I am SO impressed with Safelite. My call was responded to immediately and glass replacment scheduled for the next day - in my driveway!. Francisco was excellent through - thorough, pleasant and professional. I highly recommend this service. read more

Horrible customer service two hours on the phone trying to get a refund on work they never did still had to go thru pay pal

Could it be any more annoyinh when a rock kicks up on the freeway and cracks your windshield? The worst! Luckily Safelite made the repair/replacement process as painless as possible. I got a quote online, they helped me get insurance to cover the cost (minus my deductible), and they came to my work to replace the windshield the next day. The technician was knowledgeable, professional, and quick! The whole replacement process took less than 2 hours and the windshield looks amazing. The price was reasonable although windshields are pricey these days because of the technology/sensors, etc. I will for sure recommend Safelite to others. Thanks Safelite!!! read more

It was great! I got to my appointment early and they started on my car right away. They finished faster than expected. They did a great job!

I had my windshield remplace on July 16 . But very disappointed. my Husband check the windshield when he got from work and for us it missing a seal or plastic and and its Plastic or things go around it loose . We can see the glue . And a big gap!! I think the tech was Erick read more

Safelite AutoGlass - Auto Glass Services Near Me - Camarillo, California

Customer service was great. The only complaint is that they told me 2hrs and then when I arrived they said 3hrs. My car took 4 hours. Actual updates would have been nice. read more

DON'T GO to this location! In August 2024, I had the unfortunate experience of having my windshield replaced. The staff at this location were rude to deal with and their customer service was straight TRASH After my replacement was done, they returned my vehicle to me still a mess with glass fragments and paper towels on my passenger seat and floor boards. I asked to speak to the onsite manager and they acted completed put out that I even asked them to clean up their mess. I witnessed the manager and a worker bad mouthing me for bringing this issue up to them. Save yourself the hassles and crappy service and go somewhere else. I'd give them zero stars if I could. read more

Stated they could be out within a day to replace my windshield. Tech showed up and said he needed another part. I get an email days later stating the cost is going up by $125.00, and there can be even more costs. Customer service then stated that instead of having a conversation, I had to make a choice to either eat the cost or cancel. I canceled. read more

I needed my windshield replacement due to a rock hitting my windshield on the 101 freeway, Safelite was available for same day service. The quality of the replacement is A1. I honestly was not looking forward to pay $500 for the replacement but I was able to find an online coupon to lower the price slightly, but their work and customer service was worth it. read more

Horrible company. Strung me along for 7 hours and never showed for their scheduled appointment. Glitch in their system caused my insurance claim to be switched to cash, excuse me I'm not giving you $1,000 when It's covered by my insurance. They finally rectify it and claimed the tech would come back to replace the windshield (since we were now well out of the 4 hour window they had provided). Several hours later and still no safelight so I called to find out he is not coming. No one called, no one was honest in what the issue was, everyone kept saying it was "taken care of" when it clearly wasn't. I'm stuck on the road and still no windshield. Could have gone with another company if they had been honest from the beginning and said they messed up. Go with any other company. Safelight sucks read more

This is specifically aimed at this local branch and shouldn't reflect on the whole company. My experience with this branch has been horrible. After rescheduling because someone canceled my previous appointment on the day of, I wait until four to just find out that my tech already went home. The customer service at a corporate level is amazing but the work that's done at the local level is horrible and it's absolutely unacceptable. I set aside five hours specifically for safelight and felt completely disrespected. I respected their time and they don't seem to care about others. I wish I read the reviews before I even thought about getting their help. If you're close to Ventura County, I'd say just make the trip to a further branch because apparently my story is not unique. read more

I just had the unpleasant experience of dealing with Marina. She left me the most incoherent voicemail yesterday about them not having the glass for my car and a bunch of other erroneous information that I already knew. The problem is that she did not provide a phone number to call her back and I called at least five times yesterday to reschedule my repair since they do not have the glass for my car. Being that they do not answer the phone, I had to make a visit in person to find out when they will receive the glass, which is absolutely ridiculous. Then she made the claim that she was on the phone all day yesterday and that apparently I was lying about trying to get in touch. I called the West LA location to see if they could be of help and they always pick up their phone and are quite courteous. I do have to say that I am not quite surprised of her rude behavior, you know the multiple nose ring type with no future. She was just missing the blue hair. It should have been a very simple business transaction turned out to be full of drama, and I haven't even had my car repaired yet which makes me think twice of this particular facility. I am looking forward to hearing back from the manager, Nikki! read more

Where to begin Drop truck off at 9am told it would be ready at 5pm Turned up at 5pm after taking $40 Uber and it wasn't down ! No phone call, nothing. There excuse, one of my back tires was balding on a late 2024 tundra, so policy stop them fixing my windshield. They didn't even go into my truck until 3.40pm I have truck alarm No call, nothing and they were just going to leave my truck parked outside This is the worse service from this branch of safelite We use them all the time in SB for fleet trucks and they have been great Find somewhere else to go !!!! read more

Friendly fast efficient quality service!!! Easy to track my cars service status online and make payment.

From the start. Good thing for Google maps, not an easy place to find in Camarillo. Now I made it in the door being I was there first appointment of the day. The receptionist was so damn nice and easy to talk with. I had a couple of questions and she promptly called the installer which reassured me on my concerns about the glass installation. The facility in general was extremely clean, and that's an understatement. The technicians are two brothers, and if I remember correctly have been installing auto glass for over 15+ years. That's a good feeling right there knowing just that. My front windshield was removed, new one installed, and the ADAS Camera Calibration completed and tested in 2-1/2 hours. All I can say is well worth the cost, and in ending, ""Fine Job Safelite"". read more

I got my windshield repaired yesterday the smallest crack at the bottom right of my windshield. Went to my car after work and there are now lines from where the guy "expanded" my windshield. My car is expensive any newer 2024 model has to have their windshield re calibrated if that crack gets any worse. NOT RESPONSIBLE FOR IT?! Alexander was the last person to touch my windshield so yes YOU ARE. Never again. First experience and I never want them near my car again. read more

Safelite AutoGlass - The small chip that was filled and the lines show where the windshield "expanded" . . Thanks a lot, safelite. - Auto Glass Services Near Me - Camarillo, California

I do NOT have PROFF but they dotted my front window so it would break. Two days after I got my new window I was just through town. Nothing hit my window and it cracked on the passenger side. I took it back to Safelite and the guy who changed it came out and went straight to the passenger side and showed me a little dot that created the crack and told me something hit it right there. I told him where I was. I told him NOTHING hit my window. I just left I was going to get NO where with this guy. I know business is slow but to dot a window for more business is NO good. Like I said he dotted my windshield but I have NO proof. I will NEVER take any more cars to Safelite. I will find a business here in Ventura. read more

I made an online appointment and showed up early to drop off my truck. Front desk guy told me before I had even checked my truck in (guess he saw me drive up?) that he saw rust and it might not be possible to replace the windshield. There was indeed some superficial rust on the roof of my truck, but definitely not in the windshield region. They said they would evaluate and call me back. I left and later received a call from them saying they had cut away a small section of the seal in the windshield channel to evaluate for rust and there was corrosion in the channel. I went over to pick up my truck and took a look at the section they had trimmed away....no corrosion. Asked the kid (Joseph) who was doing the work to show me the corrosion in the windshield seal channel and he pointed to some residual adhesive. I pointed out that it was adhesive, but that didn't matter to him, he had already made up his mind that he was not going to do the windshield, started making up other problems like seeing non-existent cracks, etc. so I just took my truck home. I wanted to prove to myself that there was absolutely no rust in the channel so I completely sanded down all of the superficial rust on the roof and pulled away the seal to expose the channel...zero rust. Some dirt, but absolutely no rust. Now, it's not really a big deal, I can always find someone else to get work done, but when you show incontrovertible evidence to someone that their assessment is incorrect, and they still refuse to adjust their position, that's just someone unwilling to make necessary corrections to satisfy the original customer need (e.g. replace the windshield). I recommend that Safelite conduct better training for your technicians and give better guidance on actual safety related concerns for installation. If there was a real issue, I most certainly would have thanked them for pointing it out and completed repairs, but there was none and it resulted in an unnecessary inconvenience. Decided to take my truck over to 1st Choice Auto Glass. They saw no issue and are installing the glass as I write. Too bad...I have used this Safelite location before with no problems. Having a couple of more seasoned workers on site might make a difference. read more

One of the techs broke my paddle shifters and left it placed on thinking I would not notice. I asked them to please be careful when getting in the car because I've had a few people hit them with their knees when getting in/out the car. I will reach out to Better Business Bureau if not solved. 12/31 and no one has reached out to me to solve this issue... read more

I wasted a week for an appointment and instead of choosing a time I elected to drop my car off early morning and get notified when it was ready. Since I can't afford to take time off work I made arrangements with a coworker to pick me up at 4am at Safelite, I waited until 1:45pm and called after not hearing anything all day and was told the technician was working on another vehicle and mine would be worked on at 3:30PM, the latest scheduled time. What was the point of dropping it off early before any other appointments if it was going to be worked on last? This was a waste of my day and had to use up my coworkers time for nothing. I do not recommend this place and will not waste my time here again. I called to tell them to not touch my car unless it would be ready at 330pm. read more

I took my car in for a Wind Shield replacement and it was replaced quickly during my appointment. However, upon picking it up the windshield was whistling. They took my car on a test drive and found that it was indeed whistle and made a best guess that the wind shield might have a slight tilt upon installation and wasn't oriented appropriately. We had to make an immediate claim on the warranty for the wind shield but now I have to wait a week for the adhesive to "dry" on a wind shield that was "professionally" installed. The cost was pretty low, but so was the result quality. If you are looking for quick cheap work, get it done here; but with fair warning. For perspective, this is not a one time thing. While I was in the lobby two other customers complained of the same whistling issue. Buyer beware: A 3 hour install can take weeks for them to correct. For the "customer service" that is replying to posts. Those one liners apologizing will not work. I would like a resolution with more effort on your behalf. Feel free to message me or give me contact information on how to correct this and remedy your businesses mistake. read more

DO NOT DO BUSINESS HERE. I had a minor crack on my windshield and needed to get it replaced so I did, no big deal. After installation, I noticed some of my notifications on my dash were going off regarding service for my COLLISION CONTROL SYSTEM (huge safety issue) and CRUISE CONTROL SYSTEM (which both sensors are located in the rearview mirror.) So, I scheduled an appointment and went back to have them fix it. WELP, the technician told me that one of the other technicians had bumped something during removal of the windshield and that I had to go to the dealership to have it fixed AT THEIR EXPENSE, ON THEM (admission of fault.) OK, SO I take it to the dealership as instructed, and it turns out it would be $1500.00 to fix the problems and reset the system to make those notifications go away. Safelight didn't want to pay that. I brought my car in, in one condition and left with it in another. They avoided my phone calls intentionally multiple times. When I did get through, the rude lady who answered phones in the office was so insulting and unprofessional, she had the audacity to tell me "I'm not so sure what you're not understanding here." OH WHAT? EXCUSE ME??? Such a joke, poor customer service and communication skills. The store manager Nikki played dodge-my-phone-calls UNTIL I got a hold of the district manager, and HE WAS JUST AS USELESS. To avoid dealing with my husband and I, he passed me back off to Nikki. Nikki has no explanation and has no idea on why this happened TILL THIS DAY. Nikki sends me this bogus document made on Microsoft Word claiming it was a report from one of their computers that scans the vehicle "before" the work is started on the vehicle, and she says the problems "PRE-EXISTED," before they did the work. Well that's funny because I used cruise control on the way to the first appointment, and I had not seen those specific notifications EVER come up before on my dash. Well mysteriously the time stamps on the sent document DO NOT LINE UP WITH THE TIME I HAD THE WORK DONE. HMM. When I brought this to Nikkis' attention she had no idea why they didn't match up and she didn't want to say anything that could "make them liable." The District manager has NEVER followed up, checked in or GIVEN two *cares* about the situation...RED FLAG. Neither has store manager Nikki. Safelight refuses to fix the problem. The commercial is 1000% false advertising because I am unsatisfied and the job is unfinished and I have no answers from them or anyone. I feel like I'm at a complete dead end. I've even called other windshield replacement companies and dealerships, and say it is directly related to the sensors in the rearview mirror (I'm aware there are two points of sensors, one in the front bumper as well) and that something had to have happened during installation but Safelight fails to acknowledge that. Today I am driving my car with no functioning cruise control and no collision control warning or sensor. No accountability taken read more

Update: Simi Valley Safelite did a stellar job after I was able to confirm the leak from dried water spots on the inside of my windshield aftera car wash Although frustrated at first that their test did not revel the leak spot I was able to return again and have it replaced read more

This review is for this location only- I am sure Safelite overall is a good company. Set up appointment for windshield replacement a week ago. Got confirmation they would text when on the way- 4 hour window (nothing like waiting for the cable guy!argh!. Was home all day. Never got a text. Then I get a cancellation- why? After I checked the cameras I saw the guy walked up to the front door and found a card. There was no knock, no doorbell- dogs never even woke up! Found vm later- obviously that didn't work! I guess it was getting late...and it was hot read more

The quote I was given to replace my BMW's windshield was twice what I paid at Low Price Auto Glass in Ventura. They did excellent work and less than 1/2 the price. read more

Forced to come here via insurance. This place is a complete joke. Had to bring my vehicle in multiple times because they couldn't get the correct parts. Completely unorganized, if you can-stay away from this unorganized sack of trash. read more

Prices are way too high for no reason, i rather go somewhere else. Quoted me in between $800 - $1000 to replace my windshield.

My AAA insurance representative recommended I take it to a Safelite AutoGlass because they are certified repair shop for AAA. I made the appointment at this Camarillo location on Maya Linda. I have had Safelite fix my windshield in the past and they were always excellent in both quality and service. However this was my first time going to this location. What a terrible experience. My appointment was at 1pm. The representative said it would take 2.5hours to fix the windshield and recalibrate the sensors. I figured I'd go for a long walk and just wait for the repairs. After 3 hours I returned to the repair shop and inquired about the status of the repair. The front desk lady said a tech will be out to see me. The tech comes out and says first that they have had an issue getting some serial numbers or some other vague issues that delayed the repair. The tech says it will be another 45min to an hour. I'm not thrilled by this news but what choice do I have. Then the tech says he's really sorry but they are really backed up and busy today. So which is it? Did they have issues with some serial numbers or were they backed up and overbooked with appointments? The whole explanation seems disingenuous at this point but whatever. Not a big deal, at this point it's 3pm and my next appointment isn't until 5pm so I have time. So I wait. After I wait the extra hour I ask the front desk lady about the status to my vehicle. She returns and says it's going to be another 25-30min. At this point I am going to be late for my next meeting. The point is if it's an all day fix and will be ready at 5pm then tell the customer that. I was upset but joking with another customer that it felt like the movie Beetlejuice and it's an all day thing blah blah blah. The front desk lady Yevette came up to me and accosted me. Yevette is very rude and hostile. The tech Adrian is very nice and professional. Unfortunately they also damaged the rubber moldings installing the windshield and now I have to get that fixed too. read more

Safelite AutoGlass - Damaged rubber moldings - Auto Glass Services Near Me - Camarillo, California

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Was referred to Safelite by Kemper Insurance to replace my window in 2023 Landrover Defender. (For the record, Kemper has ownership in Safelite). Go to scheduled appointment on March 8th. It is a 50 minute drive from my house. I am informed when I get there that they can see my work order but don't have a confirmed appointment and also didn't have the windshield but would order it and come to my house the following Friday due to me being "inconvenienced". I clear my calendar. Around 1:30 that FridayI call Safelite and they tell me they have nothing scheduled. Now I am just a little peaved. Ask to speak to the manager Jesus who refuses to get on phone. He is in a meeting I am told. Instead I am passed off to Jessica who tells me that they don't have the right window but would order it and confirm on Monday that the window was in. I get an email from Kemper who my broker went to that I am confirmed for an appointment on Tuesday at 10. I call and confirm that with Jerr (?) on Saturday. At this point I just want it done and don't care if I have to drive to Camarillo again. Jessica calls on Monday and says they don't have the windshield in yet but would call to confirm it was coming in. Also could not schedule an appointment to come to my house because they were having issues with the "software". Ask to speak to the manager Jesus again and he is "busy". I get a call again from Jessica who informs me the window is in and I. An either come in Friday the 22 of March or wait until they can schedule an appointment to my house. I begrudgingly agree to come in Friday for a 12 pm appointment. Have confirmed everything at this point because I trust no info I am getting from this place. Model number of car, check. It is in. No worries. Drive down to their Camarillo location again. Don't even bother bringing any info because there is no way a company. An be anymore incompetent. Get there. Person at front desk checks me in. Goes to look at the windshield. Goes into the warehouse. Comes out and tells me they ordered the wrong windshield. I ask for him to get Jesus. "Jesus is in a meeting". I don't care. He has a mistreated customer out here, ask him to come out and explain how this can happen. He refuses to come out. Technician tells me Jesus will call me in an hour. It is 48 hours later and I haven't heard from Jesus or anyone else at Safelite. I wasted 3 days of my life with this company and about 6 hours on the phone between them and Kemper. I could write for hours about this experience. Use anyone but Kemper. No way you can trust their work. Jesus would be fired if he worked for me. 2 minutes with me and maybe I don't write this review. My windshield still isn't fixed. Clearly they are not professional enough or are too embarrassed (that would mean they care so doubt it) to call me and make things right. I will make it my mission to steer people away from that business. read more

My service guy William came out did a great job putting everything together, very professional kind keep it up guys go to work thank you again for coming out. read more

Safelite AutoGlass - Cracked windshield - Auto Glass Services Near Me - Camarillo, California

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Wish I would have checked Yelped before booking here. My insurance company recommended this place to repair my broken windshield. Booking was easy. The day of was an absolute disaster. I'll save you most of the details, but the nutshell is that they did not communicate huge delays of many hours. Nobody seemed to care. I asked about an ETA several times and never got a straight answer. After I had been there for four hours, the woman at the desk told me she would go talk to the manager to find out why I was 3 hours behind and then she literally got up and left for the day. I watched her get in the car and was laughing at how absurd it was. I had to walk into the shop to get anyone to talk to me. I would not have waited if I had known it would take 6 hours for the replacement, but they told me 2 hours and never updated me. Then they called after to ask me to give them five stars when I got the survey. Ha. Try earning five stars. Then you don't have to ask people to give you a bogus rating because they'll want to do it. read more

Windshield replacement. Everything went well, nice people, good service and the price wasn't bad.

Requested a window repair for a rock chip on my Tesla. A repair tech named Javier came out to my residence and lmk the crack had been previously filled. He gave me great insight on how I should monitor it and appreciated the honesty. Safelite fully reimbursed the cost and refunded my CC same day. I know which location I'll be taking my car if the window eventually needs to be replaced. read more

Called and made appointment for chip repair with Gilbert. 11to 1 pm was the window. No call and no show. No response from Gilbert when questioning appointment at all. Try someone else if you need windshield repair! read more

I recently had a pinecone drop from a tree in front of my house and unfortunately it cracked the windshield on my vehicle. I called my insurance company and the damage was covered under a comprehensive claim. In order for the claim to be submitted through insurance, I still needed to pay a few hundred out of pocket, but it was a subsidized cost to get a brand new windshield. My insurance set me up with Safelite AutoGlass, a 3rd party vendor that was very efficient the entire process. I initially received an email confirming my scheduled appointment and they were very helpful when I had to call and reschedule due to a scheduling conflict with work. When I showed up the morning of my appointment, Amanda at the front desk was super helpful. She got me registered and showed me where the coffee, restroom and customer waiting area was. A technician (Gabino) came to speak with me before taking my vehicle back and we did a walkthrough together to ensure there was no damage to my vehicle before they began replacing my windshield. I was given a 2-3 hour approximate wait time and they did really good at getting me out of there promptly. Upon completion, Gabino assisted me in taking payment and doing a final walkthrough about my new windshield. He went over their warranty and the do's and dont's for the 24 hours after window replacement. One thing that really left a lasting impression with me was Safelite's honesty entrusted in their employees. I was originally quoted a certain dollar amount which included parts, labor, etc. I was totally ok with the price as it was very reasonable for a brand new windshield. When Gabino was ringing me up, he told me I was going to receive a $7.94 credit back to my card for a part that my vehicle didn't actually need, but that they had originally charged me for. He discovered it after the fact and let me know about the error and the new/lesser price I would be charged. I was very thankful to get a few bucks back and for the honesty I was provided as the customer. My experience was absolutely wonderful and I appreciate the professionalism and efficient work of everyone involved. read more

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I wish I could say I could give a more informative review, but I could never speak to a real person. I called several times and simply wanted to talk to human about what I needed. Instead I was jumping through their various computerized call responses. I cannot actually reach a person. I'd rather give my business to a company that answers the phone. Although I have a smart phone and I'm technologically competent, I would just rather talk to a person, is that so hard? I had a variety of questions which now will go answered by a company that answers the phone. :( read more

CONSUMER WARNING Owners of the following late model vehicles: CHEVROLET TAHOE and SUBURBAN * GMC YUKON and YUKON XL * CADILLAC ESCALADE all models. DO NOT TAKE YOUR VEHICLE TO SAFELITE. Safelite is not capable of properly installing windshields and they are not able to properly return the vehicle safety equipment to the original manufacturers provided safe driving condition. They have caused damage to the cruise control system and will not take any responsibility for the damaged safety system that they have caused to malfunction. RECOMMENDATION: Find an alternative windshield repair/replacement company and you will be far better off. This lack of customer care is a major safe driving hazard and is not a concern of Safelite in any way. FAIR WARNING. As an added feature they do not answer their telephone and do not currently have a way to leave a voice message. Hello. Goodbye. After using their services on four vehicles over many years, the end has arrived. Full stop. No value any longer offered by Safelite. Buyer beware. CONSUMER WARNING AVOID SAFELITE read more

Excellent customer service & workmanship. I contacted five companies that replaced front glass windshields and Safelite was one of 3 that responded to my request for a quote. The other 2 did not respond to my questions after the quoted price. Safelite was highly communicative and very efficient with updates via text & payment completed on their website. Highly recommend. read more

I've used this company back in 2014, the product was fine but the customer service was terrible. Used it again in 2019, better experience. After waiting 2+ weeks for an appointment, I get the run around and I get told they can't use my insurance. Fine I'll pay out of pocket- still get some dumb stuff about fees associated with it and I still need to come in person; customer service has not gotten better and it's not worth it. Trust the most recent reviews about them. I used a local company in Ventura and they are outstanding. Shop local as opposed to these crooks. read more

I called Safelite to replace a windshield in my Cadillac Escalade. They never showed up for the appointment. They never called, they simply don't care about their customer. I would not recommend using them. read more