Super quick turnaround between requesting service and appointment. Ricky was knowledgeable and…read morepersonable. He resolved our kitchen faucet leak issue quickly and efficiently. We highly recommend and will recommend to friends.

Ricky was awesome! He was able to provide a flat price for services (no chance for upsell/price…read morechanges) worked with our availability (came in the evening after work) and did great work!

let me begin by saying I live in an older home with old…read morepipes. I had a leak in my bathroom and was terrified I would need major plumbing repairs. I told a coworker about it and she suggested Mr Rooter. I made an appointment and they came right out. The repair man quickly assessed the problem and repaired it in just a few mins. turned out to be only a leak from my toilet tank. he repaired it free of charge and even gave me an estimate on future repairs that I fear may be coming. great customer service. highly recommend!

Mr. Rooter - We were very pleased with everything they did for us. Quick to come out and finish…read morethe job with great quality of work. They cleaned up after they were finished and it was just like they were never there working. We will use them again for sure. All the employees were super that we spoke with. Great company!!

I had a clogged main drain and none of my toilets or sinks worked. I called a few companies but no…read moreone could come out till the following day, which is out of the question. Toto-rooter came out quickly( within an hour) fixed the problem, and cleaned up afterwards. The plumber who did the work was very professional and knowledgeable. I definitely appreciated the extra effort.

Very disappointed with my experience with Root Rooter Plumbing Co. I was charged nearly $500, and…read moremy sump pump discharge line issue wasn't even resolved. I felt like I paid a lot of money without getting the problem fixed. Based on my experience, I can't recommend them. I'd suggest looking elsewhere if you want your issue properly addressed.

They responded fast, had someone onsite within an hour, and provided a complete, tidy repair for…read morenot-emergency prices. I'll definitely use them again!

Professional, friendly and customer service oriented…read more Really explained everything we needed and answered all our questions. Really smart and intelligent salesman.

Never showed up for scheduled appointment. I even sent a…read moretext message...no response. Tried to call...no response.

Not only recommend, I highly recommend Icon! Brandon is blunt and honest while very professional.read more

One star is too good for them. Made an emergency appointment and they said they'd be there and…read morenever showed up. Reached out and they said the tech would call, and he never did. WOULD NOT RECOMMEND! DO NOT USE THIS COMPANY!

Booked an emergency service with no time appointment. After phone call received a text stating they…read morewould be there between 6-8. Called the number from text at 8:30 to find out where they were and the automated system failed to connect me with a person, but tried to send me to the business hour office phone. Called again 30-45 mins later and demanded the prompter give me someone. He answers and tells me I should have never received a text message with a window. I said well I did and you guys didn't meet that expectation. I demanded the first appointment in the morning so I did not risk missing a second day of work waiting on them. He would not guarantee that so I canceled with them. I will find someone that can live up to their promises.

I was charge $1400 to have my sump pump replaced (a 20 min job). When the technician was at my…read morehouse he mentioned the total charge as I had not received a quote from the company. I commented that $1400 seemed pretty high. He pulled up the cost of the sump pump on his device. The sump pump the technician installed was $350. He said that if I provided my own pump I would be charged $600 to have them come out and install it. So, my question was, what are the additional $450 for? I am ok paying it, if I know what I'm paying for, but the information from the technician just wasn't adding up to the full charge. I reached out to Five Star to ask for an invoice. It came with a one line summary of the total cost of the work. I asked if they could please send an itemized invoice and explained the reasons I just mentioned above. After a bit of insisting, they forwarded my request to the manager. This was his response: ---- Hi Veronica My name is Garrett and I am reaching out to you regarding a sump pump we did for you on Sunday. I understand there was some confusion about the charges, I am here to help! So as far as a full breakdown goes, We pay around $350 -$400 for the sump pumps, and labor comes in right around $600. The remainder of the charge goes towards our 1 year workmanship warranty, administrative tasks such as tracking, scheduling and being a support system here for you if anything were to happen with it. We stand behind our work 100%. All of our pricing is flat rate, so breaking it down can be challenging in the sense of the charge does not change if we ended up taking longer to install the pump for you. We do it this way for the customer experience, as some plumbing companies do charge per half hour or hour, and can exploit the consumer by 'taking their time' so to speak to run up the bill. We always try to be transparent with our pricing, and just know that we are here to stand behind the workmanship and product we installed for you. Please let me know if there is anything else I can help you with. Best, Garrett Sowers Customer Relations Specialist Five Star Home Services (614) 245-3954 garrett.sowers@fivestargroup.com ---- My response to his: You charge $400 for a one-year workmanship warranty??? That is literally the cost of a brand new pump!! I'm not sure how that doesn't sound ridiculous to you! I also pay the $40 monthly "membership" but there doesn't seem to be much benefit in that either. It just seems unusual that a company refuses to provide an itemized invoice for work performed. I am sure that if you had work done by anyone, you would hope to be able to see what you are being charged for. I need my heating and air unit replaced but I am very glad I had the sump pump experience first. There is absolutely no way I will have Five Star do any other work for me, especially not a high dollar repair! I will find another company that is honest and isn't so hesitant, or flat out refuse, to provide an itemized invoice. It's just a disappointment.

They don't keep their appointments. Keep calling to reschedule. Today was my second time being…read morecanceled. My time was 8-1, they called at 11 and canceled. The next appointment isn't until June 10. If the cancel again, it will be time for the furnace tune-up instead of the air-conditioning.

great service and work done was v. good. their special of $88 for a drain cleaning was super…read moreand when the plumber arrived he told me for the 2nd drain cleaning it would be $75 each! Offers like this are great

I recently got a quote to fix a small gas leak at a fitting that goes to the water heater…read more Duke had already come out and told me exactly where the leak was, and that it was caused by the pipe dope drying out after 40 years. The gentleman quoted me $1,695 in labor, as all the parts would be reused just refitted. I left work early, drove down there, disassembled, cleaned, and refitted them myself in 45 minutes. Duke came out inspected and turned the gas on. $1,695 for 45 minutes of work is disgraceful. You are taking advantage of people. I will be watching and reporting if you try to take my review down.

They went above and beyond in providing exceptional service. They quickly identified and fixed a…read moresignificant plumbing issue. They provided a detailed description of what was needed and how it was corrected. This allowed me to be fully reimbursed by the builder who caused the problem,

I would was pleased that Pembroke Plumbing could provide their service in the time frame needed…read more The two workers were courteous and completed the work within an hour. My only disappointment was the higher than expected price.

I highly recommend Professional Plumbing Services for anyone looking for a good plumber at very…read morereasonable prices. Joe showed up right on time as scheduled took care of the faucet install in just a little over an hour, cleaned up and did a perfect job. He was very friendly and knowledgeable, and his rates were fantastic, compared to some of the larger plumbing companies like Roto-Rooter and Help. If you live in the mason or West Chester or surrounding areas, please give Joe a call. He will be very happy with the results!

I would highly recommend the use of Professional Plumbing Services based on their knowledge,…read moreHONESTY, and professionalism. I had my water heater break down, they were able to be at my home in 20 minutes, and within an hour my water heater was repaired and ready to go. The employees were courteous and a complete pleasure to have in my home. Without a doubt, if something goes wrong again I will be giving them a call.