replacement and a expected timeline for parts. Once the work was complete, he walked me through set up of code, connecting my phone and offered to connect to the car. He also made recommendations for continued maintenance that I can do on my own, as well as, replacing the garage seal. Very happy with the work, responsiveness and professionalism. read more

My garage door Baganda to malfunction at approximately 11 PM on a Sunday night. I called Pop's Garage Doors at approximately 11 AM on Monday morning. I spoke with the owner who was very professional, and said they'd be there between 12 and 2 PM! Super fast! After a careful inspection and explanation of the issues with my garage door, he provided me a quote. The work was completed within a couple of hours, and his staff were very professional, knowledgeable, and fast. Overall wonderful experience! I'd definitely recommend this company to anyone experiencing issues with their garage door. I plan to use Pop's again in the near future to help "beautify" my garage door as well! read more

I was very happy to have found Joe and Pop's Garage Doors. I appreciated immensely that he returned my call right away when I called him to request an appointment. My garage door was not closing properly, and I was also needing a new remote control for the garage door. I appreciated that Joe came punctually to our appointment and quickly figured out what to do to adjust the door. Joe was polite, friendly and diligent and his fee was much lower than I expected. I recommend him and Pop's Garage Doors if you need an honest and efficient service for a garage door. read more

First, I feel that I was overcharged for the garage doors after a pressured sale. Second, they did not remove the old doors and door insulation and left the mess beside the house that I had to pay to have hauled away. Third, the door windows were installed in the middle section instead of at the top as requested. Thankfully, I saw this before they were done. Finally, they did not include a handle or an outside lock. There's no way to manually open the doors. Sorry, Pop's. This was lousy service. Oh, I forgot. They made an arithmetic error that could have cost me another hundred dollars had I not caught it. This was after they insisted on full payment before doing any work. I put my foot down, paid half, then they accepted it. The whole experience left me feeling sick. read more

Very expensive. Charged $1000 to Change 2 garage door springs Recommend get estimate from others before getting them to do your repairs. No problem with the quality of the repair just super expensive. read more

My garage door was not working I called pops and to got an estimate from them, The technician told me I need to change the motor which is $1800 but he will give it to me for half price if I do it now bcz he is here !! I rejected OF COURSE !! Next day, I had called another company they came by looked at garage motor, door & sensors they said it was only a problem with sensors he fixed it for free and my garage door works beautifully ever since. I do not recommend pops garage doors they are crooks !! Always get two or three estimates read more

My garage door was bent, malfunctioning, and was so loud is shook the house and woke up my daughter sleeping above. Pops came out and showed me a booklet of all my options. I said I wanted a super-quiet door and opener. So I paid extra for an insulated door and installation (over $2k). They came in and installed the door, which looked nice, and even though I said I would buy my own opener, they insisted the one they had on the truck was fine. The door worked okay, but the opener had terrible vibration. So they had to come out and re-install a new opener (obviously they just wanted to unload the cheap one they had). The new one was installed, and the door was much better than before, but still nowhere close to what other doors I see out there and how quiet they are. I asked why mine wasn't, and they insisted it's because the door was only double-insulated and not triple insulated. So I paid hundreds of dollars extra yet again to get the "triple" insulated, and it still wasn't anywhere as quiet. I asked them to come out to look at it, and the guy that came out said he could tell it wasn't right, but wasn't qualified to fix it and another person would come out. So I made yet another appointment for someone to come out, and they looked at it and said there was nothing wrong with my door and there's nothing he could do to change it. I dealt with it for a number of weeks, and then called and said I spent over $3k for a door that sounded cheap and did not work the way I wanted or was promised. I was then yelled at and told I was unreasonable. I had called another garage guy, and he said he could fix the problem for $300. When I told this to Pops, he didn't believe me and demanded the name of the person and that he wanted to come see what this guy did to fix the problem. I found this entirely unprofessional and I would never do that to another contractor. So I hung up and paid $300 for a guy to come out and do it right. And yes, now my garage door is super quiet and exactly what I always wanted. The new guy also mentioned that the installation wasn't done very well and pointed out a number of things Pops did wrong. I won't ever call them again. And if you think I'm being picky, look at the video of my door closing after Pop's installed: https://youtu.be/aMjfflmE1Fk And here's the video of it closing after the professional came out to fix it: https://youtu.be/e1N_2R215o8 read more

Both of the springs on my garage door snapped and it was a monumental pain in the ass to not have an operating door. (Firstworldproblems, I know. Shut up) I called Pop's for a free estimate and they were able to come within the next couple of days. Once they arrived they looked everything over, assured me they could fix it, gave me a quote, and offered to fix it right away, maintaining total professionalism the entire time they were there. They were at my home less than an hour and just like that I had a working door again! Yay! Oh! 3yr warranty too! The reason for 4 stars, not 5? They gave me a quote, but left out the labor cost. So the price I thought I was paying increased significantly once the bill came. They also opened the garage window, and never closed it. Overall though, I would definitely call Pop's again if I need help with my garage door. read more

I just had a technician from Pop's Garage Doors come out to my house. What an absolute rip off!!! The tech spent a whole 6 minutes working on the door and did a "lubrication and maintenance." They charged $112.00 for that and I saw the technician walk out with a spray can of WD40. He had a drill gun in his hand, but didn't even use it for the job. I am shocked. I am completely dissatisfied and will not use them again nor recommend them to anyone. They say that the average satisfied customer tells 3 people and the average dissatisfied customer tells 11 people. I am telling everyone. Also, they charged a 5% charge for credit cards. The representative should have told customers that when they schedule the appointments. What a rip off!!! read more

Excellent service, wilie was professional and did a great job. He was super on time and they charged me a fair rate. I will definitely be using their services again if I need to. Thank you!!! read more

Three trips out, to try and fix our door. Every visit was a different reason. Oh, it's the springs. Ok, replaced those. Oh, it's the track. Adjusted that, the door still wasn't working right. Oh, it's something else and now you need something else done. How about no. Cost us over $600 and they were arrogant, which is amusing considering they couldn't fix the door and changed their story every time. read more

Came with in 24 hours but over charged. Get an estimate with other people and hire this guy if you are desperate and willing to pay double. Changing Springs on a garage door should not cost almost a $1000. read more

I do not recommend over charge ! For a spring that they installed that last for a couple of years!

Called Infinity Garage Doors. Someone from Pop's Garage Door shows up in an unmarked white van. My door is only a couple months old but was jumping the cable. Repair person was here for less than an hour, did not use any parts, and charged us $500.00. After he left the door would not stay down, kept going up. We called and they said they would send someone on Sunday. I called back to ensure we wouldn't be charged again or for a weekend call. I was told their work is warranted for 6 months. Repair person shows up, here less than 30 minutes, said it was a different problem and wanted to charge us again. We said no. He then ask for gas money. Door still not fixed. read more

Customer Beware! Behavior consistent with the negative reviews I've read. Questionable business practices. Dealt with two different technicians after complaining to the business manager. They both behaved the same. Finally got the work done properly after hounding the second guy. Needed the repairs done but should have known better! read more

You don't need to look any further. These guys were excellent. They were willing to come on the same day that I called them. They were on time and communicated their estimated time on arrival. The technician is smart and knowledgeable about all the moving parts of the door. They were professional and respectable. They did not give up when there was a bump in the road. The cost was reasonable and they gave us a warranty. It was a pleasure doing business with Pop's. read more

Pop's Garage Doors - Garage Door Services Near Me - Baltimore, Maryland

Baltimore can rely on these guys I had a very run-down garage door that I kept neglecting. Every year I told myself I would do something about it, and finally this Christmas I decided to really 'treat the house.' Though I wanted it done as soon as possible, I kept in mind the busy holiday season and the likelihood of that actually happening. That's why I'm giving Pop's five stars. They did it so quickly and were always readily available to chat. I never felt unsure or impatient throughout the whole process. Great price too! For a new company, I'm very impressed and hope they can keep up their high standards. Like I said, Baltimore can rely on these guys. read more

Mike and Nati are great. Arrive on time and give fair price. Fix it in 10 minutes and quick!!!! Highly recommended.

My garage door track snapped and I sent message to Pops garage doors. I received call back within 20 minutes. Nati came by that afternoon and diagnosed problem. He is extremely knowledgeable and found easy way to repair door without a lot of extra expense. He had to go to two warehouses including one in Virginia to find the correct part. He and his brother brought the part and fixed it lightning fast. And at an extremely reasonable cost! We will always use Pops Garage Doors and HIGHLY RECOMMEND this company. !!! Thanks Nati!! read more

Beware of these guys, they will "give you their word" on one price and then after multiple delays say that specific garage you want is not in stock and thus need another $300. They are typical bait and switch scammers. Also the job they do do is very sloppy, late, loud and the service is extremely poor. Nati (the founder) arrived late on the job yelling on the phone and then rushed out without properly completing the job. read more

Super expensive! Called them for an after hours emergency. My garage door rollers cane off the tracks and my garage door would not close all the way. It costed me $485.00 for a 20 minute repair job. Albeit, they did a great job repairing my garage door. read more

Things went well. The service provider. Shiran arrived on time and called 20 minutes before arrival. A confirmation text wad also sent they night before to confirm the Sunday morning appointment. The rollers were replaced, and the garage door was inspected, oiled and adjusted. The technician found that i needed a new spring, and it was replaced in the spot. He also diagnosed an issue with the sensor and the opener motor. He was unable to fix the 2nd issue that day, but assured me there would be prompt follow-up that week. The scheduler promptly followed up on of that week, and scheduled the 2nd service for the next business day. I'm very happy with the service and the technician, Nati, on the second call ad well. He explained things well and he honored online oupon discounts. I got a 10 year warranty included in my pricing for the motor i purchased on the second service call. read more

I excitedly made a 7 am-9:30 am appointment hoping for earlier rather than later to reduce time away from work. Nati, the technician, who I spoke with the day before, stated he would call a half hour before he arrived. His first call was at 6:40 am to tell me he was here an going to the back. Great, I thought, nice and early though notice would have been appreciated as I was preparing for 7am and just out of the shower. I asked him for a few minutes. He agreed and called me four minutes later and then another three minutes later saying he didn't want to "waste his time". By this time I had thrown some clothes on and ran out where he insulted me saying I didn't have a garage door! I have a true carriage garage door which this company claims they repair and install. I asked him to look at it to see the repair and requested he and his partner's help to open it and close it back. After determining he could not drill and reattach the frame he was ready to half close it and leave. I had to insist for help to return it back. Meanwhile, he was demanding, rude, dismissive and disrespectful. If it were not for his helper who helped me close it I would have been stuck with it open. He hardly helped. I'm soo disappointed given great reviews from others. Apparently, his best is saved for Rockville or Montgomery County customers! My appointment ended ten minutes before it was supposed to start, AND after I had to convince him to look at the job! Customer Service and basic Civil Communication skills clearly does not live at Pop's Garage Doors! If he didn't want the job, he only needed to say so. Rudeness and dismissiveness and disrespectfulness are unacceptable! If you have an easy job, they probably could handle it. But don't expect them to actually fix anything that requires using a brain!!!!! Or even treat you with respect! RUN!!! Use a qualified and respectful garage door company, I certainly will. read more

On Monday 3 Sep 2018 I submitted a request through the website to have someone contact me to set up an appointment to discuss a new garage door opener and assess if a new garage door was needed. Within minutes after I submitted the request someone contacted me. I had a same day consultation and had a new garage door opener installed that night. I was so very impressed with the service provided by Pop's. When the man who did the installation left he said if you need anything just let us know. The following morning we discovered the remotes for the garage door do not work properly. We tried everything to get them to work and finally decided to contact Pop's again. We have been having to control the door from the outside keypad or the inside button. I have made requests to have someone from Pop's contact me about the remote controllers. The first attempt was a phone message I left on Saturday 15 Sep 2018. The second attempt was on Monday 17 Sep 2018 through the website using the same on-line inquiry option I used on Monday 3 Sep 2018. I have heard nothing to date. As delighted as I was with the service provided by Pop's on 3 Sep 2018, I am equally disappointed in the response to my request for help with the remote controllers. The above was sent to contact@popsgaragedoors.com on 08/21/2018 @ 05:51 am. For a third time no-one has contacted us. read more

Pop's did a good job at replacing a broken garage spring. They showed up very quickly, same day, and they were no nonsense, no bull, in pointing out what was wrong and how much it would be to quickly fix it. A bit expensive, but counting the labor, parts, and the convenience of being immediately repaired, I can't complain. Fast response, responsible technician. read more

Just like so many of the reviewers, my garage door stopped opening on me unexpectedly. I started calling asking neighbors for recommendations as well as searching online. I filled out the short survey for Pop's Garage Door Service and immediately Willie started texting me. So instead of waiting to call around to get a few people to come out and give me estimates, I made an appointment for the day. When the technician diagnosed that it was a broken spring, just as my neighbors had, I said ok. When he quoted the price ($870), I almost fell down down. This quote was more than double what all 3 of my neighbors paid for the same repair. Of course the technician said he was 'replacing' my old spring system with a newer/improved system instead of repairing it. I asked for a breakout of what the $870 covered. Other than the price for the system, I never got a full breakdown of the cost for the labor, warranty and other individual parts. It bothered me so I asked who I could call to get a better understanding of what I was being charged so much for. He (Matt/Max) got Willie on his phone. I thought that was kinda weird since he wanted to speak with him first instead of just giving me the number to call myself. Guess they needed to discuss the price/get on the same page. Willie told me the average cost of the repair $400-$1000, so their price was in the medium range. I also mentioned the prices I saw in the reviews. He then said, ok I will knock off $120 (so $750). The breakdown on the invoice was $470 for the system/$280 for labor. The entire repair took less than an hour (verified by my cameras). As others have stated, I believe I have the most expensive garage door repair in my neighborhood. I KNOW I was overcharged, but I bit that bullet. I also know, after making calls, I would have paid about $250-300 less what I did pay. If not for wanting to put my car in the garage, without manually working the door, I would have waiting for additional estimates. At the agency that I work for, candor/honesty and integrity are vital attributes. I would suggest to anyone that requires this type of repair to get at least 3 estimates, especially if the price seems high, before proceeding with Pop's. I also want to mention, I made the appointment time (12:30-2) based on having to go into work and when I knew I could get away. The technician called me before 10am asking if he could be there in about 45 minutes. I told him I was at work and could not be there before the scheduled appointment window. He then said "there's not way I can be there between 11-11:30. I again said NO, I'm at work and I have a meeting, that's why I scheduled for the time that I had. read more

Outstanding customer service. Yossef is a pleasure to work with. He was able to identify our issue quickly and provide a resolution at a very fair price. Their work was performed quickly and thoroughly. Well done! read more

I called them out to do a service and replace the rollers on my quite old garage door. The two guys were professional and kind. Right after they left, the door didn't go up, so they came right back and made it work. But what is really significant is that ten days later (I'd been away), it would not go up again. So I called and told them off and they sent someone out right away. Mea culpa. It was nothing they did - it was how my driveway plow guy had left the snow. It would have been fine if they had left right away - it wasn't their problem after all. However, the guy stayed, defrosted the snow, and got it to work again. This is fast, responsive service and going above and beyond the call of duty. I very much appreciated it. I recommend this company very highly. read more

I just moved to a new house and everything looked good. Two weeks ago I thought the garage door was opening slow, looked up and was pretty sure the spring was busted. Called up pops again and Nati came out the next time I was free which was a Sunday to look at my garage. He changed the springs out and I asked him to change out the old door opener too while he was at it because the old one was janky. He had everything finished and cleaned up in under two hours. All in all I got what I needed and wanted at my convenience. Other garage door places I've reached out to when I was looking to fix the door in my original review never even returned my call. read more

Excellent service. Had a garage go off track, called and was quoted a price range. the service technicians called about 30 minutes prior to arriving within the arranged time. Scott was professional and quick, he replaced both tracks in about 40 minutes. He discussed the total price prior to working and the price was the same that was quoted over the phone. Very happy my experience with Pop's Garage Door Service! read more

These guys are great! Prompt, courteous, and very reliable. They were out the next day to do the install and had the garage door opener up in no time. Two months later I had system malfunction due to a motor failure and they came out to fix everything immediately. Everything was covered under warranty and there was absolutely no hassle. I would not hesitate to use them again or recommend them to friends or family! read more

My spring broke on a Saturday afternoon. I received three estimates through Yelp, two at $200 and one at $250. Nati was one of the $200 estimates and offered to come out right away! I had plans, so he came Sunday instead. Gave me a 2-hour window and called ahead. Very convenient. The repair went very smoothly and took less than an hour. Nati was great. I don't know whether I could have gotten a better price, but I could not have gotten better service. I hope the springs last! read more

My garage decided to come off the rails and I needed a fix quick. I called another company who rushed me off the phone and said there is a minimum visit fee and gave me a 5 hour window of when they'd come. After that lovely experience I decided to call Pop's given their reviews. Nati answered and very helpful and was able to accommodate my narrow window for the next day. He arrived promptly and gave me his assessment of the fix and a half hour later my door was back in action. Great price and great work, Nati is the man! Would highly recommend!! read more

My garage door opener stopped working so I couldn't get my car out. I work night shifts so by the time I realized this dilemma, I had only 30 minutes to find a solution before I had to leave for work. I didn't have much luck, every company gave me an eta of 2-4 hours, even though I live in the city. When I called Pop's, at first he told me an hour but after I explained my situation he came only 15 minutes later. Took ten minutes to fix the problem. Totally saved the day. Very professional and responsive. I highly recommend Pop's and I will use them in the future. read more

Beware. I purchased a Groupon for inspection, repair and roller replacement. The technician showed up and after pressing the up button one time decided that the motor was bad and it would cost me $650. When I hedged he said he could try and fix it but it would cost me $250. He went on further to tell me that it would cost $1,300.00 to replace the whole opener. The same opener that I paid $130 for at Sears. Shady can't begin to describe this company! read more

Update to my last post. I ended up using Pop's to install the garage door and complete the framing. They did nice job with the framing and the door installation. It took a long time and it was after 10pm when they finished. I was satisfied and in my tired state, I wrote a check for the balance. I wasn't presented with a new invoice though. I accidentally wrote the check for $300 more than it should be. I realized it at about 2am on my way to the airport to catch a flight. I figured it was late when i wrote the check so i cancelled it and.immediately called to leave a message to contact.me so that i could pay the correct amount. To my surprise I received a call from a company representative yelling at me and being very disrespectful as if I was trying to avoid payment. He even said to me "its only $300". I was furious with his tone and disrespect. Especially since he called me when I was in a crowded.room of colleagues on my business trip. I paid the amount due by credit card which is what I suggested when I called to advise of the error. So the work completed was satisfactory but the service interaction after regarding payment was horrible. Pops u have some internal coaching to do with your team on how to speak to customers. read more

I would be happy to give Pop's Garage Doors a rating, however it would have to be a negative rating. I had no idea when I call Pop's they would do BAD, POOR, UNPROFESSIONAL Their door opener is tearing my garage door up. They have made several appointment to come back but they have not showed. Three appointment not kept I called and each time they said someone would call, guess what, I am still waiting for the call read more