Worst service I've ever experienced, not to mention shoddy workmanship. Simple windshield…read morereplacement for a Honda sedan, had to be performed in the shop because it had to be re-calibrated after install. First appointment I was blown off by the tech doing the work. Waited at the shop for over 30 minutes before getting notice that he decided to return to Portland. I had this appointment scheduled weeks in advance due to my busy schedule. Technician #2 replaced the windshield but used wrong clips, broke mirror cover, and other clips broke because they were defective and was left with a very noisy ride. Windshield continuously popped and creaked once I got on the road. Thought the adhesive needed time to cure but problem didn't go away. Before all of this, the vehicle was very quiet, all you could hear was the normal road noise. I called back, had to go through warranty services now, was assigned Pablo. We had to do a ride along to confirm noises were from windshield before we could schedule another appointment to have it 'fixed'. He was deafer than a doornail and couldn't hear anything but did confirm the broken mirror cover. He said he'd order one from factory and call me when that came in to get the windshield reinstalled. Weeks went by with no communication and when I called in, they said the claim was closed, said windshield was fine and there were no issues. I called BS on that and asked to speak with regional manager, Coral, who refuses to answer her phone, let alone return a call. She needs to be fired along with Pablo. I was sent Jr. manager Jeremy, who was very eager to win back my business. After yet another ride along he confirmed the noises, actually ordered the mirror cover (which had the broken clips still inside them). He also observed the shoddy install with the wrong clips, replacing them and other ones that had broken. He performed a bunch of other tests to make sure it was sealed properly, which it was. The ride home was quiet.....at least for ten miles. The noise returned and I recorded the audio. I contacted Jeremy, explained the noise was back and sent him the audio clip. He said he could faintly hear the popping and would like to schedule yet another appointment to confirm and reinstall the windshield. I have a long message history of Jeremy promising to finally do a mobile visit to my place of work to reinstall the windshield and clips so I didn't have to waste even more time at the shop. He said he'd even bring a spare windshield just in case he broke the one on there when we pulled it off. Two days before the appointment he directed me to go to the local Honda dealership to see if they could tell me where the noise was coming from and if this was a known issue with the vehicle. I thought this was strange but called the dealership nonetheless but was told they'd charge $185/hr. for any diagnosis performed. They also informed me that there was nothing special or particularly unusual about replacing these kinds of windshields. I called Jeremy back, informed him that unless they were paying for this service, it wasn't going to happen. Later that day I received a standard message from his company that the warranty repair was complete and there were no issues with the original install. He no longer took my calls or responded to my messages. Calls to Coral remain unanswered an nobody is being accountable for this horrible install. As of now, I'm left with a ruined vehicle in that the windshield constantly makes popping/creaking noises, which will only get remedied once they reinstall the windshield properly with all the correct fasteners. Can't tell you how pissed off I am. DO NOT EVER USE THIS COMPANY!!!! I've had 5 windshields replaced and I've NEVER had ANY issues with them. Zero noise, zero defects, nothing!!! I've asked for a refund and will be pursuing legal action on this. By far the worst customer service in standing by your company's product and services. Never been lied to my face like this before, then they double-down. Bunch of crooks, hope they go out of business. If you're an auto-body shop that uses these clowns, know that they're tarnishing YOUR reputation as well. You need to find someone else to contract with before it's too late!!!! Original install took place mid-January and now it's end of May and there is no resolution in sight.

Just because the insurance company makes it easy to use safelite, you don't have to use it! Shop…read morearound. It took me like 15 min to find wuality work elsewhere. The customer service goes a long way, and this place is lacking that. What the heck happened to being polite. How is it that these gals behind the desk can have so much negative attitude. I'm over rudeness, I'll go to a shop out of town to be treated with respect. Like, it takes nothing to be nice. The one gal was polite, but the one sitting at the desks attitude just trumped even the nice gals niceness.