i have nothing but good to say about my service at Safelite in Northampton. They were competent, responsive, and responsible. They finished ahead of schedule, and their communication was clear and timely. In summmary, this is the best windshield replacement experience I've ever had. read more

Super impressed with service and results. Had a crack to windshield that was expertly fixed by Juan without replacing windshield. We were a walk-in and wait time was minimal. I highly recommend this location. read more

first the customer service is terrible as they expect a computer to do all the customer questions. I was hung up on three times. I had my grandson take my car in to the Northampton stor to do a repair to a rock chip that was right in the line of sight and a quarter in size. They did a two layer repair and said it still doesn't look good but you can use the money towards a replacement. Then they didn't give him a receipt for a cash job of $174. Just gave a generic warranty envelope. Will not use or recommend them again read more

OK, I did not have service done by them and the reason is, you cannot talk to a human. I lived out "in the middle of nowhere" so I wanted to have the work done where I work. All their scheduling is done online. I went through the whole procedure to get to a point where I was "told" I was not eligible for mobile service. There is no place for you to put in an alternative location. The only number you can call connects you to a computer and if you ask for a representative, etc. the computer hangs up! That happened twice to me. They might charge less than a local business, but I'd rather pay more than put up with crap like this! read more

Northampton MA location. They came recommended from my Insurance agent, booked an appointment online for a drop off all day, had to reschedule that, it was super easy on the website to do it, or via the text messages that they use to inform you of what's going on. Rescheduled for an 8AM apt, Dropped the car off the night before, they kept it inside so it would warm and easy to work on, after dropping it off got call from booking to make sure I was still able to keep the appointment - confirmed. Next day I get a call at 8:50, I assume bad news as its only been an hour, but nope. The car is all set and ready to go. Amazingly fast and efficient service. Picked up the vehicle, it was clean, the windshield was replaced, the camera was calibrated, the inspection sticker was back on and in perfect condition, the EZ-pass was reinstalled, as was the oil change reminder sticker. My tech Mark was super nice, explained the limits on car washes and care and off we went. pick up took less than 5 minutes. Great/high quality friendly and efficient service, I wish all things in life went this smoothly. Thanks for the exceptional service today!!! Five Stars as I cant give 6!!! Steve read more

I had to wait about 5 days for an appointment, during which I could not drive my car because the cracks were spread over the whole windshield. We asked the Safelite shop to put in Honda glass, which they had not been planning to do, so they ordered it. It didn't arrive on the day of our appointment, so we had to leave the car there an extra day. The installation of the glass, including a recalibration of some sensors that are in the windshield, seems so far to have been done well. However, the interior of the car was not cleaned after the replacement of the glass, and the front seats, dashboard, and surfaces of the area between the front seats was covered in dust and particles. The bottom line is that I think they did a good job on the replacement but they should have gotten us in and taken care of more quickly, and they should have cleaned up after themselves. I think they should also have asked us whether we wanted OEM glass or their generic brand; we wouldn't have known to ask for Honda glass except that the dealership, which I had consulted about something else, told us it was important. If there's a next time I would try to find another glass replacement company, hopefully a smaller, more personalized business. read more

Safe lite came to repair my husband's car 4 hours later than they said they would be with no phone call to let us know they weren't coming when they first said they were coming he was not able to remove the window correctly he did not have the correct tools he left glass all over in the bed of the truck he left a piece of rubber in the driveway glass shards in the driveway and in the back of the truck he did not replace the back window he taped the whole thing up and said we had to come to the shop what a waste of a whole day and now we have to waste another day very very unhappy read more

The service guy an older man was extremely rude very unprofessional cursed me out and flipped me off (I'm only 17 but it's still not ok to anyone) on his way out he cut me off with such vigor it almost cashed an accident safelite do something about him read more

The staff was friendly, the service was quick and easy. They did the job very well and I am quite happy with the results

The "repair" they did turned a small chip into a large horizontal streak across my windshield. I then tried to schedule a replacement and am dealing with the call center from hell with long hold times, someone hanging up on me when a hold finally ended despite my saying, "Hello" several times, multiple inaccurate appointments including one set up in another state, and reps who don't know how to fix these mistakes. read more