Too bad no stars isn't an option! I have had mobile services scheduled 4 different times now and they have yet to replace my window.
FIRST ATTEMPT: the tech arrived with the wrong window. Even though my vin was provided at the time of scheduling, they claim the window I needed should've been laminated, the one they brought was not.
SECOND ATTEMPT: the tech arrived and they had the laminated window, just not the correct window. They had the back passenger window; should've been the driver front window...
THIRD ATTEMPT: the tech arrived, with a trainee. The window was replaced. Upon them returning my keys, the tech stated, "The window is under warranty not for another chip, but for any damages we may have caused." What a weird thing to say.... The next day I was on my way to work. I rolled the window down and it wouldn't go back up. I ended up having to leave my car in the parking lot at work, in Columbia's crime-infested glory, with the window down, the entire day. I called Safelite as soon as I got to work and, after an 18-minute hold, informed me there were no techs available to fix the window until that weekend. This was four days out. I accepted as this was my only option.
FOURTH ATTEMPT: the tech arrived, he said he had the correct window and would have it replaced in less than 30 minutes. After 30 minutes, the tech informed me that while they did have the correct laminated glass needed, the window I actually needed was "bowed" and he didn't have this window. He informed me sometimes this "is how they're made in the factory". He assured me I would be getting a call from his manager to discuss where we go from there and no surprise, I never received a call.
At this point, I have retained services from Expert Glass. They came out within 24 hours and had my window replaced in 20 minutes, not to mention they were about $40 cheaper than Safelite. They were kind and knowledgeable in their craft.
I have been back in fourth with Safelite reps trying to obtain a refund for the window I never received and have yet to get any answers. I call the Conley Rd location and no one ever answers. I've called the corporate customer service number THREE times now and each time, have been told my refund request has "been escalated" and that a manager would be calling me back. Also, not surprising that this hasn't happened yet. What a joke.
If you need window replacement, DO NOT GO THROUGH SAFELITE!! read more