We finally got our truck fleet insured at an incredible price! Celeste was so helpful throughout…read morethe process. She worked around our schedule to make sure we speak during our down time and got us great pricing. I recommend them to everyone!!!!

Went in for Insurance assistance, got all my information and was told they will get a quote next…read moreday it's been more than a week and I have not received a call after I've been calling many times sure they don't want a client for their businesses.

I spoke to Veronica Campos regarding my insurance situation, and she was a delightful lady to speak…read morewith she helped me and returned my call the very next day. Everything worked out with no hassle. Thank you, Veronica!!

Over the years, the service was somewhat hit or miss, but I excused that because of the pandemic…read more Eventually, they did at least start answering the phones on a consistent basis. I found a much cheaper price/bundle at Allstate. All i will say is google Allstate Los alamitos and get a quote from their office and see how it compares. Blew me away. Bye bye, Paul. Nothing personal to you. Slightly older woman who answered the phone always seemed fine on the phone, but a couple of your other reps are gonna cost you business. But whats a few dollars, right?

Great customer service. Agent-Angel, is always happy to assist when I need it…read more Great overall experience with financing my vehicle. Reputable and honest company to work with. Highly recommend them to anyone trying to finance their next vehicle. A++

The most friendliest, respectful and upmost honest finance company I have ever had! My credit score…read morewas horrible back in 2019 & I had just saved up enough money to put in a down payment for a 2010 Toyota Camry. No one accepted me because of how low my score was. But when I was introduced to Cross Country Financial, they gave me a chance in financing me & there were times where I was struggling financially & I explained to them about my situation and things I had to fix in my car which were costly. Sure enough, they were understanding and especially patient with me in making my payments. I finally paid it off after 4 years and my credit has never looked any better! I look forward to having them finance me again for my daughter's car when she turns 18! Thank you so much Cross Country Financial!

I've been with Wayne and his team for many years now. I have home and auto with State Farm, due to…read morethe bundle discount (Who doesn't love savings?). I've added and remove many different cars with him over the years and I never once had a problem. He always gets back to me very promptly, will answer any questions I have right away. He is very responsive to email, so guys please email him, it's actually more convenient than calling! Recently I added a Porsche Taycan with him, which of course I expected it to go up in premium. He quoted me $160 back in Q4 2021 prior to my delivery of the car. When I finally took delivery of the car, the premium jumped to $205--and of course I had questions. He explained to me that the car value is based on the VIN number and not the MSRP (they calculate based on the car's value-for one I had a lot of add-ons to it, I mean what's a Porsche without the Porsche premium?) So, I decided to raise my deductible on the policy to lower the premium and got closer to $180 a month which was more acceptable for me. Besides auto, I also have home with him and he always was able get me my documents right away because I have a really bad lending company who always sells my loans to another company. It's what I get for shopping with a mortgage broker and not a bank. Wayne would go out of his way and call the loan company for me, get them the documents and get the whole issue resolved. And that's why I stayed with him all these years. It's really the customer service, I couldn't of asked for a better State Farm agent. You really pay for what you get. I didn't care about the extra cost, I only care about the services they provide and if my needs are satisficed. I don't want to go through long calls with long wait times. It's also the same reason why people prefer Chase over Bank of America. I want that instant service, no wait time. This is why I highly recommend Wayne Fehr as your State Farm Agent even if you're not very local. He gets things done right away.

At first this agency appeared to be pretty cool. But it took forever to correct my name despite me…read morespelling it out several times. Two letters in my name were reversed. My first and last name spelled wrong. So several attempts were made to correct this and they eventually corrected it just at their office. When I called corporate today, the incorrect spelling was still on the corporate files. However some paperwork had the correct spelling. Corporate made the necessary appropriate corrections. I've called here several times to ask information in the past about my car and home insurance and was told they would call me back and they never did. A couple days ago someone from their office had called me to update my credit card information. Great that they wanted "MY MONEY" $$$$. But then when I had asked to speak to someone concerning reviewing my insurance on my car and home, the lady said that she will be calling me back. NOPE...never got a call.. Cell phone call details STATE FARM 909.839.4235 Incoming Call Tuesday, 24 May 2016 3:13 pm 2 mins 47 secs I just got off of the phone with their corporate office. They explained to me that this office has all my information and that it is a 99% likely chance that these people from this office are the ones that called me. Well they updated my credit card payment. So who spoke to me and "TOOK MY MONEY". Was it the janitor? Check your records. It shows on your computer who imputed and updated my information and payments. And if it doesn't show my information, then you need to update your computers to include name / office / location / date / time of the agent or agents that taps into any of your clients files on your computer system. Come on...get with the times. And all your offices need to be linked together to make it easier for your customers. If triple AAA can do it, so can you. One other note. I was told that I was to get a discount on my insurance if I updated my milage with them when they send out a notice to me. Well, I haven't received any notices yet by mail and / or email. But I did notice my insurance has slowly been creeping up. The lady on the phone was more concerned about the payment $$$$$$ then any concerns that I had. Taking my insurance somewhere else for my car and house insurance. Just as your office didn't make time for me, Please don't have your office respond because I have no time for you and the games you play

I am sadly reviewing this company with 1 star! I have had numerous issues of being dropped from my…read morepolicy because the employees can not get it together. I get dropped because the company says they don't receive my proof of registration all though I send it to the agents I speak to and they confirm they receive them but they don't send it where it needs to go to get processed this has happened on three different occasions!!!!! Why are they doing their part????? Now I drive around not knowing I don't have coverage and I should have coverage! I call and don't get call backs for hours so I have to call again. After calling them again I don't get a call back for hours again. That's not the way to take care of your clients!!!!! Going to look for another insurance group!

I really appreciate how I've been help on questions and concerns I've expressed. The prompt…read moreresponse as well as the phone calls I've received to resolve an issue I had really meant a lot. I felt I was genuinely being taken care of, Rosie was the best in getting back to me. I would definitely recommend other people to this insurance company because of the superb customer service! Thank you again! You guys are awesome!

Thanks Alex for taking care of me. I was fearful of the cost of insurance on my vehicle, but Alex…read morewas able to save me over $600 dollars! What else needs to be said!? On top of that, i didn't make it easy for him. I had many question due to a distrust, but with patience and courtesy he walked through every concern until i was satisfied. I wouldn't recommend anyone else.

I am always changing insurance's to find the best one for the best price. Saul is a great man and…read morealways there to help in any way possible. Went in there, the store is very clean and on these very hot days it's nice and cool in there. Everyone is very friendly and attentive. So glad I've found them. I recommend coming here great insurance for a great price.

They could improve on their customer service when individuals call requesting information. The…read morewoman on the phone was extremely rude and dismissive in regard to my request.

The Churney family have been independent insurance agents for many decades. They support my…read morepersonal and small business needs, and have provided excellent advice and service.

I wouldn't waste your time with this guy. I had Alejandro put a policy in place for my business and…read moreit seems that the good service stops once the sale has been made. When needing to have simple documentation on my policy provided to a third party (not an unusual request) I get no response to my emails or phone messages after leaving several with an answering service? It has been DAYS with no call back. Now I understand why your receptionists ask if I am an existing customer or interested in a new policy. Alejandro seems to only be interested in selling new policies rather than providing service to existing ones.

Just got off the phone with Alex the owner of this agency. I was not happy with Giovanni not…read morecalling me back. I called again this after and got very rude person named Alex. The way he spoke to me was very unprofessional! He needs to be trained in customer service!