We are new clients and accidentally got our dates wrong but they let us be seen since our dog had…read morean injury and had spent 5 days straight prior at the emergency vet. Willow Springs is absolutely fantastic and we are so glad we found them. Our dog is getting better everyday. Our other dog will also be a client there . The waiting room is so inviting and they have 2 doors so if another dog is waiting they will let you use the other door / room. That is nice. The exam rooms themselves are so cute. A huge fish tank is the one we were in and that is kinda calming. Rates are so reasonable and they also will give you an estimate if your pet has to have multiple visits like our is.

It had always been a pleasant experience coming to this veterinarian office. The vet techs and…read moresupporting staff create a friendly atmosphere. They are always on top of appointments and make it an overall enjoyable experience. I would recommend to anyone in the area.

My Shih Tzu has been blind for about 2 years with a major concern of pain related to glaucoma…read more While PPAH is our main source of care for Brownie, we had also used a pet ophthalmologist for our area of concern. Recently Brownie really looked in pain and Dr. Petty got him in to examine. We could not get into the Ophthaologist until several weeks later. The pressure in his right eye was extremely high indicating glaucoma related. Tried medication for a week but no improvement. It was recommended that the eye be removed. Surgery was done at PPAH and the difference in my dog is remarkable. Leading a better life. Dr. Petty communicated thoroughly on all aspects of the situation and surgery. Confidence level is high with PPAH.

While i was happy they could get our 11 year old cat in, their follow up is less than desirable. We…read morespent over $500 to have our cat get labs and an ultrasound and some medication to encourage her appetite as she was not eating. A couple of days later, they wanted us to have xrays done for another $280 to determine if she needed surgery. We already told them we did not have the money for surgery, nor did we want to put our cat through all of that. We asked for the special diet they offered for bladder stones and the vet was supposed to call us back. That did not happen. It certainly felt as if all they wanted was money. It has been more than a bit disappointing.

Just upset that they care more about their policies than my cat , so it seems. My cat has been to…read moreemergency care a few times and we agreed on plans of care for my pet. On the most recent visit we were told to get a special prescription food for our cat and to specify our primary vet or them for the prescription. Well specifying Prairie Side is no help and here we wait for the food our cat needs.

you need to listen to your customers. we love our animals but you charge way too much and take…read moreliberty adding things we do not ask for that ends up costing, us money we do not have

I have going to Care Animal Hospital for over 20 years. The Vets at Care are highly trained and the…read morestaff are great. I would not even think of going to another animal hospital with my dog. Michael Conforti

Had to take my senior pet in to say goodbye. I was quoted $260 including a paw print over the…read morephone, which was in line with other vets in the area. When i arrived i was quoted $500 for the service. I was told "unfortunately the girl at the front desk is new and didnt know" If I am bringing my pet in to say my final goodbye theres no chance I can even walk out. I had to pay the inflated fee. Its frustrating when you already are dealing with a loss and get hit with a surprise bill like this. Would not recommend.

I went away for a year to take my now elderly dog to another veterinary who offers acupuncture…read more However, while I love her acupuncturist (still do), the clinic at which she works leaves a lot to be desired. So when my dog "told" me that she had had enough acupuncture (and her stamina and spry attitude confirmed she didn't need any more), I couldn't wait to come back to Wolf Merrick. First, the costs are well managed with her wellness program. Second, the staff has always been great with me. Thirdly, their hours are great. Not 7 days a week, but they are there when I need them. I am delighted to be back.

So much for being a 'companion hospital.' You people are an absolute joke. I explicitly told the…read moreperson on the phone that my cat needed immediate medication for an ongoing condition that is thoroughly documented in your records. Instead of doing your jobs, you gave me a lazy, bureaucratic 'no' and claimed you couldn't see her until the end of June. I don't care how 'busy' you think you are--refusing to look at her history and write a simple prescription is pure negligence. Because of your complete lack of competence and refusal to help a patient in need, she ended up dying. Thank you for killing my animal. Your clinic has blood on its hands.

THEY KILLED MY DOG! He ruptured his bladder trying to get…read moreinto my boat because I had to evacuate. They wanted to charge 10K for the procedure, I couldn't afford it so they agreed to 5K. He came out of surgery and told me he'll be sore tomorrow. He suffered all night long he couldn't pee. I rushed him back in the morning, because urine started coming out of his stitches...there was nothing that could save him, I had to put him down...then they charged me $300 to euthanize him. This places is disgusting! No heart, no empathy and no compassion! Shame on you, if pulling heart strings of pet owners is how you pay your bills!!!

When I called for emergency services for my cat they were rude and tried to direct me elsewhere…read moresaying it would be a 6 hr wait from the time I got there. After talking to other clinics they assured me that my pet would be seen by the urgency he was facing. They ignored my cat when we came in, no triage until we raised hell. Then after paying $1700 they decided he would be better off an hour and a half away because we would save money. We didn't care about the money just our pet . Instead of immediately taking care of him they let him suffer for a couple hours while transportation was being arranged. If you are paid provide the service help the animal don't try to get out of providing service because I actually don't know they didn't feel like it? When all you care about is the animal (family member) the way we were treated was discouraging , disappointing, and sad. For goodness sakes our pet was in pain and they were paid and still didn't want to provide help... For gods sakes why are you in this business if not to help animals....

The people are wonderful to use for your pets! They care about your pets and know what the are…read moredoing! Located in Libertyville!

I rarely write Yelp reviews, but I felt compelled to share because this office is truly…read moreoutstanding! I've been here three times in the past six months, and every visit has been a positive experience. The staff and doctors are incredibly friendly, caring, and respectful--they never make you feel belittled. That might sound small, but after a negative experience at another animal hospital nearby, it really stood out to me. Visiting an urgent clinic for a pet can be so stressful, but the environment here is welcoming, calming, and reassuring. It makes such a difference when you know your pet is in good hands. I honestly wouldn't take my pets anywhere else for urgent care needs.

The experience I had was amazing from the beginning. It's never easy to let go of your loved one…read more(my dog was my baby since I was 18) & Maryanne was there for me from the moment she answered the phone. She was reassuring & answered all of my questions instantly. She has a huge heart & I was thankful for that in my time of need. Dr. Monica showed up on time, was graceful & empathetic. She went over & beyond with paw print requests. They honestly made the experience the best it could be & I will always recommend them. Thank you both soooo much!

This place took all our information, gave us a date and then called us ON THE DAY and told my wife…read morewe were outside of their area and would not be willing to come. I called them back, looked at our distance from them (well within the 100 miles they claim on the website), and asked for an explanation. They said they'd call me back, but instead, called my wife and apologized and said they could do it on another day. Do yourself a favor, avoid these people and make plans with someone who actually cares about your pet as we ended up doing. 0 stars.