I had the unfortunate experience of my rear wheel coming off a couple hundred miles after a local…read moreChicago area dealer did a tire rotation on my aluminum rims. They apparently didn't tighten my lug nuts properly. I was already in rural northern Wisconsin, about 300 miles from home by the time I started hearing a terrible noise. It was 10:30 at night and no shops along the way were open. As a result, I tried to "limp" into a larger town to have a repair shop take a look the next morning. I got into Iron Mountain, MI, about 5 miles from my destination which was back across the state line into Wisconsin, when the tire came off. It was 11:30 at night, in the middle of town, with no local shops or roadside assistance to come get me. The tire tore up the rear of my vehicle causing extensive damage. It was obvious that I needed a local shop to access the damage and do repairs on my vehicle. When I finally got a tow truck to come, he towed me to the local dealer. The next morning, the dealer called to say that due to the pandemic they were very short of workers in their service department and that they'd likely not be able to touch my vehicle for another two weeks. I called my insurance company and they found a local Gerber shop in Kingsford MI, about 5 miles away. Gerber came and picked up my vehicle and towed it to their shop. Once there, they began evaluating my damage immediately. Through out the long arduous process of estimates and repairs, everyone there was excellent to work with. Brad kept me in the loop with status updates every couple of days, while he worked my insurance company to process my claim. A side issue that I'd never thought of was that being stuck in a small town meant very few, in fact no, rental cars being available. Again, because of the pandemic. Brad arranged for a loaner from Enterprise that came from about 100 miles away and it worked out great. But, I had my dog with me and I couldn't take her in the rental, per the agreement, so I was still "stuck" away from home for 30 days while the repairs were approved and finally made. Once I got my vehicle back, Brad said he double checked my other 3 wheels and found that all three locking lug nuts were loose. The dealer must not have tightened those with the special key after the rotation. Since picking up my car, I've been very satisfied with how it's driven and the work Gerber did. It looked and drove like a brand new vehicle. I'd highly recommend Gerber to anyone. Great job guys. And, thank you, again.

From the owner: Minimal Disruption To Your Life. A Dedication To Outstanding Customer Service. Flawless Repair…read moreQuality - Guaranteed For A Lifetime (for as long as you own your vehicle). At every Gerber location our helpful collision pros can handle every detail of your repair and strive to get you back on the road as quickly as possible, confident your car looks and performs like it did before the accident. One of the fastest cycle times in the industry means you get your car back sooner! We'll deal with the headaches of insurance paperwork processing. We'll arrange for a rental vehicle to be ready when you drop off your vehicle for repair. Our twice-weekly update phone calls ensure that you'll always know exactly what's going on with your vehicle. If you prefer email or text, we'll provide your updates that way. Interest Free Financing Options: Need your vehicle fixed now but don't have the money available to pay for repairs? Gerber can help by offering 6 month interest free financing. Collision Repair: Services include auto body & bumper repair, scratch & dent removal, frame straightening, paint repair, & paintless dent removal. Our skilled technicians repair all vehicle models and all repairs include a Nationwide Lifetime Warranty. With over 80 years of experience, we are your full service auto body shop. Auto Glass Repair/Windshield Replacement: Our services include windshield replacement, chip and crack repair. Mobile service is provided at no charge.

While I was shopping, Forrest fixed the giant chip in my windshield. My van was parked on Third…read morestreet in Marquette and I didn't have to worry about an appointment to drive to and then wait for my van to get fixed. He was professional , fast and friendly. I'd highly recommend him to any friend or family needing a chip repair.

From the owner: Why fix windshield chips?…read more Has your windshield been chipped by gravel? By debris from road construction? By sand or salt from winter driving? Repair that chip now before you have to replace your entire windshield. If your windshield chip can be repaired, do it immediately. A small chip can spread across the windshield, due to changing temperatures, if you hit a big pothole, or make an aggressive turn. Replacing your windshield should be a last resort. Windshield replacement is not only costly, but if not sealed properly may leak or cause increased road noise. As a rule of thumb, if you can cover the damaged area with a quarter, it should be repairable.

I hit a deer with my brand new 2 week old f-150 . I made the appointment for the estimate online…read moreand there was an appointment available the next morning. They made the estimate painless and did a beautiful job the truck looks absolutely beautiful. I would definitely recommend Mitch and his team!

did not do half the work that they said did have proof between there pictures and the billing they…read morehalf assed the work made more work for them selfs and hid it very poorly would not take anything there again

Someone broke into my car and the window was shattered, (wait how did the example predict what…read morehappened) and I had to go here to fix it and it was great. Took a while to fix but still great. Four stars. Thanks for reading my review, have a great day!

Needed new side mirrors for my car; they had the correct ones within 2 days for me to pick upread more

Thanks Shawn Schelvan and S&S Glass - Wausaukee so much for the GREAT customer service and laughs…read moreduring my windshield repair! Would highly suggest them, hope to never need them again, but will call again if we do! Wish I would have gotten the 2 repairman's names - they were GREAT! They were timely, and came right to my workplace to repair. Took less than 30min! Thanks again!

From the owner: S&S Glass Service Provides Auto Glass, Doors & Windows and Custom Shower Doors to the Wausaukee, WI…read morearea.

went in for a simple $200 dimple chip repair, got my Jeep back with cloudy resin and a chip that is…read moremore noticeable then it was before, the resin has a lip on it that is higher then the face of the glass. clearly whomever did my repair did not know how to do the repair. I received a second opinion from peninsula glass and was confirmed that the repair was done improper and now my window is no longer reparable and must be replaced at a cost of $500. The guy working dropped A bunch of F bombs on me and told me to just leave without paying, then went into their system and deleted my service record in What I can only assume was an attempt to hide that they did the bad work. Called management and was told the store manager was on vacation and would reach out to me when he returned, it had been 2 weeks sisnce then today so I called and tride to talk with Tom (the manager) about it and got told "we didn't charge you what's the issue?" (Well Tom, I have to pay $500 now instead of $200 because your worker did bad work.) He then immediately hung up on me for "cussing" because I said "the issue is your Ruined my window with shity Work" I would never trust this location, bad work, disrespectful, and dishonest! And for the record this location also had to reinstall our Subaru window years ago 3 times just to do it right so this isn't my first issue here. And safelite in Madison Wisconsin had repaired all of our fleet trucks at wave communications for years and we have had multiple repairs, I am well aware of what the quality should be. I will be following up in small claims. Trying to save other from dealing with this, luckily I one who can afford this.

I have been waiting 3+ weeks for the install of my rear window to be finished . Very fishy excuses…read more. Broken parts . Re-ordering . Very poor service .

I called after 6 PM to get a quote because my vehicle was broken into and the call center operator…read morewas so polite and kind. I explained that my insurance reccommended a provider that coundn't get me in for 2 days and with small children and appts. to make in the mean time that wasn't acceptable to me. She was able to schedule me for the next day and explained the cost difference of bringin g it into the shop versus having a tech come to me. I arrived at the shop 45 minutes before my appt and they took my vehicle to begin cleaning (from the break in) almost immediately. Even though I was told it could take 60-90 minutes to install, I was out of there 25 minutes after my actual scheduled appt. They were very busy taking calls and doing installs, but still made time to offer beverages to me and the other customers. They were able to offer me a discount because I use Allstate(even though I had to pay out of pocket because of the insurance deductable on my plan). I'm happy with the final result of the service and very pleased with their people skills in dealing with my situation. I would reccomend their services.

Terrible customer service. They made the problem worse and refuse to fix it. I spent an hour…read moreattempting to actually speak to someone about the issue and then she brushed it off like it's not an issue. Avoid going here.

went in for a chip fill- the serviceman cracked the…read morewindshield! Needs a total replacement! It won't be 'repaired' there, that's for certain. BTW: I wasn't charged for their breaking my windshield! Oh brother!

It's not possible to contact a live representative at Safelite. All available phone #'s go to an…read moreautomated system that directs you to their website. You can't even get a live representative at their parent company, Craft Co. Got a problem, good luck getting it resolved. This company has totally insulated themselves from the customer and it's pathetic!