I got lucky and he had a cancellation the next day. He was able to get the parts and have them…read moreinstalled quickly at a decent price.

Trying to get me to pay way more than it should have been and I found out before I took his word…read morefor it

Took our vehicle in to check out our lights,..burning out. While in the waiting room..I became very…read moreimpressed with our chosen repair shop. On the phone, our mechanic is honestly explaining to a customer that investing money into the repair is not a good mechanical choice. Better that he seek out another vehicle to purchase. Isn't this the type of mechanic one needs to have, instead of not saying anything? Other mechanics would just take the money, do the repair, and the customer would end up paying in the future for additional costly repairs. We're sticking with these mechanics. Thank you for having honesty and integrity. (5 months ago) They have been great in the past 2 years. They have been honest with us on what is necessary for repairs, personable, and have gone out of their way to help us. I would recommend this establishment.

Outstanding service. Had car towed last second of thurs. Next business day, diagnosed. Fixed in 1/2…read moreof a day. Picked car up with out paying. Shop said to try it out over weekend and bring back if any issues. Pay on Monday if no issues. Had same initial problem 10 min after leaving shop. Took back Friday night. Left over weekend. Prob totally fixed by shop Monday by afternoon. No issues since. Very dependable shop, willing to extend final payment until things were totally fixed. Fast, friendly and reliable. They are a very trustworthy shop. Will not take my cars to any other shop.

Honest! Practical advice!…read more Harolds is by far the best auto repair business I've delt with. The staff always are polite. Josh and crew are awesome, they have given us great advice on relevant work for our everyday cars and our corvette. Easily best in salem.

Went in for an oil change, check on the brake lights and other issues. Friendly, got me in quickly…read moreand helped trouble shoot and do the repairs quickly and was reasonably priced. I am having more work done on my vehicle and look forward to get my car on top shape.

We've been customers for years. Westgate has always been a pleasure to deal with. They are…read morehonest, hardworking, and reasonable. They are typically very busy, and rightfully so, but have accommodated urgent repairs when needed. If you're looking for quality, value, and honest auto repair, this is the place!

I've gone to them twice now for car troubles and they've always given me a great deal to get it…read morefixed. Very friendly workers too, which made the experience better.

I started taking my car (2017 Toyota Highlander) to Doc Brown's Auto about 6 months ago because I…read moreneeded brakes. I was very pleased with the price and the service I received. I was able to take my car in, in the morning, and have it done in a few hours. My daughter recently needed brakes on her VW Rabbit, and I took her car to Doc Brown's and had her brakes replaced. Again, the brakes were done quickly, and at a very reasonable price. If you're looking for an honest, dependable, and knowledgeable auto tech, this is the place to go. Just be aware that this isn't like a regular garage or dealer's waiting room. There's nowhere to sit and wait for your car, so you'll have to have someone pick you up and then take you back for your car when it's finished. But I'll take a little inconvenience for good, competent work and price anytime.

Trustworthy. Model customer service! And excellent value! Complete assessment and diagnostic…read morefrom bumper to bumper vehicle inspection. Doc has saved us a couple of times: from a safely hazard scam and one that would have been a money pit. My brother was able to find a reliable used car for a good deal thanks to Doc's thoroughness and expertise. He saved my daughter from pouring her savings into a masked safety hazard lemon (w/many electrical and computer issues) that would've likely had its rear wheel(s) come off down the freeway ....and I'll let you fill in the horrible possibilities... He delivers an in-depth inspection and diagnostic report. He goes over his findings with you so you know what's good, great, bad, and/or terrible about the vehicle so you can make an informed decision. He has always been quick to respond and willing to spend time answering questions.

Lane is a very good mechanic! I brought in my BMW for service, and he was quite honest with the…read moreproblem and how much it would cost. Alongside that, he was flexible with my schedule, and got it repaired very quickly despite needing to order a part! My car is driving much smoother now thanks to him.

Fair pricing Honest Owner…read moreCan usually get you in within 5 business days or less. They did the B3 service on my mercedes for less than the dealership. They also helped me with my check engine light. Will be having them fo brake pads soon!

I have a 1998 GMC truck, very low mileage, but seals get stiff and piddley problems arise. The…read morereplacement parts industry hasn't been holding the line on quality but Certified's mechanics are good at identifying when a bad part comes in. Very thorough repairs, service advisors are civil and explain things carefully, and they will drive you home and pick you up if you don't have an alternate ride. And for a two-bay shop, they were able to take me in very quickly, and did not keep the truck longer than one overnight. Nowadays, EVERY visit to a shop means a bill in high three figures, if not low four figures, and I have no way to calculate comparative economics. Certified is now my go-to repair shop. Preferred over AJ's and definitely over Power GMC.

Certified and I agree, Problem with door was not their…read morefault, went out of their way to fix it.

So let me start by saying I travel from Vancouver to Salem only because my momma is a regular at…read morethis place and insist on building a relationship. I made an appointment to come down after 23 hrs of being up and no sleep and working a 9 hr shift in Vancouver. I show up for my appointment I give them the keys informed them I had to be back to Vancouver for another 9 hr shift so needed it fixed today. 4 hrs later I am told the suspension evaluation was done. I'm thinking come again the what was done? Nothing not a damn thing was done at all 5 hrs no work no results except you did achieve showing me your incompetence arrogance and attitude and the relationship you earned was my back side. Respect is earned with me. I am not my mother I will call you out when you fuck up if you don't like that get offended by that. Solution is do your damn jobs show me results!!! My time is money and my time is valuable I don't appreciate when it's wasted All in all this location is not on top of their shit and they gave me a whatever attitude and basically a middle finger and here is your keys. I read people for a living and I'm very street smart. I'm very disappointed that I left an entire day with 0 results. I don't care how nice you are I want results I pay for result and any money given to you I expect a simple standard of results. You failed to meet the most basic standards of any shop who work on cars and the attitude in your service was distasteful and arrogant. I expect better from you especially when my family speaks so highly of you for having such quality experience.

I use the CarAdvise app to do business with Firestone, since they work with Instacart to give their…read moregig workers a deeper discount on car services to save money. I took my vehicle in and wanted a oil change and a tire rotation and was not satisfied. I am 99.9% positive that the tire rotation was not done. I have a front wheel drive car and my tires in the front have more wear on them of course, then the back and I get the car back and they look absolutely the same. Their complimentary inspection was not correct either. I know one of my lights is out on the car and they said it was fine. They also tried to sell me a air filter and I know I don't need one. I don't feel like I can trust this company again. I will take my chances elsewhere next time.